Nucleus CRM - 2026 Pricing, Features, Reviews & Alternatives

Nucleus CRM is a tool designed for businesses that sell, rent, or service equipment, especially those with contract, recurring, or metered billing requirements to optimize client experience. It offers integration with Nucleus Service which handles the sales, service management, contract/billing automation, inventory, call center, and field technician workflows.

Designed for teams needing end-to-end customer relationship and operational management, Nucleus CRM delivers real-time visibility into all sales force activities, customer interactions, and the entire sales pipeline. Its advanced pipeline and activity tracking features enable managers to coach teams, resolve bottlenecks, and ensure every lead or opportunity is diligently followed up. Dynamic campaign management and telethon tracking drive performance, while data-rich dashboards give instant clarity into conversion rates and agent efficacy.

A standout feature is its native integration with Nucleus Service which offers robust operations management, covering service centre, contract management, field technician management, automated invoicing, and support for contract models ranging from fixed fees to meter-based billing. Inventory and procurement are integrated. Profitability reporting on multiple levels is standard.

Nucleus CRM runs on a cloud-based architecture, empowering remote workers with always-on encrypted access and deep configurable permissions to ensure data privacy. The system offers integration with industry-standard accounting packages, mobile field service apps, procurement systems, and supports data import/export for metered billing scenarios and complex contracts. Nucleus CRM also supports highly customizable workflows, audit trails, automated reminders, and reporting tools for forecasting, customer segmentation, and analytics.