CRM Applications

  • Salesforce Sales Cloud    9

    Cloud-based CRM & sales automation
    Salesforce Sales Cloud offers complete contact, lead and opportunity management, along with marketing automation, social collaboration, and more.
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  • Zoho CRM    13

    Flexible CRM for Small Business
    Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.
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  • RelateIQ    63

    The Smarter, Simpler CRM
    RelateIQ automatically fills contact and prospect data, filtering and sorting this data, creating tasks, tracking interactions and letting you contact clients.
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  • Pipedrive    44

    CRM built by salespeople, for salespeople
    Pipedrive provides customer management to small businesses with a visual, drag-n-drop sales pipeline, sales reporting, email & Google Maps integration, & more.
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  • Insightly    34

    Online CRM and Project for Small & Medium Businesses
    Insightly is a tool to help small businesses deal with the vital task of managing their contacts, organizations, partners, vendors, and suppliers.
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  • Infusionsoft    12

    Don't Compromise. Get Sales & marketing Software That Works.
    Infusionsoft is a CRM for small businesses that helps to organize contacts with tagging & segmentation, score leads, track engagement, send messages & more.
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  • NetSuite CRM+    2

    Grow Your Company with Customer-centric CRM Software in the Cloud
    NetSuite CRM+ gives a real-time, 360-degree view of the entire customer lifecycle, from lead to upsell, sales forecasting, eCommerce, marketing & support.
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  • AffinityLive CRM    2

    More than just a CRM
    Use AffinityLive CRM to automate & track customer management activities with a real-time interaction newsfeed, tasks & reminders, triggered email, quotes & more
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  • PipelineDeals    6

    Sales Productivity Platform
    The Simple, Productive CRM
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  • Kickserv    10

    Field Service Management online CRM
    Kickserv is a field service management app that doubles as a CRM, facilitating detailed contact records, client communication, customer portal, & reporting.
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  • Desk.com    20

    Online customer service software
    Companies that need an out-of-the-box support app to help them manage customer requests from existing support channel(s). Fast-growing companies including HotelTonight, One Kings Lane, and SoundCloud use Desk.com to deliver amazing customer service that accelerates company growth. Regardless of the industry or size, companies that use Desk can deliver better and faster customer service to outpace their competition.
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  • TEAMGATE    23

    Intelligent Sales CRM
    Teamgate is cloud based sales CRM with easy-to-use interface. Track your sales process, manage contacts or analyze sales results without efforts.
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  • Zendesk    48

    Cloud customer service software
    Zendesk is the Customer Management Service software solution trusted by over 40,000 organizations worldwide.
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  • Pipeliner CRM    15

    Pipeliner - The World's Most Visual CRM
    Pipeliner CRM is a visual app for sales teams to monitor & understand in a graphical view key sales metrics, performance data & customer relation activity.
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  • Hatchbuck    13

    Sales & Marketing Software for Small Business
    Hatchbuck is sales & marketing automation software to tag, segment & target prospects, send communications, track webpage visitors, manage tasks & more.
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  • ActiveCampaign    7

    Email Marketing + Marketing Automation + CRM/Sales Automation
    ActiveCampaign combines contact management with sales & marketing automation, featuring sales reporting, custom pipelines & tasks, and lead scoring.
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  • BigContacts    7

    Affordable CRM Software for Small Business
    Simple & Affordable CRM Software for small business. Organize Contacts, Manage Tasks, Track Opportunities & Manage Email Campaigns and more!
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  • RAYNET CRM    4

    The most easy-to-use CRM solution with lovely customer care!
    Keep on top of the game with our easy-to-use contact management system… because in business it’s the details that count!
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  • Teamleader  

    CRM, invoicing and project planning in a single tool
    CRM, invoicing and project planning in a single tool. Teamleader helps small business owners in their quote-to-cash process.
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  • Close.io    36

    Close More Deals. Make More Sales
    Close.io is a CRM that lets you makes & receive calls and eliminates the need for data entry by auto-logging & tracking calls, emails, and sales activity.
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  • WORK[etc] CRM    45

    All-in-one business management system. CRM + Social + Projects + Billing
    WORK[etc] helps to manage the customer lifecycle from lead capturing, assigning & nurturing, to sales pipeline and contact management, to interaction tracking.
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  • Apptivo CRM    35

    Software that grows with your business.
    Apptivo CRM includes a visual sales pipeline to track your deals, the ability to create quotes, orders & invoices, a website lead from, & a contact manager.
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  • vCita    32

    The Online Gateway to Your Business
    vCita is a client engagement platform featuring a contact management tool that gives a 360 view of all client information, from contact info to appointments.
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  • Nimble    41

    Contact management & social relationship software
    Nimble combines CRM with social media monitoring and insights to help you smartly engage with your contacts.
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  • Contactually    19

    Turn Relationships Into Results
    Use Contactually to see all your sales activity on a dashboard, organize contact records into buckets, automate actions, send emails & create pipelines.
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What is CRM Software?

CRM software helps to improve the quality of the relationship between a company and its clients by automating a range of customer-focused processes and providing insights into these activities. The traditional goal of customer relationship management software is to automate the process of recording and storing customer information, providing one point of access for all team members.

However, as these applications have become more popular they have grown to be become vital tools for sales teams in managing their daily activities.

CRM applications are not only used to keep track of customer interactions, but also those of vendors, partners and suppliers. This helps sales teams and other customer-focused members improve the experience of their customers. Features that help with this include conversation and interaction tracking, allowing you to follow the progress of leads through the sales cycle.

The majority of CRM solutions not only offer customer data storage, but also include sales and marketing features, such as lead management, competitor analysis and team collaboration tools.

CRM software removes the need for teams to keep separate spreadsheets, files and folders by consolidating customer data, interactions, notes, billing, invoicing and account history into one easily accessible user interface. Many applications now also link social media profiles to customer profiles.

Having all this client information in one place bridges the gap between departments, improving the overall performance of all teams. This also helps teams to avoid doubling up on work and ensures your most important clients receive the right amount of attention.

Many CRM applications also include features for performance and productivity monitoring and will generate reporting based on key insights and analytics. This helps you identify issues and opportunities that may otherwise go unnoticed.

Key Features & Benefits

  • Customer data management
  • Customer support and service
  • Lead management and marketing campaign tools
  • Client interaction tracking and recording
  • Team communication, collaboration and file sharing tools
  • Key sales insights and reporting tools
  • Staff performance and productivity monitoring

GetRank Q2 for CRM

GetRank is GetApp’s quarterly ranking of the top 25 CRM apps based in the cloud. Each app is scored using five criteria, each worth 20 points, for a total possible score out of 100: User Reviews, Integrations, Mobile Apps, Media Presence, and Security. Each app’s GetRank score is completely independent of commercial interests and existing relationships that GetApp has with app vendors. For a full report on GetRank and quarterly industry trends, check out the research tab above.

Reviews
Integrations
Mobile
Media
Security

GetRank Q2 Research for CRM

This research report is part of GetApp’s quarterly product ranking, GetRank. The report, ‘Leveraging trends in CRM, Customer Service, and Call Center cloud solutions to achieve Customer Success’, highlights key trends in each of these three sectors as they relate to choosing a cloud-based application for your business.

The aim is to provide valuable information to make the initial task of finding a cloud-based CRM application easier.

In the report, you’ll find:

  • Industry trends in the CRM, Customer Service & Support, and Call Center industries, with expert analysis and industry commentary, providing insight into some of the most notable developments in these areas during the first quarter of 2015.
  • Unique insights from data collected through GetApp’s research program, GetData, as it relates to user perception of cloud-based business software.
  • The Q2 2015 ranking for CRM, Customer Service & Support, and Call Center software.
  • A detailed explanation of GetRank and the five unique data points used to calculate an app’s GetRank score. The data points will be explained in terms of their relevance to the ranking and their reflection of industry trends, as well as an explanation of how they were used to calculate an app’s GetRank score.

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How is the GetRank score calculated?

User Reviews

The GetRank score for user reviews is calculated using a Bayesian estimate, which is a weighted average that includes the number of reviews and the rating of an app, benchmarked against other apps in the category. This raw number is then scaled to represent a value between 1 and 20.

Integrations

Integration scores are calculated by scaling and adding two different averages for the number of listed integrations on GetApp: the first 15 points are awarded for the total number of integrations scaled against the average for the top 25 percent of apps in the category, while the final 5 points are awarded for the total number of integrations scaled against the leader in the category.

Mobile Platforms

Mobile platform scores are calculated using data pulled from Google Play and the Apple App Store. In this case, a maximum of 5 points is attributed for having an Android App, and another 5 for an iOS app. The additional 10 points are calculated based on the ratings of the app in each store, rated out of 5, for a total of 20 points.

Media Presence

Using Brandwatch as a source of data, GetApp analyzed the number of social media mentions of each application and vendor over the course of the quarter. In order to scale the volume of mentions and filter for irrelevant content, the Twitter handle of the vendor was used as the query search in Brandwatch. Similar to the scoring for integrations, the first 15 points are awarded for the total mentions scaled against the average of the top 25 apps in the category, while the final 5 points are awarded for total mentions scaled against the category leader.

Security

Security is calculated with data collected from the GetRank security survey. The survey and scoring were developed in collaboration with Microsoft. The questions in the survey are based on the Cloud Security Alliance self-assessment form as part of the Security, Trust & Assurance Registry. With 15 questions, each question is weighted for importance, and each answer is given a score. The raw score is calculated by comparing the application’s score, to that of the ideal app, and then scaling to a score out of 20.

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