ROLLER vs Swiftlane

PayPal

Venmo

Stripe

PayPal provides an end-to-end suite of tools that can integrate with a business's existing systems and service providers. Its network of shoppers and businesses provides AI-driven data insights to help businesses reach new customers and drive results.

Venmo is a digital wallet and payment gateway that allows customers to send money and make purchases via mobile device, and share activity via the purchase feed

Stripe is a financial infrastructure platform that enables businesses to accept payments online and in person. It offers a suite of APIs for payment processing, subscription management, fraud prevention, and financial services integration Stripe provides both developer-focused tools with extensive documentation and no-code solutions for businesses without technical staff.

Manager

Terrible costumer service so that issues do not get resolved in a timely manner and the customer is always gone by the time they respond.

Director

We would like the program to advise us who our existing customer are and who are new but it cannot help us with that although I have raised it.

Founder CEO

I’m giving ROLLER 1 star, and it’s not because the core product is useless – it’s because the overall experience has gone sharply downhill. When we first started with ROLLER, it actually felt like a great product with solid support.

Business Developer

The setup calls are very helpful, if you need support you get feeback from support team in a few hours.

ROLLER is a cloud-based software solution for attractions, entertainment and leisure venues to help businesses deliver improved guest experiences.

Access Control

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Attendance Management

Attendee Management

Barcode/Ticket Scanning

Billing & Invoicing

Booking Management

Calendar Management

Campaign Management

Compliance Management

Conferences/Conventions

Contact Management

Credit Card Processing

Customer Accounts

Customer Database

Customer Data Management

Customer History

Customer Management

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

Data Security

Debit/Credit Card Processing

Digital Signature

Discount Management

Document Management

Document Storage

Drag & Drop

Dues Management

eCommerce Management

Electronic Payments

Electronic Signature

Email Management

Email Marketing

Email Templates

Employee Management

Event Calendar

Event Management

Event Scheduling

Event Ticketing

Financial Analysis

Financial Management

Food & Beverage Management

Forms Management

Gamification

Gift Card Management

In-Person Payments

Interaction Tracking

Inventory Management

Inventory Tracking

Kiosk Ticketing

Loyalty Program

Marketing Automation

Member Communication

Member Database

Membership Management

Membership Renewals

Membership Signup

Member Types

Mobile Access

Mobile Payments

Mobile Signature Capture

Mobile Ticketing

Multi-Currency

Multi-Facility

Multi-Language

Multi-Location

Multiple Payment Options

Offline Access

Online Payments

Online Signing

Online Ticketing

Onsite Ticketing

Payment Fraud Prevention

Payment Links

Payment Processing

PCI Compliance

Point of Sale (POS)

Point of Sale (POS) Integration

Print-at-Home

Promotions Management

QR Codes

Real-Time Data

Real-Time Reporting

Real-Time Updates

Receipt Management

Recurring/Subscription Billing

Registration Management

Reminders

Reporting/Analytics

ROLLER

Web-based

 Enterprise

Premium

Lite

Events Coordinator

It centralizes waivers, ticketing, memberships, party bookings, and POS into a single system, which helps streamline front desk operations.

The platform is strong for managing party and group bookings, tracking payments, and coordinating waivers, which helps keep event operations organized.

Corporate Director of Administration

Having instant access to up-to-date sales and performance data allows us to make informed decisions quickly, helping to improve both efficiency and customer service.

However, during high-volume event days, some processes such as editing bookings, handling last-minute changes, and processing refunds can feel slow or overly complex. While ROLLER is a powerful system, certain workflows and reporting tools could be more intuitive and flexible to better support fast-paced event management.

Remote Manager

Some problems with customers adopting the platform for features like updating payment method and canceling subscriptions, very limited reporting compared to competitor platforms, never really understood the point of the dashboard.

Certain tasks such as modifying bookings, processing refunds, or switching between POS and booking screens require multiple steps and can be time-consuming during busy periods.

Call center manager

Navigation, the fact you aren't able to put in card numbers for purchases, the fact when you reschedule if it's not the same exact price it doesn't still change and automatically send a payment link for purchase

Entrepreneurs

Chargeback process and transparency, Limited possibility to adjust payment methods retrospectivally (SEPA payments), no automatic user log off for venue manager

Tourism Attraction

Please provide flexibility for merchants who choose to remain on Legacy Checkout—either by enabling Price Rule compatibility on Legacy or offering an equivalent mechanism without forcing a full checkout upgrade.

Allowing guests to purchase and manage their own bookings has led to a noticeable increase in party sales, while also reducing the administrative load on our team.

The reporting tools are also useful for tracking sales and attendance, which supports better daily and operational decision-making.

However, we chose to stay, and are glad we did, due to the steady enhancements in the ticketing system, payment portals, and the increased engagement from our account manager, who has made a conscious effort to be present and work collaboratively with us on solutions.

very good, love it, from booking to scheduling, invoicing payment , every single step is easy, more over the car payment function with in the system itself helps alot , over all a great software

Charitable Finance and Compliance Manager

The UI, Intergrated Payments Processing and Customer facing ticketing experience is very seamless.

Sr. IT Systems Analyst

It’s well-suited for venues that need strong operational tools, clear reporting, and dependable payment processing.

With improvements in speed, usability, and customization, it would be an even more effective tool for managing events efficiently.

Owner

It appears that when new versions / updates come out, other items break, meaning that there needs to be more testing before rolling out new versions.  

Overall, Roller provides a reliable, efficient, and user-friendly POS solution that supports both operational needs and guest satisfaction.

District Manager

Add on's for jump time and party packages make it easy for parents to know what we have thats an additional add on.

Operations Manager

I hope you can share the recorded webinar too for those who cannot attend due to the time difference.

Director of Operations

A couple limitations with booking over the phone.  

Only thing I wish we could control more is designing the emails we send to guests for confirmations

Guest Services Coordinator

How easy it is to address payment issues (refunds, auto renewals) and the flexibility of making different products.

I can get creative to meet the demands of my company when it comes to ticketing and tracking revenue.

The sales staff made promises the software does not deliver and I have not found the support to be helpful with any of the back office items I have brought to them.

General manager

Very good, booking for parties is much better enabling us to maximize bookings, normal online bookings are great overall

Accounts receivable and deferred revenue breakdown is not available.

Managing Director

The funds to be received and funds paid are often full of inaccurate totals/ information.

They’re flexible, fairly intuitive, and make it easy to manage sessions, peak/off-peak pricing and promos.

Transitioning from one system to the other SHOULD NOT be as difficult as it was with C.E. Waivers didn't carry over.

Director of Adventure

Moreover, I would say there are some features missing in terms of translation that would really help in multilingual environments.

Managering Director

The way it handles guest and the easy use of it can be hard to set up some activities if it over laps other sessions

Communication around product releases and new features is also very clear, which makes adoption and training much smoother.

The dashboard works well and the ability to update products, etc. works reasonably well.

Registration fee's not being an option.  

Cards machines are always playing up and seems to hate the internet and disconnect all the time  but have now hard wired them in

Even after severe dissatisfaction they refuse to let us out of our contract for the remainder of the year.

The enhancements, updates and sharing the pulse report is very useful.

On the positive side, that original promise is still visible in the capacity management and price rules, which are genuinely good.

Gift Store and Guest Services Manager and Senior Manager

We have had a lot of connection issues and payment processing problems over the last year.

You literally have to export the report, download it, open in Excel (or similar) and add a Sum function.

The main thing that sold Roller to me was the ability to sell multiple sessions and still have the sessions in the "break time" up for sale, this opened our available sessions and instantly made a difference to our capacity.   

Sometimes for some hard use cases its not that easy usable. But most of the times, you will find a workaround to use it for such cases.

VP of Strategic Planning

It’s designed with venues in mind, so many workflows feel natural and practical.

director

We can't time items for sale e.g. Happy hour lunch time specials.

some workflows are not very intuitive, especially for new staff.

Event and Session Management

Scheduling

Among reviewers who comment on ROLLER's scheduling, 64% feel negative. Users say ROLLER centralizes bookings and allows flexible session sales, which helps manage capacity and streamline operations. However, they report issues with mobile compatibility, missing schedule elements, booking management limitations, and difficulties with membership rollover and wristband management.

User Interface

Customer Support

Updates

Ease of Use

Features

Pricing

Small Business

Mid-size Business

Large Enterprises

Freelancers

ROLLER Software

Archie

Room and desk booking, visitor management and powerful workspace analytics - all in one place. Enjoy a sleek UI, interactive floor plans, user friendly mobile and kiosk apps, and powerful features your team will love. Discover why the world's leading companies run their spaces with Archie.

Swiftlane smart access technology provides safer, more secure access solutions for multifamily communities using video intercom, face recognition access, mobile access, and visitor PINs.

ROLLER vs Swiftlane Comparison (2026)

ROLLER

Swiftlane

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives