ROLLER Pricing, Features, Reviews & Alternatives

ROLLER

All-in-one software for Attractions, Entertainment & Leisure

4.73/5 (37 reviews)

ROLLER overview

What is ROLLER?

ROLLER is a leading all-in-one software suite for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the customer experience through our innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with thousands of users across 18 countries.

ROLLER is headquartered in Melbourne, Australia and has regional offices in London, UK and Los Angeles, CA. We partner with many of the most dynamic brands across multiple industry verticals including trampoline parks, amusement parks, water parks and cultural attractions.
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Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia

Supported languages

English
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ROLLER user reviews

Excellent
27

Very good
10

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.6
  4.8
Michael R.

Excellent Customer support, easy to use software

Used daily for 1-2 years
Reviewed 2018-12-05
Review Source: Capterra

Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Pros
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Cons
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Caitlin K.

Bounce Trampoline Sports NY

Used daily for less than 6 months
Reviewed 2021-04-08
Review Source: Capterra

Overall my experience has been delightful! Everyone who I have spoken with has been so patient with me and very helpful, especially during the first few days we opened using Roller. We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it. Email responses are quick and all of my questions were answered in a timely manner. I've been working with [SENSITIVE CONTENT HIDDEN] who has been a pleasant to work with this past few months, who has also been extremely helpful in guiding me through the process and teaching me the ropes, I don't think I would have been able to learn as much without his help! Thank you [SENSITIVE CONTENT HIDDEN]!!!

Pros
There is a lot of new features that I am still getting use to. Overall the quality and technology behind roller is fantastic, it's more modern than what we were previously using and there's a ton of new things we can use as a trampoline park, self check in kiosks is a huge advantage. It has been a little challenging getting use to everything since our old system didn't have many additions but I'm excited to learn more and get comfortable with the new system.

Cons
The only thing that I noticed almost immediately that couldn't change was the time frames on the dashboard, you can only view who is in the facility within the hour. Since we are a trampoline park we sell time by the half hour and due to COVID we have a restriction on capacity. There is no way for me to see who is in the facility or who leaves the facility in the 30 minute mark, only by the hour, so I would have to then count the customers from the daily capacity which is a little more complicated then I would like. Besides that everything else is very self explanatory and easy to maneuver!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Anonymous

ROLLER Review

Used daily for 1-2 years
Reviewed 2018-12-20
Review Source: Capterra

Pros
*User friendly. *Product configuration is easy to use and adaptable. *Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log. *POS/Doorlist is user friendly and easily adaptable from the back end.

Cons
*Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work. *New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Max I.

Understanding the Industry

Used daily for 2+ years
Reviewed 2021-03-11
Review Source: Capterra

I have developed a really strong relationship with many of the team members at ROLLER from various departments and areas. This has allowed for a symbiotic relationship between our business and theirs resulting in a great partnership.

Pros
ROLLER definitely do their research and take on feedback when it comes to platform developments. This is very obvious in their pipeline section where customers can not only vote on development work that is important to them but also suggest new items that if deemed appropriate will be reviewed and added to the pipeline.

Cons
I do have to manage some unique workarounds to export ticket data to provide third party resellers with the ability to embed our ticket media into their ticket format.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Tom M.

Essential business tool

Used daily for less than 6 months
Reviewed 2020-02-05
Review Source: Capterra

We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.

Pros
The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Cons
Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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ROLLER pricing

Pricing options
Subscription
View Pricing Plans

Contact ROLLER for pricing information.

ROLLER features

Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Calendar Management
Contact Management
Customer Database
Customizable Branding
Customizable Templates
Data Import/Export
Email Management
Email Marketing
Mobile Access
Reporting & Statistics
Reporting/Analytics
Search/Filter
Social Media Integration
Surveys & Feedback
Third Party Integrations

API (506 other apps)
CRM (295 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for ROLLER

Key features of ROLLER

  • Activity Tracking
  • Add-on products
  • Automated emails
  • Automatic Notifications
  • Credit card processing
  • Customer Database
  • Customizable branding
  • Customizable email templates
  • Customizable forms
  • Drag-and-drop email builder
  • Electronic waiver signing
  • Email A/B testing
  • Email Integration
  • Email marketing
  • Email open, click & bounce tracking
  • Event ticketing
  • General admission
  • Gift card status tracking
  • Membership tickets
  • Mobile ticketing
  • Online ticketing
  • Onsite ticketing
  • Point of sale (POS)
  • QR code scanning
  • RFID scanning
  • Real-time reporting
  • Turnstile support
  • VIP & discount tickets
  • Waiver management
  • Website development
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Benefits

ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

Customizable email templates and a drag-and-drop editor allow users to create branded campaigns with company colors and logos, and personalized content.

The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.