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ROLLER is a leading all-in-one, cloud-based software solution for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the guest experience while growing their business. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
20
Per month
Other
Value for money
4.5
/5
51
Starting from
No pricing info
Value for money contenders
Functionality
4.4
/5
51
Total features
123
7 categories
Functionality contenders
Overall Rating
4.7
/5
51
Positive reviews
36
14
0
0
1
Overall rating contenders
Michael R.
Leisure, Travel & Tourism, 201-500 employees
Used daily for 1-2 years
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Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.
One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.
Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.
Adam M.
Entertainment, 201-500 employees
Used daily for 2+ years
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If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.
Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).
There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.
Sean h.
Recreational Facilities and Services, 1-10 employees
Used daily for 6-12 months
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None. Awful product
Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant
Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.
Thank you for leaving your feedback Sean. We strive incredibly hard at ROLLER to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time. Please drop us a message directly and we'd love to resolve this as quickly as possible.
Liam C.
Leisure, Travel & Tourism, 201-500 employees
Used daily for 2+ years
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We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems.
The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product!
We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet.
Tom M.
Entertainment, 11-50 employees
Used daily for less than 6 months
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We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller...
The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)
Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.