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ROLLER

4.5
(70)

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Technology that helps venues deliver amazing experiences

(4)

ROLLER Pricing, Features, Reviews and Alternatives

ROLLER FAQs

Q. What type of pricing plans does ROLLER offer?

ROLLER has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of ROLLER?

ROLLER has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does ROLLER support?

ROLLER supports the following languages:
English


Q. Does ROLLER offer an API?

Yes, ROLLER has an API available for use.


Q. What other apps does ROLLER integrate with?

ROLLER integrates with the following applications:
InMoment, Campaign Monitor by Marigold, Microsoft Power BI


Q. What level of support does ROLLER offer?

ROLLER offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

ROLLER product overview

What is ROLLER?

ROLLER is a leading all-in-one, cloud-based software solution for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the guest experience while growing their business. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow.

Key benefits of using ROLLER

  • ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

  • A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

  • The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

  • Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    24/7 (Live rep)

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

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    ROLLER pricing information

    Value for money

    4.4

    /5

    70

    Starting from

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    Pricing options

    Free plan
    Subscription
    Free trial
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    ROLLER features

    Functionality

    4.2

    /5

    70

    Total features

    114

    12 categories

    Most valued features by users

    Reporting/Analytics
    Third Party Integrations
    Activity Dashboard
    Alerts/Notifications
    Reporting & Statistics
    API
    Data Import/Export
    Mobile Access

    ROLLER users reviews

    Overall Rating

    4.5

    /5

    70

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.75/10
    Rating distribution

    5

    4

    3

    2

    1

    43

    24

    1

    1

    1

    Pros
    I love roller as I can add our own graphics and text to advertise our products. I love the ease of sending passes.
    We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it.
    We have found the functionality, ease of programming and cost comparison outstanding.
    Cons
    Some limitations to automated company pricing structures for international operators and local booking agents. Inability to sell directly in POS rather than having to enter in back end.
    We find reporting difficult. More education is required but this is difficult once the set up is complete.
    As humans change is hard no matter how complex or simple it can be.
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    Adam M.

    Entertainment, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    ROLLER is the One-Stop-Shop For Ticketing and Event Management

    Reviewed 2 years ago

    If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.

    Pros

    Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).

    Cons

    There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.

    AC
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    Amaiah C.

    Entertainment, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Roller Review

    Reviewed a month ago
    Pros

    I appreciate the ease of using Roller once you are familiar with the software.

    Cons

    There are many features that just seem basic to have that the software has yet to develop.

    Vendor response

    Amaiah, thanks so much for taking the time to leave your feedback. We're happy to hear you're enjoying the all-in-one nature of the platform and having your waivers integrated. Please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

    KT
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    Krystal T.

    Entertainment, 11-50 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend4/10

    Share this review:

    Altitude POS Review

    Reviewed 20 days ago

    The more I use it the easier it becomes.

    Pros

    I heard a lot of places are starting to use it.

    Cons

    Not user friendly Can't save credit card info for parties When you ask for help they don't try to do it for you, just send instructions to do it yourself, which is still confusing.

    Vendor response

    Krystal, thanks so much for taking the time to share your review. I've shared your feedback about credit card info parties with your account manager and they will reach out to you directly. Also, please be sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

    LH
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    Lewis H.

    Leisure, Travel & Tourism, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Using Roller for 6 Venues

    Reviewed a month ago

    Great for the most part and definitely the smoothest and least problematic experience I've had with other similar platforms, however there are some glaring issues that if resolved would make for an even better experience.

    Pros

    Of all the booking systems I've used, Roller is definitely the best. For the most part it's easy to use, functions as we need to day to day with few issues, checkout customisability is great, we appreciate the regular updates on what roller is working on, customer support response times are usually very fast, etc. We operate 6 venues across 3 different businesses that have a complex range of different product and booking requirements. Unlike other systems we've used, Roller has been the best at adapting to those requirements and create a smoother booking experience. Compared to other systems we've used, Roller is superior in 90% of areas and is a system I would recommend to people.

    Cons

    Like with any system, there are issues: - Reporting is poor. Custom reporting is a much needed addition. Pulling information is so difficult and for certain things impossible. - While email templates are great, the fact we are limited on what we can customise in emails is an issue. A custom email builder would be great with the ability to set parameters for when the email is sent - e.g. when a customer's...

    Vendor response

    Lewis, thank you so much for taking the time to share your positive experience! We're thrilled to hear that you're enjoying the ease of use across all 6 of your venues. Please make sure to submit or vote on feature ideas in our product roadmap so we know what's important to you. And stay tuned for some updated on reporting/analytics in the coming months! https://support.roller.software/hc/en-us/articles/360001227895-Submit-your-product-feedback

    LM
    AvatarImg

    Lucy M.

    Leisure, Travel & Tourism, 51-200 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Love Roller for the Customer Interface

    Reviewed a month ago

    Really good. Onboarding process was great.

    Pros

    Easy for customers to book and see availability. The software is powerful with lots of different options - e.g. add ons

    Cons

    Support is difficult to get ahold of, and any feature requests take a long time to be considered. Because the software is so powerful, sometimes it would be helpful to talk to someone about how best to use the software for your business specifically. I understand thats not possible for every update, but maybe an annual check-in to make sure you are getting the most of the product would be helpful and ensure customer satisfaction? It would also be great if there were some better reports, or even custom! Where you can select what fields you want to see.

    Vendor response

    Hi Lucy, thanks for taking the time to leave us a review - we love to hear your customers are finding the software easy to book and see availability. If ever you have an urgent support enquiry, please be sure to call us on the phone number in your region: https://support.roller.software/hc/en-us/articles/115001690793-Contacting-support-FAQs. Additionally, we run a bi-annual product spotlight webinar where we announce all of the recently shipped features; you can find the most recent one here: https://www.roller.software/blog/august-2023-product-updates.

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