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ROLLER

4.7
(51)

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Technology that helps venues deliver amazing experiences

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(2)

ROLLER Pricing, Features, Reviews and Alternatives

ROLLER FAQs

Q. What type of pricing plans does ROLLER offer?

ROLLER has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of ROLLER?

ROLLER has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does ROLLER support?

ROLLER supports the following languages:
English

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Q. Does ROLLER offer an API?

Yes, ROLLER has an API available for use.

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Q. What other apps does ROLLER integrate with?

ROLLER integrates with the following applications:
InMoment, Campaign Monitor, Microsoft Power BI

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Q. What level of support does ROLLER offer?

ROLLER offers the following support options:
FAQs/Forum, Knowledge Base, Chat, Email/Help Desk, Phone Support, 24/7 (Live rep)

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ROLLER product overview

What is ROLLER?

ROLLER is a leading all-in-one, cloud-based software solution for attractions, entertainment and leisure venues. Our mission is to help venues manage their operations and improve the guest experience while growing their business. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts and more, ROLLER offers venues a whole-of-business solution to help them grow.

Key benefits of using ROLLER

  • ROLLER’s integrated point of sale (POS) system allows users to manage on-site sales, including retail, merchandise, and food & beverage from a single inventory source, with support for cashless and gift card transactions.

  • A range of ticketing options are available, with users able to offer single-use tickets, single or multi-location season passes, packages, group or family offers, memberships, and more.

  • The gift card app allows customers to purchase physical and digital gift cards in local currencies through a custom-branded web page, with users able to offer unlimited pricing options.

  • Digital waivers can be signed during or after checkout, remote or on-site, through any computer, tablet, or smartphone.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    FAQs/Forum
    Knowledge Base
    Chat
    Email/Help Desk
    Phone Support
    24/7 (Live rep)

    Training options

    Documentation
    In Person
    Webinars
    Live Online
    Videos

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    ROLLER pricing information

    Value for money

    4.5

    /5

    51

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    Subscription
    Free trial
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    ROLLER features

    Functionality

    4.4

    /5

    51

    Total features

    123

    7 categories

    Most valued features by users

    Reporting/Analytics
    Reporting & Statistics
    Third Party Integrations
    Activity Dashboard
    API
    Alerts/Notifications
    Data Import/Export
    Email Marketing

    ROLLER users reviews

    Overall Rating

    4.7

    /5

    51

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.06/10
    Rating distribution

    5

    4

    3

    2

    1

    36

    14

    0

    0

    1

    Pros
    I love roller as I can add our own graphics and text to advertise our products. I love the ease of sending passes.
    We are still learning and getting comfortable with things through Roller so it's nice to have someone who is willing to help you whenever you need it.
    We have found the functionality, ease of programming and cost comparison outstanding.
    Cons
    Some limitations to automated company pricing structures for international operators and local booking agents. Inability to sell directly in POS rather than having to enter in back end.
    We find reporting difficult. More education is required but this is difficult once the set up is complete.
    As humans change is hard no matter how complex or simple it can be.
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    Michael R.

    Leisure, Travel & Tourism, 201-500 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Excellent Customer support, easy to use software

    Reviewed 4 years ago

    Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

    Pros

    One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

    Cons

    Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

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    Adam M.

    Entertainment, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    ROLLER is the One-Stop-Shop For Ticketing and Event Management

    Reviewed 10 months ago

    If you're reading this, you're on your 2nd or 3rd attempt to find a ticket management system. We tried many, many solutions over the years and nothing compares to Roller. You'll find that as you implement, features you thought you wouldn't use become easy additions. The scheduling and time-based ticketing is powerful and will meet your needs. The online checkout, which is very mobile friendly, is a great experience for guests. Yes, Roller will cost you a monthly service fee in a world where most ticket vendors make their money on CC processing fees, but it's worth it. It's a premium system that will elevate your venue. I've implemented it twice now for clients (One Theatre and One Theme Park) and it performed flawlessly.

    Pros

    Roller is the complete package, the total and real deal. It's easy to use, and has everything you need to run a small ticketed event (Roller Lite) all the way up to a complete Theme Park (Roller Pro).

    Cons

    There is currently an ability to securely store credit cards for membership, but not for regular guest tickets. It would be helpful for our business as we frequently upgrade tickets and need to collect payment often over the phone. The Android app for checkin isn't the best and we opted to use Microsoft Surface devices instead. The UI is amazing, but it cannot be viewed on mobile devices and doesn't allow you to print a booking screen without first exporting it to PDF.

    Sh
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    Sean h.

    Recreational Facilities and Services, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

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    Redundant input and no customer service

    Reviewed 4 months ago

    None. Awful product

    Pros

    Nothing. The onboarding process is extremely time consuming. Payment processing is a joke. Customer service is non existant

    Cons

    Maybe if someone could return a phone call or email. Process payments in under 6-7 days. Not able to key in amounts into system.

    Vendor response

    Thank you for leaving your feedback Sean. We strive incredibly hard at ROLLER to make every customer experience enjoyable and we're really sorry we've not been able to meet your expectations this time. Please drop us a message directly and we'd love to resolve this as quickly as possible.

    LC
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    Liam C.

    Leisure, Travel & Tourism, 201-500 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Great Product and Superb Support

    Reviewed 7 months ago

    We have been using roller for around 2 years and we love the system, the support from Roller is what sets them above for me. We have used other systems in the past and what puts me off moving is the support. You won't get it matched anywhere else. The system is easy to use on a whole which is something that can't always be said about other operating systems.

    Pros

    The whole product of Roller is so simple to use which is superb for us. The support is second to none and is the main reason why we stick with the product!

    Cons

    We have one bug bear with how bookings take deposits online. The smart phone compatibility doesn't display certain elements which cause it to be misleading which has cost us some bookings in the past. Have logged it for them to add but no change as of yet.

    TM
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    Tom M.

    Entertainment, 11-50 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

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    Essential business tool

    Reviewed 3 years ago

    We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller...

    Pros

    The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

    Cons

    Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

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