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Silent Auction Pro vs Blackbaud Raiser's Edge NXT Comparison

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Overview

Category Leaders

Complete online silent auction software for non-profits with live event management, fundraising, and ticketing built-in

Category Leaders

Raiser’s Edge is a cloud based fundraising and relationship management system with built-in analytics tool

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

312

66

1

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

5

4

3

2

1

176

146

37

5

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

Pros

I also want to note that the support team is outstanding and I was extremely satisfied with the helpful and knowledgeable service.

DW

Dawn W.

The one thing that impressed both my co-chair and I was the amazing customer support. The people we spoke to knew their product and provided the help we needed.

KJ

Kathy J.

It created a appealing site for our on-line auction. The support was amazing, turn around time in minutes, it was like having someover your shoulder.

CA

Carolee A.

Pros

Hands down, what I like best about working with Blackbaud is the customer service and support we receive. They have a fantastic support line, knowledge base, and training packages.

HF

Heather F.

Ease of use, integration with The Raiser's Edge database, easy to access via mobile devices, has a pleasant look and feel to the application. Overall, an excellent product.

KG

Kelly G.

I love the integration between all their different products, and Raiser's Edge is the nonprofit standard for database functionality; it's highly powerful and pretty easy to learn to use.

LH

Lauren H.

Cons

I had some trouble using the messaging features like emails. Hard time getting it formatted the way I wanted it and it lost some of our graphics after posting.

LS

Linda S.

They had horrible customer service and wanted to know WAY to much personal information about me in order to open an account. But that isn't Silent Auction Pro's fault.

John F K.

If you are looking for a platform on which to manage your silent or live auction – onsite or virtual – look no further.

BP

Bea P.

Cons

Once, we had a problem with tax receipting. It ended up being an apostrophe that was causing the problem, but it took weeks to have Blackbaud's staff to figure it out.

JM

Jeanne M.

I dislike that there are so many add-on optional modules or things that integrate with Raiser's Edge. Sometimes, it can get costly; however, that is likely to be with any database.

AF

Aimee F.

Adding to the frustration is that it looks completely different from the old version of the software.

CF

Cain F.

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features66
  • API
  • Activity Management
  • Alerts/Notifications
  • Alumni Management
  • Attendee Management
  • Auction Management
  • Bid Management
  • Billing & Invoicing
  • Buy Now Option
  • CRM
  • Campaign Management
  • Cataloging/Categorization
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Event Management
  • Event Ticketing
  • Event Tracking
  • For Nonprofits
  • Fundraising Management
  • Gift Card Management
  • Gift Matching Management
  • Grant Management
  • Inventory Management
  • Invoice Processing
  • Live Auction
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Giving
  • Online Auction
  • Online Bidding
  • Online Catalog
  • Online Forms
  • Online Giving
  • Online Ticketing
  • Order Processing
  • Payment Processing
  • Pledge Management
  • Product Catalog
  • Promotions Management
  • Proxy Bidding
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Seating Map
  • Silent Auction
  • Social Media Integration
  • Sponsorship Management
  • Ticket Reservations
  • Ticketing
  • User Management
  • Volunteer Management
  • Watch List
  • Website Integration
  • Website Management
  • Total features31
  • API
  • Activity Management
  • Alerts/Notifications
  • Alumni Management
  • Attendee Management
  • Auction Management
  • Bid Management
  • Billing & Invoicing
  • Buy Now Option
  • CRM
  • Campaign Management
  • Cataloging/Categorization
  • Contact Database
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Reports
  • Dashboard
  • Donation Tracking
  • Donor Discovery
  • Donor Management
  • Drip Campaigns
  • Duplicate Detection
  • Electronic Payments
  • Email Management
  • Email Marketing
  • Event Management
  • Event Ticketing
  • Event Tracking
  • For Nonprofits
  • Fundraising Management
  • Gift Card Management
  • Gift Matching Management
  • Grant Management
  • Inventory Management
  • Invoice Processing
  • Live Auction
  • Membership Management
  • Mobile Access
  • Mobile Alerts
  • Mobile Giving
  • Online Auction
  • Online Bidding
  • Online Catalog
  • Online Forms
  • Online Giving
  • Online Ticketing
  • Order Processing
  • Payment Processing
  • Pledge Management
  • Product Catalog
  • Promotions Management
  • Proxy Bidding
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Search/Filter
  • Seating Map
  • Silent Auction
  • Social Media Integration
  • Sponsorship Management
  • Ticket Reservations
  • Ticketing
  • User Management
  • Volunteer Management
  • Watch List
  • Website Integration
  • Website Management

Integrations

  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations24
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk