Thryv vs Adit

Salesforce Sales Cloud

HubSpot CRM

Zoho CRM

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Marketing automation for small business. Thryv integrates text and email marketing with contact management for a fully connected marketing automation suite.

Social Marketing

Lead Management

Landing Pages/Web Forms

Segmentation

ROI Tracking

Multi-Channel Marketing

By industry, Thryv reviewers are most commonly professionals in construction (16%). The most frequent use case for Thryv cited by reviewers is social media marketing (45% of reviewers).

Users and use cases

Reviewers indicate Thryv offers a good range of features for the price, and some appreciate its lower cost compared to larger competitors. However, some reviewers find Thryv expensive, and some users feel similar features are available elsewhere for less.

Value for money

The Thryv integrations most frequently cited by reviewers are: QuickBooks Online (an accounting product rated 4.3 out of 5 for its integration with Thryv) and Gmail (an email management product, 4.7).

Integrations

Thryv is a marketing automation program with key features that include confirmations and reminders, online booking, marketing automation, mobile access, and more.

Thryv

Web-based

iPhone

Android

iPad

Marketing Center

Keap

Marketing Director

I’ve used it to manage customer bookings for private styling appointments, gather reviews and follow up with shoppers all from the dashboard.

Owner

The ability to have social media integrated for me, and ease of scheduling appointments, social media.

Marketing Specialist

This has allowed is to convert leads into orders at a much faster clip without loosing track of conversations along the way.

I did find it somewhat difficult to customize for a fashion brand at first it did require some tweaking to align with our branding.

Using for my marketing and social media has given me more time to concentrate on other things; peace of mind my website and social media are taken care of

It combines messaging, scheduling, and reputation management on one platform.

After the in-store visit or online booking, Thryv assisted us in streamlining how we engage with customers.

ownder

Things took their turn for the worse when my bookkeeper notified me in early June that there were some major issues with my books due to how Thryv was addressing their 2.9% service fee, and rolling it into the Quickbooks HST Tax line.

I particularly love how I can quickly follow-up or remind clients effortlessly without jumping around several different tools.

I liked that they managed our Google Ads, calls, website, listings, and socials in one place.

The gentleman that onboarded me, was my lifeline to Thryv for the majority of my Thryv experience, and upon notifying him of my Book-keeper’s findings, was told to tell me that, “it must be the client’s fault,” and that they would not be paying for any of the bill to correct the problem.

Office Manager

It keeps track of your accounts,  allows you to send estimates and invoices, keeps track of what is outstanding (clunky), and helps with marketing campaigns.

None of which was as promised it's taken me over a year and considerable amounts of money to get my page ranking back up to where I was before they took over.

General Manager

The software did not meet our needs for customer experience.  

President and GM

Mainly the lack of file storage alongside file sharing-we need to use Dropbox and Google Suite still so would be nice to have all CRM and client files alongside company storage

The software works and is reliable, but leave a lot to be desired

Lots of issues between quickbooks and Thyv syncing.

Owner/physician

Searching the CRM -- when you type a first and last name it shows ALL entries that match either the first or last name, and then I have to scroll through to find what I'm looking for.  

president

No sooner than I set the appointment, log out and back in as myself here comes another call and I get to do it all over again. After I have done this several times the system makes me go through the authentication process with a six digit code.

They only showed me things I could’ve figured out on my own and when there was an issue, they said they’d “look in it and get back to me” which they never did.   Upon cancelling I was told that that it was a six month term and they would not refund me for the $400 and month I wasted trying to get the software to work and the most they could do was not charge my card again.

This was supposed to come with SEO and all kinds of social media management.

Communication was poor once my lifeline was let go from the company.

Co-Owner, COO

Never have been able to maximize the calendars potential.

Website build and customization was great right off the bat.

We were spending 5 figures and not getting attention needed.

Has a good platform to share docs/files etc. and communication with clients in our schedule.

My professional life has beco.e a lot easier to manage since i started using Thryve

Co Owner/CEO

We went from a static outdated website to a SEO optimized beautiful website that increased our views by at least 28% as soon as website was published and had maintained an increased presence with automated postings etc.  

Owner and Founder

I set the bar when it comes form, fit and function of business operations.  

Piano Tuner/Technician

A feature I feel that is missing is the ability for the client to pay me on the spot.

the appointment confirmations and automated campaigns are what I find most beneficial.

Owner, Holistic Nutritionist

The booking system is not only easy to use on my end but I have had several clients tell me how simple it is to book, reschedule and cancel appointments at the click of a button.  

Only thing I can think of is some additional customizability on the different kinds of clients.

We are in two time zones and trying to schedule an appointment in the other time zone is painful.

Directpr

THRYV is easy to use, easy to implement, and provides features that other software in this category does not, for instance, estimates, invoicing, and some marketing.

I would also like to see a "last date of purchase" field (for marketing purposes).

Manager

they continue to bill us AND now are threatening collections for a service WE DIDN'T EVEN receive.  

There are some staff related features that I wish it had ...such as the ability to view and track each staffs continuing education endeavors.  

Our experience has been great thanks to the hard work of [sensitive content hidden].

Maybe just have additional space for more customer information.

Managing Director / Broker

We don't use all of their features as we have our own CRM

Founder

The integrations keep everything humming along without "broken" and complicated connections between varying tools from multiple vendors.

Their customer service is great and the software really makes your business stand out.

Front Office Administrator

The ability to respond to reviews easily and speak with patients through HIPAA compliant email.

What took us almost a year when we first started (website and online presence) was vastly improved in part -time attention in weeks vs months.  

Referral Development Coordinator

I do however need to follow up with our rep to ask if the software can prompt me if a referral does not follow through  on scheduled intake appts.!without manually going in to check.  

Customer Support

Payments

Social Media Management

Appointment Scheduling

Client Management

Website

Marketing Campaigns

Social Media Scheduling

Invoicing

Difficult cancellation process

I cancelled after the first month for them failing to deliver anything at all and they charged me again 4 times in 3 days and claim I'm stuck with a 6 month contract!

100% of reviewers feel negative about Cancellation Issues. Reviewers report significant frustration with canceling their subscriptions, citing lengthy processes, continued billing after cancellation requests, and difficulty reaching customer service. They indicate that refunds are rarely granted, even in cases of dissatisfaction or unused service. Users say they often encounter contract terms that lock them in for months, and some mention being charged after confirmed cancellations. Multiple reviewers express dissatisfaction with lack of transparency and slow or unhelpful responses from support.

Communication feature limitations

Accountant

When using the text feature, we found that clients were not receiving or responding to the messages.  

Interior Designer / Decorator 

I certainly didn't realize any value they might have because I could never get a phone call back.  

60% of reviewers feel negative about Phone and Messaging. Reviewers report issues with call and text notifications, missing or delayed messages, and difficulty connecting phone systems. They indicate that clients sometimes do not receive messages, and users miss important communications due to lack of alerts. Some reviewers say customer service is hard to reach by phone, and technical support is often unresponsive. Users also mention that messaging features can be confusing or unreliable, impacting their ability to stay in touch with clients.

Limited email campaign functionality

52% of reviewers feel negative about Email Campaigns. Reviewers indicate that email marketing tools lack customization options and are less robust compared to dedicated platforms. They say template limitations, difficulties with automation, and issues sending emails to multiple recipients hinder their marketing efforts. Users report problems with email deliverability, integration with outside domains, and managing mailing lists. Some reviewers mention that support for email-related issues is slow or unresponsive, making it challenging to resolve campaign problems.

Frequent software glitches

57% of reviewers feel negative about Bugs and Issues. Reviewers report encountering frequent bugs, error messages, and system crashes that disrupt their workflow. They indicate that updates sometimes introduce new problems, and fixes can take a long time to implement. Users say technical support is often unable to resolve persistent issues, and some features do not work as intended. Multiple reviewers mention frustration with syncing problems, especially with integrations, and difficulty making changes or correcting errors within the platform.

Payment and billing frustrations

70% of reviewers feel negative about Payments. Reviewers indicate problems with billing transparency, unexpected fees, and challenges integrating payment systems with accounting tools. They say payment processing can be slow, and some experience issues with clients being unable to pay through the platform. Users report dissatisfaction with the lack of certain payment features, such as saving client cards or managing subscriptions online. Some reviewers mention difficulties with refunds, delayed reimbursements, and feeling overcharged for services they did not fully use.

Automated client reminders

Great client appointment reminders, you set the schedule you want and the client can set their own appointments or call to make the appointment.  

Financial Advisor 

I love the scheduling features and the automated reminders that are sent to my clients.  

95% of reviewers feel positive about Appointment Reminders. Reviewers appreciate being able to automate reminders for both themselves and clients, which helps reduce no-shows and keeps everyone on schedule. They indicate that reminders can be sent via text or email, and value the flexibility to customize timing and frequency. Users say this feature saves time by eliminating the need for manual follow-ups and enhances professionalism. Some reviewers find that automated reminders improve client satisfaction and help streamline business operations by integrating reminders with scheduling and billing tools.

Efficient post scheduling

Marketing Coordinator

The calendar for scheduling posts is so user-friendly and you can link as many social accounts as you need, no restrictions!

85% of reviewers feel positive about Social Media Scheduling. Reviewers appreciate being able to schedule posts in advance across multiple platforms, which saves time and ensures consistent content delivery. They indicate that the scheduling tool is user-friendly and allows for bulk planning, enabling them to organize campaigns weeks or months ahead. Users say this feature helps them maintain a professional online presence and reach their audience at optimal times without daily manual effort.

Supportive training resources

semi retired union ironworker

Thryv is helping me increase my computer skills by all the first hand one on one teaching they do for you with the questions you ask

VP of Operations

simplicity of the software makes it easy for new employees to learn.

85% of reviewers feel positive about Training and Learning Curve. Reviewers appreciate the accessible training sessions and ongoing support, which help them quickly learn how to use the software. They indicate that the company provides one-on-one coaching, helpful onboarding, and patient guidance for new users. Users say the learning process is manageable, with intuitive features and resources that make it easier to adapt. Some reviewers find that training helps them maximize the platform’s potential and apply new skills to their business.

Centralized social media tools

Chief Operating Officer

I love that I can go in and review and/or edit pre set posts for our social media.

Founder 

Automated social media posts are incredible as are the demographics on the site visits.

86% of reviewers feel positive about Social Media Management. Reviewers appreciate managing multiple social media accounts from a single dashboard, which saves time and reduces the hassle of switching between platforms. They indicate that features like automated posting, content customization, and integration with client communication tools help maintain a consistent online presence. Users say the platform helps them track engagement and streamline marketing efforts, making it easier to manage campaigns and improve their business’s visibility.

Streamlined user experience

Partner 

It is so easy to use, and I like that I can manage everything in one place.

91% of reviewers feel positive about Ease of Use. Reviewers indicate that the software is intuitive and easy to navigate, even for those with limited technical skills. They appreciate having multiple business functions consolidated in one platform, which simplifies daily operations. Users say the interface is organized and allows them to manage contacts, scheduling, and communications efficiently. Some reviewers highlight the smooth onboarding process and the ability to quickly adapt to the system, making it easier to keep their business organized and save time.

Freelancers

Small Business

CareStack

CloudStack is a cloud-based suite of practice management tools for the dental industry. The suite comprises CS Enterprise, CS Virtual Office, and CS Revenue Cycle Management to meet the varying needs of dental practices and provide features such as scheduling, telehealth, billing, and more.

BestoSys

Bestosys is a complete practice management software for doctors & dentists with features for record keeping, patient relationship management, lead management and systematic growth

Weave

Weave is the all-in-one customer communications and engagement platform for small and midsize business. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey.

Adit is an AI-powered practice management software platform designed for dental, optometry, chiropractic, and orthodontic practices. The platform centralizes communication tools including voice, texting, email, internal chat, and eFax, while streamlining operations through digital forms, online scheduling, automated reminders, and insurance verifications. It features AI Call Intelligence that analyzes calls to recover missed bookings and an AI Front Desk agent that handles after-hours calls.

Confirmations/Reminders

HIPAA Compliant

Calendar Management

Patient Records Management

Client Portal

Treatment Planning

Charting

Medical Billing

Claims Management

By industry, Adit reviewers are most commonly professionals in hospital & health care (38%). The most frequent use case for Adit cited by reviewers is dental (94%).

Adit is a dental tool with key features that include confirmations/reminders, appointment management, client management, patient records management, and more.

Adit

Basic

All-in-One Platform – Combines multiple tools (online scheduling, patient reminders, call tracking, reviews, forms, analytics, and more) in one place, reducing the need for multiple vendors.

Practice Administrator

The ability to have the calls recorded to have a reference, the caller ID and the instant screen pop-ups with the patient's future information has been a blessing to our small but mighty office that is Quickly growing.

I also like how it integrates multiple features like reminders, messaging, and payment processing, which saves time and improves workflow.

Assistant Office Manager

The platform helped streamline many aspects of practice management, including scheduling, patient communication, and day-to-day workflows.

Office manager

They offers a full suite of easy-to-use tools that make communication, scheduling, and patient engagement so much smoother our office

The platform helped streamline patient communication and marketing, and the integration with our practice software made tracking performance easy.

Chief Operations Officer

Patients appreciated being able to pay quickly and securely from their phones, and it helped streamline checkout and reduce friction at the front desk.

Adit has it all...everything from setting up our phone lines, sending and receiving patient paperwork, texting appointment reminders, accepting in office and online payments, scheduling appointments, and so much more.

Adit provides the ease of dependable communication between our practice and patients in the form of texting, call tracking, forms and reminders.  

Front Desk

Adit is great with reminding our patients of upcoming appointments, we can set the reminders to send a few months out to a few days.

Dental Office Manager

Adit has been helpful with automating certain protocols (i.e. uploading documents into patient SmartDocs and updating patient notes with text message correspondences).

I love that Adit combines scheduling, reminders, forms, payments, and patient communication in one place.

All features are integrated: phone, fax, text, schedule, patient database, reviews, patient forms, cellphone and tablet app, patient communications and appointment reminders, email campaigns...

We signed up in May 2025 and ended up canceling by October 2025 after submitting more than 30 support tickets. Despite countless calls and follow-ups, the same issues kept reoccurring, and support was slow to respond or failed to resolve anything long-term.

Dental Assistant

Features like two-way texting, appointment reminders, and online forms have significantly improved our workflow and helped reduce no-shows.

Dentist Owner

He showed me all the things it can do like phone app and communicating with patient and calling them through your cell phone and patients only see your office phone number.

Not only is it a communication system but its an Analytics system like Dental Intel but its included in their packaged program. And it has a review system that can be automated.

you are able to see exactly how many ppl are scheduled, the amount of unscheduled tx is coming into the office and also a breakdown of your monthly goal.

Dentist

It’s streamlined many of our processes and gives us real-time insight into patient communication and treatment acceptance, without having to juggle multiple vendors.

The automated text and email reminders significantly cut down on no-shows and save our team a ton of time.

Having multiple tools integrated into one system improved efficiency and reduced the need for manual processes. While there was an initial learning curve due to the wide range of features, the system became easy to navigate with regular use.

Adit surpasses them all with largest bang for your buck, including phones as well as most patient communication programs you have to sign up for an additional program for the physical phones.

They are very quick to respond to requests we make on our website, and often suggest ideas that can make our website stand out better and showcase our services.  

Office Administrator

The platform is highly intuitive and has greatly enhanced convenience for the front office, particularly in areas like patient communication and form management.

Business Manager

New applications that have risk of not functioning correctly due to rapid implementation and minimum trial time (i.e. Adit Pay)

Thryv vs Adit Comparison (2026)

Thryv

Adit

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives