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Vault Logo

Online banking systems platform

Table of Contents

Vault - 2026 Pricing, Features, Reviews & Alternatives

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Last updated: March 2026

Vault overview

What is Vault?

Vault is a cloud-native core banking and payments platform designed to give banks complete control and flexibility. The Vault platform was built from scratch without any legacy or pre-cloud code, leveraging the unique features of the cloud to provide horizontal scaling, continuous deployment, high availability, and self-healing capabilities.

The Vault platform's API-first architecture allows banks to connect to services and technologies from other vendors, while the configuration layer using smart contracts enables banks to build, test, and launch any financial product or payment scheme they can imagine. Vault supports a microservices architecture to provide an elastic, highly available, and flexible core banking system that scales based on load. Banks can deploy Vault on any cloud infrastructure provider or access it as a SaaS offering.

Vault Core is Thought Machine's cloud-native core banking platform that gives banks the power to run any product, from current and savings accounts to credit cards, loans, and mortgages. Vault Payments is the cloud-native payments processing platform designed to enable banks to handle all payment types, methods, schemes, and regions globally, seamlessly integrating new and existing financial products. Thought Machine's Vault platform is trusted by the world's leading banks, including JPMorgan Chase, Lloyds Banking Group, ING, and Intesa Sanpaolo.

Starting price


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Vault’s user interface

Ease of use rating:

Vault reviews

Overall rating

4.8

/5

6

Positive reviews

83

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend0.83/10
Rating distribution

5

4

3

2

1

5

1

0

0

0

Vault's key features

Most critical features, based on insights from Vault users:

Accounting
Activity dashboard
API
Audit management
Core banking
Corporate banking
Credit card management
Credit card processing
Credit union
Customer accounts

All Vault features

Features rating:

Accounting
Activity dashboard
API
Audit management
Core banking
Corporate banking
Credit card management
Credit card processing
Credit union
Customer accounts
Electronic payments
Financial management
Investment banking
Lending management
Multi-Branch
Multi-Currency
Online banking
Private banking
Real-Time analytics
Real-Time data
Real-Time monitoring
Retail banking
Role-Based permissions
Rules-Based workflow
Third-Party integrations
Transaction history
Transaction monitoring
User management

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Vault integrations (1)

Top integrations

Vault support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Webinars
Documentation
Videos

Vault FAQs

Q. Who are the typical users of Vault?

Vault has the following typical customers:
Small Business, Mid-size Business, Large Enterprises

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Q. What level of support does Vault offer?

Vault offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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