Infor Point of Sale (POS) Pricing Plan & Cost Guide

Infor Point of Sale (POS)

Point of sale for hotels, food service, and restaurants

3.86/5 (22 reviews)

Infor Point of Sale (POS) Pricing

Pricing model: Subscription

Please contact Infor for pricing information.

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Infor Point of Sale (POS) Pricing Reviews

Pros

  • We love the system, easy usage, great for training staff on register. Have recommended to others for their businesses.Mike C.Read the full review
  • I find Vivonet user's friendly and with very good customers care services. I can usually do all the information and reports pretty easily.Laxmi K.Read the full review
  • It's easy to get assistance and most issues are solved and handled quickly. The wait time is very reasonable , and the help line tech's are courteous and knowledgeable.trina g.Read the full review

Cons

  • If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know.steven a.Read the full review
  • We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with.shawn a.Read the full review
  • The load times for the reports can be frustrating, no report available for separate meal times.Greg S.Read the full review
80%
recommended this to a friend or a colleague

1 reviewers had the following to say about Infor Point of Sale (POS)'s pricing:

shawn a.

New changes cause 2 hour wait time if you need any support.

Used occasionally for 2+ years
Reviewed 2018-03-28
Review Source: Software Advice

It went from one of the best companies to the worst in just over a year. Costing us huge by not fixing a problem and they never follow up we have to call and hold for 1.2 to 2 hours every day only to have to start all over with a new person and follow up the next day. There are no managers, no people in charge to help navigate this and we are slowly being buried by this. We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with. Worst experience ever in 10 years of retail.

Pros
I liked that they charged us a lot of money for the hardware and now that we own it they will not service it. Our touch screen has lost sensitivity on the cash out button so the team has to find the tiny sensitive spot that is left to complete a sale. They say they will not service it and we have to buy a new one.

Cons
When you need any customer support it is a 1.5 to 2-hour wait. NEVER have I heard of something like this. We have been a loyal customer with a coffee chain and until 2018 this was not an issue. We have also asked them to incorporate the Ontario tax break. Its been over two weeks and we have logged 18 hours and 42 minutes of wait time to follow up with progress. To date nothing has been fixed so we have to pay the tax out of our price. I'm appalled. We also need them to talk to our gift card company at one of our locations to get cards back on line. Its been 11 days and 9 hours of us holding and they still have not helped get our gift cards integrated. Look into other competitors

Rating breakdown

Value for money
Ease of use
Features
Customer support

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