Toast POS Pricing, Features, Reviews & Comparison of Alternatives

Toast POS

Cloud-based Point of Sale solution for restaurants

4.29/5 (246 reviews)

Toast POS overview

What is Toast POS?

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Pricing

Starting from
$100/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Toast POS screenshot: Toast POS allows customers to split checks & menu itemsOnline Ordering with Toast POSToast POS screenshot: Toast POS allows guests to pay bills at their tablesToast POS screenshot: Toast POS enables taking orders on the flyToast POS screenshot: Toast POS enables the generation of real-time reports on key parametersToast POS screenshot: Toast POS offers automatic notifications to servers on order completionToast Tableside Ordering and PaymentParis Creperie  loves Toast Restaurant POS

Toast POS reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.2
  4.3
  4.0
Jayelynn Willman

Incredibly Efficient!

Used daily for 1-2 years
Reviewed 2019-09-05
Review Source: Capterra

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Response from Toast


Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Valentina Colman

Beware of their promises

Used daily for 6-12 months
Reviewed 2019-10-21
Review Source: Software Advice

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Pros
Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Cons
Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Response from Toast


Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Leah Jones

Can't Recommend Enough

Used daily for 2+ years
Reviewed 2020-05-19
Review Source: Capterra

Love the system, great customer support, love the analytics.

Pros
I can access it anywhere with my Android based phone. Check sales or help solve an issue. Editing buttons takes seconds and over all had a very easy layout. Online ordering is synced with the tablets so when I 86 an item it is out everywhere. I like that I can email or text receipts and do e-cards quickly at the terminal. There is now a new feature that if a server needs assistance immediately they can send a text to the manager on shift and it tells the manager what terminal to go to.

Cons
Learning the cash register system was very confusing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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kestrel liedtke

Beware!

Used daily for 6-12 months
Reviewed 2020-01-08
Review Source: Capterra

Pros
I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.

Cons
Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.

Response from Toast


Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Rachel Brewer

Great POS for restaurants

Used daily for 1-2 years
Reviewed 2020-02-10
Review Source: Capterra

After over a year the restaurant is still super happy with the switch

Pros
I was hired to help customize, train, and implement this new software at a friends restaurant. I have worked with a few different POS systems and this was by far the most user friendly. Easy to customize their menus and check preferences. Easy to update if we figured out how we originally entered in an item needed to be changed. Cloud based so when not on sight I was able to fix remotely when not at the restaurant. Also the handheld option is great for taking orders and splitting checks on the fly. Also were able to implement gift cards with the new system.

Cons
No real cons. The only downside was the initial few days after switching for the staff to get used to it.

Response from Toast


Hi Rachel, Mora from Toast here. We're thrilled to hear that you've found Toast simple to teach and easy to update. Thanks for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Toast POS pricing

Starting from
$100/month
Pricing options
One time license
Subscription
View Pricing Plans

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time

Toast POS features

API
Activity Dashboard
Automatic Notifications
Discount Management
Employee Management
Inventory Tracking
Loyalty Program
POS
Third Party Integration

Billing & Invoicing (78 other apps)
Credit Card Processing (76 other apps)
Customer Database (95 other apps)
Customer History (82 other apps)
Gift Card System (79 other apps)
Inventory Management (137 other apps)
Multi-Location (113 other apps)
Order Management (98 other apps)
Promotions Management (79 other apps)
Reporting & Statistics (133 other apps)
Sales Reporting (86 other apps)

Videos and tutorials

Additional information for Toast POS

Key features of Toast POS

  • Automatic notifications sent to servers' tablets
  • Customer data combing
  • Customizable menus and workflows
  • Credit card payments
  • Track active & seasonal staff and who clocked in
  • Inventory tracking
  • Split checks
  • Online order entry through Toast POS
  • POS Solution
  • Integration with QuickBooks
  • Monitor restaurants anywhere & anytime
  • Restaurant reports update in real-time
  • Restaurant sales reports
  • Integration with QuickBooks, Peachworks, etc.
  • Restaurant sales report dashboard
  • Discounts for items
  • Export payroll in one click
  • Loyalty programs
  • API
  • Create employee permissions by role
View All Features

Benefits

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.