Toast POS - 2025 Pricing, Features, Reviews & Alternatives

Reviewers appreciate Toast POS's order entry capabilities for their ease of use and intuitive design. They find it simple to categorize and group items, making it easy for new users to learn quickly. Users report that the system allows for real-time editing of item availability and customization. However, some reviewers mention difficulties with navigation and lack of critical capabilities in kiosks. Overall, they highlight the system's accuracy and seamless guest interaction. Of the 19 Toast POS users who gave detailed accounts of their use of Order Entry, 100% rated this feature as important or highly important.

Reviewers indicate that Toast POS's reporting and analytics capabilities are valuable for tracking sales, inventory, and business health. They find the customizable reports helpful for identifying key metrics and trends. Users appreciate the comprehensive daily reports and the ability to analyze various data points. However, some reviewers feel the user interface is not intuitive and downloading reports can be cumbersome. They also mention the need for easier access to data and better support. Of the 18 Toast POS users who gave detailed accounts of their use of Reporting/Analytics, 100% rated this feature as important or highly important.

Users report that Toast POS's order management capabilities are effective for organizing and prioritizing orders. They appreciate the color-coded headers and chronological display, which help in managing order flow. Reviewers highlight the system's ability to process orders from multiple sources, including in-house, online, and delivery partners like Uber Eats and Doordash. However, some users experience issues with KDS routing and occasional system hiccups. They find the dashboard user-friendly and helpful for maintaining kitchen efficiency. Of the 33 Toast POS users who gave detailed accounts of their use of Order Management, 97% rated this feature as important or highly important.

Reviewers find Toast POS's payment processing capabilities reliable and fast. They appreciate the system's ability to handle various payment methods, including Apple Pay and Samsung Pay. Users report that payments are processed quickly, and funds are received promptly. They also value the offline payment option, although some mention issues with network connectivity and integration with other systems. Reviewers note that the refund process is easy, but some find the processing fees high. Of the 51 Toast POS users who gave detailed accounts of their use of Payment Processing, 96% rated this feature as important or highly important.

Reviewers highlight the usefulness of Toast POS's sales reports for tracking business performance. They appreciate the detailed and customizable reports, which provide insights into sales trends, peak hours, and average tips. Users find it easy to access and compare data, although some mention limitations in viewing historical data and the need for more customization options. They value the daily updates and the ability to export reports to Excel, despite occasional navigation challenges. Of the 38 Toast POS users who gave detailed accounts of their use of Sales Reports, 87% rated this feature as important or highly important.