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Toast POS

4.2
(459)

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Cloud-based Point of Sale solution for restaurants

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(11)

Toast POS Pricing, Features, Reviews and Alternatives

Toast POS FAQs

Q. What type of pricing plans does Toast POS offer?

Toast POS has the following pricing plans:
Starting from: $165.00/month
Pricing model: Free, Subscription

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Q. Who are the typical users of Toast POS?

Toast POS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Toast POS support?

Toast POS supports the following languages:
English

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Q. Does Toast POS support mobile devices?

Toast POS supports the following devices:
Android

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Q. Does Toast POS offer an API?

Yes, Toast POS has an API available for use.

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Q. What other apps does Toast POS integrate with?

Toast POS integrates with the following applications:
7shifts, Sling, Proliant, CrunchTime, OpenTable, DAVO, Restaurant365, QuickBooks Online Advanced, Craftable, BevSpot Food and Beverage Management, Harri, Como Sense, Resy OS, Incentivio, SevenRooms, HotSchedules, LevelUp, DoorDash, Solink, xtraCHEF, Raydiant, TapMango, Olo, Sauce, Homebase, Marketman, SynergySuite, GrubHub

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Q. What level of support does Toast POS offer?

Toast POS offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)

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Toast POS product overview

Price starts from

165

Per month

Flat Rate

What is Toast POS?

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Key benefits of using Toast POS

- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Videos
Live Online
Webinars
In Person
Documentation

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Why am I seeing this?

Toast POS pricing information

Value for money

3.9

/5

459

Starting from

165

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Toast POS features

Functionality

4.1

/5

459

Total features

74

9 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Order Management
Multi-Location
Point of Sale (POS)
Third Party Integrations

Toast POS users reviews

Overall Rating

4.2

/5

459

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

278

93

33

14

41

Pros
Love the software and so does our staff. Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us.
What I liked about Toast was how easy the integration was for our management team and staff. I would highly recommend.
Toast is a very easy and user friendly way to order food for our office. I like how straightforward the steps are on the app to order.
Cons
I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support.
The worst was the display screen and the use of it on the line.
Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle.
ZP
AvatarImg

Zhait P.

Bar Manager

Food & Beverages, 11-50 employees

Review source

Overall Rating

Toast makes life easier!

Reviewed 4 months ago

Transcript

Zhait P.: Hi, my name is Zhait. I'm an assistant general manager, and I give Toast four out of five....

BM
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Bob M.

Owner

Entertainment, 1-10 employees

Review source

Overall Rating

New Business with Zero POS Experience

Reviewed a month ago

Transcript

Bob: All right. Hello, my name is Bob. I'm the owner of an indoor golf facility. I chose to use Toast...

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heather m.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Toast is a modern and still growing POS and restaurant management product

Reviewed 4 years ago

Toast has helped us organize and stay nimble through aggressive company growth. Looking forward to the next period with Toast where we adopt their HR, payroll, and scheduling features.

Pros

Toast allows users to log on to its website to edit menu items, run reports, track punch-in's. In the past, POS systems were loaded into desktops in the back office. It's so refreshing to update, edit, and from anywhere because it's based off a website. The devices that Toast has selected for installation in the restaurants are modern, slim, and highly functional.

Cons

Toast can slow down, which isn't good news when the restaurant is busy. The sales tracking is still not as robust as I would hope from a product that does so much else so well. For instance, it can be hard to get results on the sales of a menu item for an entire year.

Vendor response

Hi Heather, Jasmine from Toast here. I'm thrilled to hear you are seeing the benefits of a cloud-based software and enjoy our hardware. We also look forward to continuing to work with you and helping your restaurant thrive!

SR
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Sam R.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best POS out there

Reviewed 5 months ago

Overall, Toast is the most comprehensive POS, best value for the cost, and has great community support.

Pros

Software is user friendly. It has vast functionality and great reporting. I also use Toast Payroll which has been amazing.

Cons

Support is not efficient. It is time consuming to get problems resolved sometimes. Also the equipment did not hold up well- possibly due to the volume of our business.

EV
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Elizabeth V.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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I have gone from recommending TOAST to experiencing extreme frustration w/ terrible customer service

Reviewed 3 years ago

Additional CONS that didn't fit in the above box: *Unable to offer discounts for particular items online. Let's say you want to promote a particular food item that week and want to offer 50% off that item ONLY...can't do it. You can discount the ENTIRE check or offer a BOGO, but no way to discount specific items. *Can't use APPLE devices with Toast, only Android *Unable to have a popup or a visible...

Pros

*user friendly *online reporting accessible from anywhere *online food ordering *easy to add menu items

Cons

*excessive hold times to reach support, ie: more than one hour and no way to email support anymore (as was the previous system.) *no way to reach support via email, even when Toast emails a restaurant, the restaurant can't reply because the email gets bounced back...instead you have to get off email, find a computer, log in and navigate to support, find the case and respond there. This is a big problem...

Vendor response

Hi Elizabeth, Mora from Toast here. I'm sorry this has been a frustrating experience. The process for applying relief credit does involve multiple internal teams, so thank you for working with our Customer Care team to resolve this. We have been investing in growing our Customer Care team to address the concerns of our community, but we recognize that we still have work to do. Thank you for this feedback, it's helpful to hear what areas need improvement.

MW
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Mike W.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Toast versus others

Reviewed 2 months ago
Pros

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Cons

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.

WK
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Wendy K.

Food & Beverages, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Essential

Reviewed 6 months ago

The best pos out there for all restaurants.

Pros

Toast offers all the tools we need as a business. We initially adopted to get away from our legacy system that did not offer affordable POS option with cloud-based services at the time. Toast makes it easy for me to manage all three of my locations.

Cons

There are a few glitches in the system that could be fixed faster. They generally do update and fix quickly but some things take away as they gather user feedback. Also, it would be nice to enterprise our menu management for multi-locations.

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