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Toast POS Logo
Toast POS

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Cloud-based Point of Sale solution for restaurants

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(16)

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Toast POS Pricing, Features, Reviews and Alternatives

Toast POS product overview

Price starts from

165

Per month

Flat Rate

What is Toast POS?

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Key benefits of using Toast POS

- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
FAQs/Forum
Phone Support
24/7 (Live rep)

Training options

Videos
Live Online
Webinars
In Person
Documentation

Toast POS pricing information

Value for money

3.9

/5

513

Starting from

165

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Toast POS features

Functionality

4.1

/5

513

Total features

75

11 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Third-Party Integrations
Multi-Location
Order Management
Point of Sale (POS)

Functionality contenders

Toast POS users reviews

Overall Rating

4.2

/5

513

Positive reviews

80

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.36/10
Rating distribution

5

4

3

2

1

309

103

39

15

47

Pros
Love the software and so does our staff. Expansion options were a major consideration as we have more takeout locations opening so this was a winning solution for us.
What I liked about Toast was how easy the integration was for our management team and staff. I would highly recommend.
Toast is a very easy and user friendly way to order food for our office. I like how straightforward the steps are on the app to order.
Cons
I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support.
The worst was the display screen and the use of it on the line.
Toast's NEW online ordering has a complicated drop down menu that causes guests to struggle.

Overall rating contenders

BM
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Bob M.

Owner

Entertainment, 1-10 employees

Review source

Overall Rating

New Business with Zero POS Experience

Reviewed a year ago

Transcript

Bob: All right. Hello, my name is Bob. I'm the owner of an indoor golf facility. I chose to use Toast...

ZP
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Zhait P.

Bar Manager

Food & Beverages, 11-50 employees

Review source

Overall Rating

Toast makes life easier!

Reviewed a year ago

Transcript

Zhait P.: Hi, my name is Zhait. I'm an assistant general manager, and I give Toast four out of five....

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Steve K.

Restaurants, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Toast POS for Restaurants

Reviewed a year ago

We have had a great Toast experience overall. It is a vast improvement over our previous POS system and saves us a great deal of time by giving us important information in a concise, effective format.

Pros

The whole package is easy to use and provides a huge amount of valuable information. It also helps build sales with ordering and marketing options (some of which are at additional cost).

Cons

The initial installation required us to do a great deal of the set-up work, which required outside technical help. It also would have been nice to have someone present for an extra day or two to help with errors and changes. I am interested in rolling out Toast Order and Pay, but Toast can't locate a similar restaurant for me to model, which is causing delays in using this feature.

KB
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Katie B.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Toast Support needs a lot of "Support"

Reviewed a year ago

Overall I like using Toast and the various integration options, but if they cannot get better support solutions, they will conitnue to have angry merchants who wait weeks for solutions and have to spend time digging for their own solutions after Toast cannot help or refuses to help. In a fast moving business like a restaurant, having to wait weeks for support especially on issues that cause revenue loss is devastating and would be a reason to find another POS solution. If you're going with Toast make sure you have managers who are experts at troubleshooting and critical thinking because they will have to figure out problems themselves a lot and will have to be able to articulate in very simple terms to the support team what the issue is for it to be understood.

Pros

Toast software works pretty well, and has a lot of integration partners which is nice for a growing small business who is looking to integrate several different tech options.

Cons

The "Support" or lack there of leaves much to be desired. When I call support often times I am teaching or coaching their support people on what the issue is or how to fix it. They often sound like they are reading solutinos from a flip book and many times the solutions offered are not for the problem I am describing. I have to repeat myself more than 4 or 5 times for them to understand what the...

TR
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Tim R.

Restaurants, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Disappointed is the right way to say it. Promised so much and did not deliver

Reviewed 4 years ago

It started off strong, and then just slowly going down hill. They have you locked in is how I feel, and now they don’t care.. They are worried about other things...

Pros

The hardware is nice. Having a handheld order taker is very nice. Also saving some paper with people signing the handheld device, but there are some issues as well. If there is an issue, it is nice to have a US based support center..

Cons

Well, You can not add an auto charge of 3% if a person is using a credit card unless you manually add it, the kitchen display has glitches, an order with 5 things will send a text alert for each item rather than the entire order when finished. I was also promised that the credit cards would not cost more, they would match or beet what I had in the past, and that is not ringing true to the tune of around...

Vendor response

Hi Tim, Mora from Toast here. Thank you for all this feedback, we appreciate hearing from you as we work to continuously improve our product! We do have many great feature ideas in our queue from customers and are constantly working on implementing them. I would encourage you to follow "Feature Release Updates", available on Toast Central (central.toasttab.com). This is where you can find the most up-to-date product release notes for various Toast products.

RT
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Rochelle T.

Marketing and Advertising, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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My Experience With Toast POS

Reviewed 4 months ago

Very good! In all my years that I worked as a server, Toast POS was by far my favorite POS system.

Pros

I loved how easy the POS system was to operate and all the additional features Toast has compared to other POS systems. Also, the handheld tablets make service 100% more efficient.

Cons

One big complaint I can remember is that when customers would use gift cards, and the gift card wouldn't fully cover the balance, the tip percentage would only reflect the balance that was left on the bill, and not the subtotal before the gift card was applied. This would result in very low tip percentages sometimes because most customers do not understand this.

Vendor response

Hi Rochelle, thank you for sharing this feedback. We'll be sure to pass this along to our team.

VC
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Valentina C.

Food & Beverages, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Beware of their promises

Reviewed 5 years ago

After 6 months, I am not impressed. I am spending so much more money than I was before, and put in so much effort and time into setting everything up, but nothing is ever on point with Toast.

Pros

Nice features and ways to set up the menu for ease of use by employees. User-friendly up to a certain extent.

Cons

Most of the features promised by the sales rep were all available at an extra cost, after paying a lot of money already for the system and the hardware, you have to pay extra for EVERYTHING. Their customer support is very unreliable, sometimes you have someone great who knows exactly what you are talking about, sometimes it seems like the person has never even used the POS before... They put you on hold for 10+ minutes at a time too.

Vendor response

Hi Valentina, Jasmine from Toast here. We greatly appreciate your feedback as we strive to provide best-in-class customer support and offer solutions for all of our customers. We encourage you to reach out to your Restaurant Success Manager so we can help your business thrive on Toast.

Toast POS FAQs

Q. What type of pricing plans does Toast POS offer?

Toast POS has the following pricing plans:
Starting from: $165.00/month
Pricing model: Free, Subscription


Q. Who are the typical users of Toast POS?

Toast POS has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Toast POS support?

Toast POS supports the following languages:
English


Q. Does Toast POS support mobile devices?

Toast POS supports the following devices:
Android


Q. Does Toast POS offer an API?

Yes, Toast POS has an API available for use.


Q. What other apps does Toast POS integrate with?

Toast POS integrates with the following applications:
7shifts, Sling, Proliant, CrunchTime, OpenTable, DAVO, Restaurant365, QuickBooks Online Advanced, Craftable, BevSpot Food and Beverage Management, Harri, Como Sense, Resy OS, Incentivio, Paytronix, SevenRooms, HotSchedules, LevelUp, DoorDash, Solink, xtraCHEF, Raydiant, TapMango, Olo, Sauce, Homebase, Marketman, SynergySuite, GrubHub


Q. What level of support does Toast POS offer?

Toast POS offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep)

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