Toast POS Pricing, Features, Reviews & Alternatives

Toast POS

Cloud-based Point of Sale solution for restaurants

4.23/5 (274 reviews)

Toast POS overview

What is Toast POS?

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Pricing

Starting from
$100/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

B@3a6a5f33
Toast POS screenshot: Toast POS allows customers to split checks & menu itemsToast Tableside Ordering and PaymentToast POS screenshot: Toast POS allows guests to pay bills at their tablesToast POS screenshot: Toast POS enables taking orders on the flyToast POS screenshot: Toast POS enables the generation of real-time reports on key parametersToast POS screenshot: Toast POS offers automatic notifications to servers on order completionOnline Ordering with Toast POSHow Paris Creperie & Cafe Increased Tips by 3x with Toast Restaurant POS

Toast POS user reviews

Value for money
Features
Ease of use
Customer support
  3.9
  4.1
  4.3
  3.9
Jayelynn W.

Incredibly Efficient!

Used daily for 1-2 years
Reviewed 2019-09-05
Review Source: Capterra

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros
Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons
Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Response from Toast


Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Anonymous

I'd give it a 10 but then it would be perfect!

Used daily for 2+ years
Reviewed 2020-08-21
Review Source: Capterra

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pros
I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Cons
As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Response from Toast


Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

Konstantin K.

Restaurant experience

Used daily for 1-2 years
Reviewed 2021-04-25
Review Source: Capterra

That’s a pretty good system and team members always there to help

Pros
Like how it does function with credit card payments and how it does organize menu items with managing it

Cons
The most thing that brings negative emotions is soft update, there is no any notifications about coming update at all

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

kestrel l.

Beware!

Used daily for 6-12 months
Reviewed 2020-01-08
Review Source: Capterra

Pros
I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.

Cons
Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.

Response from Toast


Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Hiro T.

I wish it is cheaper

Used daily for free trial
Reviewed 2021-04-24
Review Source: Software Advice

They keep upgrading the features. It used to be affordable. However, it is not anymore. No flexibility of payment processing may cause us to think twice.

Pros
Plenty integrations and keep adding more. It is not windows based, so it is less troubleshooting. The hardware is cheaper compare to windows platform. Easy to manage and user friendly interface. Work without the cloud.

Cons
Getting more expensive. Subscription based. No payment processor flexibility. You can't but the hardware outside Toast. It may not work for big enterprise with plenty POS.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

Minimize review

Toast POS pricing

Starting from
$100/month
Pricing options
Subscription
View Pricing Plans

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time

Toast POS features

API
Activity Dashboard
Alerts/Notifications
Billing & Invoicing
Data Import/Export
Discount Management
Employee Management
Gift Card Management
Inventory Management
Inventory Tracking
Loyalty Program
Mobile Access
Multi-Location
Order Management
Point of Sale (POS)
Reporting/Analytics
Sales Reports
Third Party Integrations

Customer Database (155 other apps)
Reporting & Statistics (224 other apps)

Videos and tutorials

Additional information for Toast POS

Key features of Toast POS

  • Automatic notifications sent to servers' tablets
  • Customer data combing
  • Customizable menus and workflows
  • Credit card payments
  • Track active & seasonal staff and who clocked in
  • Inventory tracking
  • Split checks
  • Online order entry through Toast POS
  • POS Solution
  • Integration with QuickBooks
  • Monitor restaurants anywhere & anytime
  • Restaurant reports update in real-time
  • Restaurant sales reports
  • Integration with QuickBooks, Peachworks, etc.
  • Restaurant sales report dashboard
  • Discounts for items
  • Export payroll in one click
  • Loyalty programs
  • API
  • Create employee permissions by role
View All Features

Benefits

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.