App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Xola vs FareHarbor Comparison

Add to Compare

Compare similar apps

Peek PRO Tour Operator Software logo

Peek PRO Tour Operator Software

4.8

Lemax logo

Lemax

4.3

Checkfront logo

Checkfront

4.5

Rezdy logo

Rezdy

4.6

Tourplan logo

Tourplan

5.0

Regpack logo

Regpack

4.4

Good recommendations?

Overview

Xola is a booking, marketing, and distribution platform that powers tour operators, activity providers, and other businesses...

Category Leaders

FareHarbor provides industry-leading online ticketing and booking solutions for tours, activities, attractions, and events....

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

Free

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

558

5

4

3

2

1

431

103

20

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.8

1K

5

4

3

2

1

885

122

16

4

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Xola has the BEST feature set, an amazing look and feel that your customers will love and they have a solid support team - the friendliest and most helpful ever.
The best part about Xola is that they do the heavy lifting for you. They get the booking software up on the site for you and it works great.
We have been using this software for 4 years and love it. We are continually contacted by other systems, but this is by far our favorite.

Pros

Probably the best thing about Fareharbor is the absolutely fantastic support. When you need to do or change something, all you need to do is ask and the support team will have it done very quickly.
They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.
So far I really appreciate the help offered by those assigned to help set up our company w/a new reservation system that we hope will be much more user friendly for both us and our customers.

Cons

Unable to book with different email if same name (problem when working with concierge bookings). Cannot assign guides if turn around time is tight from one event to the next.
One other thing that is slightly annoying is I have to refresh the page or close then open the app to get it to refresh to see if there are any other bookings.
My issue is they are making you pay for all of the functionality instead of just paying for what you use.

Cons

Also the fact there were so many small mistakes when buiding it, (we've had to ask to fix the same mistake more than one time because one thing got solved but created another problem).
The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up.
I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features53
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Management
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Central Reservation System
  • Channel Management
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Inventory Management
  • Invoice Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Ticketing
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Seating Map
  • Social Media Integration
  • Support Ticket Management
  • Third Party Booking
  • Third Party Integrations
  • Ticket Reservations
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management
  • Total features70
  • API
  • Access Controls/Permissions
  • Activities Booking
  • Activity Management
  • Alerts/Notifications
  • Automated Scheduling
  • Barcode / Ticket Scanning
  • Booking Management
  • Booking Notes
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Central Reservation System
  • Channel Management
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Data Management
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • GDS/OTA Integration
  • Group Reservations
  • Group Scheduling
  • Inventory Management
  • Invoice Management
  • Mobile Access
  • Mobile Ticketing
  • Multi-Currency
  • Multi-Day Booking
  • Multi-Language
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Ticketing
  • Package Creation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Quotes/Estimates
  • Rate Management
  • Real Time Analytics
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Reserved Seating
  • Resource Management
  • Room Booking
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Seating Map
  • Social Media Integration
  • Support Ticket Management
  • Third Party Booking
  • Third Party Integrations
  • Ticket Reservations
  • User Management
  • Vendor Management
  • Waiver Management
  • Website Integration
  • Website Management

Integrations

  • Total integrations18
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk
  • Total integrations14
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xola logo

Xola

I like Xola and I often recommend it. It is very user friendly

Reviewed 5 years ago
Pros

When training new hires, it sure makes that easy, since it is so intuitive. It's a 1000x better than our old system of pen and paper and it seems to me to be better than Fareharbor.

Cons

I least like the iOS app. I like that there is an app, but it seems to be missing a lot of the features available through the website on my browser. I don't expect every single feature to be available and maybe there is more than I'm aware of, but I definitely think the app could use some work.

Vendor response

Hi Timothy, Happy to see you love using the software! Thank you so much for the feedback. The Xola App is something we are working hard to improve. - Kris Lawson

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xola logo

Xola

Support that's always there

Reviewed 3 years ago

I would have to saw that I have been with xola since 2016 and watched them grow. I left once to fareharbor but quickly came back. The main reason for coming back was the follow up email to the booking. Fareharbor did have a couple edges on xola as far as blocking out tour and making them available. The biggest thing I could see xola doing to benefit it's customers and gather more customers quickly...

Pros

First thing I like is the willingness to listen to the customers for new changes and ideas. That makes both of us better. The support is always there to help.

Cons

Unable to quickly block of certain tours at specific times.

Vendor response

Hi Charles, Thank you so much for taking the time to review Xola. We do have an in-house beta waiver solution and I'll be sure to have a team member reach out to get your feedback and input there! Cheers, Sophie

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Xola logo

Xola

Generally good - but not the very best

Reviewed 4 years ago

-- Online Ticket Booking Platform -- Online Scheduling System

Pros

-- 24 hour customer support available by chat -- Clients stay on my website while booking tickets for my escape rooms using Xola -- Automated reminder e-mails -- Ability to customize questionnaire and booking requirements -- A salesperson quoted me a price and stuck to it -- Report Features -- Great Credit Card processing rate (through Stripe) -- Ability to integrate with Google Cal so staff can see when they are scheduled to work -- Instigation with Smartwaiver (limited, would like more)

Cons

LIMITED CLOSING OPT: You can set sessions to have cut off times. This is important but when I used FareHarbor it allowed me to keep sessions open if the session was partially sold. I would like this feature on Xola. Currently there has to be a hard cut off time -- or I have to keep the session open until it's start time. LIMITED INTEGRATIONS//NO CRM CAPABILITIES: The system doesn't integrate...

Vendor response

Hi Maren- Thank you for taking the time to leave this review. Your feedback, both pros and cons, is very helpful as we are always looking to improve. Good news! We recently released Enhanced Cutoff Logic. I'll shoot you a followup email to make sure you have that info and are good to go there. Also we have a Zapier integration in beta that could help you connect to more apps. I'll include that info in the email as well. I'm sorry to hear you had a bad experience with one of our updates and encountered issues. I will be sure to discuss this with our Director of Customer Success to ensure we are doing what we can to mitigate similar issues in the future. Thank you, Sophie

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

Fareharbor is so much better than Xola!!

Reviewed 7 years ago

Just switched to fareharbor because we were unhappy with the limitations of our other booking software Xola and the lack of customer service. So happy we made the change to fareharbor, the whole crew has been amazing and the software works like a dream for our business!!!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Nicole, Welcome to FareHarbor! We're so happy to hear that you are glad you switched, and really appreciate you taking the time to review us. In case you didn't know, our support team is here 24/7! You can call us at 808-495-0244, or shoot an email to support@fareharbor.com. Thanks! Lauren

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

We love fareharbor!!

Reviewed 6 years ago

I can't say enough great things about fareharbor and all of the fantastic people that are there to support our business and answer all of our questions!! It has made managing our company a thousand times easier and I am so glad we switched from Xola. Fareharbor has developed by far a superior booking system and is always coming up with new ways to improve things and add more features!!

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Woohoo! Thanks for the awesome review, we really appreciate your feedback. We're so happy to hear that you're enjoying the software and our speed in producing new, exciting features. Never hesitate to reach out with any questions about features new or old. Thanks again! - Becca

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

Robust Functionality & Extremely Versatile

Reviewed 7 years ago

FareHarbor has worked very well for our small Adventure Park. An affordable option, the quality and ease of use of the software has far exceeded our expectations. We have used 3 reservation systems including Xola and for the price, FareHarbor blows away the competition. The only drawback is due to growth, dealing with particular questions with an account manager is difficult at times. That said, they...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Travis, Thanks for the feedback. We're so excited you finally found a system that works for you. And especially excited that it was us! Anytime you have a question about the system, we want to hear it. Feel free to give us a call at 808-495-0244 or shoot us an email at support@fareharbor.com. Thanks, Becca

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

FareHarbor logo

FareHarbor

I've seen them all, this is the best by far ...

Reviewed 7 years ago

I'm the owner of Get Up and Ride, NYC's premier bicycle tour company. I've seen many booking systems ... PeekPro, 27bards, Getinsellout, Zozi, Rezdy, Xola just to name a few. None of them compare to FareHarbor, here's why: Cost - lowest cc authorizing fee, no monthly fee to me, manageable cost to customer at 6%, ease of use - intuitive and clean, high conversion rate for bookings white-labeled...

Pros

No pros were added to this review

Cons

No cons were added to this review

Vendor response

Hi Felipe! Thank you so much for this amazing review. We've really enjoyed working with Get Up and Ride, so we're ecstatic to hear that you are loving the software! It especially means a lot that you've reviewed so many other software companies and have found FareHarbor to be your favorite- you definitely inspire us to keep growing and improving! Thanks again! Lauren