FareHarbor Pricing, Features, Reviews & Alternatives

FareHarbor

Online Ticketing and Booking Software

4.81/5 (998 reviews)

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FareHarbor overview

What is FareHarbor?

FareHarbor provides industry-leading online ticketing and booking solutions designed specifically for tours, activities, attractions, and events. Through one intuitive Dashboard, FareHarbor eases operations for more than 13,000 businesses worldwide. Options like custom seat maps, online seat selection, and automatic assignments can all be tailored to your unique needs while capacity limits and contactless ticket scanning help you maintain the latest safety protocols. Do all of this and more with the industry-low credit card rate of 1.9% + 30 cents per transaction and our best-in-class, 24/7 customer support team.
fareharbor.com

Pricing

Pricing options
Free
Free trial
One time license
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Germany, Mexico, United Kingdom

Supported languages

English, German, French, Italian, Dutch and 8 other languages, Finnish, Swedish, Irish, Portuguese, Norwegian (Bokmal), Czech, Spanish, Danish
FareHarbor screenshot: features-mobileFareHarbor - Overview and DemoFareHarbor screenshot: features-reportsFareHarbor screenshot: home-hero-backFareHarbor screenshot: Screenshot 2014-09-11 12.17.00

FareHarbor user reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.6
  4.9
Emma P.

Excellent service and product

Used daily for 1-2 years
Reviewed 2019-10-02
Review Source: Capterra

Overall, I really like Fareharbor - I like the way it looks when people book.

Pros
The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Cons
I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Response from FareHarbor Holdings


Hello Emma -

Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function.

Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Sarah C.

Fantastic software that seamlessly integrates with your site

Used daily for less than 6 months
Reviewed 2021-05-08
Review Source: Capterra

Our non-profit arts organization / national historic landmark started shopping for a new ticket vendor amidst the pandemic when our formerly tried and true ticketing vendor (BrownPaperTickets) became negligent and withheld earned income from ticket sales for our events that took place in 2020. A sales rep from FareHarbor had been regularly reaching out to check in with us and see if we wanted to learn more about their product, and while shopping for a new service I spent countless hours doing research and speaking with representatives from several ticketing vendors (EventBrite, SimpleTix, etc.) and decided to give FareHarbor a shot as well. The sales representative was fantastic and thorough, answered all of my questions (and subsequent questions), provided support, and was highly transparent about everything - fees, onboarding, etc. We made the decision to try FareHarbor primarily because of how customizable their services are, the autonomy we get as a customer, the support provided by their team, how seamlessly it integrates with our website, and the fact that the branding is on point. Most other services have their own logo front and center with your business's logo and information secondary, and with FareHarbor all communication and interfacing makes our branding, logo and information top priority with subtle branding of their own. We are over the moon with their software and service!

Pros
The customer service team has been exceptional in providing complete information and support throughout the vetting process and then getting us set up, customizing our dashboard, training our staff, and continues to be highly responsive and supportive. It also integrates seamlessly with our website and is exceptionally user-friendly, not to mention how beautiful it looks!

Cons
So far we have not yet encountered anything we don't like about FareHarbor and their services. I'm thankful that the sales team was as persistent as they were with our organization in trying to share their product with us, or we may not have known it was an option for us. Thank goodness she kept calling, how many people can say that?

Response from FareHarbor Holdings


Hi Sarah -

Thank you for sharing your review of FareHarbor, we appreciate you taking the time to share this detailed feedback and comments!

We are thrilled to hear you had a great experience working with our teams to get you onboarded and set up and we are excited to have you as part of the FareHarbor Family.

We look forward to growing this partnership with you!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sandra B.

Over-promised and Under-performed compared to Other Top Booking Software

Used daily for 1-2 years
Reviewed 2018-11-15
Review Source: Capterra

Fareharbor called us almost every week for 18 months trying to get us to switch to our software. The sales rep. kept insisting that if we switched we would see a big increase in our sales revenue. So, we were eager to see that happen in the first month of our 5 month high season. However, the first month, there was no increase, it was almost exactly the same. Then the next two months, which are the highest revenue months of the year for our company actually saw a sharp decrease in sales. One month was $10K less than the previous year, and the other month was over $20k less than the previous year. There was nothing about Fareharbor that actually made guests want to book more. Their product is just complicated and not better. The reason they have more reviews and customers than the other companies is due to their relentless, downright irritating sales tactics. They wear you down with calls until you just agree. I would like to add that in the months I have described above, our company also spent 2 times more on marketing than in the previous year. I mention this because when I told Fareharbor they had not lived up to their guarantee of more sales, their response was to tell me they could not tell me how to do marketing, and they suggested it was to our lack of competence in that realm. But as mentioned, we spent twice as much and worked equally hard. When we have a chance, we will change software systems. We would not recommend Fareharbor to other companies.

Pros
The user experience for the guests who are booking seems good.

Cons
Everything is complicated. From set-up to all the confounded reporting options, it is just all too much. Not user-friendly from the point of view of the tour operators dashboard. It is nearly impossible to set-up or edit your own tours. The gift-card option is ugly and not a good sell for our company. We sold way more gift cards with our other software.

Response from FareHarbor Holdings


Hi Sandra - Thank you for your honest feedback. Open and honest communication with our clients is very important to us and we deeply regret the experience that you had. Although you did not find FareHarbor to be the solution you were looking for, we would hate for you to leave with a bitter taste. If you have additional feedback you'd like to share please feel free to reach us at (855) 495-5551.
Otherwise, we wish you and the BK Adventure team continued success and hope for another opportunity to earn back your business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Anonymous

Easy To Use Booking System With Great Customer Support

Used daily for 2+ years
Reviewed 2021-04-20
Review Source: Capterra

Because it costs the company nothing and their customer service is top-notch I have nothing but great experiences with FareHarbor and the customers do not seem to mind the added fee for online booking as the booking numbers have gone up since implementing FareHarbor!

Pros
The team at FareHarbor made the transition to their product super easy. They listened to our requirements and configured the product to accommodate everything required. Both the frontend and backend of the product is easy to navigate and use for both customers and administrators. It integrated with the website with no problems.

Cons
Their fee is pretty steep in my opinion. It's charged to the customer booking, but I don't like the amount of the fee no matter who it is passed on to!

Response from FareHarbor Holdings


Hello -

Thank you for taking the time to share your review with us! We are thrilled to hear you had a great experience working with our Customer Support teams and you've found our Dashboard easy to use. We aim to make your life easier!

We understand your feedback regarding the fee, however our experience shows that this fee does not affect your conversions!

Once again, thank you for sharing this review with us. If you have any additional questions, please do not hesitate to reach out!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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P.T. M.

Stellar Service!

Used daily for 6-12 months
Reviewed 2021-02-10
Review Source: Capterra

My overall experience with FareHarbor has been wonderful. The staff has been proactive in anticipating my needs. They were welcoming, helpful, and cooperative.

Pros
I have used many ticketing services over the years. All of them have had their benefits, but there was always a few things I wanted to change. FareHarbor is the best of all worlds. The interface is very manageable for first time users. The customer service, and support staff have been exceptional. I have easy access to my dashboard at all times, be it on my desktop or my mobile device. Implementing FareHarbor was one of the best choices I have made for my business. I highly recommend this service.

Cons
I don't have any cons to report. So far my experience has been very positive.

Response from FareHarbor Holdings


P.T - Wow, thank you for taking the time to share this review! We are absolutely thrilled to hear how wonderful your experience has been with FareHarbor and will continue to build off that!

We are committed to your business growth and are actively creating more content and materials to help you and all our clients navigate through this COVID landscape. Be sure to check out FareHarbor Compass for any Marketing tips along with our Help Center for any questions on the Dashboard.

As always, our 24/7 Customer Support team is standing by and ready to take your call or email!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FareHarbor pricing

Pricing options
Free
Free trial
One time license
View Pricing Plans

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

FareHarbor features

API
Alerts/Notifications
CRM
Calendar Management
Customer Database
Data Import/Export
Mobile Access
Reporting/Analytics
Social Media Integration
Third Party Integrations

Access Controls/Permissions (308 other apps)
Activity Dashboard (410 other apps)
Contact Management (375 other apps)
Customizable Branding (369 other apps)
Customizable Templates (326 other apps)
Email Management (329 other apps)
Email Marketing (480 other apps)
Reporting & Statistics (436 other apps)
Search/Filter (318 other apps)
Surveys & Feedback (307 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for FareHarbor

Benefits

FareHarbor enables thousands of tour, activity, attraction and event businesses across the globe to strategically increase their online bookings and revenue while providing streamlined user experiences that convert website visitors into paying customers. Our highly-customizable, cloud-based booking solutions are designed to be easy for you and your customers. We are committed to your growth and will work side-by-side with you to grow your business with our industry-leading software, 24/7 customer support, and suite of exclusive marketing tools and services.