FareHarbor Pricing, Features, Reviews & Comparison of Alternatives

FareHarbor Reviews

FareHarbor

Mobile-Friendly Reservation Software

4.85/5 (601 reviews)
5,427     7,945

FareHarbor is an enterprise-level reservation system designed for the tour & activity industry. Built to bring ease and efficiency to every aspect of your business, you’ll find all the tools you need to manage your day-to-day on one central dashboard. Use it to keep track of phone, in-store and affiliate bookings in real-time availability, build unlimited custom reports and seamlessly communicate with customers.

Grow your business by accepting bookings from anywhere, at anytime with mobile checkouts on the FareHarbor app. Use any device to collect customer information, sign digital waivers, or securely accept payment at the industry-low credit card rate of 1.9% + 30 cents per transaction. Do it all with unlimited, 24/7 support from our friendly customer success team.
fareharbor.com

FareHarbor Reviews (601)

Most positive review

 FAREHABOR IS HEAD AND SHOULDERS ABOVE THE COMPETITION  
Vendor responded

We vetted about six of the top online tour booking companies for our walking tour business in Manhattan and FareHarbor stood out far and above the rest. We immediately signed on after the conference call and looked no further. We were so impressed with FareHarbor’s customer management system ...

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Reviewed 15th of November, 2015 by Kathleen Kavanagh

Most critical review

 A safe harbor & A breath of relief 
Vendor responded

The backend isn't exactly intuitive when it comes to doing everything that you need, but its in there somewhere. You have to hunt around a bit to find what you're looking for. fare Harbor is a welcome relief from the crazy constant updating & tone deafness of the last provider we had. They still ...

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Reviewed 29th of October, 2015 by Shannon Bruzelius

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FareHarbor Pricing

Pricing model: Freemium

Free Trial: Available (No Credit Card required)

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

Key Features of FareHarbor

  • Live Updates To Availability
  • Conversion Focused Checkout Flow
  • Unlimited Users and Products
  • Free Conversion Rate Consultation
  • Mobile Optimized Checkout
  • Import Reservations From Current System
  • Facebook Booking Integration
  • Record Affiliate Booking Vouchers
  • Wordpress Plugin
  • 24/7 Client Support
  • Employee/Guide Notifications
  • SEO, Web Optimization & Marketing Services
  • Automated Affiliate Invoices
  • Accept All Credit Cards Online
  • Maintain and Manage Employees
  • Keep Your Same URL
  • Advance Schedule Private and Public Events
  • Advanced Resource Tracking And Allocation
  • Digital Waivers Signed in Minutes
  • Checkout Flow Built For Conversions

FareHarbor Screenshots (4)

FareHarbor screenshot: features-mobileFareHarbor screenshot: features-reportsFareHarbor screenshot: home-hero-backFareHarbor screenshot: Screenshot 2014-09-11 12.17.00

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to FareHarbor

Benefits

FareHarbor thinks of clients as partners. We'll work side-by-side to grow your business with our 24/7 support and suite of marketing services. Easily customizable, our booking software is designed to simply manage any type of activity business. From private events to scheduled tours, all types of reservations can be managed with just a few clicks.

Who is FareHarbor For?

Videos

Tracy O'Donnell

Awesome Customer Service

15/03/2017

Our rep helped me this year when I did my taxes and the numbers didn't add up.....I can say that he is the BEST customer service rep I have ever asked for help. He went through every deposit with me (well over 300), and helped me find my mistake. He did not hand me over to anyone else when it became time consuming or complicated. He was right there with me and did not quit until we found the problem (I made the mistakes). He also continues to check on us periodically just to check in and make sure we are doing well.....A+ for caring, customer service....worth every penny!

Pros

Ease of use on mobile devices. LOVE the new "check-in" on mobile app!

Cons

Nothing....I LOVE IT

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FareHarbor

Best mobile app for tour companies!

Source: Capterra
Helpful?   Yes   No
Read more
Blake Nabours

FareHarbor is hands down one of the best business decisions I made

10/03/2017

FareHarbor is an excellent service. The product is very easy to use and intuitive. Better than the product is the customer support. As a business owner I don't have the time or energy to learn an entire online platform. Their team built my product and trained me on how to make simple changes I want to make. Any challenges I haven't been able to do on my own their customer support staff has happily shown me how to achieve the outcome I wanted or just took care of it for me. They are quick to respond to inquiries and answer the phone when I call. There are other online platforms I can not say the same thing about. I absolutely love the experience I have had with FareHarbor.

Pros

The software is very intuitive and easy to use. Anything I want to do is usually right there and I don't waste a lot of time searching for the menu that has the option I want to change or add.

Cons

Honestly I haven't found anything I can complain about with the software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FareHarbor

Not at this time. I will let you know if anything comes up.

Source: Capterra
Helpful?   Yes   No
Read more
Kim Taylor

Fabulous Fareharbor

04/03/2017

I am thrilled with the capabilities, intuitiveness and support that the Fareharbor system provides. Fareharbor knows how to run a business and keep the customer experience maximized. Excellent!

Pros

Intuitiveness, functionality, complex capabilities, and continued growth on how to improve the software

Cons

I need a one hour webinar on how to maximize the functionality. There is so much power in this system that I know I am not maximizing it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FareHarbor

Keep doing what you are doing.....you are customer/client focused and it shows!

Source: Capterra
Helpful?   Yes   No
Read more
Duryea Gette

Victorian Princess

02/03/2017

Tony at fareharbor really helped us out!!!!! The whole team at fareharbor work together and are extremely client friendly. I couldn't be happier. Thank you Fareharbor you for upgrading my business to the digital age.

Pros

Support team is amazing

Cons

Making private bookings

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Sandy Masinter

Very responsive customer service and great software

02/03/2017

My tour company's primary ticket selling is online. We switched over to FareHarbor in Oct 2016 and have been very happy with their software and the customer service. The system is easy to use with tons of functionality, and the FH staff provides thorough training and support.

Pros

Ease of use, versatility, reporting capabilities

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Mimi  Omiecinsi

FareHarbor is a GAMECHANGER!

01/03/2017

FareHarbor delivers on every level - from web design, superiro booking functionality to customer service! The team is knowledgeable, responsive, creative and engaged with my goals for my business.

Pros

The software is extremely intuitive and built for tour operators. I can't believe I spent so many years cobbling together communication to my team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
monica lovato

Perfect For Our Paintball Field

24/02/2017

I love this program. It helps us keep all our reservations together. I find that its very affordable and they helped me set it up easily. We have used for about 3 years now. www.disruptivepaintball.com to check it out.

Pros

the ease of use, costs

Cons

I dont know of any

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FareHarbor

Perfect for businesses that take reservations

Source: Capterra
Helpful?   Yes   No
Read more
Regina Kenner

Flavors of Fredericksburg, A Food Tour, Garnished with History. Website design, Support and Start up

17/02/2017

While implementing the processes of my business plan, I reached a point when I had to choose a ticketing company for my food tour. FareHarbor was the clear choice. I researched every aspect of the food tour industry and choosing the right ticketing company is a priority. FareHarbor stood head and shoulders above the rest. At the very first call, my questions were answered in a way that showed me they care about my business. What may have seemed obvious to others, FareHarbor never took for granted in explaining the online ticketing business model. The real test of FareHarbor's integrity came when I admitted I was struggling with my website design. This is when Tyler Sindel, my account executive at FareHarbor, came to the rescue. He listened to me describe my vision for the website and produced a product that surpassed all of my expectations. Tyler has been a constant support for my start up. He is never more than email for phone call away. He is professional and displays exemplary patience and understanding with my learning curve. My business start up would not be where it is today without Tyler's help. I am truly indebted to him. We launch our tours next month and are proud to partner with FareHarbor.

Pros

easy of use, company support

Cons

I still need to learn how to make edits. Not the software's issue, just mine

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FareHarbor

no

Source: Capterra
Helpful?   Yes   No
Read more
Melissa Leach

Great Customer Support

16/02/2017

Fareharbor is excellent in customer service, which is difficult to find with other booking apps I've used.

Pros

Customer Service

Cons

Not as easy to use as some others

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Cloney

Hot air balloon tour company and FareHarbor

14/02/2017

We started our hot air balloon ride company in May of 2014. We tried 2 other booking companies before choosing FareHarbor. First, they assigned us a transition person who set up our account and services. Made sure the prepayments from our other software was accounted and credited to the correct ride/passengers. Secondly they helped in integrating FareHarbor booking into our website. Third, I have called support a few times and have always received timely solutions and answers. FareHarbor continues to update their software and add additional features. Recently we added affiliate (3rd party) services and gift certificates. 4 stars for ease of use. (needs improvement) Finding the area to change, update or add is not always intuitive BUT 5 Stars customer support has always been there to help!

Pros

quality product that the vendor continues to be responsive to update and support

Cons

Not intuitive. steep learning curve. Although support is there to help

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering FareHarbor

I like the Integrated credit card services but I would like to see refunds from cancellations be credited quicker to our customers

Source: Capterra
Helpful?   Yes   No
Read more

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