FareHarbor Pricing, Features, Reviews & Comparison of Alternatives

FareHarbor Reviews

FareHarbor

Mobile-Friendly Reservation Software

4.84/5 (681 reviews)
7,929

FareHarbor is an enterprise-level reservation system designed for the tour & activity industry. Built to bring ease and efficiency to every aspect of your business, you’ll find all the tools you need to manage your day-to-day on one central dashboard. Use it to keep track of phone, in-store and affiliate bookings in real-time availability, build unlimited custom reports and seamlessly communicate with customers.

Grow your business by accepting bookings from anywhere, at anytime with mobile checkouts on the FareHarbor app. Use any device to collect customer information, sign digital waivers, or securely accept payment at the industry-low credit card rate of 1.9% + 30 cents per transaction. Do it all with unlimited, 24/7 support from our friendly customer success team.
fareharbor.com

FareHarbor Overview

Pricing

Pricing model: Freemium
Free Trial: Available (No Credit Card required)
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Devices

Web
Android
iOS

Business size

S
Small
M
Medium
L
Large
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FareHarbor screenshot: features-mobileFareHarbor screenshot: features-reportsFareHarbor screenshot: home-hero-backFareHarbor screenshot: Screenshot 2014-09-11 12.17.00

FareHarbor Reviews (681)

Latest reviews

 Excellent! A smooth transition from our old booking system.

More online bookings, more efficient and less mistakes with bookings and costs.

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Reviewed 5 days ago by Melina Sorensen

 

 Easy to use for both desktop and mobile

Organization

Read the full review
Reviewed 18th of July by Jeff Yates

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FareHarbor Pricing

Pricing model: Freemium

Free Trial: Available (No Credit Card required)

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

Key Features of FareHarbor

  • Live Updates To Availability
  • Conversion Focused Checkout Flow
  • Unlimited Users and Products
  • Free Conversion Rate Consultation
  • Mobile Optimized Checkout
  • Import Reservations From Current System
  • Facebook Booking Integration
  • Record Affiliate Booking Vouchers
  • Wordpress Plugin
  • 24/7 Client Support
  • Employee/Guide Notifications
  • SEO, Web Optimization & Marketing Services
  • Automated Affiliate Invoices
  • Accept All Credit Cards Online
  • Maintain and Manage Employees
  • Keep Your Same URL
  • Advance Schedule Private and Public Events
  • Advanced Resource Tracking And Allocation
  • Digital Waivers Signed in Minutes
  • Checkout Flow Built For Conversions

FareHarbor Screenshots (4)

FareHarbor screenshot: features-mobileFareHarbor screenshot: features-reportsFareHarbor screenshot: home-hero-backFareHarbor screenshot: Screenshot 2014-09-11 12.17.00

Specifications

Intended Users
Large Enterprises, Mid Size Business, Small Business
Devices Supported
iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone, Mobile Web App
Supported Countries
United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

Alternatives to FareHarbor

Benefits

FareHarbor thinks of clients as partners. We'll work side-by-side to grow your business with our 24/7 support and suite of marketing services. Easily customizable, our booking software is designed to simply manage any type of activity business. From private events to scheduled tours, all types of reservations can be managed with just a few clicks.

Who is FareHarbor For?

Videos

Melina  Sorensen

Excellent! A smooth transition from our old booking system.

21/07/2017

More online bookings, more efficient and less mistakes with bookings and costs.

Pros

- Customizable, and easy to make changes - Can be used from any computer - Easy and straight forward to learn and use - Excellent customer service Justin, our representative is so helpful and understanding, and was able to help us within minutes.

Cons

I wish we had used this software sooner! We don't have anything negative to say, as any issue is fixed smoothly and quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Yates

Easy to use for both desktop and mobile

18/07/2017

Organization

Pros

Web-based and very intuitive. Best of all the reporting features give just about every report you can think of

Cons

The least i like would be bringing all the reporting together for your personal needs. You can work with them to figure that out however

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Tarson

Superb

03/07/2017

Pros

The system is easy to use and the staff is super helpful, fast and professional when interacting with them when i have the need

Cons

Some useability issues but overall i really like the system and have stopped listening to pitches to switch

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
James Houseman

Very reliable and customer service is amazing.

15/06/2017

Increased Sales.

Pros

Integrates nicely with my website. I can see who has booked and how many spots I have available on my desktop and mobile device.

Cons

you have to use separate platforms if you have multiple sites. All information won't go into one dashboard/platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Petra Morum

Great product, easy to use. Can still use more growing and more features.

12/06/2017

Pros

It is great for our business as the 3rd party to have an access to correct inventory. Easy to make reservations and quick service for our guests. Fantastic customer service - our rep has been amazing to deal with! Quick answer, great communication, always trying to help!

Cons

Would like to see better integration of the reports being able to turn them into invoices. It is not easy to keep track of who paid us for the bookings we made but not collected payments, unless we are using excel, making invoices and adding payments manually. Also, I won't give me a detail reports on how some of the deposits were paid with us (cash, credit card, room charge). We collect some deposits and some trips we only make reservations for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Patrick Murphy

These guys are awesome and their product works well!

07/06/2017

Pros

The support is great - they are able to create workarounds when needed, and are super responsive. The software is very flexible.

Cons

There aren't any workable methods for instructors to manage their availability which then would generate availability on the booking platform. Also, no summer camp style option. Please expand guys!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
James Ward

Customer Service is usually spot on and fast.

07/06/2017

Pros

Easy to make bookings and access any information about booking at any given time. Also, that we can make calls to the guests directly through the app.

Cons

Not so easy to set up or make changes on items. Any time we would like to set up a new item it seems so hard to add price or make changes later on availability. Maybe we just haven't learned how to properly use it yet. Not sure. It could be a user problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Alana Markowitz

Great customer service, changed the way I do business

07/06/2017

Pros

I have used other booking software but my business gets charged with the tranaction fee, when guests book online with fareharbor the booking fee is passed on to the customer.

Cons

The software is very involved, and so it is sometimes difficult to train new employee on the system, however once learned it is a great system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Lam

Your support department is amazing.

22/05/2017

More sales, better customer service, and faster turnaround for customers.

Pros

Every time I call your support department, they are courteous, helpful and go out of their way to find a solution. It's nothing short of amazing in this day and age to have a department trained so well. Whoever is training and hiring for this department deserves a raise. Amazing job.

Cons

Software can be a little more intuitive, but usually I send an email to my rep or support and it's done within 24 hrs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Elsie Simpliciano

Supported. Easy to learn. Able to navigate for everyday tasks.

20/05/2017

Pros

The ease of navigating through a few clicks. Clarity of dashboard. Instructional how- tos and videos.

Cons

Some things are not apparent, however, the support from customer service provides solutions and "how to" which makes the software easier to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more

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