FareHarbor Pricing, Features, Reviews & Comparison of Alternatives

FareHarbor

Mobile-Friendly Reservation Software

4.82/5 (929 reviews)

FareHarbor overview

FareHarbor is an enterprise-level reservation system designed for the tour & activity industry. Built to bring ease and efficiency to every aspect of your business, you’ll find all the tools you need to manage your day-to-day on one central dashboard. Use it to keep track of phone, in-store and affiliate bookings in real-time availability, build unlimited custom reports and seamlessly communicate with customers.

Grow your business by accepting bookings from anywhere, at anytime with mobile checkouts on the FareHarbor app. Use any device to collect customer information, sign digital waivers, or securely accept payment at the industry-low credit card rate of 1.9% + 30 cents per transaction. Do it all with unlimited, 24/7 support from our friendly customer success team.

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany and 3 other markets, Latin America, Mexico, United Kingdom

Supported languages

English, Czech, Danish, Dutch, Finnish and 8 other languages, French, German, Irish, Italian, Norwegian, Portuguese, Spanish, Swedish
FareHarbor screenshot: features-mobileFareHarbor - Overview and DemoFareHarbor screenshot: features-reportsFareHarbor screenshot: home-hero-backFareHarbor screenshot: Screenshot 2014-09-11 12.17.00

FareHarbor reviews

Value for money
Features
Ease of use
Customer support
  4.8
  4.6
  4.7
  4.9
André Henke Marques

Very feature-rich & easy to use!

Used daily for 1-2 years
Reviewed 2019-10-03
Review Source: Capterra

Pros
- You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used; - Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease; - Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see; - Reports are highly customisable; - Fantastic support.

Cons
- Needs work on the invoicing module, currently too basic - API features should be expanded to allow more custom development - Overall design could be a bit more flat/modern, not at all bad though

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Guillaume Jacquet-Lagrèze

A powerful channel manager

Used daily for 6-12 months
Reviewed 2019-10-03
Review Source: Capterra

SeaZen has growed X3 every year since its first business year 2017 and may reach the break-even point in phase with our forecast. FH is a key partner for this success. Our objective for the future is still to grow. We are currently working into developing a brand licence. We wish to open more solar powered boat club. I hope this will be the opportunity to reinforce our partnership with FH.

Pros
I had a previous IT experience before creating my start-up. I found in FH a high level of quality of the support and of the functionalities available.

Cons
The 5% commission is great to start a partnership when you are start-upper. It might become an issue when the business volume will reach a certain threshold. I was already using Stripe before working with FH. I was sure to have the best price in direct with them. Now all the business volume comes though FH and we are based upon an average commission rate. I can't check if this rate might have evolved in my interest if I was going to stay in direct with Stripe.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Camilo Gomez

Fantastic booking system and team

Used daily for 2+ years
Reviewed 2019-10-02
Review Source: Capterra

The effectiveness of my systems and processes have been improved by 100%. The website design and 24/7 support have been more than expected. The SEO and marketing advice it's been fantastic. Thanks to Fareharbor my company improves every day. It's been a great experience in many aspects of my business. Many thanks to all the Fareharbor team.

Pros
This software has helped me in so many ways to grow my business in the tourism industry. The dashboard is very intuitive and user-friendly. Their support couldn't be more amazing, these guys are available 24/7 and super kind. They will always do their best to solve your problems or help you with absolutely anything you ask for. You can contact them over email or phone. It is very unlikely to find the perfect company but Fareharbor deserves this title. Today my company is far more efficient and profitable than a couple of years ago when I was not using them. They have helped me with web design, SEO advice, marketing advice and everything related to the daily operations of my tours. It is a 5 stars company and software. Highly recommended.

Cons
Nothing, it's pretty much amazing, I can't complain.

Response from FareHarbor Holdings


Hi Camilo -

Thank you for taking the time to share your review of FareHarbor. We are thrilled to hear the impact that our teams and software have made on growing your business. We will be sure to pass along your high praises internally.

We look forward to many more years of success! Thank you

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shannon Scott

FareHarbor Has Finger On Pulse of My Business & Like Having One's Own Private Team!

Used daily for 2+ years
Reviewed 2019-05-30
Review Source: Capterra

I grew up with eTix, moved along with ZERVE (whom I adored) and then came into FareHarbor once ZERVE bit the dust. FareHarbor had some kinks at first but then took the torch and ran with it like a leader well in touch with things. I like that FareHarbor gets that although there's a template or universal aspect to tour businesses, that there are also some like my own that are constantly changing, evolving and pushing the envelope and do more than stay conventional. It means the world that their team is open to my evolution and are willing to work to create new dimensions to their own system to help me fulfill my vision! That's massive and money in the bank!

Pros
Sounds cliche, but it's very organic and "thinks" like someone in the tour industry. It's almost scary! It's like the software knows what I'm thinking at times, stays ahead of me but then other times, it's like I'm teaching it new things. Very collaborative feeling.

Cons
I doubt if anything is dummy proof but this is as close as it can get. I do hope that in the future, they will find a way for me to add some alternative things to the checkout for the customer. I have a product that is related to the traveler experience and would love to have it as a check out option right before they buy the tour tickets or complete the transaction because I feel its like a final sale's plug reminder that they might either jump on board with or be interested enough to go back and review the product's description and be influenced to purchase it last second. Currently its an item for sale but its too separated from where I think it needs to be personally.

Response from FareHarbor Holdings


Hi Shannon -
We can't thank you enough for the positive feedback. We truly do consider you a partner and aim to make your experience with FareHarbor a collaborative one. That said we're always looking for ways to improve so, I'll definitely pass along your hopes for an alternative checkout for your customers. Thank you for your trust in FareHarbor and we look forward to the years of success to come! Mahalo!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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David ScooTours

Remarkably flexible. Does everything I need it to do. Support people look for ways to help my biz.

Used daily for 2+ years
Reviewed 2018-04-06
Review Source: Capterra

I wrote a review for software that I use. I don't know what Capterra really does, but I might look to see if I can find a substitute for QuickBooks accounting software here.

Pros
Cleverly flexible. Has configurable settings to do all sorts of customizing of available time slots, staffing, pricing, etc. I never run into something I wish it would do that it doesn't already do. I know there are portions I am not even using that would probably benefit me even more. Easy to populate initially. I really don't remember much about that process because the FareHarbor people did most of it for me. The support team calls me from time to time to check if they can help me configure my upcoming seasonal schedule or anything else. Sometimes they contact me to notify me of new features I might be interested in. They spread non-competitive information about their other customers' experiences that might benefit me with regard to managing reviews, working with affiliates, working with concierges, etc. Integrates with Viator and Expedia and other resellers. Has never ever been unavailable.

Cons
It can't be both endlessly configurable/customizable and fast/simple at the same time. So I feel like there are a lot of clicks to get done what I need. I can't think of how to eliminate clicks though without eliminating features. Beyond that, I am reaching for ideas. Perhaps if there were some sort of integration with our QuickBooks accounting software that would be helpful. Because I am on it all day every day, perhaps an android app would be better than accessing it from the browser on my phone, but I am not sure how beneficial that would be. I am unsure how they could do it, but they as a company don't have any web presence that drives visitors to their vendors. Back when Zozi was around, they had a website that steered people to their customers but that was a different business model. I can't complain about the cost. I pay them so little that I wonder how their business model works. But I really have to get creative to think of any shortcomings. None that are software related.

Response from FareHarbor Holdings


David, thanks for the detailed review! We appreciate the feedback. It's always been a pleasure working with you. If there's ever anything we can help with, please don't hesitate to reach out! We're always available.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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FareHarbor pricing

Pricing options
Free
Free trial
View Pricing Plans

The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.

FareHarbor features

API
Automatic Notifications
Calendar Management
Custom Fields
Customer Database
Customizable Reporting
Data Import/Export
Electronic Payments
Mobile Integration
Reminders
Social Media Integration
Third Party Integration

Activity Dashboard (210 other apps)
Activity Tracking (154 other apps)
CRM Integration (126 other apps)
Contact Database (123 other apps)
Customizable Branding (189 other apps)
Customizable Templates (159 other apps)
Email Integration (183 other apps)
Reporting & Statistics (217 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for FareHarbor

Key features of FareHarbor

  • 24/7 Client Support
  • Accept All Credit Cards Online
  • Advance Schedule Private and Public Events
  • Advanced Resource Tracking And Allocation
  • Automated Affiliate Invoices
  • Checkout Flow Built For Conversions
  • Conversion Focused Checkout Flow
  • Digital Waivers Signed in Minutes
  • Employee/Guide Notifications
  • Facebook Booking Integration
  • Free Conversion Rate Consultation
  • Import Reservations From Current System
  • Keep Your Same URL
  • Live Updates To Availability
  • Maintain and Manage Employees
  • Mobile Optimized Checkout
  • Record Affiliate Booking Vouchers
  • SEO, Web Optimization & Marketing Services
  • Unlimited Users and Products
  • Wordpress Plugin
View All Features

Benefits

FareHarbor thinks of clients as partners. We'll work side-by-side to grow your business with our 24/7 support and suite of marketing services. Easily customizable, our booking software is designed to simply manage any type of activity business. From private events to scheduled tours, all types of reservations can be managed with just a few clicks.