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FareHarbor Pricing, Features, Reviews and Alternatives

FareHarbor product overview

What is FareHarbor?

FareHarbor provides industry-leading online ticketing and booking solutions designed specifically for tours, activities, attractions, and events. Through one intuitive Dashboard, FareHarbor eases operations for more than 13,000 businesses worldwide. Options like custom seat maps, online seat selection, and automatic assignments can all be tailored to your unique needs while capacity limits and contactless ticket scanning help you maintain the latest safety protocols. Do all of this and more with the industry-low credit card rate of 1.9% + 30 cents per transaction and our best-in-class, 24/7 customer support team.

Key benefits of using FareHarbor

FareHarbor enables thousands of tour, activity, attraction and event businesses across the globe to strategically increase their online bookings and revenue while providing streamlined user experiences that convert website visitors into paying customers. Our highly-customizable, cloud-based booking solutions are designed to be easy for you and your customers. We are committed to your growth and will work side-by-side with you to grow your business with our industry-leading software, 24/7 customer support, and suite of exclusive marketing tools and services.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Live Online
Videos
In Person
Documentation
Webinars

FareHarbor pricing information

Value for money

4.7

/5

1K

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FareHarbor features

Functionality

4.6

/5

1K

Total features

69

5 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
API
Third Party Integrations
Alerts/Notifications
Data Import/Export
Mobile Access
Customer Database

Functionality contenders

FareHarbor users reviews

Overall Rating

4.8

/5

1K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.35/10
Rating distribution

5

4

3

2

1

885

121

15

4

10

Pros
Probably the best thing about Fareharbor is the absolutely fantastic support. When you need to do or change something, all you need to do is ask and the support team will have it done very quickly.
AvatarImg

Gary T.

They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.

CS

CHRISTINA S.

So far I really appreciate the help offered by those assigned to help set up our company w/a new reservation system that we hope will be much more user friendly for both us and our customers.

RS

Rocky S.

Cons
Also the fact there were so many small mistakes when buiding it, (we've had to ask to fix the same mistake more than one time because one thing got solved but created another problem).

HT

Hugo T.

The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up.

SG

Sean G.

I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.

MM

Mindy M.

Overall rating contenders

Overall Rating

Full Featured Booking

Reviewed 2 years ago

Transcript

Jeremy J.: Hello. My name is Jeremy. I'm a marketing and IT director and I give FareHarbor a five out...

KH
AvatarImg

Kevin H.

System Administrator

Law Practice, 51-200 employees

Review source

Overall Rating

Works for basic needs, but has gaps

Reviewed a year ago

Transcript

Kevin H.: Hi, I'm Kevin. I'm a docent. I give FareHarbor a four out of five. For more videos like this,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Excellent service and product

Reviewed 3 years ago

Overall, I really like Fareharbor - I like the way it looks when people book.

Pros

The customer service is amazing and fast On a day to day basis, it is easy to use and you can add all the information you need to for all your guides.

Cons

I sometimes struggle with set up and amending items. We usually have to get Fareharbor to do some or all of the set up as we get some things wrong. Saying that, all you need to do is reach out to their service team and they usually sort it out in minutes.

Vendor response

Hello Emma - Thank you for posting this review! We are happy to hear that you've found our software easy to use and that you have had positive experiences working with our amazing Support Team. With that, we are always available and can help set up and amending your items or can schedule a team member to help train you on that specific function. Thanks!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Highly Recommend!

Reviewed a month ago

Over all, for what I need from FareHarbor, it's a great fit!

Pros

I like the look of it, functionality, helpful instructions if need, and the increase in direct bookings, without customers contacting me first, to make a decision.

Cons

The FareHarbor Distribution Network could be improved upon. I didn't find value in that department, so do not offer my services for a commission. However, I did allow FH to set up a website for page for Other Activities, partnering with other local tour operators. I have yet to see the value in that for referring business. multiple times.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Terrible Support- Has cost my business money

Reviewed 12 days ago

The first year was great. The second season I only needed a copy of the calendar I previously had, but after working with support- for months, or trying to because you never get the same support person, they still have not fixed my availability and it’s costing my business money every day. We are a small seasonal operation and only have a few months of operations that are crucial for the entire year....

Pros

The look of the interface. That’s the only good thing about the software, but if it’s not functional, it’s not worth it.

Cons

super can’t seem to complete a request, even when it’s costing my business.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Best!

Reviewed a month ago
Pros

The ease of use and the customer support is way above expectations and is superior to any other software we have tried.

Cons

I don’t have anything that I dislike about the company they are always integrating and improving experience

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

So far, So good! Keep the good work!

Reviewed a month ago

Overall 5 stars. Our company is working daily in Fareharbor and we have all our staff team of more than 20 people using it plus the external sales plataforms fully integrated such as Get Your Guide, Viator, Civitatis and many more.

Pros

Easy on-boarding process, its functionality and quick set up in general.

Cons

There are a aspects that constantly requires the intervention of the support team which is always a bit time consuming for changes that requires some urgency.

FareHarbor FAQs and common questions

Q. What type of pricing plans does FareHarbor offer?

FareHarbor has the following pricing plans:
Pricing model: One Time License, Free
Free Trial: Available


Q. Who are the typical users of FareHarbor?

FareHarbor has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does FareHarbor support?

FareHarbor supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Norwegian (Bokmal), Portuguese, Spanish, Swedish


Q. Does FareHarbor support mobile devices?

FareHarbor supports the following devices:
Android, iPad, iPhone


Q. Does FareHarbor offer an API?

Yes, FareHarbor has an API available for use.


Q. What other apps does FareHarbor integrate with?

FareHarbor integrates with the following applications:
Google Analytics 360, Zapier, WordPress, Stripe, Squarespace, Google Ads, Meta for Business, Google Calendar


Q. What level of support does FareHarbor offer?

FareHarbor offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

Common FareHarbor comparisons

FareHarbor logo
Xola logo
FareHarborvsXola
FareHarbor logo
aReservation logo
FareHarborvsaReservation

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