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FareHarbor Logo
FareHarbor
4.8
(1K)

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Online Ticketing and Booking Software

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(62)

FareHarbor Pricing, Features, Reviews and Alternatives

FareHarbor product overview

What is FareHarbor?

FareHarbor provides industry-leading online ticketing and booking solutions designed specifically for tours, activities, attractions, and events. Through one intuitive Dashboard, FareHarbor eases operations for more than 13,000 businesses worldwide. Options like custom seat maps, online seat selection, and automatic assignments can all be tailored to your unique needs while capacity limits and contactless ticket scanning help you maintain the latest safety protocols. Do all of this and more with the industry-low credit card rate of 1.9% + 30 cents per transaction and our best-in-class, 24/7 customer support team.

Key benefits of using FareHarbor

FareHarbor enables thousands of tour, activity, attraction and event businesses across the globe to strategically increase their online bookings and revenue while providing streamlined user experiences that convert website visitors into paying customers. Our highly-customizable, cloud-based booking solutions are designed to be easy for you and your customers. We are committed to your growth and will work side-by-side with you to grow your business with our industry-leading software, 24/7 customer support, and suite of exclusive marketing tools and services.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
FAQs/Forum
Phone Support
Knowledge Base
Email/Help Desk
Chat

Training options

Live Online
Videos
In Person
Documentation
Webinars

FareHarbor pricing information

Value for money

4.7

/5

1K

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

FareHarbor features

Functionality

4.6

/5

1K

Total features

69

5 categories

Most valued features by users

Reporting/Analytics
Third Party Integrations
Reporting & Statistics
Alerts/Notifications
API
Data Import/Export
Mobile Access
Customizable Reports

Functionality contenders

FareHarbor users reviews

Overall Rating

4.8

/5

1K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.33/10
Rating distribution

5

4

3

2

1

922

127

19

4

12

Pros
Probably the best thing about Fareharbor is the absolutely fantastic support. When you need to do or change something, all you need to do is ask and the support team will have it done very quickly.
They care deeply about our success as a business and we feel the love and support from their staff as we grow our business and partnership with their company.
So far I really appreciate the help offered by those assigned to help set up our company w/a new reservation system that we hope will be much more user friendly for both us and our customers.
Cons
Also the fact there were so many small mistakes when buiding it, (we've had to ask to fix the same mistake more than one time because one thing got solved but created another problem).
The obvious one complaint is that FH charges customers who make a booking online (on my website for example) a 6% fee, totally seperate and additional to any tax, which adds up.
I thought it was overreaching to think that after submitting my information that I would be up and running in a week. I was gladly proven wrong.

Overall rating contenders

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Andrew D.

Owner

Food & Beverages, self-employed

Review source

Overall Rating

Fare Harbor makes it easy

Reviewed 5 months ago

Transcript

Andrew: Andrew with Taste of Colonna Food Tours. We do a walk-in food tour here in Colonna, BC where...

MG
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María G.

Booking Manager

Hospitality, 11-50 employees

Review source

Overall Rating

Very easy to use!

Reviewed a year ago

Transcript

Maria: So my name is Maria. I'm the booking manager. I will review for FareHarbor with five stars. And...

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Kaitlin L.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

From customer support to foolproof features, our experience with FareHarbor has been superb.

Reviewed 6 years ago
Pros

While the features of this software are plentiful and easy to use, we most enjoy the prompt, friendly customer support available to us through FareHarbor. Our Account Manager, Kristin, always delivers excellent work even when we provide her with information that can be unclear. She is a fantastic liaison between our business and FareHarbor Support, and she seems to go out of her way to ensure we're using FareHarbor to the best of our ability by facilitating appointments with FareHarbor support for us to learn how to make minor changes on the backend of our website, answering questions in a timely manner, and implementing new information to our website on a weekly basis.

Cons

One feature we enjoy least about this software is its mobile functionality. While it's certainly compatible with mobile devices, it's not always the most mobile-friendly in terms of working behind the scenes and formatting. Some examples include trouble viewing booking notes and updating manifests, text appearing too large, pictures a bit out of focus, etc. However, any adjustments we ask to be made...

Vendor response

Thanks for the great review, Kaitlin! We appreciate the feedback and your suggestions for improvement. We'll also be sure to forward your compliment to Kristin! If there's ever anything we can help with, please don't hesitate to reach out!

AR
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Verified reviewer

Law Practice, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Works for basic needs, but has gaps

Reviewed 3 years ago

Overall we are booking field trips, tours, and other events. There are multiple users and multiple locations that we are all trying to book within. In the event we are all paying very close attention to what is going on everywhere, we can manage with no problems, however, if we are very busy or someone is very stressed to get something on Fareharbor in a hurry, it is possible to double book something without Fareharbor having any warning.

Pros

Features that I like most include that a hold can be placed on dates and times by utilizing Private Headlines. New bookings for contacts are very convenient as well as rebooking and cancellations. Plenty of places for notes and the ability to run reports for those various reports. Love all the freedom to program what you want when creating an event, especially when it comes to what information you want to collect from the registrant.

Cons

The load times are extremely slow. In addition, the program will allow overlapping event reservations utilizing the same resources without telling the user. This can allow double booking of the same location, despite what resources are marked when setting up the event. This is a major problem. There is also the inability to delete several bookings for the contact during the same Order. This is annoying and time consuming when the order has 10+ bookings.

Vendor response

Hello - thank you for taking the time to write this honest review of your experience with FareHarbor. It is great to know you've been able to take advantage of our features and customization. Regarding your resources and overlapping event reservations, please reach out to our 24/7 Support team! We can review your current set up and provide any recommendations for optimizing your existing resources.

RC
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Rebecca C.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Clunkier than we'd like but it gets the job done

Reviewed 3 years ago

We've grown exponentially since we started using FareHarbor. It's a great benefit to having three different departments' events processed through one system. The biggest challenge we face with it now is wanting it to speak to other systems.

Pros

Integrating with our organization's website (wolfesneck.org) was easy enough, but the way it looks and operates within our site presents a lot of challenges. For example, a guest needs to click 3 times before they can access the specific event they want to attend, and then it takes the guest to a registration page for the event rather than an event description page, which would be our ideal. And the...

Cons

We have a few concerns about how it works for us, which I went into detail about in the question above; but the biggest issue facing us now is integrating FareHarbor and Camplife--allowing them to share guest profiles and payment information. If Fareharbor integrated with Square POS, we could make that work too, but we least like the way FareHarbor doesn't interface with other CampLife systems or others more generally.

Vendor response

Hi Rebecca - We understand that certain aspects of FareHarbor's features and functionalities can be robust. We are happy to set up additional training if your staff is finding certain areas of the Dashboard difficult to use!

SG
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Sean G.

Professional Training & Coaching, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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FareHarbor has been the best reservation system I've used and the customer service is impeccable!

Reviewed 3 years ago

FareHarbor is easy to use, great for growing your business and I cannot emphasize enough how amazing everyone that works at FareHarbor is. I would expect that I'd annoy/frustrate them as often as I call them requesting them to change this or to change that. They even made my new website for me after seeing that I was having some success with there program on my previous DIY site. Great Program, Great Company. Thank all y'all at FH! Big shout to [SENSITIVE CONTENT HIDDEN] for all the help recently, as well as all of the staff who've helped me over the years.

Pros

I love how the software program and app truly works. Everything that the company say works, works. With other reservation systems I tried, there mustve had some issues with the program or something because alot of stuff would randomly not work or do the wrong thing etc etc. The platform is also very aesthetically pleasing, easy to use, and always evolving/growing/staying up-to-date with the newest features available. Doesn't cost you as the business anything!

Cons

There is really nothing much to complain about with FareHarbor. Of course, in a dream world, there would be a cpl/few things I really wish that could be changed and/or part of the program. I wish I could remember what some of them were at this moment, but I can remember that 'connecting a liability waiver' to my FH bookings/items etc was not as hi-tech as I woulda guessed. The waiver app partnership...

Vendor response

Hi Sean - We hope that you are well and want to thank you for taking the time to write this review about FareHarbor. We are thrilled to hear the impact that our software and Support team have contributed to your business growth. Giving you the tools to grow your business will always be a priority for us and we are happy to help in any way we can, so please never hesitate to call. We appreciate your feedback on our existing features & partnerships and will be surer to relay that to our internal teams. Overall, we have truly enjoyed our partnership with you these last few years and look forward to many more!

AH
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André H.

Hospitality, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Very feature-rich & easy to use!

Reviewed 4 years ago
Pros

- You get a beautiful overview of the day, week and month. You know exactly what's happening, who's handling it and what resources are being used; - Flexibility is a big plus with their 'availabilities' concept. Lets us adjust the schedule in order to optimise operations with incredible ease; - Filters that let you build your custom calendar (and save it!) are brilliant. You only see what you want to/need to see; - Reports are highly customisable; - Fantastic support.

Cons

- Needs work on the invoicing module, currently too basic - API features should be expanded to allow more custom development - Overall design could be a bit more flat/modern, not at all bad though

Vendor response

Hi Andre - Thank you for taking the time to write this amazing review! We are so happy to hear that FareHarbor has made a positive impact on your business and that you have been able to take full advantage of all the software's features and functionalities. We look forward to sharing many more years of success. Thanks!

FareHarbor FAQs

Q. What type of pricing plans does FareHarbor offer?

FareHarbor has the following pricing plans:
Pricing model: One Time License, Free
Free Trial: Available


Q. Who are the typical users of FareHarbor?

FareHarbor has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

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Q. What languages does FareHarbor support?

FareHarbor supports the following languages:
Czech, Danish, Dutch, English, Finnish, French, German, Irish, Italian, Norwegian (Bokmal), Portuguese, Spanish, Swedish

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Q. Does FareHarbor support mobile devices?

FareHarbor supports the following devices:
Android, iPad, iPhone

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Q. Does FareHarbor offer an API?

Yes, FareHarbor has an API available for use.

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Q. What other apps does FareHarbor integrate with?

FareHarbor integrates with the following applications:
Google Analytics 360, Zapier, WordPress, Stripe, Squarespace, Google Ads, Meta for Business, Google Calendar

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Q. What level of support does FareHarbor offer?

FareHarbor offers the following support options:
24/7 (Live rep), FAQs/Forum, Phone Support, Knowledge Base, Email/Help Desk, Chat

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