More online bookings, more efficient and less mistakes with bookings and costs.
Read the full reviewOrganization
Read the full reviewPricing model: Freemium
Free Trial: Available (No Credit Card required)
The software and suite of marketing services are free for the client. Their only fee is the credit card rate of 1.9% + 30 cents.
More online bookings, more efficient and less mistakes with bookings and costs.
Pros
- Customizable, and easy to make changes - Can be used from any computer - Easy and straight forward to learn and use - Excellent customer service Justin, our representative is so helpful and understanding, and was able to help us within minutes.
Cons
I wish we had used this software sooner! We don't have anything negative to say, as any issue is fixed smoothly and quickly.
Rating breakdown
Time used: Less than 6 months
Frequency of use: Daily
Likelihood to recommend
Organization
Pros
Web-based and very intuitive. Best of all the reporting features give just about every report you can think of
Cons
The least i like would be bringing all the reporting together for your personal needs. You can work with them to figure that out however
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Pros
The system is easy to use and the staff is super helpful, fast and professional when interacting with them when i have the need
Cons
Some useability issues but overall i really like the system and have stopped listening to pitches to switch
Rating breakdown
Time used: 1-2 years
Frequency of use: Daily
Increased Sales.
Pros
Integrates nicely with my website. I can see who has booked and how many spots I have available on my desktop and mobile device.
Cons
you have to use separate platforms if you have multiple sites. All information won't go into one dashboard/platform.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Pros
It is great for our business as the 3rd party to have an access to correct inventory. Easy to make reservations and quick service for our guests. Fantastic customer service - our rep has been amazing to deal with! Quick answer, great communication, always trying to help!
Cons
Would like to see better integration of the reports being able to turn them into invoices. It is not easy to keep track of who paid us for the bookings we made but not collected payments, unless we are using excel, making invoices and adding payments manually. Also, I won't give me a detail reports on how some of the deposits were paid with us (cash, credit card, room charge). We collect some deposits and some trips we only make reservations for.
Rating breakdown
Time used: 6-12 months
Frequency of use: Weekly
Pros
The support is great - they are able to create workarounds when needed, and are super responsive. The software is very flexible.
Cons
There aren't any workable methods for instructors to manage their availability which then would generate availability on the booking platform. Also, no summer camp style option. Please expand guys!
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Pros
Easy to make bookings and access any information about booking at any given time. Also, that we can make calls to the guests directly through the app.
Cons
Not so easy to set up or make changes on items. Any time we would like to set up a new item it seems so hard to add price or make changes later on availability. Maybe we just haven't learned how to properly use it yet. Not sure. It could be a user problem.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Pros
I have used other booking software but my business gets charged with the tranaction fee, when guests book online with fareharbor the booking fee is passed on to the customer.
Cons
The software is very involved, and so it is sometimes difficult to train new employee on the system, however once learned it is a great system.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
More sales, better customer service, and faster turnaround for customers.
Pros
Every time I call your support department, they are courteous, helpful and go out of their way to find a solution. It's nothing short of amazing in this day and age to have a department trained so well. Whoever is training and hiring for this department deserves a raise. Amazing job.
Cons
Software can be a little more intuitive, but usually I send an email to my rep or support and it's done within 24 hrs.
Rating breakdown
Time used: 2+ years
Frequency of use: Weekly
Likelihood to recommend
Pros
The ease of navigating through a few clicks. Clarity of dashboard. Instructional how- tos and videos.
Cons
Some things are not apparent, however, the support from customer service provides solutions and "how to" which makes the software easier to navigate.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
