0

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categories Blog & research About us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Remote Support
Small business

Remote Support Software - Page 4

Last updated: April 2026

1 filter applied

Features

Remote Monitoring & Management

Chat/Messaging

Screen Sharing

Remote Access/Control

Workflow Management

Integrated with

Salesforce Sales Cloud

Zendesk Suite

Jira

Microsoft Teams

ServiceNow

Slack

Google Workspace

Okta

Zapier

Pricing model

Free

Open Source

Free Trial

One Time License

Subscription

Devices supported

Android

Chromebook

iPad

iPhone

Linux

Mac

Web-based

Windows

Organization types

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

User rating

All Reviews

& up

& up

& up

90 software options

Sort by

Sponsored

Take Control

4.2

(22)

5

10

4

8

3

3

2

1

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Collaborative remote access solution

N-able Take Control remote support software designed to help your IT business succeed.

Read more about Take Control

Users also considered

pcvisit

4.1

(8)

5

6

4

0

3

0

2

1

1

1

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Remote support software

Pcvisit is a cloud-based software designed to help self-employed IT experts, small support teams, and helpdesk teams manage remote support, server access, and ad hoc IT support operations. The platform allows organizations to remotely connect with customers' systems and run various tests to identify software and hardware-related issues.

Read more about pcvisit

Users also considered

Kaseya VSA

4.0

(206)

5

72

4

87

3

36

2

7

1

4

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT systems management software for internal IT and MSPs

Manage All of IT from a Single Integrated Console. Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA.

Read more about Kaseya VSA

Users also considered

DeskRoll

4.0

(1)

5

0

4

1

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Remote support software with built-in text chat

DeskRoll is a web-based remote support software designed to help businesses access devices using any operating system and mobile devices. With two-factor authentication capabilities, the system allows teams to connect to Mac and Windows devices. The platform enables employees to use secondary accounts and user lists and open multiple connections in browser tabs.

Read more about DeskRoll

Users also considered

Barracuda RMM

4.0

(1)

5

0

4

1

3

0

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Remote monitoring and management solution for MSPs

Barracuda RMM is a remote monitoring and management solution for security assessments. It is designed to help MSPs grow their business, automate routine tasks, remediate customer issues, and reduce operational costs. Barracuda RMM can deliver multi-layered security services and provides comprehensive reporting capabilities.

Read more about Barracuda RMM

Users also considered

RemoteCall

4.0

(4)

5

1

4

2

3

1

2

0

1

0

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Remote support software

RemoteCall offers simple and secure remote assistance to any device. We provide exceptional service to tackle issues remotely.

RSUPPORT brings you a remote support experience as close as possible to you being there in person.

Read more about RemoteCall

Users also considered

AeroAdmin

4.0

(15)

5

8

4

4

3

0

2

1

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Remote desktop software

AeroAdmin is a free remote desktop software that could be used to easily connect with multiple users. It is secured and could connect to NAT. AeroAdmin offers a standalone application and doesn't require any installation.

Read more about AeroAdmin

Users also considered

Helpshift

3.9

(29)

5

10

4

12

3

4

2

1

1

2

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Digital customer service platform and ticketing system

Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

Read more about Helpshift

Users also considered

Mikogo

3.7

(32)

5

11

4

10

3

5

2

3

1

3

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Show any screen content from your computer over the Web

Mikogo is an easy-to-use free screen sharing solution that provides a fast and secure solution for web conferencing, online meetings, remote support, webinars, sales calls, web presentations, and more.

Read more about Mikogo

Users also considered

Abacus Private Cloud

3.7

(117)

5

50

4

22

3

19

2

10

1

16

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Purpose-built, private cloud for legal and accounting firms

Access your business, securely with a purpose-built and compliant workspace, dramatically reducing IT management burdens and costs, while increasing your organization's teamwork and productivity.

Read more about Abacus Private Cloud

Users also considered

XE aR

(0)

Immediate remote visual assistance

XE aR is a remote support solution that helps businesses streamline customer collaboration through video calls.

Read more about XE aR

Users also considered

XE aR+

(0)

Software for managing remote support & multiple video feeds

XE aR+ is a remote support software that helps manage collaboration and enhances productivity. It enables efficient remote support with multiple video feeds, supporting various cameras such as borescopes, microscopes, PTZ cameras, UV cameras, and more.

Read more about XE aR+

Users also considered

ConnectPro

(0)

Cloud-based software for managing remote support

ConnectPro is a simple, well-designed, and intuitive remote support tool. It allows users to communicate with the IT department, request support, and provide remote access to hardware and software information, all without interrupting the user.

Read more about ConnectPro

Users also considered

RemSupp

(0)

Remote Support and desktop software

RemSupp is a cloud-based remote support software designed to help businesses engage with customers via remote sessions. The platform enables organizations to provide support services and monitor, control, and repair computers, laptops, and other devices.

Read more about RemSupp

Users also considered

Channel.me

(0)

Remote session management software for sales & support teams

Channel.me Cobrowsing helps organizations schedule, run, and manage web browser screen sharing sessions with customers. Agents can connect and collaborate with clients and hide specific sections, form fields or confidential data like credit card information to ensure data security across web pages.

Read more about Channel.me

Users also considered

page 4 of 4

US office

56 Top Gallant Road
Stamford, CT 06902
USA

Registered office

Calle Álava 121
08018 Barcelona,
Spain

For you

Join Sign in Software categories Blog & research

For vendors

Get listed Your account

Our company

About us We're hiring!News Legal Privacy Policy Vulnerability Disclosure Program

© 2010-2026 GetApp. All Rights Reserved.
GetApp is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.