App comparison
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Chat Metrics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversation as a Service (CaaS) live chat software
Chat Metrics Alternatives & Competitors (2026)
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.4
Value for money
Starting price
0.1
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build forms at the drop of a prompt
0.6
Value for money
Starting price
0.1
Functionality
Lead Generation
5/5
Employee Onboarding
5/5
Workflow Management
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.5
Value for money
Starting price
0.3
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
USAN Contact Suite for Amazon Connect
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Extending the power and breadth of Amazon Connect
0.2
Value for money
No pricing info
Starting price
0.3
Functionality
Computer Telephony Integration
5/5
Transcripts/Chat History
5/5
Reporting/Analytics
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI tool with natural language processing
0.6
Value for money
Starting price
0.2
Functionality
Third-Party Integrations
5/5
Activity Dashboard
5/5
Surveys & Feedback
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat support & messaging solution
0.2
Value for money
Starting price
Functionality
Transfers/Routing
4.7/5
Support Ticket Management
4.7/5
Autoresponders
4.7/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
0.4
Value for money
Starting price
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
0.3
Value for money
Starting price
0.2
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaboration tool for SMEs and education institutes
0.4
Value for money
Starting price
Functionality
Remote Access/Control
5/5
Document Storage
5/5
Private Chat
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat platform for customer care & customer engagement
4.8
Value for money
Starting price
0.4
Functionality
Mobile Access
5/5
Real-time Consumer-facing Chat
4/5
Proactive Chat
4/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The enterprise messaging platform
0.4
Value for money
Starting price
0.2
Functionality
API
4/5
Contextual Targeting
3/5
Social Media Integration
2/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based live chat application for online events
3.8
Value for money
No pricing info
Starting price
0.6
Functionality
Transcripts/Chat History
4/5
Proactive Chat
4/5
Customizable Branding
4/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based conversation platform for brands
0.4
Value for money
Starting price
0.1
Functionality
SMS Messaging
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Journey Solution
0.4
Value for money
Starting price
0.1
Functionality
Document Storage
N/A
Prioritization
N/A
AI/Machine Learning
N/A
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel virtual assistant platform
0.4
Value for money
Starting price
0.1
Functionality
Natural Language Processing
N/A
Collaboration Tools
N/A
Chat Transcript
N/A
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build AI agents. No code. No limits.
Value for money
Starting price
0.3
Functionality
Live Chat
5/5
Social Media Integration
5/5
Sentiment Analysis
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer engagement tool for omnichannel communication
0.2
Value for money
Starting price
0.4
Functionality
Transcripts/Chat History
5/5
Queue Management
5/5
Workflow Management
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Lose fewer leads and free up your time
0.5
Value for money
Starting price
0.1
Functionality
Mass Texting
5/5
Contact Management
5/5
SMS Messaging
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one Website Visitor Engagement Tool
0.1
Value for money
No pricing info
Starting price
0.4
Functionality
Proactive Chat
5/5
Dashboard
N/A
Search/Filter
N/A
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer communication platform for small business owners
0.2
Value for money
Starting price
0.2
Functionality
Third-Party Integrations
5/5
Document Storage
5/5
Proactive Chat
5/5
Top Features
Reporting/Analytics
5/5
Real-time Consumer-facing Chat
5/5
Product Recommendations
5/5