App comparison
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Chat Metrics
5
12
4
1
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversation as a Service (CaaS) live chat software
Last updated: September 2026
Chat Metrics Alternatives & Competitors (2026)
LiveAgent
Cloud-based customer service platform for all sizes
0.2
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
Avochato
SMS texting and live chat for sales, support & ops teams
0.2
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
2-Way Messaging
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
Birdeye
Cloud-based agentic marketing for multi-location brands
0.3
Value for money
No pricing info
Starting price
0.2
Functionality
Activity Dashboard
4.8/5
Activity Tracking
4.5/5
2-Way Messaging
4/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
API
N/A
Text
AI-powered support that turns every chat into revenue.
0.4
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.1
Value for money
No pricing info
Starting price
0.3
Functionality
Real-time Conversations
4.7/5
One-to-One Messaging
4.7/5
Chatbot
4.6/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Activity Dashboard
N/A
0.3
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
API
N/A
0.4
Value for money
Starting price
Functionality
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Automated Routing
5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.7
Value for money
No pricing info
Starting price
0.1
Functionality
Appointment Management
4.8/5
AI/Machine Learning
4/5
A/B Testing
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Autoresponders
N/A
0.7
Value for money
Starting price
0.3
Functionality
Canned Responses
4.5/5
API
4.3/5
AI/Machine Learning
4.2/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.2
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.3
Value for money
Starting price
Functionality
Appointment Scheduling
5/5
Audience Targeting
5/5
Automated Routing
5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Canned Responses
N/A
0.1
Value for money
Starting price
0.3
Functionality
AI/Machine Learning
5/5
API
5/5
Chat/Messaging
5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Activity Dashboard
N/A
0.8
Value for money
Starting price
0.3
Functionality
Alerts/Notifications
5/5
AI Copilot
3/5
Automated Responses
2.8/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Activity Dashboard
N/A
0.3
Value for money
Starting price
0.2
Functionality
A/B Testing
5/5
Audience Targeting
5/5
AI Copilot
4.7/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Autoresponders
N/A
Value for money
Starting price
0.4
Functionality
Alerts/Notifications
5/5
Alerts/Escalation
4.8/5
AI Copilot
4.7/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Autoresponders
N/A
0.1
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
N/A
Activity Tracking
N/A
AI
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.4
Value for money
Starting price
0.1
Functionality
Audience Targeting
5/5
2-Way Messaging
N/A
AI Copilot
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.5
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4/5
Activity Tracking
4/5
Access Controls/Permissions
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.6
Value for money
Starting price
0.3
Functionality
API
5/5
Autoresponders
5/5
Canned Responses
5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Activity Dashboard
N/A
2.3
Value for money
No pricing info
Starting price
0.4
Functionality
Appointment Scheduling
5/5
Access Controls/Permissions
4/5
Activity Tracking
4/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Autoresponders
N/A