App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Verified user reviews
GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.
Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Chat Metrics
5
12
4
1
3
1
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversation as a Service (CaaS) live chat software
Last updated: March 2026
Chat Metrics Alternatives & Competitors (2026)
Chatsi
AI-Powered Storefront Sales Agent for Ecommerce
0.2
Value for money
No pricing info
Starting price
0.6
Functionality
A/B Testing
N/A
AI Copilot
N/A
AI/Machine Learning
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
API
N/A
LiveAgent
Multichannel Help Desk Solution with Powerful AI Features
0.2
Value for money
Starting price
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
Avochato
SMS texting and live chat for sales, support & ops teams
0.2
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Alerts/Escalation
5/5
2-Way Messaging
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
Slack
A single place for team communication and workflows
0.2
Value for money
Starting price
0.2
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.6/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Activity Dashboard
N/A
ChatBot
Easy to use chatbot platform for business
0.3
Value for money
Starting price
0.2
Functionality
A/B Testing
5/5
Audience Targeting
5/5
AI Copilot
4.7/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Autoresponders
N/A
Birdeye
AI-based webchat assistant for business conversations
0.3
Value for money
No pricing info
Starting price
0.2
Functionality
AI/Machine Learning
5/5
AI Writing Assistant
5/5
Activity Dashboard
4.8/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
Text
AI-powered support that turns every chat into revenue.
0.5
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Escalation
5/5
A/B Testing
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
Intercom
AI-powered customer service with helpdesk
0.8
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
4.2/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
API
N/A
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Chat/Messaging
4.8/5
Alerts/Notifications
4.7/5
Audio Calls
4.5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.5
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
AI Copilot
5/5
Autoresponders
5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.3
Value for money
Starting price
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
Alerts/Notifications
4.6/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
1.0
Value for money
No pricing info
Starting price
0.5
Functionality
Chat/Messaging
4.1/5
Appointment Scheduling
4/5
Communication Management
4/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Activity Dashboard
N/A
0.7
Value for money
No pricing info
Starting price
0.1
Functionality
Appointment Management
4.8/5
AI/Machine Learning
4/5
A/B Testing
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.2
Value for money
Starting price
Functionality
Access Controls/Permissions
5/5
Activity Tracking
4.7/5
AI/Machine Learning
4.6/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.3
Value for money
Starting price
Functionality
Appointment Scheduling
5/5
Audience Targeting
5/5
Automated Routing
5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Canned Responses
N/A
0.8
Value for money
Starting price
0.4
Functionality
API
5/5
Automated Routing
5/5
AI/Machine Learning
4.5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A
0.3
Value for money
Starting price
0.2
Functionality
Chat/Messaging
4.3/5
ACH Payment Processing
N/A
Batch Communications
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Activity Dashboard
N/A
0.6
Value for money
Starting price
0.3
Functionality
API
5/5
Autoresponders
5/5
Canned Responses
5/5
Top Features
Autoresponders
5/5
Canned Responses
5/5
Activity Dashboard
N/A
0.2
Value for money
Starting price
0.6
Functionality
A/B Testing
N/A
AI/Machine Learning
N/A
Alerts/Escalation
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Canned Responses
N/A
0.2
Value for money
No pricing info
Starting price
0.1
Functionality
AI/Machine Learning
5/5
AI Copilot
N/A
AI/Machine Learning
N/A
Top Features
Autoresponders
5/5
Canned Responses
5/5
Appointment Scheduling
N/A