Complyr - 2026 Pricing, Features, Reviews & Alternatives

Complyr is a centralised complaint management platform designed for regulated firms that require secure coordination, operational oversight, and reliable reporting. The system replaces fragmented inbox-based processes and spreadsheet-driven tracking with a single controlled environment that supports consistent case handling and regulatory compliance.

The platform provides structured case files that store all documents, messages, evidence, and decision-making data in one location. Each case record includes role-based access controls aligned with ISO 27001 principles. Internal users are granted the appropriate level of visibility based on function, whilst external third parties can access only one designated area of the case file for document submission and messaging. They are unable to view case notes, internal records, or restricted information, maintaining a clear separation of duties.

Complyr supports complaint teams by reducing duplication of work and consolidating communications. All activity within the system is tracked through audit logs, providing a transparent record of actions, timestamps, and responsible users. This traceability enables firms to evidence compliance with internal processes and regulatory expectations.

Workflows are configured using a no-code builder that allows operational leads to design steps, fields, approvals, and automations without IT involvement. This setup reduces deployment time and is particularly advantageous for firms with smaller budgets. Changes can be implemented quickly when regulations or organisational structures evolve. A workflow setup service is available from Complyr for firms that prefer guided implementation.

Reporting features replace manual spreadsheets with real-time dashboards that provide visibility of case volumes, trends, categories, breaches, and throughput. Complaint teams using Complyr save significant time on capturing case data and generating reports. Centralised information enables leaders to identify risks earlier, allocate resources more effectively, and track complaint handling against regulatory timeframes.

Complyr supports the import of a firm's historic complaint data to provide a complete record of previous complaints, enabling consistent reporting from implementation onwards. This ensures continuity and offers immediate visibility of long-term trends.

The platform is hosted on infrastructure aligned with ISO 27001 standards. All access is authenticated, monitored, and logged. These controls support firms that must meet internal governance requirements and demonstrate adherence to regulators such as the FCA and FOS.

Complyr is a subscription-based service that offers transparent pricing across the Starter and Professional Plans with a 14-day free trial. Firms can evaluate the platform, test reporting, and validate workflow suitability before committing.