Complyr - 2026 Pricing, Features, Reviews & Alternatives

Complyr is complaint management software for regulated firms that need structured case management, secure coordination, configurable workflows and reliable reporting. It is designed for UK financial services, insurance, motor finance and other regulated teams that need to handle complaints fairly, consistently and with clear records.

The platform replaces fragmented inbox-based processes, spreadsheet tracking and disconnected tools with one secure system built around the complaint record. Teams can keep complaint history, messages, evidence, documents, actions and decisions together in a structured case file, helping handlers work from better information and giving managers clearer oversight.

Complyr supports structured complaint case management, configurable no-code workflows, secure case portal communication, document uploads, audit trails, template-based documents and messages, real-time dashboards, complaint reporting and management oversight.

Workflow configuration can be managed in-house without IT knowledge. Operational leads can configure case types, fields, actions, owners, statuses, templates, deadlines, approvals and workflow steps around their own complaint process. This helps firms adapt when products, regulations, internal processes or team structures change.

The secure case portal allows approved customers and third parties, such as brokers, suppliers, introducers, repairers or loss adjusters, to share messages, updates and documents securely. Portal access is controlled, so external users can only access the area made available to them. They cannot see internal notes, restricted records or wider case data.

Complyr supports role-based access controls, authenticated access, monitored activity, timestamped logs and audit trails. The platform is hosted on secure cloud infrastructure with controls aligned with ISO 27001 principles, supporting internal governance, data protection and regulated complaint handling.

Reporting is created from case data captured as each complaint moves forward. Managers can monitor complaint volumes, categories, open actions, deadlines, workloads, delays, outcomes, recurring issues and operational pressure. This supports management information, FCA complaint reporting, board oversight and root cause conversations without relying on manual spreadsheets.

Complyr can also support historic complaint data imports, helping firms bring legacy complaint records into the platform where needed. This gives teams a more complete view of complaint history and can support trend analysis from implementation onwards.

Complyr publishes transparent pricing upfront, so firms can understand likely costs before booking a demo or speaking to sales. This helps teams compare options more confidently and avoid hidden setup surprises.

Support is available through the Complyr Help Centre and email assistance. Teams can configure workflows, case types, templates, reporting and data imports in-house or use Complyr’s professional services for guided setup and configuration.

For firms comparing complaint management software, Complyr is a strong fit where teams want to reduce manual admin, improve oversight, manage FCA complaints more consistently, keep complaint evidence together and move away from spreadsheets, shared inboxes or CRM workarounds.