Complyr - 2026 Pricing, Features, Reviews & Alternatives

Complyr is complaint management software for organisations across sectors, with dedicated solutions for financial services complaints and subject access requests (SARs/DSARs). Complaint handlers, managers, operations and compliance teams use it to coordinate investigations, manage actions and maintain oversight and governance. Data protection teams can use the same case management approach to track SARs/DSARs and response deadlines.

Each complaint has a structured case file for notes, correspondence, evidence, documents, actions and decision rationale. Users can create cases directly, search and filter case lists, add multiple parties and download case files. Public case forms, internal team messaging and document generation from case data are available in the Professional and Enterprise plans. Time-stamped notes, case activity logs and audit logs help teams follow the history of a case.

Workflows can be fully configured for different complaint types or SAR processes. Authorised users can set case stages, statuses, action workflows, flags and triggers, then adapt them as processes change. In-house configuration does not require IT knowledge. There is the option to engage Complyr's professional services to help with onboarding configuration. Action lists, ownership and overdue-action tracking help handlers and managers see what needs attention.

The secure case portal, available in Professional and Enterprise plans, lets customers, data subjects and invited third parties exchange messages and files. Teams control external access while keeping internal records private. Portal features include file uploads, message and file notifications, flexible access controls and two-factor authentication for external users.

All plans include a real-time dashboard. Professional and Enterprise plans include custom analytic reports, data visualisation, report downloads and data export; Enterprise also offers custom dashboards and scheduled reports. Reporting draws on information captured during case handling to show volumes, progress, outcomes and recurring issues. Teams can use it to investigate root causes, track overdue actions and support management oversight.

Complyr's financial services solution helps banking, consumer credit and insurance teams structure FCA DISP complaint processes, prepare case files for Financial Ombudsman Service submissions and support Consumer Duty oversight. Its SAR/DSAR solution helps data protection teams keep request histories, correspondence, documents and actions together, monitor deadlines and share response files securely.

Published security specifications list role-based access control, encryption in transit and at rest, secure file storage, case activity logs and audit logs. Complyr also lists ISO 27001 controls and SOC 2 data centres. Custom integrations and historic data import are included in the Enterprise plan and available as an add-on service in the Professional plan. Starter and Professional plan prices are published online; Enterprise pricing is available on request. Online tutorials are available across plans, while onboarding and custom configuration options vary by tier.