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ConSol CM/Complaint
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Complaint management software
Table of Contents
ConSol CM/Complaint - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: December 2025
ConSol CM/Complaint overview
What is ConSol CM/Complaint?
ConSol CM/Complaint is a powerful and flexible complaint management solution that helps businesses of all sizes manage and resolve customer complaints in a structured, transparent, and efficient way, all from one centralized platform. Say goodbye to error-prone Excel spreadsheets, scattered Word documents, or endless email threads. With ConSol CM/Complaint, your entire complaint handling process is streamlined and fully digitized.
The software provides a clear and user-friendly interface that allows users to capture, track, and resolve complaints with ease. Whether it's warranty claims, product returns, service issues, or general customer dissatisfaction, everything is documented, assigned, and processed in one unified system. This ensures that every step in the complaint lifecycle is traceable, auditable, and aligned with your internal quality standards.
One of the core strengths of ConSol CM/Complaint is its ability to link complaints directly with relevant customers, products, employees, and departments. This intelligent relationship management ensures responsibilities are clearly defined and that no complaint gets lost or remains unresolved. Tasks can be automatically assigned to the right team members based on predefined rules, significantly speeding up response times and improving internal coordination.
The software also enables automated status updates and feedback to customers, helping to maintain a high level of customer satisfaction throughout the entire process. With customizable workflows, automated notifications, and escalation rules, you can ensure that even complex complaint scenarios are handled efficiently and consistently.
Thanks to the integrated business intelligence (BI) capabilities, ConSol CM/Complaint takes your complaint management one step further. You can generate reports and dashboards at the push of a button, providing deep insights into root causes, recurring issues, and performance metrics. These data-driven insights enable continuous improvement across products, services, and internal processes.
An especially valuable feature is the built-in 8D methodology for structured problem-solving and quality assurance. The system guides your team step by step through the 8D process, from initial problem description and containment actions to root cause analysis and implementation of corrective and preventive measures. At the end of the process, a professionally formatted 8D report is automatically generated as a PDF and can be directly linked to the complaint record – ready to be shared with customers, suppliers, or internal stakeholders.
In addition, ConSol CM/Complaint supports role-based access, detailed audit trails, SLA tracking, and seamless integration with third-party systems such as ERP, CRM, or document management platforms. Whether you’re working in manufacturing, retail, logistics, or any other industry – the solution adapts to your business logic and scales as you grow.
By centralizing and automating your complaint processes, ConSol CM/Complaint not only increases efficiency and transparency but also helps you turn customer feedback into a strategic advantage. Faster response times, better quality control, and happier customers – that’s the promise of ConSol CM/Complain
Key benefits of using ConSol CM/Complaint
- Easy handling of the very clear structured and user friendly software
- Access for all authorized team members
- No loss of information
- Efficient & quick processing of requests, no gaps
- Create your own dashboards easily for data analysis
- Reports at the push of a button
- 8D reports at the push of a button
- Determine error causes and avoid them in future
Starting price
per month
Alternatives
with better value for money
ConSol CM/Complaint’s user interface
ConSol CM/Complaint reviews
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- Likelihood to recommend10/10
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ConSol CM/Complaint's features
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ConSol CM/Complaint alternatives
ConSol CM/Complaint
Starting from
19
/user
Per month
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ConSol CM/Complaint pricing
Pricing plans
Pricing details:
User opinions about ConSol CM/Complaint price and value
Value for money rating:
ConSol CM/Complaint support options
Typical customers
Platforms supported
Support options
Training options
ConSol CM/Complaint FAQs
ConSol CM/Complaint has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
These products have better value for money
Q. What languages does ConSol CM/Complaint support?
ConSol CM/Complaint supports the following languages:
English, German
Q. Does ConSol CM/Complaint support mobile devices?
ConSol CM/Complaint supports the following devices:
Android, iPad, iPhone
Q. Does ConSol CM/Complaint offer an API?
Yes, ConSol CM/Complaint has an API available for use.
Q. What level of support does ConSol CM/Complaint offer?
ConSol CM/Complaint offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum