Issue Tracking Software

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Here’s our list of apps for Issue Tracking software.

Issue tracking software is software used to capture, store, categorize, and track the resolution of customer requests and complaints.

Common features include:
  • Ticket management
  • Task management
  • Reporting dashboard
  • Assignment management
  • Knowledge base
Common features include:
  • Ticket management
  • Task management
  • Reporting dashboard
  • Assignment management
  • Knowledge base

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98 apps

Wrike   

1,588
Manage your projects from start to finish with Wrike
Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results. Read more about Wrike
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Manage your projects from start to finish with Wrike
Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results. Read more about Wrike
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QAlert   

6
Citizen request management solution for local & county gov
QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Read more about QAlert
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Citizen request management solution for local & county gov
QAlert is a a web-based citizen request management software solution suite used by local and county governments and 311 call centers to track, log, and manage the life-cycle of non-emergency requests, concerns, and complaints. Read more about QAlert
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Wix Answers   

19
The only unified customer support solution.
Wix Answers is a high-tech issue tracking solution built by support agents, for support agents. An all-in-one platform that lets agents instantly connect with customers anywhere. While users find the needed answers on their own, you'll track issues they have and match product flows. Read more about Wix Answers
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The only unified customer support solution.
Wix Answers is a high-tech issue tracking solution built by support agents, for support agents. An all-in-one platform that lets agents instantly connect with customers anywhere. While users find the needed answers on their own, you'll track issues they have and match product flows. Read more about Wix Answers
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Jira Service Desk   

253
Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk
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Simple service desk built on Jira
Jira Service Desk helps support teams provide better service by automating ticket management, self service, agent collaboration, SLAs, reporting & more. Read more about Jira Service Desk
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BOSS Solutions Suite   

93
BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both cloud and on-premise. BOSS has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent customer support. Read more about BOSS Solutions Suite
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BOSS Solutions a FrontRunner in Help Desk Software
BOSS Solutions Suite is an integrated ITIL Service Desk/Help Desk and IT Asset Management solution available for both cloud and on-premise. BOSS has been highly ranked by customers for providing an affordable solution, great user experience, wide range of features, and excellent customer support. Read more about BOSS Solutions Suite
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JIRA   

9,108
Project & Issue Tracking Software - See why we're #1!
JIRA lets you log and track bugs and issues associated with projects, create stories, assign, prioritize and track them. For any team, any size. Get started! Read more about JIRA
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Project & Issue Tracking Software - See why we're #1!
JIRA lets you log and track bugs and issues associated with projects, create stories, assign, prioritize and track them. For any team, any size. Get started! Read more about JIRA
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Backlog   

68
Online project management tool for developers
Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts. Read more about Backlog
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Online project management tool for developers
Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts. Read more about Backlog
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ScriptRunner for Jira   

0
Issue tracking software built for businesses using Jira
ScriptRunner for Jira is an issue tracking software that helps businesses customize workflows, conduct JQL based search, schedule alerts for recurring tasks and more. Supervisors can create issues on project creation, set-up issue transition rules, add comments, and set priorities. Read more about ScriptRunner for Jira
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Issue tracking software built for businesses using Jira
ScriptRunner for Jira is an issue tracking software that helps businesses customize workflows, conduct JQL based search, schedule alerts for recurring tasks and more. Supervisors can create issues on project creation, set-up issue transition rules, add comments, and set priorities. Read more about ScriptRunner for Jira
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Freshservice   

368
A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice
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A complete IT service management (ITSM) tool for business
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools. Read more about Freshservice
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Cayzu   

31
Cloud Based Ticket Management & Help Desk Software
Cayzu Help Desk allows you to handle a variety of issues with a beautiful and easy to use interface. Track every ticket, track email conversations, and track where the fires are. Prioritize and categorize tickets while automating repetitive tasks and analyzing your workflow. Read more about Cayzu
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Cloud Based Ticket Management & Help Desk Software
Cayzu Help Desk allows you to handle a variety of issues with a beautiful and easy to use interface. Track every ticket, track email conversations, and track where the fires are. Prioritize and categorize tickets while automating repetitive tasks and analyzing your workflow. Read more about Cayzu
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HelpDesk   

14
Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
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Ticketing software for effortless customer support
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction. Read more about HelpDesk
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AuditFindings   

7
Audit issue management solution for businesses
AuditFindings is a web-based solution that assists small to large organizations issue tracking through automatic audit trails. Key features include social commenting, data import, issue tagging, document management, reporting, and notifications. Read more about AuditFindings
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Audit issue management solution for businesses
AuditFindings is a web-based solution that assists small to large organizations issue tracking through automatic audit trails. Key features include social commenting, data import, issue tagging, document management, reporting, and notifications. Read more about AuditFindings
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Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
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Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more.. Read more about Vision Helpdesk
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Naverisk   

26
Remote monitoring & management for managed service providers
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in. Read more about Naverisk
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Remote monitoring & management for managed service providers
Naverisk is an All-in-One remote monitoring and management (RMM) solution designed for managed service providers with device monitoring and ticketing system built in. Read more about Naverisk
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SolarWinds MSP Manager   

8
Help desk & billing software for IT service businesses
SolarWinds MSP Manager is a web-based help desk & billing software for IT service businesses with native mobile apps for on-the-go ticket access for technicians. Read more about SolarWinds MSP Manager
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Help desk & billing software for IT service businesses
SolarWinds MSP Manager is a web-based help desk & billing software for IT service businesses with native mobile apps for on-the-go ticket access for technicians. Read more about SolarWinds MSP Manager
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Canfigure   

12
Modular ITSM and ITAM solution based on ITIL principles
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available. Read more about Canfigure
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Modular ITSM and ITAM solution based on ITIL principles
Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available. Read more about Canfigure
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ChangeGear Service Desk   

49
Cloud based solution to track & control IT services
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing. Read more about ChangeGear Service Desk
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Cloud based solution to track & control IT services
ChangeGear Service Desk is a cloud-based ITSM platform that helps organizations to manage IT services, resolve requests, and facilitate ticket routing. Read more about ChangeGear Service Desk
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Alloy Navigator   

41
Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Award winning IT Asset Mgmt and Service Mgmt platform
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. Read more about Alloy Navigator
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Freshdesk   

2,184
Online helpdesk system and customer service software
Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster. Read more about Freshdesk
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Online helpdesk system and customer service software
Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster. Read more about Freshdesk
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IncidentMonitor   

6
Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
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Service desk software with self-service web portal support
IncidentMonitor is an on-premise or cloud-based help and service desk solution, delivering process management, support ticketing and self-service web portals. Read more about IncidentMonitor
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Zendesk   

2,381
Cloud-based Help Desk & Customer Support Platform
Zendesk integrates with the leading bug tracking solutions in the market. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk integrates with the leading bug tracking solutions in the market. Read more about Zendesk
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VIZOR HelpDesk & Assets   

1
ITIL Certified IT Service and Asset Management Solution
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. Read more about VIZOR HelpDesk & Assets On-premise or Cloud. Try for Free.
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ITIL Certified IT Service and Asset Management Solution
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. Read more about VIZOR HelpDesk & Assets On-premise or Cloud. Try for Free.
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Bitrix24   

423
100% free CRM, collaboration and communication tool suite
Bitrix24 is 100% FREE online IT project management solution used by over 4 million companies worldwide. Read more about Bitrix24
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100% free CRM, collaboration and communication tool suite
Bitrix24 is 100% FREE online IT project management solution used by over 4 million companies worldwide. Read more about Bitrix24
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VisionFlow   

9
Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
VisionFlow is a powerful, web-based software with modules for Issue Tracking, Customer Support, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow offers extensive functionality but is easy to use and flexible at the same time. Read more about VisionFlow
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Product dev., ALM, ITSM, Help Desk, Project Mng. and CRM
VisionFlow is a powerful, web-based software with modules for Issue Tracking, Customer Support, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow offers extensive functionality but is easy to use and flexible at the same time. Read more about VisionFlow
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SpiraTest   

100
Powerful Test Management Software
Transform your software testing process today. SpiraTest is a complete test management system with integrated release scheduling and bug/issue tracking. Read more about SpiraTest
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Powerful Test Management Software
Transform your software testing process today. SpiraTest is a complete test management system with integrated release scheduling and bug/issue tracking. Read more about SpiraTest
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Issue Tracking Software Buyers Guide

The key to improving the quality of customer service is resolving customer issues as quickly as you can. And for that, your business can turn to specialized tools, including an issue tracking solution. Issue tracking tools provide complete visibility into the process, from issue capturing, to task assignment, to ticket closing. 

In this buyers guide, we’ll elaborate on the key features of issue tracking software and how such a tool can help your business manage customer service more effectively. 

Here’s what we’ll cover:

What is issue tracking software?

Issue tracking software is software used to capture, store, categorize, and track the resolution of customer requests and complaints. These tools serve as the central platform to track all communication with customers, beginning from the time an issue is recorded to its final resolution.  

What are the deployment options for issue tracking software?

Issue tracking solutions typically come with one of two types of deployment options: cloud-based or on-premise. Here’s a quick summary of the key differences between these deployment choices and the pros and cons of each.

  • Cloud-based: You pay a monthly or annual subscription fee for use of the tool. The vendor takes care of software updates, maintenance, and data backup. The software hosting is managed by the vendor, so your business data will reside on the vendor’s servers or with a third-party cloud service provider.   

  • On-premise: You’ll purchase the tool for a one-time license fee (this could be a recurring cost in some cases where the vendor limits the license usage term to a year or two). Since the software is hosted on your own servers, you’ll have complete control over your data but will have to manage data storage and bug fixes internally.  

Key questions to ask cloud vendors:

  • What security measures do you have in place for preventing data loss in case of cyberattacks?

Key questions to ask on-premise solution vendors:

  • What is the typical time needed to onboard with your tool?

  • Are there any software installation or training costs?

What are some common features of issue tracking software?

Issue tracking software comes with a range of features, such as ticket management, knowledge base, and task management. Below are the most common features of these solutions.

Ticket management: Allow users (customers or internal agents) to raise tickets and leave a description of the issue along with details such as the name/email of the user who raised the request, the agent the ticket is assigned to, and the type of issue.

Ticket management in Freshdesk

Ticket management in Freshdesk 

Task management: View the status of issues as a task list, to view the number of in-progress, open, and closed tickets. Track the owner of a ticket, severity of issue, escalations if any, and other details.

Task management in Zoho Bugtracker

Task management in Zoho BugTracker 

Reporting dashboard: Analyze the performance of your support team based on the number of tickets they worked on and their statuses in a given time period.

Reporting dashboard in TeamSupport

Reporting dashboard in TeamSupport  

Assignment management: Ensure tickets are assigned to the right agent, based on expertise and availability. Add comments explaining an issue when tagging agents.

Assignment management in Jira

Assignment management in Jira 

Knowledge base: Create a searchable repository of common questions and answers that can be viewed by customers and/or agents to find quick resolutions.

Knowledgebase in Freshdesk

Customer view of the knowledge base in Freshdesk 

Back to issue tracking software directory

Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations. They’re obtained from sources believed to be reliable at the time of publication.

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