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Issue Tracking Software

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Jira logo



Project & Issue Tracking Software - See why we're #1!

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Jira lets you log and track bugs and issues associated with projects, create stories, assign, prioritize and track them. For any team, any size. Get started!

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Backlog logo



Online project management tool for developers

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Backlog is an all-in-one online project management tool for developers, with bug tracking, issue tracking, wiki, version control, gantt charts & burndown charts

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JIRA Service Management logo

JIRA Service Management


The only ITSM solution built on the Jira platform

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Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM.

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Issuetrak logo



Report. Resolve. Relax. It starts with Issuetrak.

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Free yourself from tracking your company's issues across spreadsheets and email. Issuetrak allows you to manage everything, from issue creation to resolution to reporting. With multiple hosting options and customized pricing, there's no better time to get on 'trak.

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Zoho Desk logo

Zoho Desk


Superior customer service. Lasting experiences.

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Advanced process automation, feedback loops, cases management, reports makes Zoho Desk more easy to track and solve issues faster. The issue tracking cycle begins when the customer tells your company about their questions, and ends when the customer leaves feedback on the support they received.

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Zoho Projects logo

Zoho Projects


Project Management, Collaboration and Bug Tracking

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Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.

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VIZOR IT Asset Management logo

VIZOR IT Asset Management


ITIL Certified IT Service and Asset Management Solution

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VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

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Civita App logo

Civita App


Community engagement software for civic institutions

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Civita App is a community engagement platform for local governments, civic institutions, and associated organizations. Key features include municipal service issue reporting, facility information, business listings, local news, social media feeds, event calendars, and bill payments.

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Freshservice logo



A complete IT service management (ITSM) tool for business

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Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release & knowledge management tools

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Audit issue management solution for businesses

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AuditFindings is a web-based solution that assists small to large organizations issue tracking through automatic audit trails. Key features include social commenting, data import, issue tagging, document management, reporting, and notifications.

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IssuTrax logo



Issue tracking software for the hospitality sector

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IssuTrax is an issue tracking software that helps businesses in the hospitality sector create, track, and manage service requests. Administrators can monitor safety and environmental issues, maintenance tasks, and guest requests on a unified interface.

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Userback logo



Collect fast visual feedback from any website or design.

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Userback is a visual feedback and issue tracking solution that makes it easy for software teams to collect and manage feedback, feature requests, and bug reports from their users. Collect visual feedback with annotated screenshots, video recordings, and more so that you can manage feedback faster.

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Zendesk Suite logo

Zendesk Suite


Service-first CRM company that builds support & sales tools

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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SpiraTest logo



Powerful Test Management Software

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Transform your software testing process today. SpiraTest is a complete test management system with integrated release scheduling and bug/issue tracking.

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Canfigure logo



Modular ITSM and ITAM solution based on ITIL principles

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Canfigure provides integrated or standalone CMDB, Asset Management, Change Management and Service Desk. The highly adaptable design means you can configure the software yourself to cater for any business requirement. Both on-premise and cloud deployment available.

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Halo Service Desk logo

Halo Service Desk


Help desk management solution

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Halo Service Desk is a cloud-based helpdesk solution designed to streamline workflow management, operations automation, customer & employee engagement, and more. An incident management system helps users handle incidents, service level agreements (SLAs) & communications via a centralized dashboard.

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Volley logo



Collaboration tool for managing website QA design processes

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Volley is a cloud-based issue tracking software that provides businesses with tools to collaboratively identify, improve, and streamline design QA processes for websites. Supervisors can add comments on sites and request team members to provide additional feedback, improving collaboration across the organization.

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Alcea IssueTrack logo

Alcea IssueTrack


Cloud-based issue management software

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Alcea IssueTrack is a cloud-based issue management software designed to help organizations report, view, track, and manage issues across processes, departments, and workflows via a unified portal. The application enables businesses to streamline the prioritization and progression of reported incidents, monitor available resources, and analyze the productivity of employees.

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GitHub logo



Social coding & collaborative development platform

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GitHub is a place to share code with friends, co-workers, classmates, and complete strangers, helping individuals and teams to write faster, better code

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Wix logo



Website builder & publishing platform

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Wix is a website building & publishing platform which helps users create professional websites exactly the way they want, with a drag & drop website editor

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ClickUp logo



Project management, task tracking, & professional goal tools

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ClickUp is a fundamentally new way to work - bringing separate apps like tasks, docs, spreadsheets, goal tracking, resources, and even an inbox, together in one place. It's the convergence of the best productivity and collaboration apps. Finally, there's one app to replace them all.

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Freshdesk logo



Online helpdesk system and customer service software

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Freshdesk seamlessly integrates with JIRA to help customer support and engineering teams stay on the same page and resolve issues faster.

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LiveAgent logo



Great customer service starts with better help desk software

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LiveAgent is the ultimate help desk and customer issue management software. It helps businesses manage customer requests and track issues from a single web-based interface. LiveAgent is a leader in delivering customer satisfaction.

Start with a 14-Day free trial, no credit card required.

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Wrike logo



Manage your projects from start to finish with Wrike

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Track and resolve issues quickly with Wrike's trusted work management. Use custom request forms to auto-assign detailed issues to relevant teams. Track progress with personalized workflows and use powerful reporting tools to showcase results.

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TeamSupport logo



The complete B2B solution for great customer support

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Better Bug Tracking & product dev. TeamSupport is designed for software & technology companies: product & inventory tracking, developer integrations and more!

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Buyers Guide

Issue Tracking Buyers Guide

What is issue tracking software?

Issue tracking software is used by businesses to monitor, manage, and resolve issues in various departments, from customer support to the help desk. Issues can be raised by employees about the workflow or by customers about the offered product or service. The issue management tool tracks tasks from capturing to providing resolution, generating reports, enforcing compliance, and optimizing business resources. You can integrate the tool with bug tracking, complaint management, or help desk software solutions.

How does issue tracking software work?

  • Register customer issues and complaints: Let customers or employees submit issue tickets and then assign those tickets to the appropriate support team members. The issues can be explained using text, images, and videos, depending on the types and severity of the issue.

  • Prioritize and route issues to the stakeholders: Prioritize incoming tickets based on the urgency of the issue to help the support team better serve the employees or customers. Direct the tickets to the right support team members to provide on-time issue resolutions via chat or on call.

  • Close issues and assess analytics: Track the progress on tasks in terms of the type of issues received and resolutions provided. Prepare reports with key metrics to improve employee assistance and enhance customer service.

What is the best issue tracking software?

To find the best backup software based on user reviews, check GetApp’s Category Leaders report. Category leaders can assist you in your software search by finding the best tool that fits your particular needs. You can also select and compare two or more software products to find the one that offers all the features required by your business to make better decisions.

What are the benefits of issue tracking software?

  • Assess customer or employee requirements: Offers multi-channel communication such as email, call, or live chat to connect with customers or employees. This flexibility helps understand and assess the requirements for quick and correct resolution. 

  • Enhance the product development process: Speeds up product development by addressing all issues causing a delivery delay. Further, the tracking system’s issue repository serves as a knowledge base for developers to optimize other product development and testing processes, ensuring the delivery of quality products.

  • Redirect escalated issues: Allows support team members to track escalated issues and direct them to the relevant stakeholders for priority resolution. The support team can rope in the stakeholders by tagging them in relevant tasks or directly aligning them with required tasks within the workflow. 

What are the key features of an issue tracking tool?

  • Dashboard: Track all statistics and metrics using graphs and charts. Analyze the support team's performance based on the number of tickets resolved. 

  • Ticket management: Ensure tickets are assigned to the right team members based on their expertise and bandwidth. Track interactions between the issuer (employee or customer) and the support team and update them on the task progress.

  • Escalation alerts: View system notifications about the priority level of all raised tickets. Schedule and assign task completion date and time to ensure on-time issue resolution.

How to choose the best issue tracking system?

  • Check for live chat: Look for the live chat feature in your selected issue tracking tool, which will help your support team address the issues raised by customers or employees in real time. Live chat is either a built-in feature or can integrate with a third-party live chat application. 

  • Opt for service analytics: Look for an issue tracking system that offers reporting and analytics features to track the resolved issues and ensure on-time resolution. You can also use analytics insights to identify the peak hours when you receive the most issued tickets and ensure the availability of the support team.

  • Assess personalized communication: Look for personalized communication features such as a customized help desk or email with your brand’s tagline or logo. This process will help customers verify the company domain and build trust in your support team. 

How issue tracking software helps SMBs?

  • Reduce post-production time: Using issue tracking tools help small businesses reduce post-production (testing and optimization) time, especially in the case of software development. Integrate the tool with defect tracking or bug tracking software to identify and eliminate the issues in products, leading to on-time delivery. 

  • Enhance customer support: Using issue tracking software with live chat allows small businesses to solve all customer concerns and address their inquiries on time. This process builds trust among customers that their problems are correctly and timely addressed.

  • Increase team collaboration: Using an issue tracking solution helps the project management and development teams effectively communicate and collaborate during the development stages. The team members can crack the progress of raised tickets, give feedback on resolutions, or share the related documents to stay updated.