CXM - 2026 Pricing, Features, Reviews & Alternatives

TeleComp's CXM (Customer Experience Monitoring and Management) offers a comprehensive suite of customizable solutions to enhance customer service, ensure compliance, and improve business outcomes. The CXM portfolio includes advanced call recording, screen recording, performance evaluation and coaching, as well as PCI and HIPAA compliance capabilities.

The call recording feature allows organizations to record phone conversations quickly and easily, enabling them to comply with regulatory requirements, enhance customer experience, and boost revenue. The synchronized audio and video screen recording capabilities provide a complete view of staff performance and customer interactions, empowering businesses to identify and address order discrepancies. The performance evaluation and coaching tools, complete with customizable scorecards and built-in e-learning features, help organizations develop well-trained, confident, and happier agents who can continuously improve their customer interactions.

To safeguard against data breaches, the CXM solution offers the highest levels of security through its PCI and HIPAA compliance features. The CXM ConForm technology automatically pauses recording when sensitive information is shared, such as credit card numbers or social security numbers, and then resumes immediately after, ensuring that sensitive data is never captured. This cost-effective approach eliminates the risk of data breaches and helps organizations achieve the necessary compliance standards.