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Call Center Software

GetApp lists the best Call Center software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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Aircall   

128
Phone system for support and sales teams
Scale your call center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall
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Aircall

128
Phone system for support and sales teams
Scale your call center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall
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Genesys PureCloud   

70
Mobile-optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
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Genesys PureCloud

70
Mobile-optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
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Salesforce Service Cloud   

431
Customer service & support software
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
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Salesforce Service Cloud

431
Customer service & support software
Salesforce Service Cloud offers a solution for contact centers to track & route incoming cases from multiple channels with integration to 80 telephony systems. Read more about Salesforce Service Cloud
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Talkdesk   

402
The world's leading cloud-based contact center software.
Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk
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Talkdesk

402
The world's leading cloud-based contact center software.
Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk
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VanillaSoft   

101
Lead management software and CRM solution - The Power of Simplicity
VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features includ… Read more about VanillaSofting: • queue-based priority lead routing • auto dialing: progressive and preview • logical branch scripting • email drip lead nurturing • mass email • email templates • inbound web lead capture • lead scoring • voice drop of pre-recorded voice mails • call recording, monitoring, whisper & barge • ACD queues • Screen pops VanillaSoft also provides managers with access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.
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VanillaSoft

101
Lead management software and CRM solution - The Power of Simplicity
VanillaSoft brings together the best of CRM, Lead Management and Sales-by-Phone tools into one powerful queue-based lead management solution for inside sales teams, call centers, and other sales-by-phone professionals. VanillaSoft increases productivity, contact rates, makes cold calling easier, and improves sales accountability with features includ… Read more about VanillaSofting: • queue-based priority lead routing • auto dialing: progressive and preview • logical branch scripting • email drip lead nurturing • mass email • email templates • inbound web lead capture • lead scoring • voice drop of pre-recorded voice mails • call recording, monitoring, whisper & barge • ACD queues • Screen pops VanillaSoft also provides managers with access to list imports, workflow, campaign queue management, call activity dashboard, and custom reporting.
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ProcedureFlow   

25
Cloud-based knowledge management software
ProcedureFlow is a cloud-based knowledge management software which enables call centers to create simple visual maps to support customer service operations. Read more about ProcedureFlow
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ProcedureFlow

25
Cloud-based knowledge management software
ProcedureFlow is a cloud-based knowledge management software which enables call centers to create simple visual maps to support customer service operations. Read more about ProcedureFlow
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Nextiva   

182
Simplifying Business Communication
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
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Nextiva

182
Simplifying Business Communication
Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality. Read more about Nextiva
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Dixa   

16
All-in-one customer service platform
Dixa offers next-gen call center software connecting brands to their customers. Get quality VoIP starting at $19 per agent/ per month. Read more about Dixa
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Dixa

16
All-in-one customer service platform
Dixa offers next-gen call center software connecting brands to their customers. Get quality VoIP starting at $19 per agent/ per month. Read more about Dixa
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PhoneBurner   

97
Power dialer & outbound call center software
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner
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PhoneBurner

97
Power dialer & outbound call center software
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner
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LogMeIn Rescue   

91
Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Read more about LogMeIn Rescue
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LogMeIn Rescue

91
Remote support for helpdesks, call centers and organizations
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PC’s, Mac’s, mobile devices, and more. Read more about LogMeIn Rescue
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Pims Auto Dialer   

21
Predictive dialer software for enterprise call centers
Pims is an affordable and easy to use call center solution for inbound, outbound and broadcast dialing. Read more about Pims Auto Dialer
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Pims Auto Dialer

21
Predictive dialer software for enterprise call centers
Pims is an affordable and easy to use call center solution for inbound, outbound and broadcast dialing. Read more about Pims Auto Dialer
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UJET   

38
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
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UJET

38
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
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ChaseData   

122
Cloud-based call center solution for SMBs
Cloud-based scalable call center solutions are in reach of every sized business in every industry. Read more about ChaseData
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ChaseData

122
Cloud-based call center solution for SMBs
Cloud-based scalable call center solutions are in reach of every sized business in every industry. Read more about ChaseData
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Zoho Desk   

1,540
Industry's first context-aware Helpdesk Software
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk
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Zoho Desk

1,540
Industry's first context-aware Helpdesk Software
With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. Hook up your customer service number with Zoho Desk, and make/receive calls in-app. Your traditional customer service telephony that has been redesigned for the cloud. Read more about Zoho Desk
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XenCALL   

11
Predictive dialer CRM with VoIP for call centers.
XenCALL is a call center automation software with predictive dialing, a built-in CRM, automatic lead distribution and a live floor map of your sales team. Read more about XenCALL
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XenCALL

11
Predictive dialer CRM with VoIP for call centers.
XenCALL is a call center automation software with predictive dialing, a built-in CRM, automatic lead distribution and a live floor map of your sales team. Read more about XenCALL
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Newfies-Dialer   

4
Auto dialers for lead generation & telemarketing
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more. Read more about Newfies-Dialer
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Newfies-Dialer

4
Auto dialers for lead generation & telemarketing
Newfies-Dialer is an auto-dialer, voice & SMS broadcasting system designed for lead generation, marketing, political campaigning, debt collection, and more. Read more about Newfies-Dialer
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Balto   

2
Call center phone coaching for sales & customer service reps
Balto understands phone conversations and automatically tells reps what to say, live on each call. Read more about Balto
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Balto

2
Call center phone coaching for sales & customer service reps
Balto understands phone conversations and automatically tells reps what to say, live on each call. Read more about Balto
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VCC Live   

26
All-in-one Cloud Contact Center Software
Cloud-based call center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live
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VCC Live

26
All-in-one Cloud Contact Center Software
Cloud-based call center software with management and operator features incorporated as well as data security and analytical report. Read more about VCC Live
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Freshcaller   

6
Cloud call center for customer support & sales
Freshcaller is the call center software for startups and small teams. The intention is to help businesses / teams set-up and run a powerful call center. Read more about Freshcaller
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Freshcaller

6
Cloud call center for customer support & sales
Freshcaller is the call center software for startups and small teams. The intention is to help businesses / teams set-up and run a powerful call center. Read more about Freshcaller
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Call Center Application   

7
Predictive dialer & call automation for call centers
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application
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Call Center Application

7
Predictive dialer & call automation for call centers
Dialing Innovations’ Call Centre Application is a predictive dialer and automated outbound calling tool for call centers, designed to aid with call center operations by automating tasks such as lead prioritization, call distribution, call recording, answering machine detection, cost tracking & more… Read more about Call Center Application
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Oracle RightNow Contact Center Experience   

17
Multi-channel contact center
Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience
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Oracle RightNow Contact Center Experience

17
Multi-channel contact center
Manage the customer experience from end-to-end across multiple channels, unifying contextual data and knowledge. Read more about Oracle RightNow Contact Center Experience
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InGenius   

1
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
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InGenius

1
Call center CRM-integrated software
InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs. Read more about InGenius
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uContact   

21
Beautiful Contact Center Solution - Omnichannel - All in One
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care. Read more about uContact
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uContact

21
Beautiful Contact Center Solution - Omnichannel - All in One
uContact is a contact center solution designed to provide inbound, outbound & blended call centers with multiple channels to manage sales & customer care. Read more about uContact
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Convoso   

12
Convert more leads in less time!
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!
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Convoso

12
Convert more leads in less time!
Convoso's cloud contact center software provides powerful and easy-to-use solutions to help businesses cost-effectively increase their sales pipelines by up to 150% and deliver top-tier customer experience. Our cutting-edge call center tools are designed to provide your agents and customers with an enjoyable experience and optimal results. Read more about Convoso Our blended, cloud contact center software provides fully-integrated end-to-end applications that include: 'lite' CRM, PBX system, intelligent dialer, hosted IVR, webRTC softphone, LMS, reporting tools, and more!
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CrazyCall   

35
Cloud telephony for sales
Cloud Telephony for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. Read more about CrazyCall
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CrazyCall

35
Cloud telephony for sales
Cloud Telephony for Call Centers & Sales Professionals that's accessible right within your browser, without any installation or complex billing. Read more about CrazyCall
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Minimum rating
Call Center Software Buyers Guide

What is Call Center Software?

Call Center software enables the running of inbound, outbound, or blended call centers. Most call center softwares include computer telephony integration (CTI), an automatic call distributor (ACD), interactive voice response (IVR) systems, skills-based routing, call queues, call monitoring, recording, and barging, whisper coaching, predictive dialers, click-to-call, real-time and historical reporting, and call analytics.

Reviewers choice

Discover which apps stand out for specific criteria according to our users opinions.

Value for money
LiveAgent
4.6
Branch Messenger
4.6
Zoho Desk
4.5
Freshdesk
4.4
Features
LiveAgent
4.5
Zoho Desk
4.4
Freshdesk
4.3
Zendesk
4.3
Ease of use
Branch Messenger
4.7
Freshdesk
4.5
Zoho Desk
4.4
Zendesk
4.3
Customer support
LiveAgent
4.7
Freshdesk
4.5
Zoho Desk
4.3
Zendesk
4.3
Recommended
LiveAgent
8.9
Freshdesk
8.7
Zoho Desk
8.5
Zendesk
8.3
See all reviews
Category leaders

Each app is scored using 5 factors, worth 20 points each, for a possible total of 100.

1
Reviews
Aircall
Phone system for support and sales teams
74/100
2
Reviews
RingCentral
A Complete Business Cloud Phone System Solution
70/100
3
Reviews
NICE inContact
Cloud Contact Center Software
65/100
4
Reviews
Bitrix24
Free collaboration, communication & management tool suite
60/100
5
Reviews
XCALLY
Omnichannel contact center management
59/100
Explore leaderboard
Related categories
Customer Service & SupportCustomer ManagementCommunications

Call Center Category Leaders Q1 2019

GetApp's quarterly ranking showcases the leading 10-15 Call Center apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

See all apps
Score
ReviewsIntegrationsMobileFunctionalitySecurity
1. Aircall
74
1. Aircall
74
compareremove
Reviews 14/20
Integrations 18/20
Mobile 18/20
Functionality 12/20
Security 12/20
2. RingCentral
70
2. RingCentral
70
compareremove
Reviews 20/20
Integrations 15/20
Mobile 16/20
Functionality 19/20
Security -/20
3. NICE inContact
65
3. NICE inContact
65
compareremove
Reviews 15/20
Integrations 7/20
Mobile 8/20
Functionality 17/20
Security 18/20
4. Bitrix24
60
4. Bitrix24
60
compareremove
Reviews 16/20
Integrations 13/20
Mobile 15/20
Functionality 16/20
Security -/20
5. XCALLY
59
5. XCALLY
59
compareremove
Reviews 14/20
Integrations 8/20
Mobile 6/20
Functionality 17/20
Security 14/20
6. Vonage Business
56
6. Vonage Business
56
compareremove
Reviews 16/20
Integrations 8/20
Mobile 16/20
Functionality 16/20
Security -/20
7. Five9
54
7. Five9
54
compareremove
Reviews 17/20
Integrations 12/20
Mobile 7/20
Functionality 18/20
Security -/20
8. Nextiva
53
8. Nextiva
53
compareremove
Reviews 17/20
Integrations 3/20
Mobile 16/20
Functionality 17/20
Security -/20
9. VICIdial
50
9. VICIdial
50
compareremove
Reviews 16/20
Integrations 7/20
Mobile 0/20
Functionality 14/20
Security 13/20
10. Genesys PureCloud
50
10. Genesys PureCloud
50
compareremove
Reviews 13/20
Integrations 7/20
Mobile 14/20
Functionality 16/20
Security -/20
11. Connect First
42
11. Connect First
42
compareremove
Reviews 10/20
Integrations 5/20
Mobile 0/20
Functionality 12/20
Security 15/20
12. Virtual Contact Center
42
12. Virtual Contact Center
42
compareremove
Reviews 15/20
Integrations 3/20
Mobile 6/20
Functionality 18/20
Security -/20
13. Twilio Flex
41
13. Twilio Flex
41
compareremove
Reviews 17/20
Integrations 7/20
Mobile 0/20
Functionality 17/20
Security -/20
14. CallTools
41
14. CallTools
41
compareremove
Reviews 15/20
Integrations 11/20
Mobile 0/20
Functionality 15/20
Security -/20
15. Talkdesk
40
15. Talkdesk
40