App comparison
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Freshdesk Omni
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Omnichannel customer support software
Last updated: November 2025
Freshdesk Omni Alternatives & Competitors (2026)
Top 9 free alternatives
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
1.3
Value for money
Starting price
0.6
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
1.9
Value for money
Starting price
0.6
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
1.6
Value for money
Starting price
0.5
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
1.9
Value for money
Starting price
0.5
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
1.3
Value for money
Starting price
0.4
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build forms at the drop of a prompt
1.4
Value for money
Starting price
0.7
Functionality
Lead Generation
5/5
Employee Onboarding
5/5
Workflow Management
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
1.7
Value for money
Starting price
0.8
Functionality
Feedback Management
5/5
URL Customization
5/5
Multi-Language
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
SumUp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
POS and payments processing software
1.5
Value for money
Starting price
0.6
Functionality
Promotions Management
5/5
Billing & Invoicing
5/5
Restaurant POS
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
1.5
Value for money
Starting price
0.3
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Rocketlane
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A client-centric, next-gen PSA tool
1.8
Value for money
Starting price
0.8
Functionality
Activity Dashboard
5/5
Project Tracking
5/5
Customer Experience Management
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Connecteam
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enhance employee management with the only all-in-one app
1.7
Value for money
Starting price
0.7
Functionality
Time Off Requests
5/5
Online Booking
5/5
Mobile App
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Most powerful, all-in-one solution for community engagement.
1.6
Value for money
Starting price
0.5
Functionality
Discussions/Forums
5/5
Reporting/Analytics
5/5
Recurring/Subscription Billing
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer loyalty program management
2.2
Value for money
Starting price
1.2
Functionality
Transaction History
N/A
Social Engagement
N/A
Rewards Program
N/A
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
1.5
Value for money
Starting price
0.5
Functionality
Customizable Fields
5/5
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Powerful Promotion Engine for Enterprises
1.7
Value for money
Starting price
0.7
Functionality
Rewards Management
5/5
Loyalty Program
5/5
Reporting/Analytics
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online survey & questionnaire tool
1.8
Value for money
Starting price
0.8
Functionality
Process/Workflow Automation
5/5
Alerts/Notifications
5/5
Survey/Poll Management
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
1.6
Value for money
Starting price
0.6
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one management solution built for small business
1.2
Value for money
Starting price
0.3
Functionality
SMS Messaging
5/5
Customer Engagement
5/5
Chat/Messaging
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
1.7
Value for money
Starting price
0.8
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Create customer journey maps, personas & impact maps online
1.8
Value for money
Starting price
0.8
Functionality
Drag & Drop
5/5
User Research Analysis
5/5
User Journeys
5/5
Top Features
Tagging
5/5
Support Ticket Management
5/5
Real-Time Notifications
5/5