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Freshdesk Omni

Omnichannel customer support software

Last updated: October 2024

Table of Contents

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Freshdesk Omni - 2025 Pricing, Features, Reviews & Alternatives

What is Freshdesk Omni?

Freshdesk Omni fosters powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving. Agents can effectively manage internal tasks and conversations with private threads and integrations with popular collaboration tools like Slack and Teams. This promotes efficient problem-solving.

The Suite offers unified data management and reporting capabilities, allowing leaders to access comprehensive and centralized data effortlessly. With the assistance of AI, leaders can efficiently create and navigate complex reports, identify areas for improvement, gain key insights, and enhance operational efficiency via optimization recommendations that automatically surface within your personalized homepage.

Starting from

/user

Per month

Alternatives with better value for money

Freshdesk Omni's key features

Most critical features, based on insights from Freshdesk Omni users:

Alerts/Escalation

4.0

(1)

Real-Time Notifications

5.0

(1)

Real-time Conversations

4.0

(1)

Customer Database

4.0

(1)

Multi-Language

0.0

(0)

Tagging

5.0

(1)

All Freshdesk Omni features

Features rating:

4.5

(2)

Activity Tracking

4.0

(1)

Content Creation

4.0

(1)

Workflow Management

(0)

Reporting & Statistics

(0)

Real-Time Monitoring

(0)

Real-Time Data

(0)

Queue Management

(0)

Predictive Analytics

(0)

Performance Metrics

(0)

Online Forums

(0)

One-to-One Messaging

(0)

Multi-Channel Data Collection

(0)

Multi-Channel Communication

4.0

(1)

Monitoring

(0)

Live Chat

(0)

Knowledge Management

(0)

Knowledge Base Management

5.0

(1)

Interaction Tracking

(0)

Inbox Management

(0)

Widgets

(0)

Virtual Assistant

(0)

Third-Party Integrations

(0)

Text Editing

(0)

Template Management

(0)

Surveys & Feedback

(0)

Support Ticket Management

5.0

(1)

SSL Security

(0)

Social Media Integration

(0)

Single Sign On

(0)

Service Level Agreement (SLA) Management

(0)

Sentiment Analysis

(0)

Self Service Portal

(0)

Search/Filter

(0)

Role-Based Permissions

(0)

Reporting/Analytics

(0)

Gamification

(0)

Customer History

(0)

Customer Experience Management

(0)

Customer Communication

(0)

CRM

(0)

Content Management

(0)

Communication Management

(0)

Collaboration Tools

(0)

Chat/Messaging

(0)

Catalog Management

(0)

Call Center Management

(0)

Autoresponders

(0)

Appointment Management

(0)

API

(0)

Alerts/Notifications

(0)

Activity Dashboard

(0)

Access Controls/Permissions

(0)

Full Text Search

(0)

Feedback Management

(0)

Event Triggered Actions

(0)

Engagement Tracking

(0)

Email Templates

(0)

Email Management

(0)

Drag & Drop

(0)

Decision Support

(0)

Data Import/Export

(0)

Dashboard

(0)

Customizable Templates

(0)

Customizable Reports

(0)

Customizable Forms

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Customer Segmentation

(0)

Freshdesk Omni alternatives

Freshdesk Omni

3.5

(2)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

2.5

Features

4.5

Value for Money

3.0

Customer Support

3.0

Zoho CRM

4.3

(6.9K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.2

Features

4.3

Value for Money

4.3

Customer Support

4.1

Zoho Desk

4.5

(2.1K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Jotform

4.7

(2.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

Freshdesk Omni pricing

Value for money rating:

3.0

Starting from

/user

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Freshdesk Omni integrations (83)

Freshdesk Omni support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Training options

Webinars

Documentation

Videos

Freshdesk Omni reviews

Overall rating

3.5

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6/10

Rating distribution

Freshdesk Omni FAQs

Q. What type of pricing plans does Freshdesk Omni offer?

Freshdesk Omni has the following pricing plans:
Starting from: $29.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Freshdesk Omni?

Freshdesk Omni has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Freshdesk Omni support?

Freshdesk Omni supports the following languages:
English

Q. Does Freshdesk Omni offer an API?

Yes, Freshdesk Omni has an API available for use.

Q. What other apps does Freshdesk Omni integrate with?

Freshdesk Omni integrates with the following applications:
HubSpot Marketing Hub, Constant Contact, GitHub, Talkdesk, Adobe Commerce, WooCommerce, Google Analytics 360, Aircall, Dropbox Business, Zoho CRM, Insightly, Jira, Campaign Monitor by Marigold, FullContact, BILLIVING, Transifex, FluentStream, Time Doctor, Zapier, Pivotal Tracker, iorad, QuickBooks Online Advanced, Five9, RingCentral Contact Center, Gmail, Solve CRM, Segment, Klips, OneDrive, Google Workspace, ilos, Google Drive, Pipedrive, FreshBooks, Zoom Workplace, Freshsales, Userlike, Pipeline CRM, iContact, Microsoft Teams, OneSky, WordPress, WorkflowMax, Twitter/X, Woopra, Ameyo, Salesforce Sales Cloud, CS-Cart Store Builder, OneLogin, SugarCRM, Harvest, Slack, Capsule, CustomerGauge, Meta for Business, Olark, Batchbook, Highrise, SurveyMonkey, Keap, Hubstaff, Google Calendar, Easy Insight, Mailchimp, Localize, Hootsuite, elevio, Xero, ChargeDesk, ProProfs Knowledge Base, BigCommerce, Shopify

Q. What level of support does Freshdesk Omni offer?

Freshdesk Omni offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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