LiveChat vs LiveAdmins

Zendesk Suite

Tidio

Drift

2Chat

charles

Finn AI

Compare LiveChat and LiveAdmins based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

Alerts/Escalation

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Campaign Management

Canned Responses

Chat/Messaging

Chatbot

Churn Management

Collaboration Tools

Communication Management

Configurable Workflow

Contact Management

Content Creation

Content Management

Conversation Intelligence

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Portal

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Deal Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Gamification

Generative AI

Geotargeting

Health Score

Inbox Management

Interaction Tracking

Internal Chat Integration

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Multiple Data Sources

Negative Feedback Management

NPS Survey Structure

Offline Form

Onboarding

Opportunity Management

Performance Metrics

Personalization

Predictive Analytics

Prioritization

Proactive Chat

Process/Workflow Automation

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Referral Tracking

LiveChat

Android

Web-based

Windows

iPad

iPhone

student

I love using this software and it's fun to use and see yourself improving your typing skills.

Student

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

Graphic Designer

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Owner

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

Mechanical engineering

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

President

Very easy to use and customers love reaching out to us via LiveChat. Our customers love booking appointments using this software.

Security Coordinator

It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone.

Sales Executive

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Proofreader

LiveChat is the perfect way to interact with potential customers and keep them interested in your product.

Behavior support specialist 

I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.

Sr. Member Advocate

We speak to members and applicants every day using this feature. It's perfect and provides opportunities for macro and Zendesk integration.

Project Manager

It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.

Data Analyst

Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest.

It's relatively easy to use and it's very useful to be able to see where your customer is browsing from and what they are seeing.

Resident

Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.

owner

Excellent resource for companies looking to increase customer support and sales.

Teacher

Some of the participant are rude. Maybe the admin should screen the people who wants to use this software.

LiveChat screenshot: Chat widget

LiveChat screenshot: AI Copilot

LiveChat screenshot: Customization

LiveChat screenshot: Mobile apps

LiveChat screenshot: Reports and analytics

LiveChat screenshot: Customer satisfaction

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Finn AI builds AI-Powered virtual assistants for banks and credit unions to improve their digital customer experience.

LiveAdmins allows you to set up your own live chat widget on your website. You can also manage all of your customers' chats from one place—the LiveAdmins dashboard. You can also record and replay conversations in case you want to revisit a past conversation with a customer.

Reporting/Analytics

Screen Sharing

Search/Filter

Support Ticket Management

Surveys & Feedback

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

LiveAdmins

General Manager

The integration with our website was seamless. It looks like it has been there since day one, and the response time for customers is excellent.

Head Of Customer Service

Customer support is available by I never needed it. I love that they insist on feedback which shows commitment.

Sales Manager

Have had few (if any complaints) from customers dealing with this service.

service coordinator

Having a live person they can chat with 24/7 is awesome.

I've had simple services like Zopim that I manned myself, and it was nuts. Every time someone was on my site a bell rung and my team was distracted.

Internet Sales & Marketing Manager

Ease of use and interactive for customers and the dealership alike. Team is always in contact with us to find ways to improve our customer experience.

We're from a small, rural town and most customers find the tool very handy. It has integrated nicely with our new CRM, and the verbatim's for managers are excellent.

Great lead information from our websites at a very low cost.

Manager of Business Development

Great company and very high return on investment.

Director Of Business Development

Would recommend to anyone who is sick of paying stupid money for flashy chat tools.

Sometimes there is a language barrier but we are working through that.

It really makes a huge difference to let customers know there is a live person to answer questions anytime. A lot of visitors to the website use chat as they would a salesperson.

LiveChat vs LiveAdmins Comparison (2026)

LiveChat vs LiveAdmins Comparison (2026)

LiveChat

LiveAdmins

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives