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LiveChat
Customer service software that boosts online sales.
Last updated: January 2025
Table of Contents
LiveChat - 2025 Pricing, Features, Reviews & Alternatives
Starting from
24
/user
Per month
LiveChat's key features
GetApp's analysis of 144 verified user reviews collected between July 2021 and June 2024 identified LiveChat's most critical features and how it performs according to users.
Reviewers appreciate LiveChat's live chat capabilities for providing real-time support and resolving customer issues quickly. They find the real-time read function particularly valuable, allowing them to see what customers are typing before they send it. Users also highlight the ease of customization, integration with other tools, and the polished user experience. They report that live chat improves customer satisfaction, increases sales, and enhances team productivity. However, some users mention occasional delays in response times. Of the 31 LiveChat users who gave detailed accounts of their use of Live Chat, 100% rated this feature as important or highly important.
Users report that LiveChat's real-time notifications are essential for timely responses to customer inquiries. They indicate that these notifications alert agents immediately when a new chat request arrives, ensuring prompt customer support. Reviewers find this capability useful for monitoring agent availability and maintaining a continuous flow of communication. They say it helps businesses provide instant results and resolve issues on the spot, enhancing overall efficiency and customer satisfaction. Of the 17 LiveChat users who gave detailed accounts of their use of Real-Time Notifications, 100% rated this feature as important or highly important.
Reviewers highlight LiveChat's real-time consumer-facing chat as a key aspect for providing immediate support and enhancing customer experience. They appreciate the ability to interact with customers instantly, which helps in addressing queries, increasing sales, and building trust. Users find it convenient for both businesses and customers, allowing for seamless and personalized interactions. They also mention that it supports 24/7 accessibility and human interaction, which improves conversion rates and customer satisfaction. Of the 62 LiveChat users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 94% rated this feature as important or highly important.
Users find LiveChat's mobile access feature valuable for connecting with customers from anywhere at any time. They report that it allows agents to respond to inquiries outside of office hours, increasing availability and convenience. Reviewers appreciate the ability to access chats on mobile devices, which supports multitasking and enhances customer service. They mention that the mobile app is user-friendly and critical for businesses as more customers prefer using mobile devices for support. Of the 60 LiveChat users who gave detailed accounts of their use of Mobile Access, 92% rated this feature as important or highly important.
Reviewers indicate that LiveChat's support ticket management is helpful for organizing and tracking customer inquiries. They appreciate the centralized system for managing tickets, which improves efficiency and accountability. Users find it useful for collaboration among support teams and for maintaining a record of customer interactions. However, some mention that the options for dealing with tickets are limited and that there can be occasional connectivity issues. Of the 35 LiveChat users who gave detailed accounts of their use of Support Ticket Management, 91% rated this feature as important or highly important.
Users report that LiveChat's transcripts/chat history feature is essential for improving customer service and maintaining records of past interactions. They appreciate the ability to reference previous conversations, which helps in resolving issues and enhancing support services. Reviewers find it useful for training, quality assurance, and building stronger customer relationships. They also mention that it aids in analyzing interactions and implementing improvements based on past chats. Of the 60 LiveChat users who gave detailed accounts of their use of Transcripts/Chat History, 87% rated this feature as important or highly important.
All LiveChat features
Features rating:
LiveChat awards
LiveChat alternatives
LiveChat pricing
Starting from
24
/user
Per month
User opinions about LiveChat price and value
Value for money rating:
Of 177 reviews that provide robust commentary on LiveChat's price and value, 61% mention it in a positive light.
Some users report that LiveChat offers good value for money, especially with its robust features and ease of use. Reviewers indicate that the software's free trial and reasonable pricing structure make it accessible for many businesses. Some users say that the cost is justified by the efficiency and convenience it brings to customer support. Reviewers appreciate the integrations and insights provided, even though some features come at a higher price. Users think that the software is well-priced compared to its competitors and offers a good balance of functionality and cost.
However, some reviewers feel that LiveChat is expensive, particularly for small businesses or teams with multiple agents. They find the pricing structure to be a drawback, especially when compared to cheaper alternatives that offer similar features. Some users say that the cost of additional features and the lack of a free version can be off-putting. Reviewers indicate that the monthly subscription fees can be high, and some functionalities may not justify the cost for smaller companies. Users think that while the software is valuable, its pricing could be more competitive.
Check .
To see what individual users think of LiveChat's cost and value, check out the review excerpts below.
LiveChat integrations (175)
Integrations rated by users
We looked through 1,692 user reviews, to identify which products are mentioned as LiveChat integrations, and what is the users perception.
“So that all inquiries can be fileTo the appropriate department once I’ve created tickets or inquiries from clients”
Devin Floyd
Owner
“It is simple to store Livechat data on Salesforce and to communicate with our customers on multiple platforms.”
Nomfundo Madlala
Quality Assessor
LiveChat support options
Typical customers
Platforms supported
Support options
Training options
LiveChat reviews
Overall rating
4.6
/5
1.6K
Positive reviews
95
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.64/10
1.1K
426
61
13
4
LiveChat FAQs
LiveChat has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of LiveChat?
LiveChat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does LiveChat support?
LiveChat supports the following languages:
Finnish, Russian, Turkish, Korean, Italian, Czech, French, Indonesian, Ukrainian, Hungarian, Swedish, English, Spanish, Irish, Hebrew, Arabic, Thai, Norwegian (Bokmal), Polish, Chinese (Traditional), Japanese, Portuguese, Danish, Chinese (Simplified), German, Dutch
Q. Does LiveChat support mobile devices?
LiveChat supports the following devices:
Android, iPad, iPhone
Q. Does LiveChat offer an API?
Yes, LiveChat has an API available for use.
Q. What other apps does LiveChat integrate with?
LiveChat integrates with the following applications:
Wix, OpenCart, Capsule, HubSpot Marketing Hub, Kommo, Constant Contact, Drupal, Omnistar Affiliate, 2way, GitHub, Talkdesk, Adobe Commerce, LogMeIn Rescue, WooCommerce, Google Analytics 360, Todoist, Dropbox Business, WHMCS, Ortto, Magentrix, Zoho CRM, Jira, Campaign Monitor by Marigold, FullContact, 1Password, ActiveCampaign, X-Cart, Gold-Vision CRM, TeamViewer Remote, LeadSquared, CoreCommerce, WhatsApp, Webflow, Clearbit, Pinnacle Cart, PrestaShop, Zapier, Instapage, Google Docs, Shoplo, Segment, Unbounce, Benchmark Email, Trello, Grasshopper, Playvox, Pipedrive, Landingi, EKM, FreshBooks, Zoom Workplace, iContact, Shift4Shop, WordPress, Freshdesk, Twitter/X, Helpmonks, Woopra, Stripe, Jimdo, Nutshell, Salesforce Sales Cloud, SugarCRM, Close, Squarespace, Slack, Google Contacts, Google Ads, Basecamp, ProProfs LMS, GetResponse, Weebly, 1CRM, Zen Cart, Microsoft To Do, Ecwid, Zendesk Sell, JIRA Service Management, Meta for Business, Mixpanel, Kissmetrics, Highrise, Keap, Mailchimp, Triggerbee, Twilio, Volusion, Joomla, Asana, Podio, elevio, WhatConverts, Wishpond, ProjectManager.com, ProProfs Knowledge Base, HubSpot CRM, Firefly, ChatBot, Evernote Teams, Toggl Track, BigCommerce, Join.Me, GoDaddy Website Builder, Shopify, Zendesk Suite
Q. What level of support does LiveChat offer?
LiveChat offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support
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