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LiveChat

Premium Customer Service Software for Live Chat & Help Desk

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LiveChat Pricing, Features, Reviews and Alternatives

LiveChat product overview

Price starts from

16

/user

Per month

What is LiveChat?

LiveChat is a premium online chat software which allows customer service agents to contact customers directly on their website, via social media or in the mobile, web or messaging app. Easy to implement, customize and rebrand, LiveChat is perceived as a simple chat window that sits on a website. Under the hood, it’s a powerful customer service software that fulfills all communication needs of modern companies.

Key benefits of using LiveChat

LiveChat increases number of successful transactions.
It helps increase average order value.
Companies using it increased sales conversion rate and customer satisfaction level.
Customers using LiveChat get access to company reps in a very simple way.
All chats are secured, what makes LiveChat a reliable communication channel.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Live Online
Videos

LiveChat pricing information

Value for money

4.5

/5

1.1K

Starting from

16

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LiveChat features

Functionality

4.5

/5

1.1K

Total features

69

5 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Live Chat

Functionality contenders

LiveChat users reviews

Overall Rating

4.7

/5

1.1K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.71/10
Rating distribution

5

4

3

2

1

831

303

44

7

2

Pros
I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
AvatarImg

Fausto F.

Cons
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

AR

Anonymous Reviewer

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

JF

Jayden F.

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

JS

Jake S.

Overall rating contenders

Overall Rating

Engage quickly and easily with customers on your site

Reviewed a year ago

Transcript

Lorraine P.: My name is Lorraine. I am a senior operations manager for an education company, and I would...

MD
AvatarImg

Mark D.

Educator

Higher Education, 1,001-5,000 employees

Review source

Overall Rating

Easy to get “live” help

Reviewed 2 years ago

Transcript

Mark: Hi, my name is Mark. I'm an online instructor and I work in higher education and I would give LiveChat...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

For real-time client service, this is the ideal tool.

Reviewed 15 days ago

LiveChat is a great tool for customer service that I enjoyed and provided faster customer support. It helped to get 100% client satisfaction by providing faster responses.

Pros

Livechat is a fantastic tool for providing real-time client care. It is incredibly simple to use and offers all of the tools necessary to deliver faster customer response, focused message, high deliverability, preset responses, and messaging preview.

Cons

There are no complicated points for me that I disliked most.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Application that optimizes customer service and loyalty

Reviewed 7 days ago
Pros

I found it to be an excellent and very useful application for customer service and super easy to embed in a website or e-commerce without having to have super technical knowledge. Just place the plugin or the code generated by it in the desired area and that's it. It has many options for customization of appearance and language, as well as automation of responses. Time and satisfied customers are saved, as agility and speed in service is essential to retain customers.

Cons

It's not a cheap application. In order to get the minimum return from it regarding reports, it is necessary to invest in the TEAM plan. Now if it is a robust e-commerce and has commercial service organized in an exclusive department, I recommend the BUSINESS.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Good value but lacks some key functionality and integration

Reviewed 3 years ago

Livechat gives us the ability to engage more directly with visitors to our site. It has certain functional limitation which my team find frustrating, however for the price that we pay, it is still good value.

Pros

Livechat has provided a really useful platform for us to get started with livechat provision on our site. The chat interface itself is easy for agents to use. It is also inexpensive compared with other similar platforms.

Cons

There are some important features missing or lacking. Spell check within the livechat itself is crucial for agents to ensure we are always putting our 'best foot forward', while trying to respond quickly to visitors. The automated greetings are great but lack the ability to set logic within the conditions, meaning I don't have quite the level of control I would like over the greetings. The CRM integration...

Vendor response

Hi Annabel, Thank you for your feedback, we do our best to create the best live chat experience for our customers and to constantly improve our product. If you don't mind, our Customer Success Team will be in touch to collect a few more information regarding some of the issues you experienced. Cheers, LiveChat Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The Best Helpdesk Software Available

Reviewed 3 months ago

I believe that livechat increases the well-being of customer support workers while also providing a better experience for customers, as they are no longer waiting on the phone impatiently. Canned replies are useful because they allow the user to quickly communicate information or instructions to consumers without having to explain each time a problem arises.

Pros

The LiveChat chat system continues to astound me with its flexibility and power while maintaining an easy-to-use, intuitive, and straightforward user interface. Administrative tasks are an ease and a delight (and I don't say that lightly)! Upscaling is simple, and their customer service representatives are pleasant to speak with and really helpful. The developer documentation portal for their APIs and libraries is, without a doubt, the best example I've ever seen. If you're looking for a way to integrate or customize LiveChat, this is a significant plus.

Cons

In comparison to the PC versions, the mobile app needs a lot of work, and we won't see all of the live chat features there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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When in LiveChat

Reviewed 19 days ago
Pros

I usually use this live chat platform due to my website's customer service software's third party. I always be grateful since it is a free platform that caters my queries and customer assistance when in confusions. I do appreciate its system and prompt responses. Urgency is the key to its ratings when it comes to CSR.

Cons

I don't experienced much difficulties in this software. However, if my internet got slow connection I often found it very disgruntling, hough.

LiveChat FAQs and common questions

Q. What type of pricing plans does LiveChat offer?

LiveChat has the following pricing plans:
Starting from: $16.00/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of LiveChat?

LiveChat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does LiveChat support?

LiveChat supports the following languages:
Finnish, Russian, Turkish, Korean, Italian, Czech, French, Indonesian, Ukrainian, Hungarian, Swedish, English, Spanish, Irish, Hebrew, Arabic, Thai, Norwegian (Bokmal), Polish, Chinese (Traditional), Japanese, Portuguese, Danish, Chinese (Simplified), German, Dutch


Q. Does LiveChat support mobile devices?

LiveChat supports the following devices:
Android, iPad, iPhone


Q. Does LiveChat offer an API?

Yes, LiveChat has an API available for use.


Q. What other apps does LiveChat integrate with?

LiveChat integrates with the following applications:
Wix, OpenCart, Capsule, HubSpot Marketing Hub, amoCRM, Constant Contact, Drupal, Omnistar Affiliate, 2way, GitHub, Talkdesk, Adobe Commerce, Rescue, WooCommerce, Google Analytics 360, Todoist, Mailigen, IRIS CRM, Dropbox Business, WHMCS, Ortto, Magentrix, Zoho CRM, Jira, Campaign Monitor, FullContact, 1Password, ActiveCampaign, X-Cart, Gold-Vision CRM, TeamViewer, LeadSquared, CoreCommerce, WhatsApp, Webflow, Pinnacle Cart, PrestaShop, Zapier, Instapage, Google Docs, Shoplo, Segment, Unbounce, Benchmark Email, Trello, Grasshopper, Playvox, Pipedrive, Landingi, ekmPowershop, FreshBooks, Zoom Meetings, iContact, Shift4Shop, WordPress, Freshdesk, Twitter, Helpmonks, Woopra, Stripe, Jimdo, Nutshell, Salesforce Sales Cloud, SugarCRM, Close, Squarespace, Slack, Google Contacts, Google Ads, Basecamp, ProProfs LMS, GetResponse, Weebly, 1CRM, Zen Cart, Microsoft To Do, Ecwid, Zendesk Sell, JIRA Service Management, Meta for Business, Mixpanel, Kissmetrics, Highrise, Keap, Mailchimp, Triggerbee, Twilio, Volusion, Joomla, Asana, Podio, elevio, WhatConverts, Wishpond, ProjectManager.com, ProProfs Knowledge Base, HubSpot CRM, Firefly, Chatbot, Evernote Teams, Toggl Track, BigCommerce, Join.Me, GoDaddy Website Builder, Shopify, Zendesk


Q. What level of support does LiveChat offer?

LiveChat offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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