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LiveChat Logo

Customer service software that boosts online sales.

Last updated: January 2025

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Table of Contents

LiveChat - 2025 Pricing, Features, Reviews & Alternatives

What is LiveChat?

LiveChat is an easy-to-use chat platform with many powerful features designed to provide quick and effective customer support. It offers software solutions to manage business communications, generate leads, and sell online. It’s intuitive, easy to use, and fully customizable to naturally blend in with any website. A number of features inside the platform make it a powerful tool to win over customers.

LiveChat seamlessly integrates with 200+ services. Integrations with CRM systems allow for storing customer information in one place and streamlining customer service. It works with payment services, such as PayPal or Stripe, allowing customers to make payments directly from the chat window. It’s compatible with Mailchimp, Autopilot, and Google Ads for easy setup of promotional campaigns. It also integrates with popular messaging platforms, such as WhatsApp, Twitter, and Facebook Messenger. It means that customers can get in touch via their preferred medium, while businesses can provide support from the LiveChat app. Brands can respond to customer inquiries quickly, efficiently, and in a way that’s tailored to customers’ needs. Additionally, with LiveChat’s advanced analytics and reporting capabilities, you can track customer conversations across different messaging platforms to gain valuable insights into customer behavior. Seamless integrations mean that customer service is more efficient and less time-consuming, which is essential for businesses to increase their sales.

With LiveChat, customer service agents can handle multiple chat sessions simultaneously, use canned responses to frequently asked questions, and add chat tags to easily spot popular inquiries. LiveChat can also proactively offer visitors help before they reach out to the support team. It results in better customer satisfaction and closed sales.

LiveChat also offers real-time analytics for valuable insights into how the support team performs. It helps to identify areas for improvement. You can track the number of inquiries received, response times, and the average number of inquiries per team member. Additionally, you can analyze customer behavior to further understand their needs and preferences. This data can be used to optimize the customer service process, helping your team deliver better results.

LiveChat’s powerful features and capabilities have made it popular among over 36,000 customers in 150 countries. With its comprehensive suite of products, businesses are sure to deliver the highest level of customer service and get the best sales result.

LiveChat offers a full suite of products, which include a ticketing system, chatbots, and a self-knowledge base. A ticketing system allows for more accessible manage customer messages and improves collaboration within teams. Repeatable inquiries can be handled easily with chatbots, which are easy to build and launch without coding. As for the self-knowledge base, brands can quickly build it for fast and effortless self-service.

Benefits of using LiveChat

- Achieve a 5 times higher conversion rate, 50% more leads, and a 16 times higher average session value. (source)

- Connect LiveChat with your favorite tools by choosing from 200+ integrations, and create the ultimate customer-centric experience. Manage everything from the LiveChat app and connect with customers regardless of their communication channels.

- Streamline your customer service by balancing AI automation with the human touch. Let chatbots generate leads, create help tickets, and chat across messaging channels.

- Capture leads and make buying easy by showing off your products with product cards, and let customers buy inside the chat.

- Solve customer problems proactively by anticipating questions and responding faster. Create experiences customers will love and easily achieve 97% customer satisfaction.

- Keep track of your customer service and sales team performance. Manage your team with ease thanks to extended reports and supervision features. Spot improvements, boost productivity, and enjoy more sales.

Starting from

24

/user

Per month

view pricing plans
start trial
book a demo

LiveChat's key features

GetApp's analysis of 144 verified user reviews collected between July 2021 and June 2024 identified LiveChat's most critical features and how it performs according to users.

Live Chat

Reviewers appreciate LiveChat's live chat capabilities for providing real-time support and resolving customer issues quickly. They find the real-time read function particularly valuable, allowing them to see what customers are typing before they send it. Users also highlight the ease of customization, integration with other tools, and the polished user experience. They report that live chat improves customer satisfaction, increases sales, and enhances team productivity. However, some users mention occasional delays in response times. Of the 31 LiveChat users who gave detailed accounts of their use of Live Chat, 100% rated this feature as important or highly important.


Real-Time Notifications

Users report that LiveChat's real-time notifications are essential for timely responses to customer inquiries. They indicate that these notifications alert agents immediately when a new chat request arrives, ensuring prompt customer support. Reviewers find this capability useful for monitoring agent availability and maintaining a continuous flow of communication. They say it helps businesses provide instant results and resolve issues on the spot, enhancing overall efficiency and customer satisfaction. Of the 17 LiveChat users who gave detailed accounts of their use of Real-Time Notifications, 100% rated this feature as important or highly important.


Real-time Consumer-facing Chat

Reviewers highlight LiveChat's real-time consumer-facing chat as a key aspect for providing immediate support and enhancing customer experience. They appreciate the ability to interact with customers instantly, which helps in addressing queries, increasing sales, and building trust. Users find it convenient for both businesses and customers, allowing for seamless and personalized interactions. They also mention that it supports 24/7 accessibility and human interaction, which improves conversion rates and customer satisfaction. Of the 62 LiveChat users who gave detailed accounts of their use of Real-time Consumer-facing Chat, 94% rated this feature as important or highly important.


Mobile Access

Users find LiveChat's mobile access feature valuable for connecting with customers from anywhere at any time. They report that it allows agents to respond to inquiries outside of office hours, increasing availability and convenience. Reviewers appreciate the ability to access chats on mobile devices, which supports multitasking and enhances customer service. They mention that the mobile app is user-friendly and critical for businesses as more customers prefer using mobile devices for support. Of the 60 LiveChat users who gave detailed accounts of their use of Mobile Access, 92% rated this feature as important or highly important.


Support Ticket Management

Reviewers indicate that LiveChat's support ticket management is helpful for organizing and tracking customer inquiries. They appreciate the centralized system for managing tickets, which improves efficiency and accountability. Users find it useful for collaboration among support teams and for maintaining a record of customer interactions. However, some mention that the options for dealing with tickets are limited and that there can be occasional connectivity issues. Of the 35 LiveChat users who gave detailed accounts of their use of Support Ticket Management, 91% rated this feature as important or highly important.


Transcripts/Chat History

Users report that LiveChat's transcripts/chat history feature is essential for improving customer service and maintaining records of past interactions. They appreciate the ability to reference previous conversations, which helps in resolving issues and enhancing support services. Reviewers find it useful for training, quality assurance, and building stronger customer relationships. They also mention that it aids in analyzing interactions and implementing improvements based on past chats. Of the 60 LiveChat users who gave detailed accounts of their use of Transcripts/Chat History, 87% rated this feature as important or highly important.


All LiveChat features

Features rating:

Search/Filter
Drag & Drop
Real-Time Chat
Customer Segmentation
Feedback Management
Real-Time Reporting
Communication Management
Activity Dashboard
Reporting & Statistics
Chat/Messaging
Screen Sharing
Social Media Integration
Third-Party Integrations
Real-Time Monitoring
Geotargeting
Single Sign On
CRM
Surveys & Feedback
Real-Time Analytics
Interaction Tracking
Customer History
Alerts/Escalation
Multi-Channel Communication
Performance Metrics
Customer Database
Queue Management
Customizable Templates
Self Service Portal
Visual Analytics
Reporting/Analytics
Call Center Management
Autoresponders
Email Management
Macros/Templated Responses
Access Controls/Permissions
Offline Form
File Sharing
Knowledge Base Management
Proactive Chat
Customizable Branding
Automated Routing
Transfers/Routing
Canned Responses
Multi-Language
API
Monitoring
Real-Time Data
Sales Reports
Event Triggered Actions
Email Templates
Collaboration Tools
Tagging

LiveChat awards

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LiveChat pricing

Starting from

24

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range
view pricing plans
start trial

User opinions about LiveChat price and value

Value for money rating:

Of 177 reviews that provide robust commentary on LiveChat's price and value, 61% mention it in a positive light.

Some users report that LiveChat offers good value for money, especially with its robust features and ease of use. Reviewers indicate that the software's free trial and reasonable pricing structure make it accessible for many businesses. Some users say that the cost is justified by the efficiency and convenience it brings to customer support. Reviewers appreciate the integrations and insights provided, even though some features come at a higher price. Users think that the software is well-priced compared to its competitors and offers a good balance of functionality and cost.

However, some reviewers feel that LiveChat is expensive, particularly for small businesses or teams with multiple agents. They find the pricing structure to be a drawback, especially when compared to cheaper alternatives that offer similar features. Some users say that the cost of additional features and the lack of a free version can be off-putting. Reviewers indicate that the monthly subscription fees can be high, and some functionalities may not justify the cost for smaller companies. Users think that while the software is valuable, its pricing could be more competitive.

Check .

To see what individual users think of LiveChat's cost and value, check out the review excerpts below.

The application is simple and straightforward and at the same time it solves all problems, namely the ability to communicate with clients, save history, view chat rooms with managers. If you doubt whether this service is suitable for your business, you can try the 30-day free version.
I don't know much about the cost analysis of it, but it definitely fulfills live chat needs for businesses and is likely a low cost option for customer service based businesses.
With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

LiveChat integrations (175)

Integrations rated by users

We looked through 1,692 user reviews, to identify which products are mentioned as LiveChat integrations, and what is the users perception.

Mailchimp logo
Mailchimp

Integration rating: 4.8 (4)

So that all inquiries can be fileTo the appropriate department once I’ve created tickets or inquiries from clients

DF

Devin Floyd

Owner

Integration rating: 5.0 (1)

It is simple to store Livechat data on Salesforce and to communicate with our customers on multiple platforms.

NM

Nomfundo Madlala

Quality Assessor

WhatsApp logo
WhatsApp

Integration rating: 4.8 (4)

WordPress logo
WordPress

Integration rating: 4.7 (3)

Instagram logo
Instagram

Integration rating: 5.0 (1)

Google Drive logo
Google Drive

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Zoom Workplace logo
Zoom Workplace

Integration rating: 5.0 (1)

Wix logo
Wix

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

FreshBooks logo
FreshBooks

Integration rating: 4.0 (1)

Shopify logo
Shopify

Integration rating: 4.0 (1)

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

PrestaShop logo
PrestaShop

Integration rating: 5.0 (1)

Integration rating: 5.0 (1)

Kustomer logo
Kustomer

Integration rating: 5.0 (1)

Skype logo
Skype

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

Jira logo
Jira

Integration rating: 4.0 (1)

Integration rating: 5.0 (1)

Integration rating: 4.0 (1)

Slack logo
Slack

Integration rating: 5.0 (1)

Calendly logo
Calendly

Integration rating: 5.0 (1)

Integration rating: 3.0 (1)

LiveChat support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Live Online
Videos

LiveChat reviews

Overall rating

4.6

/5

1.6K

Positive reviews

95

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.64/10
Rating distribution

5

4

3

2

1

1.1K

426

61

13

4

Pros
I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
Cons
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

LiveChat FAQs

Q. What type of pricing plans does LiveChat offer?

LiveChat has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of LiveChat?

LiveChat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does LiveChat support?

LiveChat supports the following languages:
Finnish, Russian, Turkish, Korean, Italian, Czech, French, Indonesian, Ukrainian, Hungarian, Swedish, English, Spanish, Irish, Hebrew, Arabic, Thai, Norwegian (Bokmal), Polish, Chinese (Traditional), Japanese, Portuguese, Danish, Chinese (Simplified), German, Dutch


Q. Does LiveChat support mobile devices?

LiveChat supports the following devices:
Android, iPad, iPhone


Q. Does LiveChat offer an API?

Yes, LiveChat has an API available for use.


Q. What other apps does LiveChat integrate with?

LiveChat integrates with the following applications:
Wix, OpenCart, Capsule, HubSpot Marketing Hub, Kommo, Constant Contact, Drupal, Omnistar Affiliate, 2way, GitHub, Talkdesk, Adobe Commerce, LogMeIn Rescue, WooCommerce, Google Analytics 360, Todoist, Dropbox Business, WHMCS, Ortto, Magentrix, Zoho CRM, Jira, Campaign Monitor by Marigold, FullContact, 1Password, ActiveCampaign, X-Cart, Gold-Vision CRM, TeamViewer Remote, LeadSquared, CoreCommerce, WhatsApp, Webflow, Clearbit, Pinnacle Cart, PrestaShop, Zapier, Instapage, Google Docs, Shoplo, Segment, Unbounce, Benchmark Email, Trello, Grasshopper, Playvox, Pipedrive, Landingi, EKM, FreshBooks, Zoom Workplace, iContact, Shift4Shop, WordPress, Freshdesk, Twitter/X, Helpmonks, Woopra, Stripe, Jimdo, Nutshell, Salesforce Sales Cloud, SugarCRM, Close, Squarespace, Slack, Google Contacts, Google Ads, Basecamp, ProProfs LMS, GetResponse, Weebly, 1CRM, Zen Cart, Microsoft To Do, Ecwid, Zendesk Sell, JIRA Service Management, Meta for Business, Mixpanel, Kissmetrics, Highrise, Keap, Mailchimp, Triggerbee, Twilio, Volusion, Joomla, Asana, Podio, elevio, WhatConverts, Wishpond, ProjectManager.com, ProProfs Knowledge Base, HubSpot CRM, Firefly, ChatBot, Evernote Teams, Toggl Track, BigCommerce, Join.Me, GoDaddy Website Builder, Shopify, Zendesk Suite


Q. What level of support does LiveChat offer?

LiveChat offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

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