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LiveChat Pricing, Features, Reviews and Alternatives
LiveChat FAQs
Q. Who are the typical users of LiveChat?
Q. What languages does LiveChat support?
LiveChat supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian
Q. Does LiveChat support mobile devices?
Q. What other apps does LiveChat integrate with?
LiveChat integrates with the following applications:
Wix, OpenCart, Capsule, HubSpot Marketing Hub, Kommo, Constant Contact, Drupal, Omnistar Affiliate, 2way, GitHub, Talkdesk, Adobe Commerce, Rescue, WooCommerce, Google Analytics 360, Todoist, IRIS CRM, Dropbox Business, WHMCS, Ortto, Magentrix, Zoho CRM, Jira, Campaign Monitor, FullContact, 1Password, ActiveCampaign, X-Cart, Gold-Vision CRM, TeamViewer, LeadSquared, CoreCommerce, WhatsApp, Webflow, Clearbit, Pinnacle Cart, PrestaShop, Zapier, Instapage, Google Docs, Shoplo, Segment, Unbounce, Benchmark Email, Trello, Grasshopper, Playvox, Pipedrive, Landingi, ekmPowershop, FreshBooks, Zoom Meetings, iContact, Shift4Shop, WordPress, Freshdesk, Twitter, Helpmonks, Woopra, Stripe, Jimdo, Nutshell, Salesforce Sales Cloud, SugarCRM, Close, Squarespace, Slack, Google Contacts, Google Ads, Basecamp, ProProfs LMS, GetResponse, Weebly, 1CRM, Zen Cart, Microsoft To Do, Ecwid, Zendesk Sell, JIRA Service Management, Meta for Business, Mixpanel, Kissmetrics, Highrise, Keap, Mailchimp, Triggerbee, Twilio, Volusion, Joomla, Asana, Podio, elevio, WhatConverts, Wishpond, ProjectManager.com, ProProfs Knowledge Base, HubSpot CRM, Firefly, Chatbot, Evernote Teams, Toggl Track, BigCommerce, Join.Me, GoDaddy Website Builder, Shopify, Zendesk Suite
LiveChat product overview
What is LiveChat?
LiveChat is an easy-to-use chat platform with many powerful features designed to provide quick and effective customer support. It offers software solutions to manage business communications, generate leads, and sell online. It’s intuitive, easy to use, and fully customizable to naturally blend in with any website. A number of features inside the platform make it a powerful tool to win over customers.
Key benefits of using LiveChat
- Connect LiveChat with your favorite tools by choosing from 200+ integrations, and create the ultimate customer-centric experience. Manage everything from the LiveChat app and connect with customers regardless of their communication channels.
- Streamline your customer service by balancing AI automation with the human touch. Let chatbots generate leads, create help tickets, and chat across messaging channels.
- Capture leads and make buying easy by showing off your products with product cards, and let customers buy inside the chat.
- Solve customer problems proactively by anticipating questions and responding faster. Create experiences customers will love and easily achieve 97% customer satisfaction.
- Keep track of your customer service and sales team performance. Manage your team with ease thanks to extended reports and supervision features. Spot improvements, boost productivity, and enjoy more sales.
Typical customers
Platforms supported
Support options
Training options
Not sure about LiveChat? Compare it with a popular alternative
Starting from
24
/user
Per month
Starting from
10
/user
Per month
LiveChat pricing information
Value for money
4.5
/5
1.5K
Starting from
24
/user
Per month
Pricing options
Value for money contenders
LiveChat features
Functionality
4.5
/5
1.5K
Total features
66
5 categories
Most valued features by users
Functionality contenders
LiveChat users reviews
Overall Rating
4.7
/5
1.5K
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.65/10
1.1K
396
56
10
2
Fausto F.
Overall rating contenders
Lorraine P.
Director of Operations
Education Management, 11-50 employees
Review source
Transcript
Lorraine P.: My name is Lorraine. I am a senior operations manager for an education company, and I would...
Andrew B.
Director of Sales
Insurance, 11-50 employees
Review source
Transcript
Andrew: Hello, I'm Andrew. I'm a director of sales. I would give LiveChat a four out of five star rating....
Ansh R.
Information Technology and Services, 51-200 employees
Used weekly for 1-2 years
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LiveChat is a great tool for customer service. It allows customers to quickly and easily get answers to their questions or provide feedback, all while having the convenience of being in their own homes. The chat feature makes it easy to talk with representatives who are knowledgeable and ready to help solve any issue that arises. Many companies also offer additional features such as file sharing, automated...
LiveChat is a powerful tool for businesses of all sizes looking to improve their customer service and sales performance. It allows companies to communicate with customers in real-time via chat, increasing responsiveness and efficiency while also providing valuable insights into customer needs and preferences. LiveChat can be used to provide helpful solutions quickly, handle complaints promptly, answer inquiries around the clock even when no one is available at the office, or upsell products through personalized recommendations. With features like automated messages, canned responses and proactive invitations to chat, LiveChat empowers businesses to offer superior service that leaves customers feeling heard and valued.
LiveChat is its ability to connect with third-party applications like CRM systems which gives you better insights into customer behavior as well as providing in-depth analytics about their interactions with your brand across multiple channels such as livechat conversations, emails, SMS etc., helping inform future strategies.
Christy S.
Consumer Services, 1-10 employees
Review source
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We've been using LiveChat for almost 2 years now. It's been so helpful to see who's on our site when they are actually there and to be able to help them when they need it (which keeps them from straying)! We are an incorporation services provider and people often have lots of questions when they are searching for a provider in this field. Though we have the answers to most of those questions on our site, people often want to clarify or they may feel lost when ordering. Having LiveChat makes it easier for our potential clients to reach out to us without having to leave our site or even to pick up the phone. Instant gratification! Thanks to LiveChat, we've been able to quickly convert those people with questions into clients.
Visitor data is so very helpful for us. When a client has an issue while ordering, it helps us to know what browser they are using. It is also quite helpful for us to know where they are connecting from (country or state) as this can determine what kinds of services they need. Also included with the visitor data are the IP, and the pages visited (and for how long they stayed on those pages). ...
It would be very helpful if the visitor data were logged and saved for reporting purposes via LiveChat. This historical data might prove useful to us when making changes to our site. It would be nice if the incoming chat would also pop-up a separate window. Sometimes I have my volume down or off when I am on the phone and I've almost missed chats that way.
Jacqueline B.
Education Management, 11-50 employees
Used monthly for 1-2 years
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I've used LiveChat or some version of chat with Verizon, Amazon, Adidadas and other companies that address my question/issues quicker than email correspondence. It's always a pleasant experience to have someone resolve your issue in a positive way and feeling like your voice is heard. It's much easier to wait and do other tasks on your computer while corresponding with a LiveChat operator. It's conventimuch more convenient than a phone call.
I am an avid user of Livechat when it's available. I prefer it over emailing the customer service. Having a bot chat with you at first is okay, but having a real person with a name to serve you is even better. LiveChat enables a customer to feel more imporant.
I dislike having an AI bot at the beginning of a LiveChat to discover your issue; however, I understand it expedites which deparment the customer needs to go to. I believe all LiveChats should link to a real person to chat LIVE.
Nina A.
Consumer Goods, 1-10 employees
Used daily for 2+ years
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Great for connecting with customers... When it actually works.
Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'. In general, the software idea is great, but the execution and functionality aren't so great.
I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even...
Swati S.
Consumer Goods, 201-500 employees
Used daily for 6-12 months
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One of the things I love most about this software is its real-time support feature, which allows customers to receive immediate assistance with their inquiries or issues. This has significantly improved their satisfaction levels, as they no longer have to wait for an email or phone call response.Another feature that has been invaluable is the ability to capture and store customer information. With...
I have noticed a couple of things that I don't particularly like about the platform. Firstly, the pricing can be quite expensive, especially for small businesses or startups that may not have the budget to invest in a high-priced solution. Secondly, while the software is packed with powerful features, it can be quite complex to set up and configure initially. Lastly, while the software generally runs smoothly, I have experienced occasional connectivity issues or downtime, which can be frustrating when trying to provide real-time support to customers.
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