LiveChat Reviews, Pricing & Comparison of Alternatives

LiveChat Reviews


Premium Customer Service Software - Live Chat and Help Desk

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Who is LiveChat For?

  • Experience level: All experience levels
  • Industry: All industries
  • Business size: Small businesses, medium size businesses, large businesses, enterprise organizations
  • Departments/roles: Sales and support teams
  • Budget/point: All budgets
  • Example customers: Roku, Warby Parker, Media Temple, Adobe, Quiksilver, Zalora
Read the full GetApp Analysis

LiveChat GetRank


#2 in Customer Service

View full ranking

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

LiveChat Screenshots (8)

LiveChat Overview

LiveChat is a beautiful and simple online chat solution that allows customer service agents to contact customers directly on their website. Within several minutes from signing up you will be able to help online visitors find what they need before they leave your site.

LiveChat comes with:

-- Web chat window
Easy to implement, customize and rebrand. Beautifully simple chat window with out-of-the-box templates available. Compatible with all modern browsers.

-- Simple to use agent applications
LiveChat is available for agents using web browser, dedicated applications for Windows, Mac OS X and mobile devices running iOS and Android. Designed specifically for providing top-tier customer service.

-- Analytics & Reporting
Reports covers daily activity of each agent. This includes not only the efficiency of your invitations, number of chats and information about time spent with the customer, but also customer satisfaction breakdown by agents, groups and entire team. Daily Summary delivered straight to your mailbox, Dashboard to display on the big screen in your office and on demand reporting complete LiveChat as a perfect solution for data-driven companies.

Sign up for a free LiveChat trial - no credit card required!

Security and privacy


Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn


Intended Users
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices Supported
Android, iPhone-iPad, Mac, Windows, Web-based
Supported Countries
Asia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States
Supported Languages
Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish
Support Options
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Safe Harbor

LiveChat Pricing

Starting from: $16.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service.

LiveChat is available in 5 plans:
Starter - from $16 per seat/month
Regular - from $30 per seat/month
Team - from $33 per seat/month
Enterprise - from $50 per seat/month
Enterprise Plus - $149 per seat/month

Competitors Pricing


Starting from: $9.99/month
Pricing model: Freemium, Open-source, Subscription


Pricing model: Freemium


Starting from: $21.00/month
Pricing model: Subscription
Free Trial: Available (No Credit Card required)

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  • · HTML5 dashboard to manage chats with different visitors
  • · Customizable chat windows to suit your branding
  • · Analytics of visitors such as countries, page they are on
  • · Set up operating hours of chats
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Key Features of LiveChat

  • Fully customizable chat window and buttons (logo, colors)
  • Operator activity reports & analytics


- Increased number of successful transactions.
- Increased average order value.
- Increased sales conversion rate and customer satisfaction level.
- Customers able to chat live with the sales person.
- Secure and reliable communication channel.

LiveChat is available in over 30 languages, including:
* Bahasa Indonesia
* български
* Català
* Česky
* 简体中文
* Dansk
* Deutsch
* English
* Español
* Eesti
* Français
* Ελληνικά
* Hrvatski
* Italiano
* 日本語
* 한국어
* Lietuvių
* Latviešu
* Magyar
* Nederlands
* Norsk (bokmål)
* Norsk (nynorsk)
* Polski
* Português
* Português brasileiro
* Русский
* Română
* Slovenčina
* Slovenščina
* Srpski
* Suomi
* Svenska
* ไทย
* Tiếng Việt
* Türkçe
* Українська

Alternatives to LiveChat

  • · Blazing fast live chat
  • · Lite Email Helpdesk
  • · Voice Chat
  • · Social Toolbar
Learn MoreCompare App
ClickDeskCustomer Service & Support
  • · LP Chat
  • · LP Voice
  • · LP Marketer
  • · Keyword Lift
Learn MoreCompare App
LivePersonCustomer Management
  • · Realtime Visitor Monitoring
  • · Visitor Action Triggers
  • · Social Insights
  • · Custom Information Feed
Learn MoreCompare App
LiveHelpNowCustomer Service & Support

GetApp Analysis

Reduced bounce rates are often tied to increased conversions. However, many businesses remain mystified at how they can better target and engage with leads on their own websites. LiveChat is a web-based solution that provides a way to do just that, allowing customer support agents to communicate with website visitors in real-time.

LiveChat was built for sales and support teams at companies of all sizes, and more than 10,000 companies are already using the solution. In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time, LiveChat also includes features such as help desk ticketing system, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales. Businesses can customize the look of their live chats to develop better brand awareness, and they can access previous communications with website visitors through their LiveChat archives.

What is LiveChat?

LiveChat helps businesses give their customers a hand. The solution can be used for two different, although equally important, scenarios. Sales teams can use the cloud-based application to increase the number of transactions and the average value of customer orders that come in through their websites. Meanwhile, support teams can use LiveChat to improve overall customer happiness and resolve complaints or other issues in less time.

Almost as soon as businesses have signed up for LiveChat, service agents using the tool can begin reaching out to help their customers find what they need. This alone has been shown to reduce bounce rates and churn rates, and it can often increase customer satisfaction levels. Because LiveChat was built from scratch to be used as a sales and support tool, it was designed to support some of the fastest customer service among chat providers. LiveChat is the only provider currently on the market with customer support available 24 hours a day, seven days a week, 365 days a year for all customers.

Main Features

Chatting with Customers

At the core of LiveChat is a real-time chat tool, which service and support agents can use to communicate with website visitors in real-time. This tool helps users target the most promising leads and engage them before they've had time to bounce.

Jump right in with an offer to help a customer on your website using LiveChat's chat feature. LiveChat prepares you for the conversation by providing you with details about any previous communication the online visitor has had with your company. You can also transfer challenging chats to your teammates and use pre-made canned responses to improve response times. Additional information can be gathered from external sources like Facebook, CRM application or email marketing systems.

Tracking Visitors with Tickets

Tickets continue a company's communication with a customer if that customer's issue isn't solved on the spot via chat. Integrations with email marketing solutions, like Mailchimp, ensure that interactions don't end, by subscribing customers to mailing lists.

With LiveChat, you can create a new ticket manually during the ongoing chat session or from an archived chat. When your LiveChat is offline — usually during non-business hours, when your sales teams are not in the office — website visitors are encouraged to fill out ticket forms. LiveChat also allows you to forward emails from particular email addresses into its customizable ticketing system.

Customizing Chat Windows

Customization features make it possible for businesses to adjust the look of their chat windows to improve brand awareness and messaging. Users can select a chat window skin and add company logos. They can also use custom CSS for advanced design tweaks.

Make sure customers know which company they're talking to by adding a logo for your business to your chat window. LiveChat gives you the option to make your own buttons or to use pre-made chat buttons that fit your website's existing design. White label options also allow you to remove the "Powered by LiveChat" message that visitors see when they communicate with your team. Agents are able to upload their own pictures for even more personal communication.

Generating Reports

Sales and support teams can't improve if they don't know what they're doing right and wrong. With reports, LiveChat users can easily see how many chats they've gotten, how their operators are handling those real-time discussions, and how satisfied their visitors feel at the end of their online chat sessions.

Click over to the Reports section of your LiveChat account to view detailed metrics. LiveChat displays the information as charts, which can be sorted and filtered by agent or time period. You can also see the visitor satisfaction ratings and chat availability records, and you can track how many chats ended with a sale, website registration, or other targeted goal. Export of the analytics is also available in higher plans, so data-driven companies can use the data for creating advanced reporting.

Creating Chat Surveys

Visitor information is incredibly useful for sales and support departments. LiveChat has a seamless way to collect that data with online chat surveys.

Create a pre-chat survey that shows up at the beginning of each online chat. This survey can ask your visitors for basic information, such as their name or email address, before their real-time chats begin. However, it can be also used in more advanced scenarios, like directing customers into particular departments of the company. If you prefer, you can also implement post-chat surveys, which are a useful way to assess the quality of agents and the satisfaction level of customers who've interacted with your team. Data from chat surveys, along with the chat history, is exportable for further reference to external solutions like CRM applications, help desk software, email marketing applications and marketing automation tools.


LiveChat integrates with a number of third-party services, including those in the analytics, CMS, contact management, CRM, desktop sharing, eCommerce platforms, email marketing, file sharing, help desk, invoicing, and social media categories.

A few of the many third-party services that LiveChat integrates with include Magento, Shopify, BigCommerce,, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier.


LiveChat offers five pricing plans to support the needs of customers of various sizes: the Starter, Regular, Team, Enterprise, and Enterprise Plus. Organizations can create as many accounts as they need. The number of purchased seats decides the number of agents that can be logged into the service at the same time.

Prices for LiveChat start at $16 per seat, per month, and increase to $149 per seat, per month.

Bottom Line

  • Allows for real-time communication with website visitors
  • Designed from scratch to be used as a sales and support tool
  • Independent from third-party software and IM networks
  • Helps agents engage with promising leads
  • Shown to have a positive result on average transaction size and customer satisfaction
  • Used by companies of all sizes, including SMBs and enterprises


LiveChat User Reviews

User ratings


Rating summary

Overall rating
Ease of use
Value for money
Customer support

Solid Tool for Getting a Pulse of Your Customer Base

Verified Reviewer  4 days ago 18:04

Len Wierzbicki, Vice President of Operations at Poppin
Solid tool for understanding your NPS Score and tends. The tool performs as expected. Would like to see more analytic capability and the ability to sort on a customized reason codes, not just key words. I would like to establish my own categories for comments then flag each comment by a primary and secondary grouping. Right now I download all of the comments and flag them in an excel spreadsheet. I want my own so I can group all feedback across all feedback mechanisms. This way I can tie feedback from phone, chat, email, social media, etc.

Pros: Easy of use. Good general reporting. Ability to download data.

Cons: Would like more reporting capability.

Rating breakdown
Ease of use
Value for money
Customer support


Verified Reviewer  4 days ago 15:32

Tony Hargan, Director at Southsurvey and Chartered Surveyor
it is really good software and has proved popular with our customers, there is good suport availble to help when setting it up, highly recomend it to everyone but our competitors

Rating breakdown
Ease of use
Value for money
Customer support


Verified Reviewer  4 days ago 15:12

Glyn Davies, Lindop Toyota Director
It's easy for us all to go about our daily business and to forget that other businesses value their review section as much as we do, but I for one sometimes forget to allow a few mins to complete a survey and or give some feedback. I wanted to take a few mins out of my day to recommend LiveChat to you all. We have used it now for around 12 months and to say that it's easy to use is an under statement. We have never had any issues with the system. If we have ever had a question, someone gets back to us within a few hours. Plus it is great value for money. I would have no hesitation in recommending the system to anyone who has a website that they manage on a daily basis. I guess I should also mention that it has and does help us to sell cars, vans, service work and parts on a daily basis. Feel free to contact me direct through our website: and click on LiveChat. or call direct.

Pros: Without repeating myself, all of the above.

Cons: None that I can think of to be honest. .

Rating breakdown
Ease of use
Value for money
Customer support

Awesome application to deliver great support

Verified Reviewer  4 days ago 08:23

Kevin Stam, Customer Service Manager - Hostnet bv
LiveChat is one of the better tools we use in our company to give our customers the support they deserve. The LiveChat Customer Support is great. You can ask them anything and they'll try to come with a answer as fast as possible.

Pros: Customer Support Easy to use interface

Cons: There are no real Cons.

Rating breakdown
Ease of use
Value for money
Customer support

Highly Recommended!

Verified Reviewer  4 days ago 02:18

Eva Correa, Manager at M800 Limited
I've been using Live Chat for few months now, and this is my first experience using this kind of interface. I can honestly say that it is VERY easy to use! The training took less than 5 minutes and I have never had any complications so far. It runs smoothly and helps us engage with our clients and provide instant help. Very important and useful tool for your business!

Pros: Great service, efficient and timely support.

Rating breakdown
Ease of use
Value for money
Customer support

A massive Increase in chats

Verified Reviewer  6 days ago 19:53

Steven Herd FARLA FNAEA, DIP RLM, Founder MyLondonHome
We had been using a competitors version of Chat for some 7 or 8 years and averaged about 15 chats per week. That system was clunky and not user friendly. We upgraded to LiveChat and our chat engagements have gone through the roof - from 15 a week to 30 to 40 PER DAY! I would recommend LiveChat to anyone who cares about engaging with their audience.

Pros: Really easy to install, easy to use for the team so training is a dream. So much better than the competitors versions. Having it available on an APP also means genuine 24/7 coverage!

Cons: To be fair there is very little that needs to be improved - they have done an amazing job all round.

Rating breakdown
Ease of use
Value for money
Customer support

Great customer care and service

Verified Reviewer  19th of November 20:55

Patricia Arciniega Paredes, Dental Planner en Cancun Cosmetic Dentistry
Daniel Zieliński, very professional person, so kind and gave a fast solution to my issues. The application is really helpful and functional. Thank you!

Rating breakdown
Ease of use
Value for money
Customer support

Brilliant product!

Verified Reviewer  19th of November 19:17

Jamie Archer, --
We've been using LiveChat for well over 12 months now, and the increase in usage has been massive. It is a powerfully simple tool that allows us to interact with our client base quickly, efficiently and enables them to get the answers they need instantly. We'd be lost without it!

Pros: Ease of use; ability for others to 'listen' in + offer tips/advice; simple, easy to use interface.

Rating breakdown
Ease of use
Value for money
Customer support

Great product with top of the line support!

Verified Reviewer  18th of November 18:01

Matthew Stern, Chief Operating Officer at Inventiva Marketing Ltd
I use LiveChat for support for two of our sites. I love the interface and the support I receive from LiveChat even more. The agents are extremely patient and helpful, no matter how many questions I have their support team always works to find the answer for me. I know that I can rely on the company, I haven't had any problems, but I know that if I did they would be taken care of quickly.

Pros: Very easy to use. Agent console is very efficient for the agents. Lots of great features. Price is very reasonable. I have been with other companies, the service here is really the best in the industry.

Rating breakdown
Ease of use
Value for money
Customer support

Great solution for our business

Verified Reviewer  17th of November 15:49

Margaryta Vitiuk, Finance and Risk Prevention Manager
It's a nice app that helps to communicate with our customers really fast and easy. We've been using LiveChat for more than 2 years and we are happy with it. It's the best solution for our business.

Pros: User friendly interface Great customer support

Rating breakdown
Ease of use
Value for money
Customer support

Write a review

Frequently used together

FAQs for LiveChat

Below are some frequently asked questions for LiveChat.

Q. What are the main features of LiveChat?

LiveChat offers the following features:

  • Fully customizable chat window and buttons (logo, colors)
  • Operator activity reports & analytics

Q. How much does LiveChat cost?

We have the following pricing information for LiveChat:

Starting from: $16.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of LiveChat?

LiveChat has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business

Q. What languages does LiveChat support?

LiveChat supports the following languages:

Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish

Q. What type of pricing plans does LiveChat offer?

LiveChat has the following pricing plans:

Free Trial, Open-source, Subscription

Q. Does LiveChat support mobile devices?

LiveChat supports the following devices:

Android, iPhone-iPad

Q. Does LiveChat offer an API?

Yes, LiveChat has an API available for use.

Q. What other apps does LiveChat integrate with?

LiveChat integrates with the following applications:

iContact, Twitter, Woopra, Wordpress, ActiveCampaign, BigCommerce, MailChimp, SugarCRM, Shopify, FreshBooks, 3dCart, Zendesk,, Highrise CRM, Dropbox, Joomla,, Spark Pay, GetResponse, HubSpot, Volusion, Infusionsoft, Microsoft Dynamics CRM Online, Salesforce, Weebly, Kissmetrics, Mixpanel, Campaign Monitor, TeamViewer, Wix, Google Analytics, Magento , LogMeIn Rescue, Business Catalyst, CoreCommerce, Drupal, amoCRM, Nutshell CRM, Facebook, Google Docs, Slack, Zapier, PrestaShop, Talkdesk , Firefly, Google AdWords, Segment , WooCommerce, elevio, ekmPowershop, Omnistar

Q. What level of support does LiveChat offer?

LiveChat offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials

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