GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.
Starting from: $16.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)
LiveChat is offered as SaaS - paid recurrently, price depends on number of live chat operators using the service. LiveChat is available in 5 plans: Starter - from $16 per seat/month Regular - from $30 per seat/month Team - from $33 per seat/month Enterprise - from $50 per seat/month Enterprise Plus - $149 per seat/month
Chad Keck, Founder & CEO, Promoter.io (SaaS platform for Net Promoter)
I've had the "pleasure" of implementing nearly a dozen live chat/customer support solutions over the years at 4 different companies. Some had some nice perks but they were all universally flawed in one form or another. No proper cross-platform support, tied to a much more expensive solution we didn't need, hard to manage, etc. LiveChat is an example of a company that has a strong product focus and does what they do REALLY well. Implementation and setup is very easy, managing chat (and team) users is very simple, the desktop apps are much better than relying on a browser and most importantly, they have the ability to customize the chat experience heavily which allows us to engage more users. That is the most important metric hands down. If users don't see the option to chat or don't like the experience, they won't take advantage of it. LiveChat is a great experience for the customer and the end-user chatting on the site. This is one service we probably couldn't live without...and their team has been great :)
A verified reviewer
It does everything you could possibly want it to do and more. I love being able to take all chats to my phone, so I can practically provide live chat 24/7. The support is the best live chat software support I have ever worked with, and they will bend head over heals to make sure that your feature request or any other type of request is completed to your satisfaction. Great software.
Hello and thank you for your review. Just wanted to let you know that we do have support for downloadable applications - please visit www.livechatinc.com/product to download the app for you.
A verified reviewer
Good solution and lots of stuff you can modify based on your needs can only recommend as other solutions when tested didnt do anything that convinced us to switch
Thanks for all the kind words!
Mackenzie Horn, Mackenzie Horn specializes in Motorsport technology, distribution and E-commerce
I switched away from Liveperson and the change has been nothing but positive. The product is easier to use and the support is immediate and helpful. We have more live chats than we used to and it costs less. I would recommend this platform for any website looking to utilize live chat.
Gabi Guedj, Seasoned Executive customer support with vast experience in satellite & Internet services, Contact center operation
We are using the chat tool for about 1 month and are really enjoying it as our customers. It is a very easy and intuitive tool that let you do almost anything you need on the daily operation. Their support is great. They always have quick answers and information from their knowledge base ready for almost any question.
A verified reviewer
I've had the pleasure of working with Daniel Zieliński, from their support team, because i was having issues with the Livechat and Salesforce integration. I too am apart of a support team, so i know what its like to be given top tier support and not just be treated like someone who doesn't matter. Their product is so easy to use and the integration from Livechat to Saleforce cases has been a HUGE win. Its soo easy and i wouldn't know why isn't everyone using them. Their support team ROCKS as well.
Therese Crews, Sales at SmartVault Corporation
I absolutely love LiveChat! The apps are amazing, it's easy to use and has a ton customization option! I've had a couple issues with my desktop app, but their support team is so quick to help and wonderful! Would definitely recommend!
Magnus Larsson, CIO at H1 Communication AB
We are using LiveChat for a bunch of our clients and we are today servicing more than 30 000 customers per month in LiveChat. The setup is very easy and it is even possible for non non-techies to configure and maintain the system. Still the system is full of advanced features which makes it possible for us to adapt the system to our customer needs.
Tatiana Klien, CEO at Anta Plumbing Inc
We planned to get LiveChat for couple years, we were very scare to have this feature on our website. To have 24/7 access to real person is not easy task to deal. Now I regret that I did not try at least this option. Now we have consultation over the chat every day and every night, assist our customers right in the same second with no phone calls (at night for example I don't have to open my sleepy mouth, I can describe the solution in a sec over the Chat system, I am walking the dog? 1am? No problem, you want to get appointment for tomorrow at 6am - DONE ! We had customer who cannot speak! They use Chat as the only option to communicate! Love it love it love it! We had customers who were offenders (kids) , we just ban them for couple days :) A lot of people at work cannot use phone to arrange appointments, by Chat - simple - get the quote - no problem, get the idea how to unblock the toilet- no problem. Great software to use and bring new level of customer service.
Anthony Carter, Directeur bij LiveChat Pro, de managed live chat provider
We are a managed live chat provider with a large team of chat operators. We use the software as part of our service towards our customers. We manage live chat on their websites. This requirement, managing multiple websites, was very important to us. As one of the few players ot there, LiveChat Inc's software meets this requirement.
Reduced bounce rates are often tied to increased conversions. However, many businesses remain mystified at how they can better target and engage with leads on their own websites. LiveChat is a web-based solution that provides a way to do just that, allowing customer support agents to communicate with website visitors in real-time.
LiveChat was built for sales and support teams at companies of all sizes, and more than 10,000 companies are already using the solution. In addition to its popular live chat feature, which enables service agents to communicate with leads on their websites in real-time, LiveChat also includes features such as help desk ticketing system, tags, file-sharing, reports, feedback statistics, and eCommerce capabilities for measuring the impact chat has on online sales. Businesses can customize the look of their live chats to develop better brand awareness, and they can access previous communications with website visitors through their LiveChat archives.
LiveChat helps businesses give their customers a hand. The solution can be used for two different, although equally important, scenarios. Sales teams can use the cloud-based application to increase the number of transactions and the average value of customer orders that come in through their websites. Meanwhile, support teams can use LiveChat to improve overall customer happiness and resolve complaints or other issues in less time.
Almost as soon as businesses have signed up for LiveChat, service agents using the tool can begin reaching out to help their customers find what they need. This alone has been shown to reduce bounce rates and churn rates, and it can often increase customer satisfaction levels. Because LiveChat was built from scratch to be used as a sales and support tool, it was designed to support some of the fastest customer service among chat providers. LiveChat is the only provider currently on the market with customer support available 24 hours a day, seven days a week, 365 days a year for all customers.
At the core of LiveChat is a real-time chat tool, which service and support agents can use to communicate with website visitors in real-time. This tool helps users target the most promising leads and engage them before they've had time to bounce.
Jump right in with an offer to help a customer on your website using LiveChat's chat feature. LiveChat prepares you for the conversation by providing you with details about any previous communication the online visitor has had with your company. You can also transfer challenging chats to your teammates and use pre-made canned responses to improve response times. Additional information can be gathered from external sources like Facebook, CRM application or email marketing systems.
Tickets continue a company's communication with a customer if that customer's issue isn't solved on the spot via chat. Integrations with email marketing solutions, like Mailchimp, ensure that interactions don't end, by subscribing customers to mailing lists.
With LiveChat, you can create a new ticket manually during the ongoing chat session or from an archived chat. When your LiveChat is offline — usually during non-business hours, when your sales teams are not in the office — website visitors are encouraged to fill out ticket forms. LiveChat also allows you to forward emails from particular email addresses into its customizable ticketing system.
Customization features make it possible for businesses to adjust the look of their chat windows to improve brand awareness and messaging. Users can select a chat window skin and add company logos. They can also use custom CSS for advanced design tweaks.
Make sure customers know which company they're talking to by adding a logo for your business to your chat window. LiveChat gives you the option to make your own buttons or to use pre-made chat buttons that fit your website's existing design. White label options also allow you to remove the "Powered by LiveChat" message that visitors see when they communicate with your team. Agents are able to upload their own pictures for even more personal communication.
Sales and support teams can't improve if they don't know what they're doing right and wrong. With reports, LiveChat users can easily see how many chats they've gotten, how their operators are handling those real-time discussions, and how satisfied their visitors feel at the end of their online chat sessions.
Click over to the Reports section of your LiveChat account to view detailed metrics. LiveChat displays the information as charts, which can be sorted and filtered by agent or time period. You can also see the visitor satisfaction ratings and chat availability records, and you can track how many chats ended with a sale, website registration, or other targeted goal. Export of the analytics is also available in higher plans, so data-driven companies can use the data for creating advanced reporting.
Visitor information is incredibly useful for sales and support departments. LiveChat has a seamless way to collect that data with online chat surveys.
Create a pre-chat survey that shows up at the beginning of each online chat. This survey can ask your visitors for basic information, such as their name or email address, before their real-time chats begin. However, it can be also used in more advanced scenarios, like directing customers into particular departments of the company. If you prefer, you can also implement post-chat surveys, which are a useful way to assess the quality of agents and the satisfaction level of customers who've interacted with your team. Data from chat surveys, along with the chat history, is exportable for further reference to external solutions like CRM applications, help desk software, email marketing applications and marketing automation tools.
LiveChat integrates with a number of third-party services, including those in the analytics, CMS, contact management, CRM, desktop sharing, eCommerce platforms, email marketing, file sharing, help desk, invoicing, and social media categories.
A few of the many third-party services that LiveChat integrates with include Magento, Shopify, BigCommerce, Desk.com, Mailchimp, Salesforce, Facebook, Dropbox, and Zapier.
LiveChat offers five pricing plans to support the needs of customers of various sizes: the Starter, Regular, Team, Enterprise, and Enterprise Plus. Organizations can create as many accounts as they need. The number of purchased seats decides the number of agents that can be logged into the service at the same time.
Prices for LiveChat start at $16 per seat, per month, and increase to $149 per seat, per month.
Below are some frequently asked questions for LiveChat.
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