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LiveChat Logo

LiveChat

4.6
(1.6K)

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Customer service software that boosts online sales.

(49)

LiveChat Pricing, Features, Reviews and Alternatives

LiveChat FAQs

Q. What type of pricing plans does LiveChat offer?

LiveChat has the following pricing plans:
Starting from: $24.00/month
Pricing model: Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of LiveChat?

LiveChat has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does LiveChat support?

LiveChat supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does LiveChat support mobile devices?

LiveChat supports the following devices:
Android, iPad, iPhone


Q. Does LiveChat offer an API?

Yes, LiveChat has an API available for use.


Q. What other apps does LiveChat integrate with?

LiveChat integrates with the following applications:
Wix, OpenCart, Capsule, HubSpot Marketing Hub, Kommo, Constant Contact, Drupal, Omnistar Affiliate, 2way, GitHub, Talkdesk, Adobe Commerce, LogMeIn Rescue, WooCommerce, Google Analytics 360, Todoist, IRIS CRM, Dropbox Business, WHMCS, Ortto, Magentrix, Zoho CRM, Jira, Campaign Monitor by Marigold, FullContact, 1Password, ActiveCampaign, X-Cart, Gold-Vision CRM, TeamViewer, LeadSquared, CoreCommerce, WhatsApp, Webflow, Clearbit, Pinnacle Cart, PrestaShop, Zapier, Instapage, Google Docs, Shoplo, Segment, Unbounce, Benchmark Email, Trello, Grasshopper, Playvox, Pipedrive, Landingi, ekmPowershop, FreshBooks, Zoom, iContact, Shift4Shop, WordPress, Freshdesk, Twitter/X, Helpmonks, Woopra, Stripe, Jimdo, Nutshell, Salesforce Sales Cloud, SugarCRM, Close, Squarespace, Slack, Google Contacts, Google Ads, Basecamp, ProProfs LMS, GetResponse, Weebly, 1CRM, Zen Cart, Microsoft To Do, Ecwid, Zendesk Sell, JIRA Service Management, Meta for Business, Mixpanel, Kissmetrics, Highrise, Keap, Mailchimp, Triggerbee, Twilio, Volusion, Joomla, Asana, Podio, elevio, WhatConverts, Wishpond, ProjectManager.com, ProProfs Knowledge Base, HubSpot CRM, Firefly, Chatbot, Evernote Teams, Toggl Track, BigCommerce, Join.Me, GoDaddy Website Builder, Shopify, Zendesk Suite


Q. What level of support does LiveChat offer?

LiveChat offers the following support options:
FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support

LiveChat product overview

Price starts from

24

/user

Per month

What is LiveChat?

LiveChat is an easy-to-use chat platform with many powerful features designed to provide quick and effective customer support. It offers software solutions to manage business communications, generate leads, and sell online. It’s intuitive, easy to use, and fully customizable to naturally blend in with any website. A number of features inside the platform make it a powerful tool to win over customers.

Key benefits of using LiveChat

- Achieve a 5 times higher conversion rate, 50% more leads, and a 16 times higher average session value. (source)

- Connect LiveChat with your favorite tools by choosing from 200+ integrations, and create the ultimate customer-centric experience. Manage everything from the LiveChat app and connect with customers regardless of their communication channels.

- Streamline your customer service by balancing AI automation with the human touch. Let chatbots generate leads, create help tickets, and chat across messaging channels.

- Capture leads and make buying easy by showing off your products with product cards, and let customers buy inside the chat.

- Solve customer problems proactively by anticipating questions and responding faster. Create experiences customers will love and easily achieve 97% customer satisfaction.

- Keep track of your customer service and sales team performance. Manage your team with ease thanks to extended reports and supervision features. Spot improvements, boost productivity, and enjoy more sales.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Webinars
Live Online
Videos

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Why am I seeing this?

LiveChat pricing information

Value for money

4.5

/5

1.6K

Starting from

24

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

LiveChat features

Functionality

4.5

/5

1.6K

Total features

59

5 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Activity Dashboard
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

LiveChat users reviews

Overall Rating

4.6

/5

1.6K

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.63/10
Rating distribution

5

4

3

2

1

1.1K

422

58

13

3

Pros
I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
Cons
They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Overall rating contenders

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Andrew B.

Director of Sales

Insurance, 11-50 employees

Review source

Overall Rating

Great product to connect with customers

Reviewed a year ago

Transcript

Andrew: Hello, I'm Andrew. I'm a director of sales. I would give LiveChat a four out of five star rating....

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Lorraine P.

Director of Operations

Education Management, 11-50 employees

Review source

Overall Rating

Engage quickly and easily with customers on your site

Reviewed 3 years ago

Transcript

Lorraine P.: My name is Lorraine. I am a senior operations manager for an education company, and I would...

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Dan J.

Marketing and Advertising, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Live chat is a feature that allows individuals to communicate with each other in real time

Reviewed a year ago

Convenience: Customers can communicate with businesses through live chat from any device with an internet connection, making it a convenient option for those who may not have access to a phone or who prefer to communicate digitally.

Pros

Quick response times: Live chat allows businesses to quickly respond to customer inquiries, helping to resolve issues and improve the customer experience

Cons

There are several potential drawbacks to using live chat as a customer service or support tool: Limited hours of operation: Live chat may not be available 24/7, which means that customers may not be able to get help when they need it. Limited ability to handle complex issues: Live chat is generally best suited for handling simple, straightforward questions or issues. More complex or technical...

SJ
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Sagar J.

Computer & Network Security, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Chat live instantly with high feature.

Reviewed 3 years ago

Amazing chat platform Client support make professional with live chat

Pros

Easy chat Easy ticket management Knowledge base management Easy to search Soft client supports

Cons

Application sometimes taking load to run except nothing can less as compare to cost

NA
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Nina A.

Consumer Goods, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Only gotten worse over time..

Reviewed 4 years ago

Great for connecting with customers... When it actually works.

Pros

Okay, I really loved this software at first. But then they started to change and add things, and every time they have something technical going on or update their software, the app stops working on my phone. With zero resolution from their 'technical team'. In general, the software idea is great, but the execution and functionality aren't so great.

Cons

I have had technical issues with this software too many times now. The first time when they updated their app and software, the app stopped working on my phone. I contacted the tech team and they had to restore me to the older version in order for it to work. Later on, just recently, same thing - app stops working, I contact technical team and they can't do anything and tell me it is my phone.. Even...

mc
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matt c.

Consumer Services, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat Review

Reviewed 4 months ago

Its been very positive. Customers like it and the staff enjoys being able to chat with customers even when they are away from the office or their desk

Pros

Enables customers to actually chat with a live body online instead of speaking over the phone and allows for instant answers.

Cons

There is really no downside to LiveChat. We are a tech centered generation and people want instant satisfaction and LiveChat does that

CE
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Chioma E.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Live Chat is good for your ecommerce business

Reviewed 3 years ago

Live chat is user friendly and it is good for your website, be it ecommerce, blog etc.

Pros

It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time. Notifications are also prompt.

Cons

I liked everything about Live chat. No issues with it.

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