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MSM Logo

Be proactive with our data-driven AI augmented ITSM solution

Last updated: March 2026

MSM Alternatives & Competitors (2026)

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Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Proactivanet logo

IT asset management (ITAM) software

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logo
Proactivanet
logo
MSM

0.8

4.6

Value for money

3.8
1
per user/per year

Starting price

95
flat rate/per month

0.4

4.8

Functionality

4.4

Activity Dashboard

5/5

Change Management

5/5

Asset Tracking

4.9/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Automated Routing

N/A

ManageEngine Endpoint Central logo

Desktop, mobile device & patch management software

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logo
ManageEngine Endpoint Central
logo
MSM

0.7

4.5

Value for money

3.8
795
per user/per year

Starting price

95
flat rate/per month

0.2

4.6

Functionality

4.4

API

4.8/5

AI/Machine Learning

4.7/5

Application Security

4.5/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Alerts/Escalation

N/A

ServiceNow logo

ITSM for automation & management of IT enterprise services

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logo
ServiceNow
logo
MSM

0.4

4.2

Value for money

3.8
100
per user/per month

Starting price

95
flat rate/per month

0.1

4.5

Functionality

4.4

API

4.4/5

Asset Tracking

4.4/5

Automated Routing

4.3/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Change Management

N/A

TeamDynamix logo

IT service management platform

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logo
TeamDynamix
logo
MSM

0.5

4.3

Value for money

3.8
Empty state illustration for "No pricing info"

No pricing info

Starting price

95
flat rate/per month

0.3

4.1

Functionality

4.4

Activity Dashboard

5/5

Asset Lifecycle Management

5/5

Alerts/Notifications

4.6/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

Freshservice logo

A complete IT service management (ITSM) tool for business

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logo
Freshservice
logo
MSM

0.6

4.4

Value for money

3.8
29
per user/per month

Starting price

95
flat rate/per month

0.1

4.3

Functionality

4.4

Analytics

4.4/5

API

4.4/5

Access Controls/Permissions

4.3/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

SysAid logo

AI-enabled ITSM platform for businesses of all sizes

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logo
SysAid
logo
MSM

0.7

4.5

Value for money

3.8
Empty state illustration for "No pricing info"

No pricing info

Starting price

95
flat rate/per month

0.1

4.5

Functionality

4.4

Approval Process Control

4.8/5

API

4.7/5

Alerts/Notifications

4.6/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

Desk Manager logo

We orchestrate deals for great results

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logo
Desk Manager
logo
MSM

0.8

4.6

Value for money

3.8
Empty state illustration for "No pricing info"

No pricing info

Starting price

95
flat rate/per month

0.3

4.7

Functionality

4.4

Access Controls/Permissions

4.8/5

Alerts/Escalation

4.5/5

API

4.5/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Automated Routing

N/A

Atera logo

Cloud and mobile-based IT management platform with AI

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logo
Atera
logo
MSM

0.8

4.6

Value for money

3.8
129
per user/per month

Starting price

95
flat rate/per month

0.1

4.3

Functionality

4.4

Activity Dashboard

4.7/5

Access Controls/Permissions

4.5/5

Alerts/Notifications

4.4/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

JIRA Service Management logo

IT service platform for unified support

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logo
JIRA Service Management
logo
MSM

0.5

4.3

Value for money

3.8
20
per user/per month

Starting price

95
flat rate/per month

0.1

4.5

Functionality

4.4

Alerts/Notifications

4.4/5

Access Controls/Permissions

4.3/5

Alerts/Escalation

4.2/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

Freshdesk logo

Online helpdesk system and customer service software

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logo
Freshdesk
logo
MSM

0.6

4.4

Value for money

3.8
19
per user/per month

Starting price

95
flat rate/per month

0.1

4.3

Functionality

4.4

Activity Dashboard

4.9/5

Alerts/Notifications

4.5/5

Activity Tracking

4.4/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

HaloITSM logo

ITSM solution for managing incidents & assets

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logo
HaloITSM
logo
MSM

0.8

4.6

Value for money

3.8
45
per user/per month

Starting price

95
flat rate/per month

0.3

4.7

Functionality

4.4

Activity Dashboard

5/5

API

5/5

Alerts/Notifications

4.8/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

Mint Service Desk logo

IT service desk and asset management solution

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logo
Mint Service Desk
logo
MSM

1.1

4.9

Value for money

3.8
5
per user/per month

Starting price

95
flat rate/per month

0.3

4.7

Functionality

4.4

Access Controls/Permissions

5/5

Activity Tracking

5/5

Alerts/Notifications

5/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

IT Glue logo

Track, find and know everything in under 30 seconds.

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logo
IT Glue
logo
MSM

0.6

4.4

Value for money

3.8
29
per user/per month

Starting price

95
flat rate/per month

0.1

4.5

Functionality

4.4

Activity Dashboard

5/5

Asset Lifecycle Management

5/5

Archiving & Retention

4.8/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Alerts/Escalation

N/A

BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

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logo
BOSSDesk
logo
MSM

0.9

4.7

Value for money

3.8
29
per user/per month

Starting price

95
flat rate/per month
4.4

Functionality

4.4

AI Copilot

5/5

Alerts/Notifications

4.6/5

Alerts/Escalation

4.6/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

Zoho Assist logo

Cloud-based remote support solution

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logo
Zoho Assist
logo
MSM

0.9

4.7

Value for money

3.8
480
flat rate/per month

Starting price

95
flat rate/per month

0.2

4.6

Functionality

4.4

Alerts/Notifications

5/5

Access Controls/Permissions

4.7/5

Chat/Messaging

4.5/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Alerts/Escalation

N/A

ky2help logo

IT service management software

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logo
ky2help
logo
MSM

0.1

3.9

Value for money

3.8
20000

Starting price

95
flat rate/per month

0.2

4.2

Functionality

4.4

Access Controls/Permissions

5/5

Alerts/Notifications

3.5/5

Access Controls/Permissions

N/A

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

ManageEngine ServiceDesk Plus logo

Cloud IT Help Desk Software

learn more
logo
ManageEngine ServiceDesk Plus
logo
MSM

0.5

4.3

Value for money

3.8
16
per user/per month

Starting price

95
flat rate/per month
4.4

Functionality

4.4

Alerts/Notifications

4.5/5

Alerts/Escalation

4.3/5

Activity Tracking

4.3/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

HaloPSA logo

HaloPSA brings everything an MSP needs into one location.

learn more
logo
HaloPSA
logo
MSM

0.7

4.5

Value for money

3.8
119
per user/per month

Starting price

95
flat rate/per month

0.3

4.7

Functionality

4.4

Alerts/Escalation

5/5

Access Controls/Permissions

4.5/5

Access Controls/Permissions

N/A

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A

Wavity Help & Service Desk logo

Help desk and service Solution

learn more
logo
Wavity Help & Service Desk
logo
MSM

1.0

4.8

Value for money

3.8
12
per user/per month

Starting price

95
flat rate/per month

0.3

4.7

Functionality

4.4

Customizable Forms

5/5

Automated Routing

4.8/5

Alerts/Escalation

4.8/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

API

N/A

Motadata ServiceOps logo

IT service management platform to adopt digital changes

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logo
Motadata ServiceOps
logo
MSM

0.7

4.5

Value for money

3.8
Empty state illustration for "No pricing info"

No pricing info

Starting price

95
flat rate/per month

0.1

4.5

Functionality

4.4

Activity Tracking

5/5

Alerts/Escalation

5/5

Alerts/Notifications

5/5

Top Features

Automated Routing

4/5

Customizable Branding

2/5

Asset Tracking

N/A