App comparison
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MSM
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Be proactive with our data-driven AI augmented ITSM solution
MSM Alternatives & Competitors (2026)
Top 7 free alternatives
Freshservice
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A complete IT service management (ITSM) tool for business
0.6
Value for money
Starting price
0.1
Functionality
Billing & Invoicing
5/5
Widgets
5/5
Templates
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.9
Value for money
Starting price
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.9
Value for money
Starting price
0.1
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Tempo Capacity Planner
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Resource planning and workforce optimization
0.1
Value for money
Starting price
0.6
Functionality
Task Scheduling
5/5
Calendar Management
5/5
Task Management
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT Enterprise services
0.4
Value for money
Starting price
0.1
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT management solution
0.2
Value for money
No pricing info
Starting price
0.4
Functionality
Security Auditing
N/A
Access Controls/Permissions
N/A
Maintenance Management
N/A
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.7
Value for money
Starting price
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management platform to adopt digital changes
0.7
Value for money
No pricing info
Starting price
0.1
Functionality
Support Ticket Management
5/5
Real-Time Notifications
5/5
Customizable Templates
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
work with the flow
0.2
Value for money
No pricing info
Starting price
0.5
Functionality
Support Ticket Management
5/5
Status Tracking
5/5
Real-Time Notifications
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Generative conversational AI for the enterprise.
1.2
Value for money
No pricing info
Starting price
0.6
Functionality
Generative AI
N/A
Machine Learning
N/A
Personalization and Recommendation
N/A
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
On-call incident response when alerts are not enough
0.9
Value for money
Starting price
0.3
Functionality
Incident Management
5/5
Status Tracking
5/5
Activity Dashboard
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based contact center solution
0.8
Value for money
Starting price
0.3
Functionality
Predictive Dialer
5/5
Customer Database
5/5
Call Transfer
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.3
Value for money
Starting price
0.4
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Collaborative inbox for teams
0.9
Value for money
Starting price
0.4
Functionality
Multiple User Accounts
5/5
Communication Management
5/5
Chat/Messaging
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled customer communication solution
0.9
Value for money
Starting price
0.2
Functionality
Automated Routing
4.7/5
Real-Time Chat
4.6/5
Alerts/Escalation
4.4/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multi-channel service desk & ticketing solution
1.2
Value for money
Starting price
0.6
Functionality
Workflow Management
N/A
Prioritization
N/A
Real-Time Notifications
N/A
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ERP for manufacturing, retail, education, service verticals.
0.9
Value for money
Starting price
0.3
Functionality
Reporting/Analytics
5/5
Financial Management
5/5
Inventory Management
4.5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based helpdesk solution for small businesses
0.7
Value for money
Starting price
0.2
Functionality
Support Ticket Management
5/5
Knowledge Base Management
5/5
Inbox Management
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
No-code Business Software
0.9
Value for money
Starting price
0.3
Functionality
Search/Filter
5/5
Mobile Access
5/5
Interaction Tracking
5/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud management and monitoring platform
0.3
Value for money
Starting price
0.4
Functionality
Incident Management
5/5
Alerts/Notifications
5/5
Service Level Agreement (SLA) Management
4/5
Top Features
Reporting/Analytics
4/5
Multi-Channel Communication
4/5
Macros/Templated Responses
4/5