App comparison
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MSM
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Be proactive with our data-driven AI augmented ITSM solution
Last updated: September 2026
MSM Alternatives & Competitors (2026)
Top 6 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.9
Value for money
Starting price
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
0.8
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
0.7
Value for money
Starting price
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.6
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.6
Value for money
Starting price
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
N-central
On-premise and hosted RMM software for MSPs
0.1
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.3/5
Access Controls/Permissions
4.2/5
Active Directory Integration
4/5
Top Features
Automated Routing
4/5
API
N/A
Asset Tracking
N/A
0.7
Value for money
Starting price
0.2
Functionality
AI/Machine Learning
4.7/5
API
4.7/5
Activity Dashboard
4.6/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
0.9
Value for money
Starting price
0.2
Functionality
Alerts/Notifications
4.8/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
Automated Routing
4/5
Alerts/Escalation
N/A
Asset Tracking
N/A
0.5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
0.3
Value for money
Starting price
0.1
Functionality
API
4.4/5
Asset Tracking
4.4/5
Automated Routing
4.3/5
Top Features
Automated Routing
4/5
Call Center Management
N/A
Change Management
N/A
0.6
Value for money
Starting price
0.1
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Archiving & Retention
4.8/5
Top Features
Automated Routing
4/5
Alerts/Escalation
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
0.5
Value for money
Starting price
0.2
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
0.8
Value for money
No pricing info
Starting price
0.3
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Automated Routing
4/5
Automated Routing
N/A
Availability Management
N/A
0.8
Value for money
Starting price
0.4
Functionality
Activity Dashboard
5/5
Change Management
5/5
Asset Tracking
4.9/5
Top Features
Automated Routing
4/5
Automated Routing
N/A
Call Center Management
N/A
1.0
Value for money
Starting price
0.3
Functionality
Automated Routing
4.7/5
Alerts/Escalation
4.7/5
Customizable Branding
4.7/5
Top Features
Automated Routing
4/5
API
N/A
Asset Tracking
N/A
0.8
Value for money
Starting price
0.3
Functionality
Activity Dashboard
5/5
Activity Tracking
4.5/5
Access Controls/Permissions
N/A
Top Features
Automated Routing
4/5
Alerts/Escalation
N/A
API
N/A
0.7
Value for money
Starting price
0.3
Functionality
Alerts/Escalation
5/5
Access Controls/Permissions
4.6/5
Access Controls/Permissions
N/A
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
1.1
Value for money
Starting price
0.3
Functionality
Access Controls/Permissions
5/5
Activity Tracking
5/5
Alerts/Notifications
5/5
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A
0.1
Value for money
Starting price
0.2
Functionality
Access Controls/Permissions
5/5
Alerts/Notifications
3.5/5
Access Controls/Permissions
N/A
Top Features
Automated Routing
4/5
Asset Tracking
N/A
Automated Routing
N/A