Pure Chat vs Arena

WhatsApp

LiveAgent

LiveChat

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Customer Service Rep

Pure Chat is a great tool to use to help customers with quick and easy questions!

Unemployed

Great customer support and not expensive at all!

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Canned Responses

Chat/Messaging

Customizable Branding

File Sharing

Interaction Tracking

Mobile Access

Offline Form

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Reporting/Analytics

Search/Filter

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Most reviewers indicate Pure Chat delivers strong value for money, especially with its generous free plan and affordable upgrades. Some users say the paid version offers valuable features, though a few feel upgrades may be needed sooner than expected.

Value for money

Reviews for Pure Chat come from a wide variety of industries, including retail (8% of reviewers), marketing and advertising (6%), and hospitality (5%). The most frequent use case for Pure Chat cited by reviewers is live chat (100% of reviewers).

Pure Chat

Web-based

iPhone

Android

iPad

Tidio

Pipedrive

tawk.to

Smartsupp

Basic

OFFICE MANAGER

THE ABILITY TO CUSTOMIZE IS A FAVORITE OF MINE

Office Manager

Notification system can be overwhelming and hard to turn off.

Co owner

Even with the hurtles we still got some chats to work

developer

Ease of use,it have best features and it is free of cost.

Apparel

The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness.

Co-Owner

Easy to set up, pricing is good compared to other live chat apps.

Overall a refreshing app, that is easy to use positives outweigh negatives by far.

Manager Operations 

I am using pure chat software from last 2 years for my website and always found it very useful and helpful in terms of managing  online traffic and chat.

Pure Chat allows you to easily and quickly chat with customers and answer any questions they may have online.

Technical Recruiter

I like the sharing of chats in real time in this application.

Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half.

Sometimes notifications do not go off causing you to miss a chat.

Agency Solutions Advisor

It was very easy to add PureChat to our website and it's awesome how we receive emails anytime we miss a chat.

teacher

Pure chat is a software which allows you really easily add live chat feature to your website.

Ordering Assistant Manager

What I like the most about this software is how easy it was to integrate into our websites across multiple stores, and how much it's helped us help our customers and improve our customer's experience.

Reviewer

I could do without that I must have the page open on my program.

I don't necessarily in all cases make sure to open it and put that I'm free.

Purechat is not difficult to introduce simply by dropping a piece of code

Call Center Customer Service Representative

It was hard to setup for chat logs to be attached to our CRM , I don't if that's an issue with Pure Chat or on our end .

I like the frontend of this software very much.

This doesn't happen very often but when the website has a large amount of customers using it at once.

Pure Chat is very dependable and simple to use.

National Sales & Project Managr

I recommend this product to all my clients looking for a way to manage their client's inquiries on the fly.   Whether they are at their desk or on the go, they can get and respond to inquires on their desktop or phone.  

Marketing

It was also easy to customize the interface of the chat on your website.

This has cut our response time down to seconds and has enabled us to live chat.

The implementation of Pure Chat was extremely easy ,so is navigating it .

Owner

One of my websites doesn't have too many visitors so using Pure Chat to answer any questions is perfect.

House cleaner/care taker 

I started using this product to promote my own cleaning business and it was an amazing success.  

Business Head

Pricing is high as compare to others also there is no free users for paid plans.

It gives them a lot of flexibility on setting up messages.

The ease of use and live chat feature makes this a necessary product for a multitude of businesses.

Growth plan there is no removable branding.

Nice and powerful chat but pricing is very much high

Chat

Website Visitor

Pricing

Daily Report

Customize Widget

Chat Notification

Customer Support

Notification Sound

Features

Setup

Among reviewers who comment on Pure Chat's setup, 96% feel positive. Users say Pure Chat is easy to set up, quick to implement, and requires minimal training. They find it user-friendly and efficient. However, some reviewers note difficulties when making changes or configuring advanced options.

Small Business

Mid-size Business

Freelancers

Large Enterprises

Most reviewers indicate that Pure Chat offers strong value for money, highlighting its generous free plan, which includes up to three operators and sufficient functionality for startups and small businesses. They appreciate the affordable upgrade options, customizable features, and the ability to start for free and scale as needed. Some users say the paid plans provide worthwhile advanced features, though a few feel the paid version is expensive or that the free plan’s limitations—such as restricted contact views and fewer advanced features—may require upgrading sooner than desired. Reviewers appreciate the cost-effectiveness compared to alternatives.

Viber

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Text Request

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Arena creates group rooms for any event, live, and streaming allowing users to discuss and talk about your content. Your group chat is displayed wherever you choose, and you can customize it to match with your website design.

Pure Chat vs Arena Comparison (2026)

Pure Chat

Arena

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives