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Pure Chat Pricing, Features, Reviews and Alternatives
Pure Chat FAQs
Q. Who are the typical users of Pure Chat?
Q. What languages does Pure Chat support?
Pure Chat supports the following languages:
Swedish, Hebrew, Japanese, Portuguese, Hungarian, Polish, Chinese (Traditional), Italian, Korean, Thai, Finnish, German, Turkish, Danish, Dutch, Chinese (Simplified), Indonesian, Czech, Ukrainian, Spanish, English, French, Norwegian (Bokmal), Arabic, Russian, Irish
Q. Does Pure Chat support mobile devices?
Q. What other apps does Pure Chat integrate with?
Pure Chat product overview
What is Pure Chat?
Pure Chat is a live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution. The pro plan includes real-time analytics, visitor tracking, SMS notifications and more.
Key benefits of using Pure Chat
Typical customers
Platforms supported
Support options
Training options
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Pure Chat pricing information
Pure Chat features
Functionality
4.4
/5
329
Total features
19
1 categories
Most valued features by users
Functionality contenders
Pure Chat users reviews
Overall Rating
4.6
/5
329
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.89/10
201
112
15
1
0
Overall rating contenders
Kyle W.
Corporate Videographer
Automotive, 201-500 employees
Review source
Transcript
Kyle: Hi there. I'm Kyle and I'm a videographer, and I give Pure Chat a three out of five. For more reviews...
Adriahnna C.
Used daily for 6-12 months
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With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc.
Wish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words.
Verified reviewer
Oil & Energy, 11-50 employees
Used weekly for 2+ years
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PureChat helps us keep in contact with our customers and any potential buyers that come across our website. Because we sell very technical and specific products, we often have customers reach out to us to find out product specification sheets or other data relevant to what they're trying to accomplish. Purechat helps us guide them to the best product.
For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code.
This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off).
Jennie H.
Consumer Services, 11-50 employees
Used daily for 6-12 months
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Updates are issued and then we are informed - needs to be the other way round so that we can train out any amendments. Cant drill down into the chats to see what our customers are contacting us about. Reports are very basic and do not support all our business needs. Pure Chat is easy to use and to train out initially.
ease of use.
Lack of meaningful reports
Thanks for the review Jennie. We'll keep your feedback in mind next time we release an update!
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for 2+ years
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I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.
I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.
Kevin L.
Food & Beverages, 1-10 employees
Used daily for less than 6 months
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Purechat is in my bag of tools for setting up shop. If you're in the market for a solid live-chat tool, take a look at Purechat. It comes with Zapier integrations so it's pretty useful across the board. What's really nice is it also has transcript history, this is super useful to check back on what operators have said in terms of sales quoting if you're a sales or SaSS company and quote often on live chat. Supports Wordpress.
If you're looking for a solid, FREE live chat software for your blog or website, take a look at Pure Chat. Other than the awesomeness of being free, Purechat's actually a really solid contender to something like tawk.to or Olark. First, I really like the UI. It's very slack-esque and super sleek. If you work with your team, you can have 3 operators on the Free plan, and that's sort of plenty for startups. The best thing about Purechat is the Mobile apps (currently supports iOS and Android), you never miss a beat when it comes to chatting with your website vistors.
There's nothing to really dislike. It's a solid app and works fine on both Wordpress and HTML sites. The free plan is free...so there's no reason not to try this out.
Common Pure Chat comparisons
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