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Pure Chat Logo

Pure Chat

4.6
(334)

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Live chat software for SMBs

(7)

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Pure Chat Pricing, Features, Reviews and Alternatives

Pure Chat FAQs

Q. What type of pricing plans does Pure Chat offer?

Pure Chat has the following pricing plans:
Starting from: $39.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Pure Chat?

Pure Chat has the following typical customers:
Freelancers, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Pure Chat support?

Pure Chat supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian (Bokmal), Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian


Q. Does Pure Chat support mobile devices?

Pure Chat supports the following devices:
Android, iPad, iPhone


Q. Does Pure Chat offer an API?

Yes, Pure Chat has an API available for use.


Q. What other apps does Pure Chat integrate with?

Pure Chat integrates with the following applications:
Google Analytics 360, Zapier, WordPress, Squarespace, Weebly, Keap, HubSpot CRM, Shopify


Q. What level of support does Pure Chat offer?

Pure Chat offers the following support options:
Chat, Email/Help Desk, FAQs/Forum

Pure Chat product overview

Price starts from

39

/user

Per month

What is Pure Chat?

Pure Chat is a live chat software which enables SMBs to engage website visitors with live chat functionality. Incorporating unlimited operators, unlimited chats, full transcript history and complete widget customization, Pure Chat aims to deliver an effective customer service solution. The pro plan includes real-time analytics, visitor tracking, SMS notifications and more.

Key benefits of using Pure Chat

  • Engage directly with leads and address questions or concerns through live chat.

  • Website visitors can also engage with users through email, phone, Twitter and Google Maps.

  • Identify promising leads using Pure Chat’s visitor analytics.

  • Tag transcripts and conversations for easy retrieval.

  • Automate sales workflow through integrations with Zapier, HubSpot, Google Analytics and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Chat
    Email/Help Desk
    FAQs/Forum

    Training options

    Videos
    Documentation

    Not sure about Pure Chat? Compare it with a popular alternative

    Starting from

    39

    /user

    Per month

    Free plan
    Free trial
    Pricing range

    Starting from

    350

    Per month

    Free plan
    Free trial
    Pricing range
    Ease of use
    Value for money
    Customer support
    Ease of use
    Value for money
    Customer support
    Why am I seeing this?

    Pure Chat pricing information

    Value for money

    4.5

    /5

    334

    Starting from

    39

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Pure Chat features

    Functionality

    4.4

    /5

    334

    Total features

    17

    1 categories

    Most valued features by users

    Reporting/Analytics
    Third-Party Integrations
    API
    Chat/Messaging
    Customizable Branding
    Interaction Tracking
    Canned Responses
    CRM

    Functionality contenders

    Pure Chat users reviews

    Overall Rating

    4.6

    /5

    334

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.88/10
    Rating distribution

    5

    4

    3

    2

    1

    203

    115

    15

    1

    0

    Pros
    Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service.
    Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.
    Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.
    Cons
    We can contact them with their email if there's a bad connection, or they must ring off.
    Example If I am not paying attention to the chat, I will miss it because I do not receive any notifications.
    It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Kyle W.

    Corporate Videographer

    Automotive, 201-500 employees

    Review source

    Overall Rating

    Pure Chat Review

    Reviewed 3 years ago

    Transcript

    Kyle: Hi there. I'm Kyle and I'm a videographer, and I give Pure Chat a three out of five. For more reviews...

    AvatarImg
    AvatarImg

    Melissa J.

    Higher Education, 1-10 employees

    Used daily for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Make's livechat so simple

    Reviewed 5 years ago
    Pros

    Super easy to use live-chat software. Seamless integration between PC and mobile

    Cons

    I've yet to find any cons to this software.

    AR
    AvatarImg

    Verified reviewer

    Oil & Energy, 11-50 employees

    Used weekly for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Cheap, Efficient Chat Software!

    Reviewed 5 years ago

    PureChat helps us keep in contact with our customers and any potential buyers that come across our website. Because we sell very technical and specific products, we often have customers reach out to us to find out product specification sheets or other data relevant to what they're trying to accomplish. Purechat helps us guide them to the best product.

    Pros

    For the price, Purechat is a great user support service for any website. It allows representatives to help customers decide on products as well as help them with their orders or any issues they are presented. Purechat is easy to install by just dropping a snippet of code.

    Cons

    This might not be the case for all websites but sometimes the Purechat widget might need custom coding to style it in place. It for the most part is easy to install but with some help with one of their representatives we were able to add a few lines of code to make the widget appear correctly (it was lined a few pixels off).

    MF
    AvatarImg

    Max F.

    Automotive, 1-10 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Simple and useful, reasonably priced

    Reviewed 7 years ago

    Among the many chat software we evaluated purechat is one of the simplest to implemente and use, overall it's good value for the money.

    Pros

    Simple to implement, simple to use.

    Cons

    No cons were added to this review

    AR
    AvatarImg

    Verified reviewer

    Marketing and Advertising, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Helpful Communication Tool

    Reviewed 5 years ago
    Pros

    I like how easy this program is to use and allows potential clients to email me if I'm not available or Active on the website. I also like that it saves the transcripts and client contact info. Also shows where the client is located and how many times they have visited the site.

    Cons

    I don't like that I have to have the page open on my browser. I don't always remember to open it and put that I'm available. If there was a computer app that opened automatically and sent me notifications it would be really help.

    AvatarImg
    AvatarImg

    Jordan C.

    Business Supplies and Equipment, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Pure Chat is great

    Reviewed 4 years ago

    We use it to communciate with customers. We also use it to drive email subscriptions with marketing.

    Pros

    Pure chat does the job for our cx team communicating with customers. It hasn't let us down in any way yet.

    Cons

    I have used inercom and drift before. I'm afraid pure chat doesn't have much more functionality than either of those.

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