Zenvia Customer Cloud vs HumanBot

WhatsApp

Zendesk Suite

Intercom

ManyChat

Chatfuel

Callbell

Compare Zenvia Customer Cloud and HumanBot based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Slack

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Zenvia Customer Cloud helps companies sell more and serve customers better by integrating channels, data, and journeys into a single solution.			

AI/Machine Learning

Appointment Scheduling

Autoresponders

Canned Responses

Chatbot

Chat/Messaging

Communication Management

Customizable Templates

File Sharing

For Sales Teams/Organizations

Group Messaging

Human Handover

Inbox Management

Interaction Tracking

Lead Distribution

Lead Management

Lead Qualification

Live Chat

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Natural Language Processing

On-Demand Communications

One-to-One Messaging

Personalization

Pre-Configured Bot

Proactive Chat

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Reporting/Analytics

Search/Filter

Single Sign On

SMS Messaging

Social Media Integration

Tagging

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Zenvia Customer Cloud

Web-based

iPhone

iPad

Android

Software Plan

Operations Associate

Zenvia is a good option for those looking to chat with clients but not really getting too invested in data. If you are looking for software that delivers quality data on customer interactions look elsewhere.

PROJECT MANAGER

The product is very interactive, which allows us to speak simultaneously by note with the other person in charge of the leader, not to mention the many filters that I am afraid of better locating and filtering each client, I like the possibility of managing the sales team in real time, Ease of housing office work as an administrator acting directly in sales, through internal contact with sellers

Reviewer

The live chat cost more when using data connection

The chatting feature is actually pretty good.

Customer support is terrible and hard to get a hold of.

Account Associated

It's easy to use, you get fast answers back and for us, the best it's that you can use the same whatsapp number for a call center.

Marketing Manager

It allows you to record digital sales and thus measure the effectiveness of your marketing effort.

We only need a way to receive on two phones the client's inquiries sent to one of the two phones.

Gerente de Marketing

The software es helpful with WhatsApp contacts, but we couldn’t integrate messenger, we also couldn’t relate the credit card for paying and, after 2 weeks, we still couldn’t set up the bot.

MARKETING MANAGER

Layout still cripple, Facebook blocks a lot of functionalities, not able to have multiple services into the system (ex. twitter, Facebook), 2 telephone lines can not be control by one group, expensive.

Marketing manager

The app is a great idea, but still, with some technical problems such as the integration with messenger that is not working on the mobile, the customer support is so slow to answer and many times they don´t have the knowledge or decision power in order to solve the issues, to be honest, is the worst part in Sirena

It is a great tool to manage all your WhatsApp contacts and prospects.

Automation Leader

The integration with severals tools allow to external software, but, the most like about the software is the possibility to use one WhatsApp number for all my team!

operations manager

I cant control which analyts has the longe reply time, how many clients are online waiting for a reply and for how long... etc

The possibility to use WhatsApp in call center mode.

Also, we would like an integration with Facebook Ads because is difficult to assign traffic, we have to ask tons of questions in Sirena, that the community manager has already ask.  

Sirena made it easy via Whatsapp, the most used and urgent channel for cummunication, available for anyone to make their inquiry and administrated by several users, it was water on the dessert.  

The functionality of servicing customers with one central WhatsApp number and directing their orders to the most convenient location.

Owner

We don't like the app to ios, we need a catalog of products or services, we most have this feature, and more automation.

Product Manager

What we most like of Sirena is the flexibility of their API to integrate and the admin dashboard for administrators.

Software Engineer

The shared team inbox makes the whole process so hassle-free and easy to manage.

Marketing manager 

I really love the easily way to integrate the difrent chanels, and the way that the assesors of Selling can anwer by their phones, been conectes with facebook now by all the channels un Facebook it's awesome

Manager

ability to organize leads and set reminders because of the integration with WhatsApp messenger

You cant create Transmition List, hard to find the conversations, you cant create a new customer...

What I like most about this tool is being able to manage our database and interact with our clients 24/7

Frequently appears delays in messaging sent/received, and sometimes the platform has some functions not working well.

teacher

In less than a few clicks I was already testing the channels.

We manage a lot of client's request per day, and made us more efficient in brief time.

MANAGER SALES ONLINE

example ¡ How can we overwrite a consultation over the chat?

Sales Manager

in general I have had a very good experience since it is a fast and very didactic application that allows to maintain control with the client portfolio.

Direccion

It is prepared to europe and south america and is not easy to adapt things, at leas in my experience, for example i asked the format 0.000,00 changed it to 0,000.00, I haven’t received an answer

Inbound Sales Coordinator

Easy to use, you coul have an order to talk with your costumers by WhatsApp

A bot developer option, massive sending message to your opt-in contactas

Marketing Assistant

Also, I found a little uncomfortable the fact that i cant organize my contacts and delete the ones I know aren't important anymore.

None, because after seeing the cost, it was clear that we would not use it.

Director

The WhatsApp integration is a powerful feature to communicate with clients.  

The problem wasn’t the software, but the services around it (paying, capacitation, etc.)

business developer

You can not use it within whatsapp groups, online individual contacts

sometimes presents problems with the value of the services since they do not appear complete in the review

Depends on Facebook activation over a unfriendly process, so possibly have to wait a long time before activation

Director 

Proposes an objective way to follow your leads until the sale is completed.

Assessor de Investimentos

Being able to send contacts across the users.

I liked how easy is for sales reps to get started with it, and the natural flow to go from one client to another inside the system.

The reports are not good enough since they're very structured and apparently from a 3rd party service

Software easy to use, a lot of functionalities over Whatsapp conversation, and a wide options of integrations

Start and track conversations from anywhere.

Proyect Manager

Easy to set up, easy to understand, super easy to lear.

Comunnity Mannager

Implementations according to needs and responses with effective solutions

In terms of functionality it counts with almost all you need, without complexity.

Customer Support

Contacts

Chat

Client Support

Sales

Conversations

Features

WhatsApp Integration

Bots

Response Templates

Recurring stability and bug problems

85% of reviewers feel negative about Bugs and Issues, often citing recurring system instability and frequent connection problems. Some reviewers report server crashes and platform outages that disrupt their work and prevent access for extended periods. They say bugs in reports and duplicate messages hinder daily activities and create frustration. Reviewers indicate that technical faults, such as login difficulties and app freezes, require time-consuming workarounds. Some users feel that slow bug resolution and ongoing malfunctions undermine their confidence in the platform’s reliability.

Intuitive and adaptable interface

Marketing

The software has an easy to use interface. And with great statistical support.

Director - Partner

91% of reviewers feel positive about the User Interface, highlighting its intuitive design and visual clarity. Some reviewers find the interface easy to navigate and appreciate how quickly users can adapt to it. They say the interface is organized, visually simple, and supports efficient configuration for different business needs. Reviewers appreciate that the interface is user-friendly, making onboarding smoother for new users and helping agents adapt rapidly. Some users report that the interface’s clarity and simplicity contribute to a more productive and less confusing workflow.

Streamlined everyday usability

Asesor de Ventas 

I like it because its easy and quick to learn how to use it.

85% of reviewers feel positive about Ease of Use, frequently mentioning that the software is straightforward and intuitive for both tech-savvy and less experienced users. Reviewers appreciate how the platform simplifies daily tasks and makes business operations more manageable. Some users say the learning curve is minimal, allowing them to quickly become productive. They find the platform’s design and navigation logical, which helps reduce training time. Reviewers indicate that the ease of use enhances overall satisfaction and enables teams to focus on their work rather than struggling with the software.

Large Enterprises

Small Business

Mid-size Business

Zenvia

Clepher

With Clepher's AI-powered conversational chatbots, users engage with customers on Facebook, Messenger, and Instagram Direct Message. Building a bot is easy with the visual drag n' drop builder. Use any of the 50+ native integrations. Add Zapier or Make to take your bot to the next level!

Superchat

Superchat was established to give businesses an easy way to communicate with their customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience.

Spoki

Spoki is a marketing automation platform that allows businesses to leverage the Whatsapp channel to optimize its business operations
This software gives the possbility to create, automate and analyse the entire sales funnel on Whatsapp, ensuring high opening rates, conversions and consequently sales

HumanBot is an AI chatbot solution that learns your business to automate sales, customer support, and more. With HumanBot, you get unlimited access to data-trained AI chat, real-time voice chat with AI humans, location detect AI auto-translate, and an AI chat funnel builder.

By industry, HumanBot reviewers are most commonly professionals in marketing and advertising (33%). The most frequent use case for HumanBot cited by reviewers is as a conversational marketing platform (100% of reviewers).

Users and use cases

The HumanBot integrations most frequently cited by reviewers are: HumanPal (a video making product rated 4.7 out of 5 for its integration with HumanBot), Zapier (an integration product, 4.7), and HumanTalk (a text-to-speech product, 4.8).

Integrations

HumanBot is a conversational marketing platform with key features that include real-time conversations, one-to-one messaging, and more.

HumanBot

Really good progaram to get that bit of interaction with client on the website , helps reduc ethe bounce rate , increases website visit duration, gets leads from client through interaction.

webdeveloper

The ability to personalize responses and create custom funnels has improved my conversion rate significantly. Plus, with multilingual support and easy integration into my workflow, HumanBot makes it effortless to scale outreach and grow my customer base.

Developer

I haven't had a use for Templates with HumanBot yet, and have not had a chance to do a thorough test with Bot Training.   With all these topics being addressed, my first reaction is that it is very simple and easy to plug the HumanBot into web pages.  

director

the upselling for more features. If you want to get rid of the made by .. logo, it cost you a multiple of thhe initial amount for the base version

Founder

For example, Zapier connections are basic and don’t allow for advanced workflows, and Mailchimp integration mainly covers simple campaign actions rather than full automation.

Some ability to customize is lacking , for example direct chat to whatsapp, Facebook. And the avatar seems to lag behind at times.

Data privacy and system protection appear well-prioritised, giving businesses confidence in safeguarding sensitive information while using AI.

The wizard allows me to set up a campaign in just a few minutes. If I need to make changes, they can be done in seconds.

Learning consultant and digital developer

The flexibility in creating AI Chat. That you can create your own avatar on a green screen.

Humanbot.io has an incredibly intuitive interface that makes building and deploying AI chatbots a breeze, even for non-technical users.

Ux designer

My customers have enjoyed interacting with the bots, as I have been able to edit the personalized responses and attach the necessary texts for my business.

Account Executive

I anticipate a favorable response, as it offers heightentd visibility and functionality for sites that might have an otherewise mediocre presence.

Senior Consultant

Shame it isn't able to  fully crawl a website instead of having to manually upload the url of every single page.

The fact that it uses AI and can learn from materials you feed it from your website URLs and other documents.

The virtual assistant acts as a virtual assistant, answering frequently asked questions from visitors, such as information about prices, availability and property characteristics.

Zenvia Customer Cloud vs HumanBot Comparison (2026)

Zenvia Customer Cloud

HumanBot

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives