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SparrowDesk
AI driven helpdesk for customer support
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SparrowDesk - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: November 2025
SparrowDesk overview
What is SparrowDesk?
SparrowDesk is an AI-driven helpdesk software platform designed to streamline customer support operations through automation and ticket management.
The AI agent Luna can automatically resolve customer queries. It generates on-brand replies that align with an organization’s tone, rules and style guidelines. Its AI Copilot complements the automated agent by providing conversation summaries, context-aware reply drafts and on-demand knowledge retrieval to agent workflows. The omnichannel inbox consolidates customer interactions into a unified interface with tools to prioritize tickets based on urgency, customer attributes or communication channel. Customizable service level agreements, business hours settings, personalized views and filters and quick-action macros further optimize the support process.
The platform includes analytics dashboards that offer insights into team performance and customer trends. Enterprise-grade security measures encompass encryption, audit logging and role-based access controls to safeguard sensitive data. SparrowDesk supports multilingual communication and multi-brand management with workflows and help centers under centralized administration.
Key benefits of using SparrowDesk
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SparrowDesk FAQs
SparrowDesk has the following pricing plans:
Starting from: $16.00/month
Pricing model: Subscription
Free Trial: Available
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Q. Who are the typical users of SparrowDesk?
SparrowDesk has the following typical customers:
Public Administrations, Small Business
Q. What languages does SparrowDesk support?
SparrowDesk supports the following languages:
English
Q. Does SparrowDesk offer an API?
No, SparrowDesk does not have an API available.
Q. What level of support does SparrowDesk offer?
SparrowDesk offers the following support options:
Chat, Knowledge Base