Zoho Desk vs Faveo Helpdesk

Zendesk Suite

Freshdesk

Salesforce Service Cloud

HubSpot Service Hub

osTicket

Zammad

Compare Zoho Desk and Faveo Helpdesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

@mentions

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Assignment Management

Audit Trail

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Billing & Invoicing

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Canned Responses

Case Management

Catalog Management

Chat/Messaging

Chatbot

Churn Management

Client Portal

Collaboration Tools

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Sharing

For Insurance Industry

Forms Management

Full Text Search

Gamification

Help Desk Management

Inbound Call Center

Inbox Management

Interaction Tracking

Interactive Content

Issue Management

Issue Scheduling

Issue Tracking

Knowledge Base Management

Knowledge Management

Lead Management

Live Chat

Macros/Templated Responses

Manual Dialer

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

Offline Form

Zoho Desk

Android

Web-based

Windows

iPad

iPhone

Business Manager

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Manager

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

Customer Service Representative

You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.

Director of Marketing

I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.

Infraestructure Engineer

It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.

Technical Support Manager

Integration with a lot of helpful apps to fulfill your task in a better way ex.

IT Manager

It easy to use and user friendly. Remote access tool is very good.

Fantastic and easy experice, fast to set up and customize.

Assistant Manager

We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.

Sr Director Data and Systems

Great - and their customer service is great as well.

Solicitor & Director 

The Zoho support is excellent and they always solve the issues you are trying to tackle.

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

IT manager

Too many useful tool and easy to use friendly interface.

Founder/CEO

Cost and ease of getting set up. Support personnel always helpful.

President/CEO

The user interface can be a bit confusing if you are an entry level user.

Cloud Admin

Lack of customization options in the lower subscription tiers.

Good Integration with Sprint and allows tickets to integrate.

Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.

Zoho Desk screenshot: Instant Messaging

Zoho Desk screenshot: Personalization

Zoho Desk screenshot: Guided Conversations

Zoho Desk screenshot: Accessibility Controls

Zoho Desk screenshot: ZIA - AI Assistance of Zoho Desk

Zoho Desk screenshot: Blueprint Automation

Zoho Desk screenshot: Help Center Customization

Zoho Desk screenshot: Sentimental Analysis

Zoho Desk screenshot: Customers of Zoho Desk

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Agentforce Service is a customer service platform offering seamless support across channels like contact centers, field service, HR, and IT. It integrates human agents with AI on a unified platform to personalize interactions. Features include omni-channel engagement, case management, knowledge bases, and analytics tools, enabling organizations to enhance team performance and customer satisfaction.

Zammad is a help desk software. It is an open source solution designed for small and medium-sized companies. Zammad offers functionalities for customer service teams to manage and track customer requests.

osTicket is an open source <b>customer support ticket management software</b>. The application enables you to gather all incoming enquirers from email, web forms and phone calls into one platform. You can then filter tickets and route them to the right agent. You use the auto-assigner and auto-responder to set repeated workflows and actions for certain ticket types. The free customer support app also offers a customer self-service portal and dashboard reports.

Faveo Helpdesk has served various clients across the globe to track and manage customer support. It helps your team stay organized. Faveo is integrated with email, phone, chat, social media (Facebook, Twitter), and many third-party applications. It is easy to install, easy to use, and cost-effective.

Reporting/Analytics

Self Service Portal

Service Level Agreement (SLA) Management

Social Media Integration

Support Ticket Management

Faveo Helpdesk

Linux

IT Technical Assistant Manager

All of the build in features are very good to use, the most amazing feature is the Email notification, its really easy to monitor.

Systems Administrator

We switched over from Spiceworks to Faveo for our small MSP here in the US, and the team was instrumental in helping us to ensure that the tickets were successfully migrated - all 47,000 of them.

Enterprise Processes

Faveo Helpdesk software offers a robust and intuitive solution for managing customer support and service requests, making it an excellent choice for businesses of various sizes.

Junior Project Manager

Social media intergration is very excellent via  Faveo Helpdesk. Its workflow configuration is nice.

Senior Network Administrator

Its good and our company is experiencing a lot of good things.

Perfect on call center management. It is knowledge based management tool and this improves budget across all over the company.

System Engineer

It's a good service portal designed for the ease of use so customer can easily connect with us without getting to connect on calls.

President

The installation process was difficult and costly.

Administrative

Faveo is easy to use, user friendly, Fast Respond, Best ticket management we used.

Business Systems Consultant

Support has always been brilliant and attentive. It's an extremely high value proposition for many helpdesk functions.

Faveo supports seamless integration with multiple communication channels, enhancing customer interaction and support team productivity.

Support team is very helpful. They are always ready to help in case of need.

Chief Executive Consultant

Some of the default forms and templates appear vague and require additional customization to align with enterprise workflows; also, initial setup of departments and mappings needs clearer guidance.

Application Management

Some options used in admin panel are confusing.

IT SUPPORT

Remote connection and resolving issues quickly.

System Administration

Not advanced workflows or customizations. Lethargic Customer service.

Zoho Desk vs Faveo Helpdesk Comparison (2026)

Zoho Desk

Faveo Helpdesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives