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Zoho Desk Logo

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Superior customer service. Lasting experiences.

(86)

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Zoho Desk Pricing, Features, Reviews and Alternatives

Zoho Desk product overview

Price starts from

14

/user

Per month

What is Zoho Desk?

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. The solution collates interactions from various media such as email, phone, chat, social media, a self-service portal, forums, and forms and presents them in one place.

Key benefits of using Zoho Desk

- 50% faster implementation than most customer service software.

- Dedicated training program with a shallow learning curve.

- Customizable workspace that works across any industry, brand, and department.

- Hassle-free migration with the help of our account executives.

- No hidden costs, long-term contracts, and lock-ins.

- Compliant with data protection laws, such as GDPR, HIPAA, and CCPA.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
FAQs/Forum
Phone Support
Email/Help Desk

Training options

Live Online
Videos
Documentation
Webinars

Zoho Desk pricing information

Value for money

4.5

/5

2.1K

Starting from

14

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Zoho Desk features

Functionality

4.5

/5

2.1K

Total features

158

20 categories

Most valued features by users

Reporting/Analytics
API
Third-Party Integrations
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Zoho Desk users reviews

Overall Rating

4.5

/5

2.1K

Positive reviews

94

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.51/10
Rating distribution

5

4

3

2

1

1.2K

744

118

12

8

Pros
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.
I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.
Cons
Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
The user interface can be a bit confusing if you are an entry level user.
Lack of customization options in the lower subscription tiers.
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Rick K.

Owner

Construction, 1-10 employees

Review source

Overall Rating

Zoho Desk Is Still Running Strong.

Reviewed 4 months ago

Transcript

Rick: Hi, my name's Rick. I am an owner of a construction company and I give Zoho Desk five out of five...

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Derek M.

CEO

Nonprofit Organization Management, 1-10 employees

Review source

Overall Rating

A great tool for managing your brand and supporting customers

Reviewed 3 years ago

Transcript

Derek M.: Hi, my name is Derek. I'm the CEO of a nonprofit. For my review of Zoho Desk, I'd give it a...

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Houyamne A.

Marketing and Advertising, 11-50 employees

Used monthly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

our all-in-one client-success management tool

Reviewed a year ago

This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it.

Pros

Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally

Cons

Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal.

LG
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Letlet G.

Retail, 11-50 employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Boost Your Customer Satisfaction Levels with Zoho Desk

Reviewed a year ago

We were having a hard time managing customer service and support because customers could contact us through multiple channels and we didn't see how they were interacting with us. We were able to address these issues and streamline our customer support processes with the assistance of Zoho Desk.The capacity of Zoho Desk to incorporate multiple customer service channels into a single platform is one...

Pros

The unified platform of Zoho Desk is one of its best features. It gives me a single view of all customer interactions across channels like email, phone, chat, social media, and forums. This assists me with keeping steady over all client requests and guarantees that no client demand goes ignored.The ability to customize Zoho Desk is yet another great feature. I have been able to tailor the platform to our particular business requirements thanks to the capability to modify things like renaming tabs, adding new departments, and customizing email templates.

Cons

Although Zoho Desk offers a streamlined ticket management system, I've noticed that some tickets are lost or closed too quickly. This can impede the resolution of customer issues and frustrate both customers and service representatives.The reporting capabilities of Zoho Desk are yet another area for development. Although the platform offers scheduled and custom reports, I've found that the dashboard's reporting capabilities can be limited. Despite these drawbacks, I have found Zoho Desk to be an overall useful customer service management tool.

AR
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Verified reviewer

Computer & Network Security, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Everything is in BETA, after you are sold into a purchase...

Reviewed 6 years ago

I realized I need a product that will fully integrate with my Google contacts and calendar, be able to track time spent on site or on a remote support session and be able to do this without switching and spending 5 minutes trying to get all of the information together for an invoice from: contacts; reentering the same job in Invoices instead of it linking to Desk, and move on to the next client.

Pros

It was pretty easy to setup, they did have issues on their end with the custom domain pointing, but were willing to help out. HTTPS had to be requested and is not a part of the package unless you call up and request it.

Cons

I purchased a package from Zoho – Desk and Invoicing – so I can bill clients for time spent on a service call. Calls can be a remote support session or onsite. After trying out their product and setting everything up with just Desk, their sales pitch led me to believe that their Invoicing product would be needed to integrate with Desk in order to bill clients directly. The company then sent me...

AM
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Andrew M.

Information Technology and Services, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Excellent and awe-inspiring Help Desk Solution.

Reviewed 4 months ago

I'm happy because Zoho Desk delivers great customer services.

Pros

It enables seamless communication and engagement with our customers via live chat in multiple communication channels.Zoho Desk integrates better with many applications that I already use in our organization.It is possible for our web visitors to ask and receive responses quickly with Zoho Desk.It increases customer satisfaction.

Cons

I'm yet to encounter anything unpleasant with Zoho Desk as it streamlines customer service operations.

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Lillian G.

Hospital & Health Care, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Zoho Desk makes troubleshooting and customer service easy

Reviewed a year ago

Zoho Desk is now being utilized by our customer success and professional developers, and has helped us keep track of all the questions and concerns raised by our existing clientele and respond to them as quickly as possible.

Pros

We've incorporated Zoho Desk into our web app so that our existing customers can submit issues detailing the issue they're having and including screenshots and a description of the process they went through to get there.

Cons

There is a critical lack of functionality in Zoho Desk due to the lack of a desktop application. The Recent tab's quick access icon might have been positioned more conveniently, perhaps in the main header menu as opposed to the footer.

Zoho Desk FAQs

Q. What type of pricing plans does Zoho Desk offer?

Zoho Desk has the following pricing plans:
Starting from: $14.00/month
Pricing model: Free, Subscription, Open Source
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Zoho Desk?

Zoho Desk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Zoho Desk support?

Zoho Desk supports the following languages:
German, English, Japanese, Spanish, Chinese (Simplified), French, Dutch, Indonesian, Vietnamese, Portuguese, Arabic, Thai, Italian, Turkish, Russian, Danish, Swedish, Romanian, Hindi


Q. Does Zoho Desk support mobile devices?

Zoho Desk supports the following devices:
Android, iPad, iPhone


Q. Does Zoho Desk offer an API?

Yes, Zoho Desk has an API available for use.


Q. What other apps does Zoho Desk integrate with?

Zoho Desk integrates with the following applications:
Zoho Social, Zadarma, Google Analytics 360, Aircall, Zoho CRM, Jira, Zoho SalesIQ, Clearbit, Zapier, Zoho BugTracker, RingCentral Contact Center, Zoho Flow, Google Workspace, Trello, Zoho Books, Pipedrive, Microsoft Teams, Zoho Cliq, Zoho Sprints, Twitter/X, GoTo Connect, Zoho Forms, Salesforce Sales Cloud, Zoho Billing, Slack, Zoho Survey, Zoho Creator, Meta for Business, Bigin by Zoho CRM, SurveyMonkey, Mailchimp, Twilio, Zoho Analytics, Asana, Zoho Inventory, Zoho Assist, Intercom, Zoho Invoice


Q. What level of support does Zoho Desk offer?

Zoho Desk offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, FAQs/Forum, Phone Support, Email/Help Desk

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