Zoho Desk vs ThriveDesk

Zendesk Suite

Freshdesk

JIRA Service Management

Help Scout

HubSpot Service Hub

Gorgias

Compare Zoho Desk and ThriveDesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

@mentions

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Assignment Management

Audit Trail

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Billing & Invoicing

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Canned Responses

Case Management

Catalog Management

Chat/Messaging

Chatbot

Churn Management

Client Portal

Collaboration Tools

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Sharing

For Insurance Industry

Forms Management

Full Text Search

Gamification

Help Desk Management

Inbound Call Center

Inbox Management

Interaction Tracking

Interactive Content

Issue Management

Issue Scheduling

Issue Tracking

Knowledge Base Management

Knowledge Management

Lead Management

Live Chat

Macros/Templated Responses

Manual Dialer

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Language

Multiple User Accounts

Negative Feedback Management

Offline Form

Zoho Desk

Android

Web-based

Windows

iPad

iPhone

Business Manager

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Manager

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

Customer Service Representative

You can customize anything you would like to match your platform's needs. It follows all relevant customer behavior ,prior to interactions , and it helps us anticipate their needs better.

Director of Marketing

I like that this helpdesk solution is flexible enough to allow for various usage - in my case we used it to field digital marketing and creative requests.

Infraestructure Engineer

It is very practical to use, friendly and super complete the tool, to be able to control the tickets in detail.

Technical Support Manager

Integration with a lot of helpful apps to fulfill your task in a better way ex.

IT Manager

It easy to use and user friendly. Remote access tool is very good.

Fantastic and easy experice, fast to set up and customize.

Assistant Manager

We've thought that it was' improved our reaction times to inbound messages, and accordingly the speed at which we will answer and resolve clients' inquiries.

Sr Director Data and Systems

Great - and their customer service is great as well.

Solicitor & Director 

The Zoho support is excellent and they always solve the issues you are trying to tackle.

We're a Books and Subscriptions user so being able to have a single pane of glass view is amazing.

IT manager

Too many useful tool and easy to use friendly interface.

Founder/CEO

Cost and ease of getting set up. Support personnel always helpful.

President/CEO

The user interface can be a bit confusing if you are an entry level user.

Cloud Admin

Lack of customization options in the lower subscription tiers.

Good Integration with Sprint and allows tickets to integrate.

Sometimes it does not allow the administrator to assign tasks to their teams. It is an error that occurs occasionally.

Zoho Desk screenshot: Instant Messaging

Zoho Desk screenshot: Personalization

Zoho Desk screenshot: Guided Conversations

Zoho Desk screenshot: Accessibility Controls

Zoho Desk screenshot: ZIA - AI Assistance of Zoho Desk

Zoho Desk screenshot: Blueprint Automation

Zoho Desk screenshot: Help Center Customization

Zoho Desk screenshot: Sentimental Analysis

Zoho Desk screenshot: Customers of Zoho Desk

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

ThriveDesk is a live chat software designed to help small businesses manage real-time customer communications across channels. Key features include shared inbox, knowledge base, customer relationship management, tagging, private notes, and reporting.

Contact Management

Performance Metrics

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Search/Filter

Self Service Portal

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Tagging

Third-Party Integrations

Widgets

Workflow Management

ThriveDesk

Linux

Founder

I have been testing thrivedesk for a while now and I am pretty impressed with the features it offers. The chat widget is excellent.

Freelancer

I like that the UI of ThriveDesk is very good - clean and well-designed. If I feel that way, my customers would likely feel same when they visit my ThriveHelp-based Help desk.

Proprietor

Overall I'm very happy with ThriveDesk and would recommend to anyone looking for a all in one communication platform to give it a go. The support is very responsive and willing to help.

Managing Director

Its amazingly easy to use and it transformed how we support our customer in our agency. We are so thrilled to have this in out arsenal of support products.

Owner

I have been using ThriveDesk for a short time and I am very happy with this product. One of the best features is the ability to set up mailboxes for different support aspects.

I like how it is very easy to setup, though it seems like it would take time to set up such a powerful platform, it is in reality very easy and quick to get going.

From the sign up to onboarding to setting things up and then finding different features, it was an awesome experience. The ease of moving between various sections of the app is a breeze.

Entrepreneur

Overall, thrivedesk will be huge for freelancers, small business or even agencies. The clean UI and strong features will definitely help any and all.

Director

Suitable for such an affordable platform. Robust features out of the box and tons of integrations.

From live chat to support to knowledge base to a full featured community, it's a great platform and the only one you will need. The shared inbox feature is another one that I love.

Zoho Desk vs ThriveDesk Comparison (2026)

Zoho Desk vs ThriveDesk Comparison (2026)

Zoho Desk

ThriveDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives