Lookback Pricing, Features, Reviews & Alternatives

Lookback

UX research platform for engaging with participants

3.36/5 (11 reviews)

Lookback overview

What is Lookback?

Lookback is a user experience (UX) research platform designed to help businesses engage with participants via screen sharing and interviews across multiple devices. Using a centralized dashboard, supervisors can access recorded sessions and create highlights for team members to gain insights into usability trends, habits, and onboarding challenges.

Lookback's player allows organizations to review insights, tag team members, adjust video playback speed and add timestamped comments to recorded sessions. Administrators can configure access permissions across specific projects and share custom introductions, instructions, and closing messages with participants. Managers can utilize the General Data Protection Regulation (GDPR)-compliant platform to ask questions during interviews and invite stakeholders and colleagues to observe live sessions and take notes.

Lookback enables administrators to broadcast sessions and pause or resume recordings according to requirements. Other features include Security Assertion Markup Language (SAML)-based single sign-on (SSO), data export, and @mentions.
lookback.io

Pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L
Lookback screenshot: Lookback live sessionsLookback: Talk to your usersLookback screenshot: Lookback instructions for participantsLookback screenshot: Lookback projects

Lookback user reviews

Value for money
Features
Ease of use
Customer support
  3.2
  3.3
  3.6
  2.3
Anonymous

Really helps conduct collaborative research

Used weekly for less than 6 months
Reviewed 2018-10-16
Review Source: Capterra

Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers.

Pros
I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant.

Cons
Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Jennifer L.

First day using Lookback for research - total game changer!

Used monthly for less than 6 months
Reviewed 2019-10-14
Review Source: Capterra

This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it.

Pros
Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants!

Cons
I don't like that participants have to put in their name and email address in order to use it.

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 10/10

Minimize review

Ioana G.

Awesome when it works, but it often doesn't

Used monthly for 6-12 months
Reviewed 2020-01-14
Review Source: Capterra

It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices

Pros
Participants can join as observers Geared towards user research Allows clips highlights to be created Automatic recordings Relatively simple to use

Cons
Only works on Chrome. iOS often doesn't work properly. Often complaints of poor connection, even when the connection is fine with other software. My participants often have technical difficulties. The exported clips are in an unpopular file format that I can't use with other tools without converting.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

Minimize review

Lauren A.

I can't get this service to function

Used monthly for 6-12 months
Reviewed 2021-04-28
Review Source: Capterra

Pros
The price is accessible to a small startup.

Cons
The service encounters errors EVERY TIME I conduct a session with a user. I've lost so much time and resources to this service. There's absolutely no excuse for the amount of technical errors I encounter using this service every. time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Anonymous

Love the features BUT have to use work arounds

Used monthly for 6-12 months
Reviewed 2019-02-20
Review Source: Capterra

- Having notes and videos together in one place! - The ability to quickly find a video snippet to share based on the timestamped notes.

Pros
I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros: - Notes in Real-Time Time-Stamped to the Video -Project Folders For easy organizing - Ability for people to watch but not be seen - Ability to create highlight snippets (Very Easy to Do) - Ability to download notes & videos - Ability to share videos with Link - Ability to view camera and screen share at the same time

Cons
Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons: - Must have google chrome plugin - Cannot Upload videos

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

Minimize review

Lookback pricing

Starting from
$49/month
Pricing options
Free trial
Subscription
View Pricing Plans

Lookback is offered across three pricing plans, outlined below. A free trial is available.
Team: $99 per month billed annually
Insights: $229 per month billed annually
Enterprise: Please contact Lookback directly for pricing information

Lookback features

API
Access Controls/Permissions
Activity Dashboard
Collaboration Tools
Data Import/Export

Alerts/Notifications (56 other apps)
Application Management (51 other apps)
Change Management (49 other apps)
Custom Development (51 other apps)
Debugging (49 other apps)
Drag & Drop (73 other apps)
Graphical User Interface (52 other apps)
Mobile Development (49 other apps)
Reporting & Statistics (60 other apps)
Reporting/Analytics (86 other apps)
Search/Filter (58 other apps)
Software Development (59 other apps)
Third Party Integrations (94 other apps)
Web App Development (50 other apps)
Workflow Management (60 other apps)

Videos and tutorials