Airgentic - 2026 Pricing, Features, Reviews & Alternatives

Airgentic is a customer service and sales engagement platform that deploys teams of specialist AI agents to provide collaborative support across web interactions. The platform guides website visitors from initial inquiries to resolved outcomes by combining conversational AI, site search functionality, voice agents, and task completion within a unified experience. Airgentic serves higher education institutions, local government agencies, and manufacturing organisations with configurations tailored to the customer journey requirements of each sector.

The conversational AI component delivers accurate, citation-backed responses. Task-specialist agents perform search operations, apply reasoning logic, and complete designated tasks on behalf of users. Voice agents facilitate natural language engagement through voice channels and site search integrates precise retrieval with AI-generated answers. Preconfigured specialist agents address industry-specific use cases. A rates agent assists citizens with billing inquiries and concession eligibility and a waste and recycling guide supports residents with collection schedules and disposal guidance. An admissions concierge clarifies entry requirements for prospective students and a study pathways concierge narrows course selection to reduce decision fatigue. A fundraising coach generates outreach communications and next-step plans and a donation concierge routes donors to appropriate fundraising pages.

Human override controls enable curation of AI responses with precision and handoff mechanisms preserve full context when transferring conversations to human team members. Customer insights tools surface demand patterns, recurring issues, and content gaps. AI visibility optimiser features help AI systems locate and index organisational content and visibility monitor capabilities track citation performance across AI engines. Deployment can be configured as a full-page overlay, a persistent assistant, or embedded prompts positioned within pages where user questions most commonly arise.

Integration with content management systems enables embedding on websites and portals and connections to approved enterprise systems facilitate comprehensive task workflows. Secure intranet services extend AI assistance to protected internal environments. The platform follows a four-step engagement process. The first step captures user inquiries through chat, search, voice, or embedded prompts. The second step clarifies user intent through targeted follow-up questions. The third step completes next-step actions such as product recommendations and lead capture. The fourth step involves handoff to human representatives when contextual nuance demands human judgement. Governance controls allow organisations to approve information sources, establish operational guardrails, and determine when override or handoff protocols are activated.