CommPeak Speech-to-Text - 2026 Pricing, Features, Reviews & Alternatives

AI call analysis turns recorded conversations into actionable insights, helping businesses save time, improve performance, and enhance training. With AI-powered transcription, summaries, and tone analysis, managers gain visibility into what was said, how it was delivered, and can understand which calls need follow-up.

Detailed Call Visibility

Every conversation can be transcribed and scored for sentiment. This enables managers to see both the content and delivery of calls at scale. Searchable transcripts allow teams to locate specific topics without replaying recordings, while AI-generated summaries provide concise recaps of each call. Rankings and sentiment detection highlight conversations that require closer attention, making it easier to identify unresolved issues.

Quick Access to Key Details

AI-driven insights reduce the time spent reviewing calls. Instead of replaying entire recordings, you can access transcripts and summaries to pinpoint key details. This streamlines follow-up, shortens resolution times, and enables managers to focus on the most critical interactions. With keyword-based search, users can easily find moments where specific issues were raised

Call Quality Insights

AI analysis highlights both positive and negative customer experiences. Calls rated with strong sentiment scores show what worked well, providing material for coaching and replicating success. At the same time, you can use the service to identify unsupported promises, allowing businesses to address issues before they escalate. You can prioritize calls that need urgent follow-up, especially those related to dissatisfied customers or unresolved issues.

Train with Real Conversations

Summaries and transcripts become powerful training resources. New agents can learn from actual examples of successful and unsuccessful calls. Managers can show how communication style impacts customer sentiment, building more effective training programs and accelerating onboarding.

Turning Actions into Insights

With access to transcription, summarization, sentiment detection, and ranking, AI call analysis provides a complete view of customer interactions. Businesses save significant time on reviews, gain deeper insight into customer sentiment, and can quickly resolve issues. The result is stronger coaching, improved agent performance, and a more consistent customer experience.