Hiboutik vs Odoo 

Square Point of Sale

Gofrugal

Stockagile

Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts, inventory, reports, and more.

GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS) solutions suitable for multiple trades, with a cloud-based option boasting multi-store management, inventory control, purchase automation, BI reporting & data syncing for offline access

Stockagile is the software that maximizes the profitability of retail businesses, drives their growth, and optimizes their operations. All with a modern, intuitive and flexible platform.

Hiboutik is a cloud-based POS (point of sale) solution for eCommerce businesses and retail stores. It offers tools for managing sales, inventory, customers, payments, prices, promotions, and more, and can be used on any web-enabled device including PCs, Macs, mobile phones, and tablets

Activity Dashboard

Barcode/Ticket Scanning

Customer Accounts

Customer History

Discount Management

eCommerce Management

Electronic Payments

Electronic Signature

Gift Card Management

Inventory Management

Inventory Tracking

Invoice Management

Layaway Management

Loyalty Program

Mobile App

Multi-Channel Management

Payment Processing

Point of Sale (POS)

Product Catalog

Receipt Management

Reporting & Statistics

Restaurant POS

Retail POS

Returns Management

Sales Reports

Search/Filter

Third-Party Integrations

Transaction History

Hiboutik

Android

Web-based

Basic

Freelancers

Small Business

Mid-size Business

ZAGARELI

QuickBooks Online

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

QuickBooks Enterprise

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

NetSuite

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Technical Assistant

Customer support could be a bit slow at times, especially if you’re on one of the lower-tier plans, which is frustrating when you need help quickly.

Manging Dir.

Modularity and great customer service when getting stuck.

Marketing Head

Customer service support is prompt and very helpful to solve my issues.

Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business needs such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting are met through this all-in-one software solution designed for every company, regardless of size and budget

360 Degree Feedback

Access Controls/Permissions

Accounting

Accounting Integration

Accounts Payable

Accounts Receivable

ACH Payment Processing

Activity Tracking

Agile Methodologies

Aging Tracking

Alerts/Escalation

Alerts/Notifications

Applicant Tracking

Approval Process Control

Approval Workflow

Asset Lifecycle Management

Asset Tracking

Attendee Management

Audit Management

Audit Trail

Automated Quoting

Automated Routing

Automated Scheduling

Automatic Billing

Autoresponders

Backorder Management

Bank Reconciliation

Bar Chart

Barcode Recognition

Barcoding/RFID

Batch Processing

Benefits Management

Bid Management

Billing & Invoicing

Billing Portal

Bill of Material Analysis

Bills of Material

BOM Creation

Budgeting/Forecasting

Budget Management

Buy Side (Suppliers)

Calendar Management

Calendar/Reminder System

Calendar Sync

Campaign Management

Cancellation Management

Capacity Planning

Cash Management

Catalog Management

Change Management

Check-in/Check-out

Check Writing

Client Management

Client Portal

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Compatibility Testing

Compensation Management

Completion Tracking

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Content Management

Contingency Billing

Contract Drafting

Contract/License Management

Cost-to-Completion Tracking

Cost Tracking

Credit Card Processing

Custom Development

Customer Database

Customer Portal

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Invoices

Customizable Templates

Dashboard

Data Extraction

Data Import/Export

Data Modeling

Data Synchronization

Data Visualization

Debugging

Delivery Management

Delivery Tracking

Demand Forecasting

Deployment Management

Design Management

Digital Signature

Reviews for Odoo come from a wide variety of industries, including Information Technology and Services (12% of reviewers), Computer Software (8%), and Retail (5%). The most frequent use case for Odoo cited by reviewers is CRM (36% of reviewers).

Users and use cases

Some users say Odoo offers strong value for money, especially with the free Community edition and modular pricing. However, reviewers indicate costs can escalate with more modules, users, or customizations, and some users report hidden or unclear expenses.

Value for money

Odoo is a CRM tool with key features that include billing and invoicing, task management, inventory management, sales pipeline management, and more.

Open Source

Odoo 

Windows

iPad

Linux

iPhone

Zoho CRM

ERPNext

Zoho One

SAP S/4HANA Cloud

Dynamics 365

SAP Business One

Salesforce Sales Cloud

Zoho Desk

HubSpot CRM

Bitrix24

Sage 50 Accounting

Sage Intacct

Acumatica Cloud ERP

SAP Concur

WordPress

SugarCRM

Standard

Custom

Challenging updates and upgrades

Keep in mind that too many modules with customizations and integrations can be harder to test for version upgrades.

75% of reviewers feel negative about Odoo’s updates and upgrades. Users report that upgrading to new versions is often complex, time-consuming, and may break customizations or integrations. Reviewers say frequent updates can introduce new bugs and require significant technical expertise to manage. Some users mention that forced upgrades in SaaS environments can disrupt operations, while others find the lack of backward compatibility and insufficient documentation around updates frustrating. Many feel the process is costly and operationally risky, especially for businesses with heavy customizations.

Payment and billing frustrations

We signed up for their subscription at $13.60/month, only to be charged over $30 in the second month despite not adding any apps or users.

74% of reviewers feel negative about Odoo’s payment and billing processes. Users indicate issues with unexpected charges, complicated subscription management, and lack of transparency in billing. Reviewers report difficulties with payment gateway integrations, extra fees for additional usage, and challenges accessing support without paying for premium service. Some users feel misled about costs and express frustration over strict refund policies and account deactivations for payment disputes. Many mention that implementing and maintaining the system can become expensive, especially for small businesses.

Slow and ineffective email support

The response time for service issues is too much

Director

They took their time (before signing up they responded in 24 hours) to reply despite many emails and always rejected my request saying their system is good enough for my company.

59% of reviewers feel negative about Odoo’s email response and support. Users say support tickets often take days or weeks to receive a reply, leading to prolonged resolution times. Reviewers mention difficulty getting clear answers or escalation for urgent issues, and some feel customer service is unresponsive or redirects them without solving problems. Many users express frustration over the lack of phone support and the need for multiple follow-ups to get attention. Delays in support can significantly impact business operations.

Insufficient support documentation

Managing Director

As soon as I started giving him negative feedback on my initial experience (documentation was COMPLETELY out of date - Support had to send me a totally different workflow to get basic task of connecting bank accounts set up) and the fact that I was concerned what else might be out of date...he flippantly said that their docs are often outdated and that's just how it is....then HUNG UP on me mid-sentence (if line disconnected, I'd assume he'd call me back - but never did).

University average technician

Sometimes the documentation can be less detailed for certain specific functionalities making it difficult to customize or troubleshoot without outside help.

46% of reviewers feel negative about Odoo’s support documentation. Users report that official guides and manuals are often outdated, incomplete, or lack detail for specific features. Reviewers say this makes troubleshooting and customization difficult, especially for new users or those without technical backgrounds. Some users mention the need to rely on community forums or third-party consultants for help. Many feel the lack of clear, accessible documentation slows down implementation and increases dependence on external support, which can be costly and time-consuming.

Persistent bugs and reliability issues

Senior Director Of Digital Marketing

Its platform sometimes presents certain Bugs and lags which causes the work to be delayed, it still needs better optimization. Although it has an open source community, it still lacks a section of tutorials and proper guides for users.

73% of reviewers feel negative about Odoo’s bugs and system issues. Users report frequent errors, glitches, and malfunctions that disrupt workflows and require technical intervention. Reviewers mention that bugs often appear after updates, and fixing them can be slow or require developer assistance. Some users say error messages are unclear, making troubleshooting difficult. Many feel that these reliability problems undermine confidence in the platform, especially for businesses without dedicated IT resources. Users also highlight challenges with third-party modules causing additional instability.

Hiboutik vs Odoo  Comparison (2026)

Hiboutik vs Odoo Comparison (2026)

Hiboutik

Odoo

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives