Sage Intacct vs Shoeboxed

QuickBooks Online

QuickBooks Enterprise

Xero

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

Xero is an award-winning online accounting software designed for small business owners and accountants, available on any computer or mobile device with an internet connection. Simplify business admin and get a range of financial insights to help you make better decisions for your business.

Tax Auditor

Obtaining official support for any problems encountered while using Sage Intacct is a time-consuming and arduous process.

Senior Director of Finance

We have continued to lean on the professional services of Sage Intacct and the customer support with [sensitive content hidden] and have been extremely pleased.

Integrate trust accounting and IOLTA with Intacct finance for clear ledgers, approvals, and audits.

1099 Preparation

Access Controls/Permissions

Accounting

Accounting Integration

Accounts Payable

Accounts Receivable

Accrual Accounting

ACH Payment Processing

Activity Dashboard

Activity Tracking

Ad hoc Reporting

Aging Tracking

AI Copilot

Alerts/Notifications

Analytics

Approval Process Control

Approval Workflow

Asset Accounting

Asset Lifecycle Management

Asset Tracking

Attendance Management

Audit Management

Audit Trail

Automatic Billing

Bank Reconciliation

Bankruptcy Case Management

Billable Items Tracking

Billing & Invoicing

Billing Rate Management

Bills of Material

Budgeting/Forecasting

Budget Management

Business Intelligence

Calculators

Cancellation Management

Cash Flow Analysis

Cash Flow Management

Cash Management

Chart of Accounts

Check Processing

Check Writing

Claims Management

Client Portal

Collaboration Tools

Commission Management

Communication Management

Compliance Management

Configurable Workflow

Consolidation/Roll-Up

Contact Database

Contact Management

Contingency Billing

Contract/License Management

Controls Audit

Core Accounting

Corporate Card

Cost Management

Cost Tracking

Cross Ledger Posting

Currency Conversion

Currency Management

Customer Accounts

Customer Database

Customer History

Customer Statements

Customizable Fields

Customizable Invoices

Customizable Reports

Customizable Rules

Customizable Templates

Dashboard

Dashboard Creation

Data Extraction

Data Import/Export

Data Synchronization

Data Visualization

Deal Management

Deferred Billing

Distribution Management

Document Management

Document Storage

Donation Management

Donation Tracking

Donor Management

Drag & Drop

Dues Management

Dunning Management

Duplicate Payment Alert

Electronic Funds Transfer

Electronic Payments

Email Management

Enrollments/Onboarding

ERP integration

Event Management

Expense Claims

Expense Management

Expense Tracking

Fee Calculation & Posting

Reviews for Sage Intacct come from a wide variety of industries, including Non-Profit Organization Management (13% of reviewers), Accounting (11%), and Computer Software (8%). The most frequent use case for Sage Intacct cited by reviewers is accounting (73% of reviewers).

Users and use cases

Some reviewers find Sage Intacct affordable and appreciate its robust ERP features and flexible subscription plans. However, users indicate pricing can be steep, with escalating costs, add-on fees, and complex structures diminishing value for money.

Value for money

The Sage Intacct integration most frequently cited by reviewers is Expensify, an expense report product rated 4.4 out of 5 for its integration with Sage Intacct.

Integrations

Sage Intacct is an accounting program offering key features such as income and balance sheet management, general ledger, bank reconciliation, and financial reporting, among others.

Sage Intacct

Web-based

NetSuite

Blackbaud Financial Edge NXT

Dynamics 365 Business Central

MIP Accounting

Blackbaud Raiser's Edge NXT

Acumatica Cloud ERP

QuickBooks Online Advanced

SAP Concur

JD Edwards EnterpriseOne

Aplos

FundCount

Basic

Complex accounts and payments

65% of reviewers feel negative about Sage Intacct’s accounts and payments functionality. Users say managing accounts, payments, and reconciliations is often confusing and unnecessarily complicated. They report difficulties with recurring vouchers, credit card payments, and handling multi-currency transactions. Reviewers indicate that certain processes, like producing manual checks or balancing the general ledger, require extra steps and can be error-prone. They find the system’s structure for account groups and payment summaries hard to navigate, which complicates audits and daily tasks. Some users mention challenges with account setup and renewal processes.

Frequent bugs and difficult fixes

Finance Specialist

It seems like if one mistake snowballs into other mistakes, you have to go back and fix everything it effected, rather than fixing the original mistake.

Controller

The implementation was a disaster and we are still fixing bugs so it is not working anywhere near the way it should.

73% of reviewers feel negative about Sage Intacct’s bugs and issues. Users report frequent glitches, errors, and technical problems that disrupt workflows and delay processes like month-end close. They say correcting mistakes is cumbersome, often requiring complete reversals instead of simple edits. Reviewers indicate that updates sometimes introduce new bugs or regressions, and technical support is slow to resolve issues. They find it frustrating that some errors are difficult or impossible to fix without extensive workarounds. Some users mention that these persistent issues create unnecessary headaches and extra manual work.

High and increasing costs

Director of Operations CFO

The main downside is the cost for additional features, such as individual licensures or integrations like the BILL/Divy credit card.

Insanely expensive software, with extra fees and double dipping on the fees for every simple feature needed.

62% of reviewers feel negative about Sage Intacct’s pricing. Users think the software is expensive, especially for small businesses or organizations with limited budgets. They say costs rise quickly with additional users, modules, or integrations, and annual price increases are common. Reviewers report that setup, consulting, and renewal fees add to the overall expense, sometimes making the platform unaffordable. They indicate that the value may not justify the price for those not using advanced features. Some users express frustration with inflexible pricing and the inability to negotiate better terms.

Slow and unhelpful support

46% of reviewers feel negative about Sage Intacct’s customer support. Users report that getting help is often slow and complicated, with support tickets taking weeks or months to resolve. They say the process for submitting requests is frustrating, and it’s difficult to reach knowledgeable representatives. Reviewers indicate that the support team lacks responsiveness and sometimes fails to provide clear answers. They find the absence of live chat and the need to rely on tickets inconvenient. Some users mention that support quality has declined since the Sage acquisition, making problem resolution more challenging.

Streamlined multi-entity operations

Compliance and Financial Officer

The ability to be able to do the accounting and financials for a multi-entity organization within one system, and to have the ability to do both individual reporting as well as the reporting for the different entities combined has been a life saver.

Assistant Controller

Our organization is comprised of roughly 30 different entities, most of which have similar ownership, but they're in very different industries, and Sage helps us keep it all together on one platform and gives us everything we need in order to handle all that we do.

96% of reviewers feel positive about Sage Intacct’s multi-entity management. Users say the platform simplifies accounting for organizations with multiple entities by enabling both individual and consolidated reporting. They appreciate the ease of switching between entities and handling inter-company transactions, which saves time and reduces manual effort. Reviewers find the automatic consolidation and multi-currency capabilities essential for managing complex operations. They indicate that the system supports scalability and provides strong audit controls. Some users mention that multi-dimensional tagging and permissions add value for organizations with diverse structures.

Highly customizable dashboards

The dashboards are clean and customizable, which makes it simple to share real-time numbers with leadership or the board.

Controller 

It has an intuitive dashboard that widely offer detailed overview of its functionality enabling 8ts user make quick decisions based on their operations.

96% of reviewers feel positive about Sage Intacct’s dashboard capabilities. Users say the dashboards are intuitive, flexible, and allow for customization to fit individual or departmental needs. They appreciate being able to design and tailor dashboards for different team members, which helps track relevant metrics. Reviewers indicate that real-time data and drill-down features support quick, informed decision-making. They find that dashboards facilitate transparency and sharing of financial information across the organization. Some users report that the visual presentation of data is clean and professional, making it easier to communicate results to leadership.

Efficient automation & inventory

Production Project Engineer

It gives you the ability to monitor and manage everything much more easily and systematically, and it also helps automate some of the repetitive finance processes, which is great for freeing up time for more important things.

Finance head

I love it most easily I can maintain inventory and automate ap process.

90% of reviewers feel positive about Sage Intacct’s automation and inventory management. Users report that automating repetitive tasks like billing, reconciliations, and approvals saves significant time and reduces errors. They say inventory management features allow for real-time tracking and easier resource management. Reviewers appreciate automated notifications, recurring transactions, and streamlined month-end close processes. They indicate that automation frees up staff for higher-value work and improves overall accuracy. Some users mention that integrating automation with inventory processes makes daily operations more systematic and less stressful.

Flexible cloud-based access

Accounting Manager

I especially liked its cloud access and seamless integrations with tools like salesforce.

The cloud-based platform is reliable and accessible, which is a huge plus for remote collaboration.

98% of reviewers feel positive about Sage Intacct’s cloud integrations. Users think the cloud-based nature allows them to access financial data from anywhere, which supports remote work and collaboration. They say the platform eliminates the need for VPNs or desktop installs, making it easier to maintain and update. Reviewers appreciate the reliability and security of online access, and they find the system scalable for growing organizations. They indicate that cloud accessibility streamlines workflows and enables real-time data sharing. Some users report that integrations with other cloud-based tools further enhance their accounting processes.

Comprehensive financial oversight

Director of Financial Operations

It provides a strong financial infrastructure with the flexibility and depth needed to support a growing organization.

Financial Specialist

Sage Intacct has been a very effective tool in simplifying and improving our financial management. With its comprehensive feature set, ease of use and customization.

92% of reviewers feel positive about Sage Intacct’s financial management features. Users think the system streamlines and automates financial processes, reducing manual work and errors. They say real-time reporting and analytics improve decision-making and financial visibility. Reviewers appreciate the platform’s flexibility, scalability, and ease of use, which support growing organizations. They indicate that Sage Intacct enhances transparency, compliance, and accountability within finance teams. Some users report that having all financial functions in one place simplifies operations and helps them respond quickly to changing business needs.

Finance Team Leader

The automation and controls improve efficiency and accuracy, particularly for month‑end and reporting processes. While there is a learning curve and some reliance on specialist support for advanced configurations, once implemented properly it is a robust solution that works well for growing and complex organisations.

It’s a powerful, scalable financial system with strong reporting and dimensional accounting that supports detailed financial analysis and better decision‑making.

It provides clear visibility into programs, grants, and funding sources, which helps organizations make data-driven decisions and meet reporting requirements with confidence. While the setup and training require an upfront investment, the long-term benefits—streamlined audits, reduced manual work, and stronger financial oversight—make it a valuable solution for mission-driven organizations looking to scale their impact.

Staff Accountant

The platform makes it easy to automate complex accounting processes like revenue recognition, multi-entity consolidations, and reporting, which saves a significant amount of time and reduces manual errors.

Corporate Controller

In order to get the Location ID of my AR data, I have to run an "Invoice Analysis" report, which has multiple lines per invoice (to show the individual line items on every invoice), export that detail, then create a pivot table by location.

Additionally, when Sage opens things in a separate "popup" window, it only allows me to have 1 "popup" window open at a time. If I'm looking at a transaction in a popup then I click on something else that requires a popup, the first popup is overridden by the second one.

Vp of finance

Sage Intacct has significantly streamlined our accounting operations at Investa Services by automating manual processes, improving accuracy, and providing real-time financial visibility.

Financial Analyst

Invoicing part: My team and I are using the account receivable module and it makes it easy to track the aging receivable as part of the invoicing process.

Account Manager

Tasks such as revenue recognition, recurring billing, and consolidations can be largely automated, significantly reducing manual work and errors.

Chief Financial Officer

The fixed asset module is not sophisticated - we would prefer to have an internal asset management tool that calculates depreciation and allows for allocations.

It gets very frustrating when I know the information is in the system but I can't customize the columns in reports to show the date in the most useful way, I have to jump through hoops to get what I need.

From there I could click on the balance and drill down into the GL data and filter by dates and date ranges to quickly see what data I was looking at.

AR MANAGER

There is no way to have a invoice posting date be current and the GL date be back dated if we are adding discounts to an invoice.

Our contract renewal last year was mis managed by our account manager who regularly ignored our requests for a renewal quote and waited until we were close the renewal date before providing a quote.

Accounting Specialist

That being said, Intacct does a good job with the core accounting functions of housing the ledger, offering all the modules you might need (even if you have to just import data into them or sync 3rd party applications with them), and providing extensive reporting capabilities and internal controls.

The product itself is robust, able to build high level outputs/reporting/Dashboards as well as granular level down to account/cost center.

Sage Intacct has a wide range of capabilities and scalability, both in terms of the accounting functions it offers as well as the custom reporting, custom dimensions, etc.

The multi-dimensional general ledger is a standout feature—it allows us to track financials across departments, locations, and projects with ease.

Sage Intacct vs Shoeboxed Comparison (2026)

Sage Intacct

Shoeboxed

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives