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Recurly vs Chargebee Comparison

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Overview

Category Leaders

Recurly was born in 2009 from the changing needs of businesses. By automating the complexities of subscription billing management,...

Chargebee helps you manage your recurring billing & subscriptions by working as a layer of billing intelligence on top of Payment Gateways.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

149

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

299

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

52

5

4

3

2

1

35

15

0

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.4

51

5

4

3

2

1

32

12

1

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
83%
would recommend this app

Pros

While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.
AvatarImg

Jack T.

The software is good, the API and connetivity is good, the new catalog upgrade will be very helpful for us. And the support team is EXCELLENT.

SD

Steve D.

The ability to set recurring billing on automation is great and easy to set up. Plus their customers service team is awesome and always their when you need them.

MM

Mona M.

Pros

Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.

AR

Anonymous Reviewer

It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.
AvatarImg

Patrick B.

We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system.

TC

Todd, Chair, BostonCHI

Cons

Very frustrating as an admin to manage that somewhat confusing anomaly.

ER

Eric R.

Charged us thousands of dollars for collecting on a single bill.

PN

Poohan N.

At my previous company, we used an ancient subscription management tool that worked but was very painful to use at every step.

RN

Ryan N.

Cons

I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated.

RH

Ryan H.

It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience.

JP

Jacob P.

Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs.

RH

Ryan H.

  • Vendor responds to reviews
  • Last review13 days ago
  • Vendor responds to reviews
  • Last review21 days ago

Key features

  • Total features41
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Alerts/Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Campaign Management
  • Cancellation Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contingency Billing
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Dunning Management
  • Electronic Payments
  • Email Management
  • Email Templates
  • Enrollments/Onboarding
  • Estimating
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • PCI Compliance
  • Partial Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Product Catalog
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Recognition
  • Sales Tax Management
  • Self Service Portal
  • Subscription Management
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Total features68
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Advertising Management
  • Alerts/Notifications
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • Campaign Management
  • Cancellation Management
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contingency Billing
  • Credit Card Management
  • Credit Card Processing
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Dunning Management
  • Electronic Payments
  • Email Management
  • Email Templates
  • Enrollments/Onboarding
  • Estimating
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • PCI Compliance
  • Partial Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Product Catalog
  • QuickBooks Integration
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Recognition
  • Sales Tax Management
  • Self Service Portal
  • Subscription Management
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Usage Tracking/Analytics

Integrations

  • Total integrations130
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations134
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Chargebee logo

Chargebee

To be avoided, it will cost you LT!

Reviewed 2 years ago
Pros

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Cons

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else. Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! ) First chance we get, we get away from this scamming company!