Chargebee Pricing, Features, Reviews & Comparison of Alternatives

Chargebee

Subscription billing & Recurring payments software

4.56/5 (34 reviews)

Chargebee overview

What is Chargebee?

Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.

A flexible and customisable platform that supports 30+ leading worldwide payment gateway integrations, like Stripe, Braintree etc., and alternative payment methods like PayPal and Amazon Payments - to let you automate payment collection, invoicing, email notifications and subscription management.

With the real-time, actionable SaaS metrics and analytics insights provided on your dashboard, you can understand the unit economics of your subscription business and drive your business growth with ease.

You can also add unlimited users/user roles, with role based access, so that your support, sales and accounting teams have access to the relevant, up-to-date information on your customers.

With power packed integrations such as Avalara, Xero, Quickbooks, Shopify, Squarespace, MailChimp, ShipStation, Refersion, Google Analytics, ChartMogul, and Zapier - you can sell your subscription products online, send personalized emails to your subscribers, ship your products, create referral programs, track the user behaviours and integrate with hundreds of other web apps - all at one place.

With customers in over 48 countries, Chargebee offers the smartest solution for managing your subscription billing and provides a scalable platform for you to grow, without worrying about losing control or creating administrative nightmares.
www.chargebee.com

Pricing

Starting from
$299/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, Japan and 3 other markets, Germany, Brazil, Mexico

Supported languages

English
Chargebee screenshot: Chargebee Hosted Page CustomizationChargebee Customer Testimonial - Enerspace CoworkingChargebee screenshot: Chargebee Customer PortalChargebee screenshot: Chargebee Metrics DashboardChargebee screenshot: Chargebee Subscriptions TabChargebee screenshot: Chargebee Subscription DetailsChargebee screenshot: Chargebee Invoices TabChargebee screenshot: Chargebee Invoice DetailsChargebee screenshot: Chargebee Email Notification TemplateHow Fishburners used Chargebee and Xero to save 105 hrs/month by automating subscription accountingChargebee - #1 Subscription Billing and Management PlatformChargebee - The smartest way to set up your subscription billing.

Chargebee reviews

Value for money
Features
Ease of use
Customer support
  4.1
  4.4
  4.3
  3.9
Brad Henderson

Chargebee saved us a TON of dev time.

Used daily for 1-2 years
Reviewed 2017-10-03
Review Source: GetApp

Pros
I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons
I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nuno Loureiro

Our perfect subscription manager

Used daily for 1-2 years
Reviewed 2018-11-02
Review Source: Capterra

Pros
We rely on Chargebee to manage subscriptions to our product. It's easy to use and to be integrated, and offers many features such as invoicing, TAX calculator based on location, several plans, offline payments, etc. Customer Support is great and they always hear what you say. Besides managing your subscriptions, it does something very important. By using their payment form on your website, you can easily integrate with several payment processors. This is especially important if you have payments that have been rejected by one processor and you can send them to another processor. It also reduces the dependency on one single processor.

Cons
The only thing that comes to mind is that the invoices it produces are not legal in some countries. For instance, in my country, invoicing software needs to be certified and to produce a SAF-T file with all invoices, that we need to submit to tax authorities. Since Chargebee doesn't do any of that, I need to have a separate invoicing platform.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Anonymous

Chargebee

Used daily for 6-12 months
Reviewed 2020-07-29
Review Source: Capterra

This is the first software that I have used and I found it very easy to learn. I spent a morning going thorugh and learning the ropes and was an expert by the afternoon! Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.

Pros
Chargebee is easy to use and quick to learn. You are able to access subscriptions with ease. Creating email templates to be sent out is easy. You can view all of your subscriptions on one page or you can add filters to find one specific subscription, too.

Cons
With the email templates, you have to make sure that the client you are sending an email to, has to be in a filter, otherwise, you send it to your entire client base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Ryan Hatfield

Grossly incompentant

Used daily for 6-12 months
Reviewed 2019-07-21
Review Source: Capterra

If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Pros
Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons
The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated. For the past two months I've been unable to add charges for any of my customers and keep getting the runaround by different support agents as to what the cause is. First I was told I was violating a 150 API calls per minute limit despite the fact that not a single call had gone through successfully in the entire time period they were citing but also I'm skeptical of because each API call I make to their service takes between 2 and 10 seconds to complete. Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs. Billing line items should scale linearly but it is clear from how quickly their API bogs down that it scales exponentially for them at best and likely even worse. I never had this problem with my previous provider and they aren't even a billing or invoicing company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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László Malinovszky

Excellent subscription management platform

Used daily for 6-12 months
Reviewed 2019-10-24
Review Source: Capterra

Overall a very capable subscription management tool with great integrations and great support them!

Pros
Excellent platform to manage your Saas Business. Great, very easy to use integrations with many vendors (Stripe, QuickBooks, Zapier, etc). Highly customizable settings for everything: email templates, the general look, and even the workflow & the custom fields.

Cons
Takes some time to get used to how to work together with your app and integrate everything to work flawlessly, but it worth it. I just wished that when the client has to select the quantity of their licenses, you could edit the label from Quantity to "users" or "licenses".

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Chargebee pricing

Starting from
$299/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

Launch: Free tier - $50k aggregate revenue free
Rise: $299/month - includes $50k/month revenue
Scale: $599/month - includes $75k/month revenue
Contact Chargebee for details of Enterprise plans.

Chargebee features

API
Accounting Integration
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customizable Reporting
Data Import/Export
Electronic Payments
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration

Accounting Management (182 other apps)
Audit Trail (138 other apps)
Compliance Management (189 other apps)
Expense Tracking (164 other apps)
Financial Analysis (130 other apps)
Workflow Management (152 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

Chargebee is a subscription management software that enables small and midsized businesses across industries to simplify the process of sending recurring and custom invoices to their customers. It sends out invoices and personalized email notifications on your behalf, connects with your accounting solution, provides a brandable customer portal where your clients can update and manage their own accounts, and integrates with commonly used business tools such as Shopify, Salesforce, and MailChimp.

Chargebee’s simplicity and flexibility is suitable for all users – from the novice to the experienced developer. Aside from a backend system that’s easily navigable and customizable, businesses with complex billing structures can use the app’s API to address their unique needs. For example, the API can make checkout processes more seamless for customers by keeping them inside the same app to complete their purchases, versus taking them to another site without the API.

Some of Chargebee’s core features are automated invoicing and dunning management, responsive payment pages and customer portal, trial management and usage-based subscriptions, insights and analytics, and multiple payment gateway integration.


What is Chargebee?

With a pricing structure that’s highly scalable, Chargebee is a cloud-based subscription management software option for startups and growing businesses. It allows you to set up recurring billing frequencies and automate workflows for invoice generation and distribution, payment collection, and follow-ups. The app also lets you work with pricing discounts, promotions, and coupons, even without developer help.

Access to the system is role-based, meaning the permissions assigned to each user are based on their roles within the organization, and the Chargebee dashboard provides quick, at-a-glance insight into your subscription base and revenue figures – which can be clicked for details – to keep you on top of things. Hosted pages settings can be customized, as well as your email SMTP settings, among other things. Event-based notifications can likewise be set up, such as when payment fails to push through.


Who is Chargebee For?

  • Experience level: Beginner to advanced
  • Industry: SaaS providers, subscription commerce businesses, and any online business based on the subscription model
  • Business size: Small businesses to large organizations
  • Departments/roles: Business owners, finance executives, billing/invoicing staff, sales managers and agents, customer support personnel, tech support, development teams
  • Budget/point: Starts at $49 per month for up to 50 invoices
  • Example customers: Freshdesk, Vinyl Me Please, Enerspace, Fresh Relevance, Amoda Tea, and Soylent

Main Features

Automated Invoicing and Dunning Management

Chargebee offers subscription-based businesses the ability to streamline otherwise tedious recurring billing processes through automated backend workflows that take care of invoice generation, follow-ups, and payment collection.

The app also has a dunning management functionality that handles credit card declines stemming from factors that include expired credit cards, insufficient funds, temporary holds, exhausted credit limit, and fraudulently acquired cards. The retry schedules Chargebee follows are totally within your control. Customizable email notification templates are also available.

Responsive Payment Pages and Customer Portal

Chargebee provides checkout pages that are responsive and customizable, and come with custom fields and theme support. The checkout/payment page is where customers input their account and billing information when signing up – payment method, email address, first and last name, home address, and so on.

Chargebee also has a self-serve customer portal system so your customers can manage their accounts anytime, anywhere, through any connected device, with no need for them to contact your customer support department for any changes they have made to their account. They can upgrade or downgrade their subscriptions anytime, update their billing information and card details, view their past payments, and even cancel their account.

Just like the checkout page, the customer portal is a hosted page solution, mobile-ready, and can be customized as needed.

Subscriptions Management

Besides invoicing and dunning management, Chargebee boasts features such as trial management, proration, metered billing, cancellations and reactivation, refunds, credits, taxes, and many more. If your business offers free trials, Chargebee lets you specify how many days an account can be on trial mode. Once the trial period is over, the account is automatically converted to an active subscription. If the account owner’s credit card details are unavailable, the account is automatically canceled.

For plans with base and usage fees, Chargebee’s metered billing feature ensures your customers are only charged what they actually use. Several different add-ons can also be created and tracked - on/off such as premium support, recurring and nonrecurring, and quantity-based add-ons.

Insights and Analytics

Aside from quick snapshots of your revenue and subscription numbers, Chargebee offers comprehensive insight into the metrics that matter most to you – subscription count, monthly plan revenue, monthly add-on revenue, average revenue per user (ARPU), monthly recurring revenue (MRR), renewal summary, transaction summary, transaction trends, lost opportunities, and refund summary.

Reports can be exported as individual CSV files in zip format. The fields you’d like included in the exported reports can be specified. Filters can be applied so your reports contain just the right amount of information. Chargebee also has a custom reporting feature where on-demand, customized SaaS metrics reports are provided to customers.

Multiple Payment Options

In addition to offline payment options such as cash, checks, and ACH, Chargebee’s partnership with major payment gateways allows you to accept online payments from your customers. Depending on the country where your business is located, the app can be used with Authorized.net, Braintree, Stripe, eWAY, Pin Payments, and WorldPay. Payment gateway details can be configured in the Settings page. Note that Chargebee only facilitates authorization, refunds, and capture, which means the settlement happens strictly between you and the payment gateway.

Chargebee also offers support to record offline and alternative payments through PayPal Express Checkout and Amazon Payments. All payments are recorded in a single, consolidated dashboard.


Integrations

Chargebee readily integrates with third-party apps such as MailChimp for email marketing, Squarespace for website development, PayPal, Stripe, and Amazon Payments for payment processing, Salesforce for sales and contact management, ShipStation for order fulfillment, Refersion for referral management, Google Analytics for website traffic reports, and Zapier for SaaS integrations.

Webhooks, an API, and plugins for Shopify and WordPress are also available.


Pricing

Chargebee offers four monthly subscription options, the pricing structure based on the number of invoices generated for successful transactions. Startup is at $49 for up to 50 invoices per month, Silver at $79 for up to 200 invoices per month, Gold at $149 for up to 1,000 invoices per month, and Platinum at $249 for up to 2,000 invoices per month.

Chargebee also provides sandbox test accounts you can perpetually use for free to try out all of the app’s features.


Bottom Line

  • Subscription management software to simplify billing and customer invoicing
  • Integrates with multiple payment gateways
  • Dunning management capability that sends out automatic reminders for credit card declines
  • Reporting and analytics feature showing powerful insights into various metrics such as activations, signups, new revenue, churn rate, MRR, and ARPU
  • Comes with a responsive, customizable, and mobile-friendly interface
  • Supports multiple currencies

Videos and tutorials

Additional information for Chargebee

Key features of Chargebee

  • Customer Portal
  • Trial management
  • EU VAT Support
  • Dunning Management
  • Multiple Gateway Support
  • Metered Billing
  • CRM, Accounting integration
  • Robust, clean RESTful APIs
  • Offline Billing
  • Grandfathering
  • One Time Payments
  • Credit Notes and Proration
  • Multi-Currency Support
  • Custom Domain for Hosted Checkout Pages
  • Consolidated Customer Profiles
  • Hosted Payment Pages
  • Automated e-Invoicing
  • SaaS Metrics Reports
  • Multiple Webhooks
  • Recurring Billing
  • Coupons, Discounts and Add-ons
  • Automated Email Notifications
View All Features

Benefits

With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.

You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.

You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.

By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.

By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.

Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.

You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.

Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.

In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.