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Chargebee Pricing, Features, Reviews and Alternatives

Chargebee product overview

Price starts from

299

Per month

Per Feature

What is Chargebee?

Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.

Key benefits of using Chargebee

With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.

You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.

You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.

By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.

By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.

Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.

You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.

Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.

In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Live Online
Videos
Documentation
Webinars

Chargebee pricing information

Value for money

4.0

/5

50

Starting from

299

Per month

Per Feature

Pricing options

Free plan
Subscription
Free trial
Pricing range

Chargebee features

Functionality

4.1

/5

50

Total features

68

4 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
API
Third Party Integrations
Reporting/Analytics
Data Import/Export
Alerts/Notifications
Billing & Invoicing

Chargebee users reviews

Overall Rating

4.3

/5

50

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.74/10
Rating distribution

5

4

3

2

1

30

12

2

5

1

Pros
Their customer service is awesome and provides great help. However, because it is easy to use, I have not had to use their help more than once.

AR

Anonymous Reviewer

It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.
AvatarImg

Patrick B.

We've found Krish and his team to be super helpful. They were responsive and informative to our pre-sales questions and have been helpful setting us up with their system.

TC

Todd, Chair, BostonCHI

Cons
I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated.

RH

Ryan H.

It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience.

JP

Jacob P.

Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs.

RH

Ryan H.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Chargebee saved us a TON of dev time.

Reviewed 5 years ago
Pros

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Chargebee experience

Reviewed a month ago
Pros

It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect!

Cons

Didn't find any cons, maybe it can get confusing seen the amount of settings but there is documentation made to help you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Good for businesses with a high frequency of payments

Reviewed a month ago
Pros

Subscription management and dashboards are fair enough. Basic tools for managing invoices and payments are good.

Cons

Extremely hard to synchronise data with. Even using tools like zapier, syncing with hubspot and other tools is a tedious task not worth doing. If you're a low frequency payments business, this tool is not for you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Everything is in there

Reviewed 4 months ago

Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.

Pros

I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.

Cons

It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.

Vendor response

Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great system, very easy for start ups

Reviewed 3 months ago

Despite not being able to afford many of the features our package is still totally fit for purpose and has helped our business grow since we were founded, and the cusotmer support is incredible.

Pros

This system is very simple to use and makes setting up subscription management for a tech start up simple. It provides great customer overview and we have it integrated using APIs and zapier into our CRM as well directly into our app to ensure that access and user numbers are controlled by whether a cusotmer has an active subscription.

Cons

There are a lot of amazing features that you can only access with much more expensive plans.

Vendor response

Thanks so much for your positive feedback Jo. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.

Chargebee FAQs and common questions

Q. What type of pricing plans does Chargebee offer?

Chargebee has the following pricing plans:
Starting from: $299.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Chargebee?

Chargebee has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Chargebee support?

Chargebee supports the following languages:
English, French, German, Spanish, Italian, Portuguese


Q. Does Chargebee support mobile devices?

Chargebee supports the following devices:
Android, iPad, iPhone


Q. Does Chargebee offer an API?

Yes, Chargebee has an API available for use.


Q. What other apps does Chargebee integrate with?

Chargebee integrates with the following applications:
Authorize.Net, Tapfiliate, Capsule, Groove, PayPal, Google Analytics 360, Zoho CRM, Worldpay, Baremetrics, Formstack Forms, Mailchimp Transactional Email, Refersion, Zapier, Sage Intacct, LeadDyno, Gmail, Knack, Avalara, Pipedrive, ProfitWell, ChartMogul, ReferralCandy, TaxJar, Freshdesk, Gravity Forms, Stripe, GetAccept, GoCardless, Salesforce Sales Cloud, ShipStation, SendPulse, Slack, Klaviyo, Google Contacts, Typeform, Quickbooks Online, Moxo, AskNicely, Groove, Mailchimp, Braintree, Twilio, Xero, Smartsheet, HubSpot CRM, Dasheroo, Intercom, BigCommerce, Operations Hub, Shopify, Zendesk


Q. What level of support does Chargebee offer?

Chargebee offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat, Knowledge Base

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