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Chargebee
4.4
(69)

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Subscription Management & Recurring Billing Software

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(33)

Chargebee Pricing, Features, Reviews and Alternatives

Chargebee product overview

Price starts from

299

Per month

Flat Rate

What is Chargebee?

Chargebee is the #1 ranked software for automating & optimizing your entire recurring revenue lifecycle.

Key benefits of using Chargebee

With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.

You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.

You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.

By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.

By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.

Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.

You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.

Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.

In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Webinars
Videos
Live Online

Chargebee pricing information

Value for money

4.1

/5

69

Starting from

299

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Chargebee features

Functionality

4.3

/5

69

Total features

69

5 categories

Most valued features by users

Activity Dashboard
Third Party Integrations
Reporting & Statistics
API
Reporting/Analytics
Data Import/Export
Alerts/Notifications
Customizable Reports

Chargebee users reviews

Overall Rating

4.4

/5

69

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.05/10
Rating distribution

5

4

3

2

1

43

17

3

5

1

Pros
It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used.
The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier.
It's really easy to use and handles everything for you + it has great documentation for developers and I havem't encoutered any kind of bug which is truly amazing. Chargebee is basically perfect.
Cons
I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated.
It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience.
Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs.
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Brad H.

Computer Software, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Chargebee saved us a TON of dev time.

Reviewed 6 years ago
Pros

I love that Chargebee allows young startups to get their feet under them before charging them. The integration into Braintree was SUPER easy and we haven't really had any problems with it since we started using it. It allows us to manage subscriptions without building our own dev dashboard to do that and gives us much more flexibility than Braintree for doing so. We use coupons to run promos and Chargebee makes that super easy. We use their hosted page for payments inside of an iframe and that has been helpful as well. Again the biggest thing as a young startup is not having to build all of that ourselves or asking the dev team to make changes every time we need to address an issue. Overall I've been very happy with Chargebee and we plan to continue to use them moving forward.

Cons

I'd love for the reporting dashboard to be a little more robust and user friendly. It's not bad but it could definitely be better. Being able to accept multiple currencies could also be handled better, but we get by just fine with the way it's set up. It makes you change your password every 90 days, which is annoying to me but I guess it's more secure...

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Mark d.

Computer Software, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Everything is in there

Reviewed 2 years ago

Good. We used to do manual invoices separate from credit card invoices. Having a single billing systems improves efficiency and we have a single source of the truth with respect ti critical business KPI's.

Pros

I like that we can also do quotes from the system that customers can accept and it takes them to the checkout. Huge time-save for our sales team.

Cons

It's hard to do price indexation to subscriptions. It generates credits and credit notes that our customers initially don't understand without us explaining it.

Vendor response

Thanks so much for your positive feedback Mark. We really appreciate the time you took to write such a detailed review! Your feedback enables us here at Chargebee to further develop our products and services. In addition, your review will help our future customers to make more informed purchase decisions. Please do not hesitate to share any other feedback you have in the future. Thanks again for being an advocate for Chargebee.

DM
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Dale M.

Computer Software, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Subscription management you can rely on

Reviewed 19 days ago

Its been great to use Chargebee and we have absolutely no regrets about out decision.

Pros

The system is fast and provides a great development experience.

Cons

The changes to the platform's product catalog means that switching to the newest version is a lot of work. As the older version is still supported, this is not a big deal however helping with the migration would be very welcome.

RH
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Ryan H.

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Grossly incompentant

Reviewed 4 years ago

If I could do things over again I would have selected a similar provider even if I was forced to pay several hundred dollars per month it would have obviously been worth it. Now I have to make the decision of whether I want to potentially lose over half my subscribers again like the last time I switched billing systems (to Chargebee) or accept that I'm locked in for life.

Pros

Easy to set up and has a good API. Support is good and fast response so long as the issues are simple and don't involve anything technical.

Cons

The backend system is grossly unoptimized to the point many of my customers cannot be billed anymore. I was not informed of these issues when signing up and was promised that the system would be able to handle my very specific usecase. It clearly can't despite me giving them actual numbers. I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in...

LS
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Liam S.

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Accounting and financial management software that simplifies everything and saves us time

Reviewed 3 months ago

It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent.

Pros

I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.

Cons

There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.

Chargebee FAQs

Q. What type of pricing plans does Chargebee offer?

Chargebee has the following pricing plans:
Starting from: $299.00/month
Pricing model: Free, Subscription
Free Trial: Available


Q. Who are the typical users of Chargebee?

Chargebee has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Chargebee support?

Chargebee supports the following languages:
English, French, German, Italian, Portuguese, Spanish

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Q. Does Chargebee support mobile devices?

Chargebee supports the following devices:
Android, iPad, iPhone

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Q. Does Chargebee offer an API?

Yes, Chargebee has an API available for use.

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Q. What other apps does Chargebee integrate with?

Chargebee integrates with the following applications:
authorize.net, Tapfiliate, Capsule, Groove, PayPal, Google Analytics 360, Zoho CRM, Worldpay, Baremetrics, Formstack Forms, Mailchimp Transactional Email, Refersion, Zapier, Sage Intacct, LeadDyno, Gmail, Knack, Avalara, Pipedrive, ProfitWell, ChartMogul, ReferralCandy, TaxJar, Freshdesk, Gravity Forms, Stripe, GetAccept, GoCardless, Salesforce Sales Cloud, ShipStation, SendPulse, Slack, Klaviyo, Google Contacts, Typeform, Quickbooks Online, Moxo, AskNicely, Groove, Mailchimp, Braintree, Twilio, Xero, Smartsheet, HubSpot CRM, Dasheroo, Intercom, BigCommerce, Operations Hub, Shopify, Zendesk Suite

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Q. What level of support does Chargebee offer?

Chargebee offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

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