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Subscription Management & Recurring Billing Software

(35)

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Chargebee Pricing, Features, Reviews and Alternatives

Chargebee FAQs

Q. What type of pricing plans does Chargebee offer?

Chargebee has the following pricing plans:
Starting from: $299.00/month
Pricing model: Free, Subscription
Free Trial: Available

These products have better value for money


Q. Who are the typical users of Chargebee?

Chargebee has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Chargebee support?

Chargebee supports the following languages:
English, French, German, Spanish, Italian, Portuguese


Q. Does Chargebee support mobile devices?

Chargebee supports the following devices:
Android, iPad, iPhone


Q. Does Chargebee offer an API?

Yes, Chargebee has an API available for use.


Q. What other apps does Chargebee integrate with?

Chargebee integrates with the following applications:
authorize.net, Tapfiliate, Capsule, Groove, PayPal, Google Analytics 360, Zoho CRM, Worldpay, Baremetrics, Formstack Forms, Refersion, Zapier, Sage Intacct, LeadDyno, Gmail, Knack, Avalara, Pipedrive, ProfitWell, ChartMogul, ReferralCandy, TaxJar, Freshdesk, Gravity Forms, Stripe, GetAccept, GoCardless, Salesforce Sales Cloud, ShipStation, SendPulse, Slack, Klaviyo, Google Contacts, Typeform, QuickBooks Online, Moxo, AskNicely, Groove, Mailchimp, Braintree, Twilio, Xero, Smartsheet, HubSpot CRM, Dasheroo, Intercom, BigCommerce, Operations Hub, Shopify, Zendesk Suite


Q. What level of support does Chargebee offer?

Chargebee offers the following support options:
Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Email/Help Desk, Chat

Chargebee product overview

Price starts from

299

Per month

Flat Rate

What is Chargebee?

Chargebee is the #1 ranked software for automating & optimizing your entire recurring revenue lifecycle.

Key benefits of using Chargebee

With Chargebee's Dunning Management feature, you can efficiently handle failed payments with smart retries and promptly notify customers before their cards are about to expire, and thereby increase your recurring revenue.

You can give your customers the option to update their billing/card/delivery details and manage their subscriptions on their own, with the help of the Customer Self-Service Portal.

You can customize and address your app's unique needs by using Chargebee's easy to learn, simple to use RESTful APIs that are backed with solid documentation.

By setting up events notifications using Multiple Webhooks, you can ensure that data is in-sync across multiple apps.

By working with multiple payment gateways and alternative payment methods, you can optimize your payment processing based on different customer segments.

Using the secured and customizable hosted checkout pages you can readily start accepting subscribers, without a single line of code.

You can configure automated transactional emails to be sent to your customers, to deliver value throughout your customer life-cycle.

Similarly, you can automate customized invoices to be sent to your customers every time a charge is made.

In addition to collecting payment via cards, you can also collect and reconcile payments made via cash, checks, ACH and other modes of payment.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Email/Help Desk
Chat

Training options

Documentation
Webinars
Videos
Live Online

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Why am I seeing this?

Chargebee pricing information

Value for money

4.1

/5

84

Starting from

299

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Chargebee features

Functionality

4.2

/5

84

Total features

66

5 categories

Most valued features by users

Activity Dashboard
Third-Party Integrations
Reporting/Analytics
API
Data Import/Export
Reporting & Statistics
Alerts/Notifications
Customizable Reports

Chargebee users reviews

Overall Rating

4.4

/5

84

Positive reviews

86

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.07/10
Rating distribution

5

4

3

2

1

52

20

5

5

2

Pros
It's great for recurring subscriptions and provides the best customer service experience. Chargebee is the best billing and recurring tool I've ever used.
The interface is clean and easy to use, plus it has a lot of features that make it worth the price. I love that they have integrations with so many other platforms, like Slack or Zapier.
It's extremely easy to use. Should you run into any issues, their support team is amazing and very responsive.
Cons
I've already lost over $6000 in charges I can't add to my customers' invoices and a few thousand dollars in invoices that can't be generated.
It stinks as I could not have a hosted payment portal for my customers to make payments and manage their accounts. Their software is heavily into coding and having the coding experience.
Now I'm told I need to batch things weekly because adding charges to my customers is too taxing on their CPUs.
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Ram V.

Telecommunications, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product and even better Customer Support

Reviewed 2 years ago

We are efficient in new client onboarding and subscription processes because of Chargebee. We were manually raising invoices before but with Chargebee the process is simplified and very effective.

Pros

We have a SMB and Enterprise Sales team and use Chargebee for accounting and subscription purposes to great effect. Invoicing a new client is very easy and UI is super fluid. We have raised a couple of tickets when we encountered bugs but their Customer Success team got in touch with us and solved it within a day.

Cons

There were bugs (duplicate invoice created, client email not registering etc) these happen more frequently than we'd like. It's not that much of a problem because they get resolved super quick

LS
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Liam S.

Information Technology and Services, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Accounting and financial management software that simplifies everything and saves us time

Reviewed a year ago

It is fantastic software for automating accounting processes, reducing manual work, and eradicating possible paperwork. All accounting information is stored in the software, and it is easy for the accounting team to access this information, generate reports, perform in-depth analysis, adjust payments, and manage accounts payable and accounts receivable, among others. It is the best accounting software we have found; our experience has been excellent.

Pros

I love Chargebee for many reasons, the most important being that it allows us to streamline all the organization's transaction recording, which always involves a lot of money; at the same time, it helped us improve our previous shortcomings in generating reports. It has features and functionalities that save us time and make our daily accounting work more accessible, allowing us, among many other things, to import the account statement, perform in-depth analysis, and have control of all expenses; in short, it simplifies the entire accounting process, from purchases to the general ledger and accounts receivable and payable. Best of all, it is not difficult to use, and adapting to the software does not require much training.

Cons

There is a learning curve at first, primarily if you have yet to use accounting software; however, we have overcome that curve quickly and get great use out of the software daily.

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Verified reviewer

Internet, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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To be avoided, it will cost you LT!

Reviewed 4 years ago
Pros

Chargebee started as a good product challenging Recurly but now it's really one of the worst decision we ever took

Cons

Their representative explicitly lied to to us to get us on a higher pricing in order to get his bonus and then you are stuck with another representation trying to get you to pay even to get his bonus aswell for the same feature that were promised earlier by someone else. Their management really needs to train their staff better & decide on a pricing policy that aligns interest (fixed or variable -- you can have it both ways! ) First chance we get, we get away from this scamming company!

SL
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Sam L.

Civil Engineering, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Imperfect, but still pretty good

Reviewed 2 years ago

Mostly positive. Myself (non-technical) and my technical team have been able to integrate with our product and website with few issues aside from the previously mentioned requests. Also, my email with Chargebee is sam@beyondcad.com (old email) even though I have sam@beyondware.com listed here.

Pros

I'm able to handle my payment processing, recurring subscriptions, license validation, reports and more all from the same product.

Cons

Usually support is helpful but there have been a few times when the feature just isn't available and there was no timetable given as to when it could be added (or how I could make sure the development team received my request). Two examples- you can't hide the subscription amount when someone is signing up for a free trial and if you have a free trial assigned to a plan the user can't skip the free trial if they want to be charged immediately (you can help them with this on the backend, which adds friction).

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Verified reviewer

Computer Software, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Easy Subscription Management

Reviewed 3 years ago

It has been useful to set up our automated subscription plans. Creating different plans, promos, and payment methods were quite easy.

Pros

Chargebee makes it very easy to set up automatic billing, subscription creation, and setting up promos for our customers. The interface is fairly straightforward to navigate and they connect with much of our tech stack, which helps streamline workflows.

Cons

Not much to not like. There are a lot of settings, such as reminders and notifications that you need to make sure you set up if you want to stay on top of your billing. Once they are set up, they are very helpful!

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