Xero vs Priority Software Comparison

Great learning curve, even if you never used something similar it will be easy to learn. Based on Priority which means you'll fell right at home if you ever used a priority based software.

Not much functions for the basic version, we are missing support for serial numbers but for us it is not worth it to buy the add-on.

As a small business we found Xero to be a simple and very cost effective solution for all our accounting - book keeping needs. Xero is very easy to set up with your accountant and reduces the time you need to spend on book keeping tasks each month. With automatic bank feeds the time we need to reconcile our accounts each month is minimal. The audit trail features mean any issues that arise can be quickly found and fixed. Being able to notate any transactions enables our accountant to quickly respond to our queries. As a small business keeping our external accountant costs down is very important to us and by using Xero means the time our accountant has to actually spend on our accounts is less and therefore so are the invoices we receive from him!

Some of the automatic accounts Xero suggests you reconcile to are not correct so it is important to double check each transaction before reconciling. We had issues setting up some of the automatic bank feeds and still have one bank account that will not process the feeds so we need to enter those transactions manually. When uploading a file of transactions we also had some issues and found it quicker just to manually enter them into the software.

When we opened our medical practice earlier this year, our IT consultant told us about Xero and I understand why he recommended we use it. The setup process was quick and easy. The interface is really clean and visually appealing. As someone who has worked with other accounting software programs, I found Xero to quite intuitive. It is very comparable to the top rated & most popular accounting software programs and in some ways outperforms others in its available tools and more advanced functions.

Hands down, the customer support. Xero doesn't have the option to speak to a live person with questions, issues, concerns, etc. and doesn't have a phone number listed. You can "Start a Discussion" which allows you to submit questions to the "Xero Community." The only other option is to "Get in Touch" which allows you to email customer support. The amount of information found in the "Xero Community" is overwhelming, often confusing/unhelpful, and is even contradictory at times. While I appreciate being able to email customer support, it wasn't convenient to wait & deal with the back-and-forth. This just didn't work for us unfortunately and we recently switched to a different program.

Customisable dashboard is a time saver and ability to customise templates helps with consistency for our company branding. Customisation of user permissions means the bonus of staff being able to enter their own expenses which is a further time saver. Being able to work across multiple currencies now is a plus, albeit I wish we could manually adjust exchange rates being used.

Many advanced features that are standard for longer established accounting software solutions are available, but as "bolt on" packages, so costs can escalate quickly if you need full "bells and whistles". Customer service response can be very slow compared to other cloud software providers we use - in the beginning they were responsive for engagement but over time they're clearly pushing all customers...

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Xero has great training and customer service. The ease of use and the ability to get trained and work quickly is a big advantage. Xero can be a great option over QBO and pricing is good.

I had a client who lives in Missouri and had employees, I could not just use Xero because that state was not available at the time. Of course, there was an app I could use. The client did not like that he had to pay for an additional service. If you have food industry clients there is not a good app for food inventory for restaurants.

Xero is easy to use and shows great potential to small business with ability to provide usefull information in an easy to use format

The bank screen is a little narrow and I would like the option to have more than 10 items on the screen at one time

The software is easy to access to any other apps to use for tracking income expenses, and other finance aspects.

I just need to open the software to use instead of a manual spreadsheet. It doesn't consume your time because it's easy to use!

This software helps you to maintain all your financial transaction and maintain your balance for high level companies and send computrize invoices to the easily.

It should be free to all the customer. Because some of the customers is unable to purchase it.

This software is cheaper than other higher quality software.

The quality of the software is not great. It is very easy to have errors and mistakes. There aren't many safeguards to stop this from happening. It also does not have very good reports.

Xero offers a user-friendly interface that makes it easy for individuals, including those without an accounting background, to navigate and use the software effectively .

Xero offers a comprehensive range of accounting features, it may lack some advanced functionality compared to more complex accounting software.

Very easy software to use to track your companies payments

More guidance on how to use the software, other than that the software is great

Easy to maneuver and find what you are looking for. Ability to have multiple entities linked to the one account, for example a subsidiary or management company.

Customer service or lack thereof. Reporting functionality is not great, you can get some add ons to Google Sheets that work but you also need to pay for those in addition.

Product is easy to use when it works. It's constantly not working though,

When you need help they only way to get ahold of customer service is thru their online portal. Expect to wait hours, days and even weeks to get a response. Don't hold your breath that the response will resolve your issues.

The learning hub which will provide all the updates and guide us the path to maintain our Xero certificate. Then the customer help which will make easy to get the questions clarified quickly. When it comes to the accounting perspective it is an awesome software to maintain the accounts and plan on the taxes in a easy way.

All of the aspects in this software is very useful so nothing to like least in this software

It was so easy to use, during the first few months of the company it worked so well and we really leaned on it as a crucial part of the business.

It doesn't integrate with out accountants software so they have asked us to move software which is disappointing

Xero has lots of report customization options and reporting tools, and can be use on mobile app. Xero also support tons of apps, more than a thousand. it has no free plan but it is one of the cheapest cloud-based accounting software in the market

Xero doesnt provide a customer support number and has no live chat support

Ease of use and plentiful features make this a well balanced software package.

Deployment was difficult and took a few days and tries to get it off the ground

One of the best accounting software including basic Inventory management, automated bill and receipt capturing. Nice functionality in reconciling bank accounts.

No live phone support, limited processing on bills and invoicing.

Quite easy to view gross pay and all wage slips

Hard to download documents at times , & total tax paid to date figure is incorrect not sure whether that is the system or the administrator though.

Xero is easy to use and is widely adopted. It has a nice UI and quite a few different integrations that make keeping it updated easier.

Changing accounting software from Xero is a horrible experience. They make it very difficult to pivot to other software.

This is a cloud based accounting software. It is extremely easy to use and the customer support and software updates are top notch. I have used this software in the past for a small business and I wouldn't recommend any other software.

The cost is comparable to quickbooks online and so can be a hard choice to make between the two

Has been an intuitive experience. Able to reconcile transactions quickly and bank feeds are reliable (no need to reconnect type issues). Quick rules to auto-classify recurring transactions are nice time saver.

Not many concerns. Wish there was an annual discount. But overall serves our needs without problems.

An easy to use software that provides good basic features. Software is usually trouble free.

Customer support is virtually non existent. You need to navigate to an online form and once submitted you wait with no acknowledgement that your request has even been received. Wait time is measured in days - 3 days it took before our last support request was answered and then it was obvious the support case worker had very little understanding to the issue raised which. A relatively support

Much easier to use than Quickbooks but still provides powerful accounting and bookkeeping features. Also offers more integrations than Quickbooks, which tends to wall off their software for the most part to keep you in their ecosystem. Provides a good balance of invoicing, expense tracking and accounting capabilities.

For some reason they still lack recurring payments on invoices, which keeps me using Freshbooks for invoicing. While it's easy to use, if you have never used accounting software, there is still a learning curve involved.

Xero overs over 500+ integrations that make any business owner's life easier, while allowing their business to run much more smoothly. The ease of use and learning curve are far superior to most of the competitors. If you are big on customer support, Xero will not disappoint.

While Xero does offer a mobile app, it could definitely use some work. Also, software updates seem to be few and far between.