Xero Pricing, Features, Reviews & Comparison of Alternatives

Xero Reviews

Xero

Online Accounting Software

4.5/5 (119 reviews)   Write a review
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Who is Xero For?

Xero's target users are small businesses and their accountant/ bookkeeper. The online accounting app meets the needs of small businesses across multiple industries.

The software is ideal for small business owners managing their accounts independently, as well as in collaboration with their accountants from dispersed locations. The collaboration features of the software also make it suitable for business owners and their clients on financial activity.

Xero's cloud application currently serves the accounting needs of some 370,000 companies worldwide and copious individual users . The customer feedback and reviews found on the web about Xero are positively overwhelming.

Read the full GetApp Analysis

Xero GetRank

Reviews
Integrations
Mobile
Media
Security

#1 in Accounts Payable

View full ranking
81
17
19
16
17
12

#1 in Billing & Invoicing

View full ranking
83
16
19
16
20
12

#2 in Accounting

View full ranking
82
19
19
16
16
12

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Xero Screenshots (4)

Xero Pricing

Starting from: $9.00/month

Pricing model: Open-source, Subscription

Free Trial: Available (No Credit Card required)

Available plans cost $9/month, $30/month, $70/month (USD). No setup or upgrade fees or contracts. All plans include access for unlimited users.

View Pricing Plans

Key Features of Xero

  • Bank Rec - Automatically import and code transactions
  • Invoicing - Create and send invoices automatically
  • Add-ons - Pick from a wide range of powerful add-ons
  • Dashboard - Instantly see your bank balances, sales & bills
  • Files - Attach documents to your financial data
  • Smart Lists - Segment contacts based on purchase history
  • Contacts - Keep track of customers and suppliers
  • Login from anywhere
  • Payroll
  • Multi-currency
  • Purchase orders
  • Expense claims
  • Inventory
  • Quick & easy 1099s
  • Mobile apps (iPhone,iPad, Android)
  • Receive bills electronically
  • Free, Unlimited Email Support
  • Multi-currency
  • Financial Reporting

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

No
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Xero Overview

Beautiful design
The Xero dashboard presents users with a clear and concise overview of their financial situation. It provides small business owners with a greater understanding of their cashflow by highlighting bank balances, outstanding invoices, upcoming bills and expense claims in a visually appealing way.

Connects with 400+ business apps
Xero integrates with a variety of third-party apps commonly used by small businesses. Data flows directly into the Xero ledger, removing the time and effort required for manual data entry.

Simple bank reconciliation
Daily bank and credit card transactions are automatically imported into Xero and matched to their corresponding accounting transaction. Doing bank reconciliation is as easy as confirming the match is corrected and clicking “OK.”

Free unlimited users
Every Xero plan comes with unlimited users. No need to pay for extra licenses. Collaborate with your colleagues or invite your financial advisor to view data remotely and get valuable real-time advice!

Seamless, automatic updates
New features are added frequently based on feedback from our customers. Automatic updates occur every 3–6 weeks in the cloud, not on your desktop.

Unlimited email support
Xero provides unlimited, around-the-clock email support from an experienced and knowledgeable staff.

Convert from QuickBooks and Sage
Do you feel handcuffed to the accounting software you were told was the only option? Xero will convert your QuickBooks and Sage data for free when you sign up for a new account.
  www.xero.com

Specifications

Intended Users
Freelancers, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Forum, Knowledge Base, Online Support, Video Tutorials

Benefits

Xero has many benefits that will help you:

* Keep your accounting data safe & secure

* Access your accounts online anytime from anywhere, even on the go using your mobile (iPhone/iPad/Android) or tablet

* Get better visibility of your cashflow with real-time data

* Greatly reduce the time you have to spend to keep your accounts up to date

* Beautiful design makes it fun and easy to use

* Software updates are free and available when you log in

* Collaborate with your team and your accountant. You decide what each person can see.

* February 2015: Now offering payroll for the UK

* March 2015: New version of Xero for iOS that provides custom layouts for iPad.

“#Xero is the best thing that ever happened to my business. Who knew book-keeping could be fun?!” - @CareerSpa_Wanda via Twitter.

“In case I haven't said it enough already, I LOVE @Xero. 2 quarters done in just over an hour vs 6+ hrs on old system.” - @ICT_GURU via Twitter.

Xero Reviews & Ratings

User ratings

(75)
(33)
(7)
(4)
(0)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Avoid if you want to use UK payroll

Verified Reviewer  26th of January 11:24

Partner (Information Technology and Services company, 11-50 employees)
I was a power user of Free Agent, I moved over to Xero as my company had out grown Freeagent. This was this biggest mistake I made and the support was terrible, for three months I battled with payroll, once the technical support even had to reset my details. The result was a complete disaster with NI & PAYE being incorrectly recorded and reported to HMRC An utter shambles and so my best advice would be avoiid if you are doing payroll for more than 1 or 2 staff.

Pros: Nice and simple but the UI is really poor and they clearly haven't invested their time in tax experts for payroll for the UK. Great for small companies.

Cons: Support is slow and un-helpful, help guides are missing. Impossible to move from Freeagent to Xero and data import just fails

Rating breakdown
Ease of use
Value for money
Customer support

Xero is the perfect tool for those who want serious accounting control

Verified Reviewer  23rd of January 07:31

Alexandra Renee, Founder at KNOWLIGATION | Consulting, Branding, Business Development, Marketing & SaaS Research
Xero is the true Quickbooks alternative offering you a full accounting solution. It is one of the only affordable solutions that allows you to have full control over billing and accounting and keep organized down to the penny. The other thing that makes Xero amazing is the amount of integrations it has. It links with CRM, check tools, and email marketing software, which is very helpful in streamlining the business. Xero also comes with a great mobile app so you can also do your accounting on the go.

Pros: Full accounting control Balance sheets, bank reconciliation, transaction matching and different accounts Billing and invoicing in one place Completely mobile Separate business and personal expenses One of few accounting tools that has exceptionally good inventory management that syncs with billing Ton of integrations Robust set of features for those who want true accounting Easy to pass along to an accountant because it follows true accounting standards

Cons: Xero is very robust, so if you don't need full accounting, this may be too much for you Not enough payment option integrations No portal customization for customers Dashboard is busy A lot of settings for those who don't wish to do much Not good for those who don't understand all of the accounting features and how accounting works

Great App

Verified Reviewer  22nd of December, 2015 00:10

Ruban Selvanayagam, UK Property Investment / Development & Brazilian Social Housing
I have been mainly using the desktop version of Xero but the app has been a great way of checking transactions when on the move. I look forward to continued use.

Pros: Streamlined and easy to use accountancy processes.

Cons: The receipt facility could be integrated with Xpenditure software better - but this is a minor issue that I´m sure will be resolved.

Rating breakdown
Ease of use
Value for money
Customer support

Great integration & invoicing capabilities

Verified Reviewer  21st of December, 2015 01:07

Cameron Turner, Capital Investments - Benefits Mgmt, Improvement Lead at Telstra
Overall a really useful product - relatively easy to use (some parts get a bit tricky if you don't have a good understanding of accounting terminology - but they provide help guides/descriptions to help you through it). The online invoicing is great.

Pros: Great integration with other online products and good connectivity to banking services.

Cons: If you run a small contracting business with a moderate number of infrequent employees, the payroll volume pricing doesn't seem right.

Rating breakdown
Ease of use
Value for money
Customer support

Almost A Home Run

Verified Reviewer  21st of November, 2015 17:16

John Brandy, Founder/CEO at Open Mind Generations
Xero integrates nicely with many CRMs (that's up to the CRM), but it really shines in basic double-entry accounting, allowing you to match transactions like Quickbooks does but with a more streamlined interface. There are two huge problems (at least for me) that I've suggested they address: 1) the email that gets sent as a cover when you send an invoice to a customer is awful. Just black text on a white background. No customization offered, no company logo, no nothing. This has been requested by users for 3 years, and their feedback is that it is low priority at best. 2) If you use alternative payment gateways like PayPal or Stripe, which you can with Xero, you have to create separate invoice templates. So, if you send one to a customer thinking they like PayPal, they don't know they can use Stripe and when they complain, you say "Oh, I can...", and you void the invoice and resend the Stripe one. Silly and not customer-focused. I thought I'd solve all this by moving to Freshbooks. They fix both of those problems. But...they don't do double-entry accounting. You can only reconcile your bank EXPENSES, but not your income items. Sigh. So, for now at least, I use both. Xero to generate everything, and Freshbooks to send the invoice. Both of them play nice with my CRM and I can use Zapier to auto-create the Freshbooks customer after I create them in Xero.

Pros: See above for details.

Cons: See above for details.

Rating breakdown
Ease of use
Value for money
Customer support

Beware! Not suited to professional services businesses

Verified Reviewer  21st of October, 2015 05:40

Co-Founder & Managing Partner (Management Consulting company, 1-10 employees)
Having heard the hype, assumed Xero would have all hygiene factors, later discovered some are sorely missing and wish we had done our research and picked a different platform. It is not at all suited to our business (small consulting firm).

Pros: Web platform is fairly intuitive, supported by good mobile apps.

Cons: Lacks basic hygiene factors: 1. No expenses-only access, so you need to purchase expensive add-ons (e.g. Receipt Bank, ~$50pcm) just for junior employees to submit expenses 2. No ability to pass through expenses (taxis, hotels etc.) on client receipts. You need to basically keep an Excel sheet, or use Xero's tracking code system, but even this is hellish to adapt to this purpose. They have recently added the ability to pass through for 'bills' only - but not standard receipts???! When you look at the user forums on Xero, you'll see people have been asking for these basic things for 3-4 years. Some have 300+ votes! Any business that ignores it's customers for this long is not a long-term solution for my business.

Rating breakdown
Ease of use
Value for money
Customer support

My business couldn't run without it!

Verified Reviewer  11th of September, 2015 13:56

Kelly Migro, Managing Director at E-Accountant Pty Ltd
I am a Xero Certified Advisor, and Xero is the main software that I use for my clients and support! I started using Xero when I started my business E-Accountant in 2010 and stumbled upon it by chance and it was the best thing that ever happened to me! I find it very easy to maintain my clients accounts with, and I also train small business owners/staff on how to use Xero in the most effective way for their business needs. I find that everyone that uses or that i have trained how to use Xero is able to pick it up very easily and quickly. The other thing that I love is the fact that there is continually improvements and upgrades to the app without having to do anything yourself. They also listen to what the users of Xero want in the Xero and will try to implement. No business can operate without a good accounting software.

Pros: Bank Feeds - makes the bank reconciliation easy & quick Integration with 3rd party apps Access from anywhere anytime Access the same file as clients Easy to use Constantly upgrading with automatic updates In built payroll Automatic superannuation payments

Cons: If your internet connection is slow - Xero will be slow If you have an online store with a high volume of sales through PayPal - don't use the PayPal feeds they aren't reliable Payroll is basic - you can't do ETP's

Rating breakdown
Ease of use
Value for money
Customer support

Spend more on marketing than app

Verified Reviewer  17th of August, 2015 13:12

Co Owner (Consumer Services company, 1-10 employees)
I love Xero. It really is beautiful accounting. However, before you purchase take a good look at the feature requests and you'll see many things from 3-4 years ago at the top of the list filled with frustration. It seems Xero spend more time and money on its marketing than fulfilling basic business needs. Don't get me wrong, Xero does so much right, but its not until your neck deep you realise it is missing some of the most basic of features their competitors are able to offer at half the price. (Mind you, those competitors will lack in other areas, but they are usually half the price or more).

Pros: Easy to use, clean interface (though it seems to be getting more messy).

Cons: No debtor chasing built in. Something every business needs to save time and ensure payments on time. A basic feature ALL xero competitors offer.

Rating breakdown
Ease of use
Value for money
Customer support

Xero is a time saver

Verified Reviewer  11th of August, 2015 08:12

Will Roffé, Brand Builder, Strategic Copywriter, Creative Director
We moved from an electronic, desktop-based system to Xero after being prompted by colleagues. There is so much to learn if you want to get under the hood, or you can perform the basics and let your financial advisor do the rest. We have different apps integrated with Xero which makes the whole business process from start to finish really easy. So the integrations make Xero more powerful than it is on its own. I do find it expensive for what it is but have accepted that it's just the cost of doing business. Irrespective of cost, if you want an easy accounting system that essentially learns your common transactions and what they are for as you go, making record keeping pretty easy, then have a look at Xero.

Pros: Easy to use. Intuitive. Powerful.

Cons: Rather expensive for smaller businesses. Customer service response times can be slow.

Rating breakdown
Ease of use
Value for money
Customer support

SME Accounting Software

Verified Reviewer  27th of July, 2015 03:32

Kevin Maes, Managing Director at Welify.com
We are using Xero for two years now and currently I do not see any reason why we woud change. Great affordable solution for young and fast growing businesses. Easy to use and very clear dashboard on your accounting situation.

Pros: - Easy to use for people with limited skills from accountancy, however also with advanced knowledge it certainly serves your need.

Cons: - Missing a cashflow aspect. They do work closely with the FloatApp that provides that cashflow integration, however it is not always doing what we are looking for in terms of cashflow forecasting.

Rating breakdown
Ease of use
Value for money
Customer support

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GetApp Analysis

Xero is an online accounting software suite that utilizes a modern cloud network to fully accommodate the complete range of accounting needs. The app allows you to coordinate and manage all financial processes within an easy to use platform, accessible from all internet-enabled devices.

The software is geared towards small to medium-sized businesses looking to increase their accounting efficiency while at the same time adding a little fun to the process. The app also serves as a remote collaboration and advisory platform for accounting professionals, eliminating the need for client visits and unnecessary paperwork.

The user-friendly dashboard transforms the resource draining and time-consuming tasks of transaction monitoring, bill paying, invoice issuing, purchase order creation and expenses management - to name a few - into enjoyable activities that support accountants in their daily tasks and free-up business owners to get more out of their limited time. Xero also provides payroll management for users, customers or businesses in the US and Australia.

What is Xero?

Xero's main purpose is to transform the accounting processes into a more efficient and enjoyable experience for small business owners and their accountants. The app succeeds in doing this by allowing all team members concerned in financial operations to connect to the company's financial database via their desktop computers, laptops and mobile devices. This enables all stakeholders and the company accountant to track, collaborate on, and complete accounting tasks from home or on the go.

The benefits of using Xero to manage your accounting activity are evident in the enhanced accessibility of financial data, the collaboration opportunities, the transparent pricing and processes, and the unburdening of time and human resources.

Using Xero, small businesses who previously relied on spreadsheets, messy paperwork and dispersed files to manage their balance sheets, can rest in the knowledge that their financial data is more accurate and up-to-date than ever.

Main Features

Bank Reconciliation

All financial transactions are automatically imported into the Xero database and linked to the corresponding accounting transactions. All the user has to do in order to confirm that the match is correct, is to press the "OK" button and the transaction will be reconciled in the system. Users who need to import feeds from more bank accounts, credit cards and PayPal accounts, will be happy to know that Xero can do this in a few minutes.

Xero also lets you reconcile more complex transactions, such as split payments, by defining your own custom rules. Furthermore, this feature includes fast cash coding, providing the ability to import and automatically reconcile pre-coded bank statements. This is the perfect tool for reconciling large numbers of transactions and for importing data from other systems.

Dashboard

The Xero dashboard is where business owners can get a complete picture of their key accounts, income and expense reports, upcoming bills and pending invoices. This feature provides a valuable overview that gives users a clear understand of all their company's financial activities in a glance. Moreover, certain accounts can be watch-listed and monitored in greater detail by enabling notifications.

The layout of the dashboard makes it easy to use and navigate, while the intuitive graphs provide a visual understanding of key data that helps users compare account activity in a more tangible way. The dashboard not only displays data, it also allows you to perform tasks such as adding accounts, bills and issuing invoices by clicking on the corresponding buttons.

Invoicing

Xero's invoicing system forms an important part of the accounting suite letting you generate and customize professionally branded invoices. The customization options include the addition of your company's logo, foreign currency conversion, and the ability to save different templates to be used for separate clients.

The online invoicing system can issue invoices for payments that come from PayPal accounts, bank transfers or credit cards, with no country-related exceptions. One of the key features of Xero's invoicing tool is the notification system that alerts you when your invoice has been opened by the recipient, eliminating any confusion over "lost invoices".

If the payee is based in a foreign country and using a different currency, Xero will undertake the task of automatically converting the invoice into the currency used by the client. This means that you never have to worry about calculating exchange rates. Xero covers over 160 currencies and automatically updates exchange rates every hour.

Add-On Marketplace

There are many activities related to running a small business outside of bookkeeping and accounting, however most of these activities are interlinked in some way. Many small businesses already use a number of other systems such as CRMs, inventory management tools, time trackers, receipt scanners and so forth. Importing all this data from multiple apps to Xero can seem like a daunting task, however this is made hassle-free through the some 350 plus add-ons offered on the Xero Marketplace.

The marketplace provides easy navigation and search options that let users find what they are looking for fast. Add-ons are listed across 15 horizontal categories and 11 industry verticals. The Xero Marketplace is your one-stop source for all integration needs, with seamless integration offered between Xero and any app you sign-up for on the marketplace.

Automatic Updates

For a system that holds strictly private information in the cloud, it is of the utmost importance to remain secure and impenetrable by hackers and other malevolent attackers. Xero developers are perfectly aware of this potential security threat and for this reason provide a dedicated security team whose job it is to keep your data safe on a daily basis.

As users go about their daily business, the Xero team are busy providing constant improvements to their service, adding small adjustments and new features on a constant basis. New features are added every 3-6 weeks to ensure that the efficiency of the app and your user experience are always at the most optimal level.

Integrations

Integrations is an area that Xero has covered one hundred percent. As a business owner running multiple apps, having the ability to have your apps speak to each other is fundamental. For this reason, the Xero Marketplace is a stroke of genius.

The Marketplace offers an ever growing list of more than 350 add-ons categorized by the business needs they serve. Some of the most popular of these add-ons include: Bill.com, Constant Contact, Square, Squarespace, Zen Payroll, Stitch Labs, Kabbage, and BodeTree.

Further popular add-ons include: Harvest, Batchbook CRM, Vend, Evernote, PayPal, Xpenditure, Expensify, Unleashed, WorkflowMax, Spotlight, Magento, Podio, Eventbrite, Infusionsoft, and Receipt Bank.

Pricing

Xero's pricing plans differ according to region. Prospective users should consult the official pricing page of the corresponding Xero website for their location. In general, Xero is offered through 3 different plans. The most basic is the "Starter" plan that costs $9 per month and is limited to five invoices, five bills and 20 bank transactions.

The next plan is the "Standard" package that costs $30 per month and offers an unlimited number of invoices, bills and transactions.The "Premium" plan, costing $70 per month in total, supports multi-currency transactions and is thereby aimed at businesses that have multi-national clients and collaborators. A 30-day free trial of the "Starter" pack is available.

Bottom Line

  • Carry out and collaborate on all accounting and bookkeeping tasks from any internet-enabled device
  • Integrate with your existing applications through the Xero Marketplace - offering over 350 add-ons.
  • Generate insightful financial reports and view all financial activity through a KPI dashboard
  • Easy to use, intuitive interface with clear navigation
  • Mobile application for accounting and collaboration on the go

FAQs for Xero

Below are some frequently asked questions for Xero.

Q. What are the main features of Xero?

Xero offers the following features:

  • Bank Rec - Automatically import and code transactions
  • Invoicing - Create and send invoices automatically
  • Add-ons - Pick from a wide range of powerful add-ons
  • Dashboard - Instantly see your bank balances, sales & bills
  • Files - Attach documents to your financial data
  • Smart Lists - Segment contacts based on purchase history
  • Contacts - Keep track of customers and suppliers
  • Login from anywhere
  • Payroll
  • Multi-currency
  • Purchase orders
  • Expense claims
  • Inventory
  • Quick & easy 1099s
  • Mobile apps (iPhone,iPad, Android)
  • Receive bills electronically
  • Free, Unlimited Email Support
  • Multi-currency
  • Financial Reporting

Q. How much does Xero cost?

We have the following pricing information for Xero:

Starting from: $9.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Xero?

Xero has the following typical customers:

Freelancers, Non Profits, Small Business

Q. What languages does Xero support?

Xero supports the following languages:

English

Q. What type of pricing plans does Xero offer?

Xero has the following pricing plans:

Free Trial, Open-source, Subscription

Q. Does Xero support mobile devices?

Xero supports the following devices:

Android, iPhone-iPad, Windows Phone

Q. Does Xero offer an API?

Yes, Xero has an API available for use.

Q. What other apps does Xero integrate with?

Xero integrates with the following applications:

Expensify, Shopify, Checkfront, OnePage CRM, Highrise CRM, Receipt Bank, Nexonia Expenses, CRM, Payroll , CustomerSure, Payment Evolution, and many others, Evernote, Invoicing, Constant Contact, ClickDesk, Inventory, CollabSpot, Stitch Labs, Batchbook, Stripe, Square, Gusto, Avalara, Xpenditure, PayPal, Veeqo, FG Receivables Manager, WorkflowMax, XO Cashflow, Quotient, Exsalerate, Pepperi, Tallie

Q. What level of support does Xero offer?

Xero offers the following support options:

Forum, Knowledge Base, Online Support, Video Tutorials

Top comparisons

GetApp users often compare Xero to these alternatives:

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