Xero Pricing, Features, Reviews & Comparison of Alternatives

Xero Reviews

Xero

Beautiful Accounting Software

4.46/5 (170 reviews)   Write a review
   250 people use this
85,760     47,123
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Who is Xero For?


Statistics are based on 250 users from the GetApp community.

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Xero's target users are small businesses and their accountant/ bookkeeper. The online accounting app meets the needs of small businesses across multiple industries.

The software is ideal for small business owners managing their accounts independently, as well as in collaboration with their accountants from dispersed locations. The collaboration features of the software also make it suitable for business owners and their clients on financial activity.

Xero's cloud application currently serves the accounting needs of some 370,000 companies worldwide and copious individual users . The customer feedback and reviews found on the web about Xero are positively overwhelming.

Read the full GetApp Analysis

Xero Category Leaders

Reviews
Integrations
Mobile
Media
Security

#1 in Accounts Payable

View full ranking
85
20
20
16
17
12

#1 in Billing & Invoicing

View full ranking
87
19
20
16
20
12

#2 in Accounting

View full ranking
84
20
20
16
16
12

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Xero Screenshots (4)

Xero screenshotXero screenshotXero screenshotXero screenshot: Accounting Application Xero

Xero Pricing

Starting from: $9.00/month

Pricing model: Open-source, Subscription

Free Trial: Available (No Credit Card required)

Available plans cost $9/month, $30/month, $70/month (USD). No setup or upgrade fees or contracts. All plans include access for unlimited users.

View Pricing Plans

Key Features of Xero

  • Bank Rec - Automatically import and code transactions
  • Invoicing - Create and send invoices automatically
  • Add-ons - Pick from a wide range of powerful add-ons
  • Dashboard - Instantly see your bank balances, sales & bills
  • Files - Attach documents to your financial data
  • Smart Lists - Segment contacts based on purchase history
  • Contacts - Keep track of customers and suppliers
  • Login from anywhere
  • Payroll
  • Multi-currency
  • Purchase orders
  • Expense claims
  • Inventory
  • Quick & easy 1099s
  • Mobile apps (iPhone,iPad, Android)
  • Receive bills electronically
  • Free, Unlimited Email Support
  • Financial Reporting

Security and privacy

Encryption

Yes
Encryption of sensitive data at rest
Yes
HTTPS for all pages

Access control

Yes
Multi-factor authentication options

Data policy

Yes
Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Xero Overview

Beautiful design
The Xero dashboard presents users with a clear and concise overview of their financial situation. It provides small business owners with a greater understanding of their cashflow by highlighting bank balances, outstanding invoices, upcoming bills and expense claims in a visually appealing way.

Connects with 400+ business apps
Xero integrates with a variety of third-party apps commonly used by small businesses. Data flows directly into the Xero ledger, removing the time and effort required for manual data entry.

Simple bank reconciliation
Daily bank and credit card transactions are automatically imported into Xero and matched to their corresponding accounting transaction. Doing bank reconciliation is as easy as confirming the match is corrected and clicking “OK.”

Free unlimited users
Every Xero plan comes with unlimited users. No need to pay for extra licenses. Collaborate with your colleagues or invite your financial advisor to view data remotely and get valuable real-time advice!

Seamless, automatic updates
New features are added frequently based on feedback from our customers. Automatic updates occur every 3–6 weeks in the cloud, not on your desktop.

Unlimited email support
Xero provides unlimited, around-the-clock email support from an experienced and knowledgeable staff.

Convert from QuickBooks and Sage
Do you feel handcuffed to the accounting software you were told was the only option? Xero will convert your QuickBooks and Sage data for free when you sign up for a new account.
  www.xero.com

Specifications

Intended Users
Freelancers, Non Profits, Small Business
Devices Supported
Android, iPhone-iPad, iPhone, iPad, Linux, Mac, Windows, Web-based, Windows Phone
Supported Countries
Asia, Australia, Canada, China, Europe, India, Latin America, Middle-East and Africa, United Kingdom, United States
Supported Languages
English
Support Options
Forum, Knowledge Base, Online Support, Video Tutorials

Benefits

Xero has many benefits that will help you:

* Keep your accounting data safe & secure

* Access your accounts online anytime from anywhere, even on the go using your mobile (iPhone/iPad/Android) or tablet

* Get better visibility of your cashflow with real-time data

* Greatly reduce the time you have to spend to keep your accounts up to date

* Beautiful design makes it fun and easy to use

* Software updates are free and available when you log in

* Collaborate with your team and your accountant. You decide what each person can see.

* February 2015: Now offering payroll for the UK

* March 2015: New version of Xero for iOS that provides custom layouts for iPad.

“#Xero is the best thing that ever happened to my business. Who knew book-keeping could be fun?!” - @CareerSpa_Wanda via Twitter.

“In case I haven't said it enough already, I LOVE @Xero. 2 quarters done in just over an hour vs 6+ hrs on old system.” - @ICT_GURU via Twitter.

Xero Reviews & Ratings

User ratings

(105)
(48)
(12)
(4)
(2)

Rating summary

Overall rating
Ease of use
Value for money
Customer support

Good but worthless without

Verified Reviewer  17th of April

A verified reviewer
Great accounting software. Unfortunately, some idipts decided that negative inventory is not needed, so it was a complete waste of time and money seting up their accounting and integrations. They also do not advertise this lack of feature which i think is a bit dodgey as this is a fundamental feature for many business models.

Pros: Good sound accounting logic with a fairly simple approach. Also, offers some xreature features not found in other acct software

Cons: No negative inventory support, so there is no support for wholesale on demand or dropshipping.

Response from Xero Accounting for Small Business


Thanks for posting a review and for this feedback. We're pleased to offer a basic inventory system in Xero but do understand that the lack of negative inventory is a sticking point for those who need it. We have a really strong add-on ecosystem featuring inventory apps that sync directly with Xero, and can handle negative inventory e.g. Unleashed (https://www.unleashedsoftware.com/blog/negative-inventory). For those reading these reviews and wanting to understand more about the inventory function within Xero, here's a detailed look at what we offer: https://help.xero.com/InventoryOptions
Through our active community and messages to our support and product teams we're monitoring the demand for negative inventory so thanks again for raising this as a concern. -OG

Crushes QB Online!

Verified Reviewer  29th of March

Tammi DeVille Merrell, Owner, Hire With Ease - Affordable Hiring Support for Small Business!
I was a very frustrated Quickbooks Online user. Their support was atrocious!! I was so happy to discover xero.com and I tell everyone I know they should switch! Very intuitive and easy to use, great selection of built in reports, easy integration with banking and credit card processing and I love their large library of plug-ins. You can add virtually any functionality by adding a plug-in. They don't provide phone support, which concerned me at first, but their email support is on point - quick and effective.

Pros: Great support, great functionality, intuitive interface.

Cons: I have zero complaints with xero.

Rating breakdown
Ease of use
Value for money
Customer support

Moving from Zoho Books

Verified Reviewer  22nd of March

Jack Anderson, COO at Venture Domain Hosting
I started using Clientexec in-house version (year 2004) to generate invoices for our customers , then we move to Kbilling (year 2006) which is a standalone software, its a great software, but as it is not cloud based it is difficult to manage, then we move to Zoho Books (year 2013) which served most of our needs. I decided to give Xero a run as apparently it can integrate with lots of other apps. I am still trying to move data from Zoho books/Kbilling to Xero , May go back to Zoho Books...

Pros: Cloud based which allow many user to login to access system. Integrate with many appa

Cons: Not as easy to use as Zoho Books Cannot export data out Unable to sync banking in Singapore Unable to use Braintree as payment gateway Not easy to edit invoice template

Rating breakdown
Ease of use
Value for money
Customer support

Great Product, poor support.

Verified Reviewer  15th of March

Tiago Pereira Mendes, Managing Director at Multi-Mix IT Limited
I have been using Xero for a number of months after moving away from KashFlow. The product that Xero offers and pricing is great, sadly I wish there was more to say about their customer service. To contact customer support this can only be via email which raises a ticket, they assure you a response with 24 hours but this is regularly not met. If you phone through to their offices they say they have no inbound numbers they can transfer you to. Being stuck without access to the system because of an issue with a payment has left me sat around twiddling my thumbs. Not impressed. If your self sufficient then I recommend this product, if you need a helping hand no and again - I would not recommend Xero.

Pros: Great cloud based accounting product

Cons: Poor customer support, lengthy email only support.

Rating breakdown
Ease of use
Value for money
Customer support

Best cloud accounting platform

Verified Reviewer  4th of March

Claude Waddington, Business Consultant
Xero is most definitely a brilliant alternative to Sage. If you're in the hands of a good Xero Partner, this experience can have a strong impact on your business performance and analytics as you can make great use of Xero's Adons Marketplace.

Pros: Xero syncs with CrunchBoards, ReceiptBank, Satago and many many others. Xero in collaboration with these other apps can help you gain further insight into your business performance and help you drive further growth.

Cons: Xero seems very keen to add further options to the platform, this could make the Xero platform harder to use for an accounting novice.

Rating breakdown
Ease of use
Value for money
Customer support

Appalling Customer Service and Lack of Response

Verified Reviewer  29th of February

Director (Architecture & Planning company, 1-10 employees)
The customer service at Xero is non-existent. After updating my credit card details and seeing card was verified on the Xero system I hit the "pay now" button. I now keep getting a message from Xero in response to my numerous queries as to why my account is suspended to the effect that my card has been declined. However my card provider confirms that in fact Xero has accessed the new card three times in the past week. Yet Xero customer care (Misnomer?) keeps sending the same response with no attempt to resolve the matter or contact me directly.

Cons: Respond quickly to customer issues and resolve issues rather than sending repeating templates answers to legitimate queries.

Avoid if you want to use UK payroll

Verified Reviewer  26th of January

Partner (Information Technology and Services company, 11-50 employees)
I was a power user of Free Agent, I moved over to Xero as my company had out grown Freeagent. This was this biggest mistake I made and the support was terrible, for three months I battled with payroll, once the technical support even had to reset my details. The result was a complete disaster with NI & PAYE being incorrectly recorded and reported to HMRC An utter shambles and so my best advice would be avoiid if you are doing payroll for more than 1 or 2 staff.

Pros: Nice and simple but the UI is really poor and they clearly haven't invested their time in tax experts for payroll for the UK. Great for small companies.

Cons: Support is slow and un-helpful, help guides are missing. Impossible to move from Freeagent to Xero and data import just fails

Rating breakdown
Ease of use
Value for money
Customer support

Xero is the perfect tool for those who want serious accounting control

Verified Reviewer  23rd of January

Alexandra Renee, Founder at KNOWLIGATION | Consulting, Branding, Business Development, Marketing & SaaS Research
Xero is the true Quickbooks alternative offering you a full accounting solution. It is one of the only affordable solutions that allows you to have full control over billing and accounting and keep organized down to the penny. The other thing that makes Xero amazing is the amount of integrations it has. It links with CRM, check tools, and email marketing software, which is very helpful in streamlining the business. Xero also comes with a great mobile app so you can also do your accounting on the go.

Pros: Full accounting control Balance sheets, bank reconciliation, transaction matching and different accounts Billing and invoicing in one place Completely mobile Separate business and personal expenses One of few accounting tools that has exceptionally good inventory management that syncs with billing Ton of integrations Robust set of features for those who want true accounting Easy to pass along to an accountant because it follows true accounting standards

Cons: Xero is very robust, so if you don't need full accounting, this may be too much for you Not enough payment option integrations No portal customization for customers Dashboard is busy A lot of settings for those who don't wish to do much Not good for those who don't understand all of the accounting features and how accounting works

Great App

Verified Reviewer  22nd of December, 2015

Ruban Selvanayagam, UK Property Investment / Development & Brazilian Social Housing
I have been mainly using the desktop version of Xero but the app has been a great way of checking transactions when on the move. I look forward to continued use.

Pros: Streamlined and easy to use accountancy processes.

Cons: The receipt facility could be integrated with Xpenditure software better - but this is a minor issue that I´m sure will be resolved.

Rating breakdown
Ease of use
Value for money
Customer support

Great integration & invoicing capabilities

Verified Reviewer  21st of December, 2015

Cameron Turner, Capital Investments - Benefits Mgmt, Improvement Lead at Telstra
Overall a really useful product - relatively easy to use (some parts get a bit tricky if you don't have a good understanding of accounting terminology - but they provide help guides/descriptions to help you through it). The online invoicing is great.

Pros: Great integration with other online products and good connectivity to banking services.

Cons: If you run a small contracting business with a moderate number of infrequent employees, the payroll volume pricing doesn't seem right.

Rating breakdown
Ease of use
Value for money
Customer support

Articles

21 Apr 2016
Busy professionals shouldn’t have to wait until they’re sitting in front of a computer to check their company account balances, manage their cash flow, and invoice clients. A slew of Android finance and accounting apps are changing the way people do bu
18 Apr 2016
<p>“It’s not you it’s me.” There’s no good way to end your relationship with your current software provider, especially if you’ve been together for years and they believe that everything is ticking along nicely. You know in your heart of hearts that it’s
18 Apr 2016
As a freelancer, you probably have a to-do list a mile long. There’s the work itself, the going over briefs, the interacting with clients, and then keeping your workspace organized (which is no small task). On top of all that, there’s also the part whe
31 Mar 2016
QuickBooks is one of the kingpins of the accounting software world. First released for DOS way back in 1992 by developer Intuit, QuickBooks has blossomed to become one of the most popular accounting applications for small businesses. The software comes
29 Mar 2016
Sage 50 Accounting has a prestigious history, as the first business software introduced for the microcomputer (anyone remember them?). Originally called Peachtree Accounting, the business management software was acquired by Sage in 1998 for US$145 mill

Videos

Frequently used together

Alternatives to Xero

FreeAgent
  • · Send estimates and proposals
  • · Beautiful Invoice templates
  • · Automatic Bank feeds
  • · Simple payroll
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FreeAgentFinance & Accounting
FinancialForce Accounting
  • · Role and user based dashboards
  • · 1-click invoicing from Salesforce
  • · Flexible chart of accounts and multi-dimensional analysis
  • · Multicompany, multicurrency, global tax, multicultural
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FinancialForce AccountingFinance & Accounting
Zoho Books
  • · Real Time Reporting
  • · Multi Country
  • · Profit and Loss (P&L)
  • · Recurring Invoices
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Zoho BooksFinance & Accounting

GetApp Analysis

Xero is an online accounting software suite that utilizes a modern cloud network to fully accommodate the complete range of accounting needs. The app allows you to coordinate and manage all financial processes within an easy to use platform, accessible from all internet-enabled devices.

The software is geared towards small to medium-sized businesses looking to increase their accounting efficiency while at the same time adding a little fun to the process. The app also serves as a remote collaboration and advisory platform for accounting professionals, eliminating the need for client visits and unnecessary paperwork.

The user-friendly dashboard transforms the resource draining and time-consuming tasks of transaction monitoring, bill paying, invoice issuing, purchase order creation and expenses management - to name a few - into enjoyable activities that support accountants in their daily tasks and free-up business owners to get more out of their limited time. Xero also provides payroll management for users, customers or businesses in the US and Australia.

What is Xero?

Xero's main purpose is to transform the accounting processes into a more efficient and enjoyable experience for small business owners and their accountants. The app succeeds in doing this by allowing all team members concerned in financial operations to connect to the company's financial database via their desktop computers, laptops and mobile devices. This enables all stakeholders and the company accountant to track, collaborate on, and complete accounting tasks from home or on the go.

The benefits of using Xero to manage your accounting activity are evident in the enhanced accessibility of financial data, the collaboration opportunities, the transparent pricing and processes, and the unburdening of time and human resources.

Using Xero, small businesses who previously relied on spreadsheets, messy paperwork and dispersed files to manage their balance sheets, can rest in the knowledge that their financial data is more accurate and up-to-date than ever.

Main Features

Bank Reconciliation

All financial transactions are automatically imported into the Xero database and linked to the corresponding accounting transactions. All the user has to do in order to confirm that the match is correct, is to press the "OK" button and the transaction will be reconciled in the system. Users who need to import feeds from more bank accounts, credit cards and PayPal accounts, will be happy to know that Xero can do this in a few minutes.

Xero also lets you reconcile more complex transactions, such as split payments, by defining your own custom rules. Furthermore, this feature includes fast cash coding, providing the ability to import and automatically reconcile pre-coded bank statements. This is the perfect tool for reconciling large numbers of transactions and for importing data from other systems.

Dashboard

The Xero dashboard is where business owners can get a complete picture of their key accounts, income and expense reports, upcoming bills and pending invoices. This feature provides a valuable overview that gives users a clear understand of all their company's financial activities in a glance. Moreover, certain accounts can be watch-listed and monitored in greater detail by enabling notifications.

The layout of the dashboard makes it easy to use and navigate, while the intuitive graphs provide a visual understanding of key data that helps users compare account activity in a more tangible way. The dashboard not only displays data, it also allows you to perform tasks such as adding accounts, bills and issuing invoices by clicking on the corresponding buttons.

Invoicing

Xero's invoicing system forms an important part of the accounting suite letting you generate and customize professionally branded invoices. The customization options include the addition of your company's logo, foreign currency conversion, and the ability to save different templates to be used for separate clients.

The online invoicing system can issue invoices for payments that come from PayPal accounts, bank transfers or credit cards, with no country-related exceptions. One of the key features of Xero's invoicing tool is the notification system that alerts you when your invoice has been opened by the recipient, eliminating any confusion over "lost invoices".

If the payee is based in a foreign country and using a different currency, Xero will undertake the task of automatically converting the invoice into the currency used by the client. This means that you never have to worry about calculating exchange rates. Xero covers over 160 currencies and automatically updates exchange rates every hour.

Add-On Marketplace

There are many activities related to running a small business outside of bookkeeping and accounting, however most of these activities are interlinked in some way. Many small businesses already use a number of other systems such as CRMs, inventory management tools, time trackers, receipt scanners and so forth. Importing all this data from multiple apps to Xero can seem like a daunting task, however this is made hassle-free through the some 350 plus add-ons offered on the Xero Marketplace.

The marketplace provides easy navigation and search options that let users find what they are looking for fast. Add-ons are listed across 15 horizontal categories and 11 industry verticals. The Xero Marketplace is your one-stop source for all integration needs, with seamless integration offered between Xero and any app you sign-up for on the marketplace.

Automatic Updates

For a system that holds strictly private information in the cloud, it is of the utmost importance to remain secure and impenetrable by hackers and other malevolent attackers. Xero developers are perfectly aware of this potential security threat and for this reason provide a dedicated security team whose job it is to keep your data safe on a daily basis.

As users go about their daily business, the Xero team are busy providing constant improvements to their service, adding small adjustments and new features on a constant basis. New features are added every 3-6 weeks to ensure that the efficiency of the app and your user experience are always at the most optimal level.

Integrations

Integrations is an area that Xero has covered one hundred percent. As a business owner running multiple apps, having the ability to have your apps speak to each other is fundamental. For this reason, the Xero Marketplace is a stroke of genius.

The Marketplace offers an ever growing list of more than 350 add-ons categorized by the business needs they serve. Some of the most popular of these add-ons include: Bill.com, Constant Contact, Square, Squarespace, Zen Payroll, Stitch Labs, Kabbage, and BodeTree.

Further popular add-ons include: Harvest, Batchbook CRM, Vend, Evernote, PayPal, Xpenditure, Expensify, Unleashed, WorkflowMax, Spotlight, Magento, Podio, Eventbrite, Infusionsoft, and Receipt Bank.

Pricing

Xero's pricing plans differ according to region. Prospective users should consult the official pricing page of the corresponding Xero website for their location. In general, Xero is offered through 3 different plans. The most basic is the "Starter" plan that costs $9 per month and is limited to five invoices, five bills and 20 bank transactions.

The next plan is the "Standard" package that costs $30 per month and offers an unlimited number of invoices, bills and transactions.The "Premium" plan, costing $70 per month in total, supports multi-currency transactions and is thereby aimed at businesses that have multi-national clients and collaborators. A 30-day free trial of the "Starter" pack is available.

Bottom Line

  • Carry out and collaborate on all accounting and bookkeeping tasks from any internet-enabled device
  • Integrate with your existing applications through the Xero Marketplace - offering over 350 add-ons.
  • Generate insightful financial reports and view all financial activity through a KPI dashboard
  • Easy to use, intuitive interface with clear navigation
  • Mobile application for accounting and collaboration on the go

FAQs for Xero

Below are some frequently asked questions for Xero.

Q. What are the main features of Xero?

Xero offers the following features:

  • Bank Rec - Automatically import and code transactions
  • Invoicing - Create and send invoices automatically
  • Add-ons - Pick from a wide range of powerful add-ons
  • Dashboard - Instantly see your bank balances, sales & bills
  • Files - Attach documents to your financial data
  • Smart Lists - Segment contacts based on purchase history
  • Contacts - Keep track of customers and suppliers
  • Login from anywhere
  • Payroll
  • Multi-currency
  • Purchase orders
  • Expense claims
  • Inventory
  • Quick & easy 1099s
  • Mobile apps (iPhone,iPad, Android)
  • Receive bills electronically
  • Free, Unlimited Email Support
  • Financial Reporting

Q. How much does Xero cost?

We have the following pricing information for Xero:

Starting from: $9.00/month
Pricing model: Open-source, Subscription
Free Trial: Available (No Credit Card required)

Q. Who are the typical users of Xero?

Xero has the following typical customers:

Freelancers, Non Profits, Small Business

Q. What languages does Xero support?

Xero supports the following languages:

English

Q. What type of pricing plans does Xero offer?

Xero has the following pricing plans:

Free Trial, Open-source, Subscription

Q. Does Xero support mobile devices?

Xero supports the following devices:

Android, iPhone-iPad, iPhone, iPad, Windows Phone

Q. Does Xero offer an API?

Yes, Xero has an API available for use.

Q. What other apps does Xero integrate with?

Xero integrates with the following applications:

Expensify, Shopify, Checkfront, OnePage CRM, Highrise CRM, Receipt Bank, Nexonia Expenses, CRM, Payroll , CustomerSure, Payment Evolution, and many others, Evernote, Invoicing, Constant Contact, ClickDesk, Inventory, CollabSpot, Stitch Labs, Batchbook, Stripe, Square, Gusto, Avalara, Xpenditure Expenses, PayPal, Veeqo, FG Receivables Manager, WorkflowMax, XO Cashflow, Quotient, Exsalerate CRM, Pepperi, Tallie

Q. What level of support does Xero offer?

Xero offers the following support options:

Forum, Knowledge Base, Online Support, Video Tutorials

Top comparisons

GetApp users often compare Xero to these alternatives:

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