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Verint Case Management
Case management platform to automate workflows
Table of Contents
Verint Case Management - 2026 Pricing, Features, Reviews & Alternatives


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Verint Case Management overview
What is Verint Case Management?
Verint Case Management Professional automates customer and citizen interactions across both assisted and self-service channels, enabling engagement across various city or local government services while enabling self-service.
Verint Case Management Professional improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with scripting and case management. It helps manage omnichannel workforce by enabling employees to work across customer service channels and benefit from a unified customer interaction history.
Key benefits of using Verint Case Management
• Improve the user experience by allowing customers to interact when they want, how they want, via their channel of choice, with proactive event-based engagement.
• Enable employees to work seamlessly across customer service channels and maintain a unified customer interaction history.
Starting price
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with better value for money
Verint Case Management’s user interface
Verint Case Management reviews
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Verint Case Management's features
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Verint Case Management integrations (1)
Top integrations
Verint Case Management support options
Typical customers
Platforms supported
Support options
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Verint Case Management FAQs
Verint Case Management has the following typical customers:
Large Enterprises, Public Administrations
These products have better value for money
Q. What languages does Verint Case Management support?
Verint Case Management supports the following languages:
English, French, Spanish
Q. Does Verint Case Management offer an API?
No, Verint Case Management does not have an API available.
Q. What other apps does Verint Case Management integrate with?
Verint Case Management integrates with the following applications:
Verint Knowledge Management
Q. What level of support does Verint Case Management offer?
Verint Case Management offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support




