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Verint Case Management Logo

Case management platform to automate workflows

Table of Contents

Verint Case Management - 2026 Pricing, Features, Reviews & Alternatives

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Verint Case Management overview

What is Verint Case Management?

Verint Case Management Professional automates customer and citizen interactions across both assisted and self-service channels, enabling engagement across various city or local government services while enabling self-service.

Verint Case Management Professional improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with scripting and case management. It helps manage omnichannel workforce by enabling employees to work across customer service channels and benefit from a unified customer interaction history.

Key benefits of using Verint Case Management

• Consolidate and simplify business processes across and create customer-initiated cases from self-service channels.
• Improve the user experience by allowing customers to interact when they want, how they want, via their channel of choice, with proactive event-based engagement.
• Enable employees to work seamlessly across customer service channels and maintain a unified customer interaction history.

Starting price


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Verint Case Management’s user interface

Ease of use rating:

Verint Case Management reviews

Overall rating

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No reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

5

4

3

2

1

0

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Verint Case Management's features

Activity dashboard
Customizable forms
Document management
For government
Self service portal
Third-Party integrations
Workflow management

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Verint Case Management integrations (1)

Verint Case Management support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
Phone Support

Training options

Documentation
Webinars
Live Online
Videos

Verint Case Management FAQs

Q. Who are the typical users of Verint Case Management?

Verint Case Management has the following typical customers:
Large Enterprises, Public Administrations

These products have better value for money


Q. What languages does Verint Case Management support?

Verint Case Management supports the following languages:
English, French, Spanish


Q. Does Verint Case Management offer an API?

No, Verint Case Management does not have an API available.


Q. What other apps does Verint Case Management integrate with?

Verint Case Management integrates with the following applications:
Verint Knowledge Management


Q. What level of support does Verint Case Management offer?

Verint Case Management offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support

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