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GovPilot Logo

GovPilot

4.6
(76)

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e-Government management solution

(5)

GovPilot Pricing, Features, Reviews and Alternatives

GovPilot FAQs

Q. What type of pricing plans does GovPilot offer?

GovPilot has the following pricing plans:
Pricing model: Subscription

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Q. Who are the typical users of GovPilot?

GovPilot has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business

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Q. What languages does GovPilot support?

GovPilot supports the following languages:
English

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Q. Does GovPilot support mobile devices?

GovPilot supports the following devices:
Android, iPad, iPhone

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Q. Does GovPilot offer an API?

No, GovPilot does not have an API available.

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Q. What other apps does GovPilot integrate with?

GovPilot integrates with the following applications:
authorize.net, Laserfiche

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Q. What level of support does GovPilot offer?

GovPilot offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support

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GovPilot product overview

What is GovPilot?

GovPilot is an e-government management solution designed to help government organizations streamline and manage their operations with workflow automation, reporting and analytics, constituent engagement tools, and more. By centralizing information on a unified platform, GovPilot helps reduce manual effort, and improve productivity among employees and departments. Tablet and smartphone apps allow users to access and manage data on-the-go.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Webinars
Videos
Live Online

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GovPilot pricing information

Value for money

4.6

/5

76

Starting from

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No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GovPilot features

Functionality

4.5

/5

76

Total features

116

11 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Activity Tracking
Document Management
Scheduling
Self Service Portal
Compliance Management
Workflow Management

Functionality contenders

GovPilot users reviews

Overall Rating

4.6

/5

76

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.17/10
Rating distribution

5

4

3

2

1

52

20

4

0

0

Pros
GovPilot has been wonderful. They are very easy to work with and have been responsive to our needs.
Very User Friendly!!! Very government friendly. The information on in one spot is the best.
It's very flexible to our needs. If we need help or a change to the system your support team is very responsive and acceptable of our requests.
Cons
Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint.
If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint.
I am unaware of the cost so I cannot answer the value for money.

Overall rating contenders

RP
AvatarImg

Romi P.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Excellent! GovPilot has made tracking properties within the City so much easier!

Reviewed 6 years ago
Pros

The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team.

Cons

I do not have anything negative to say about the software. GovPilot addressed all of the issues that I had with the software.

Vendor response

Thanks so much for the glowing review, Romi!

AH
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Adam H.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I'm just starting to use the system everyday and I continue to find it easier and easier to use

Reviewed 6 years ago
Pros

The software covers a lot of what we do in municipal government. It keeps all of our programs together and in one location. I can sign on in the morning and stay on to the end of the day. It is also set up for e-mail alerts when a new issue arises.

Cons

I have found nothing to be concerned about since using the system more frequently. If I need help, I call !

Vendor response

Happy to hear that you are quickly growing more comfortable using the system. Excited to watch you discover GovPilot's many benefits.

WB
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Wendy B.

Government Administration, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review

Reviewed a year ago
Pros

Email update to requestors with each change in status, improves government transparency.

Cons

Sorting and filtering features need improvement

JL
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Jemaine L.

Government Administration, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I love working in GovPilot!

Reviewed a year ago

I refer to the Customer Service Team as "MY A-Team" they are personable, efficient and have always responded quickly and accurately to any of my issues and were always available.

Pros

The ease of use; though repetitive it allows for efficient and speedy processing of OPRA requests and responses.

Cons

The ability to merge and retrieve certain functions.

Vendor response

Thanks very much for your response and feedback! Our customer support team appreciates your kind words!

SC
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Stephen C.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Fully Comprehensive Software

Reviewed a year ago
Pros

The ease of use and the ability to computerize some of our key processes.

Cons

There aren't any cons for the use of this software. Whenever there may be an issue or a process is not making our jobs easier, support has worked very hard to simplify and improve the process so that it is much more functional.

Vendor response

Thanks very much for your review and feedback Stephen! We look forward to continuing our work with you.

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