GovPilot Pricing, Features, Reviews & Alternatives

GovPilot

e-Government management solution

4.66/5 (61 reviews)

GovPilot overview

What is GovPilot?

GovPilot is an e-government management solution designed to help government organizations streamline and manage their operations with workflow automation, reporting and analytics, constituent engagement tools, and more. By centralizing information on a unified platform, GovPilot helps reduce manual effort, and improve productivity among employees and departments. Tablet and smartphone apps allow users to access and manage data on-the-go.

Key features of GovPilot include incident reporting, animal welfare management, economic development management, local government GIS mapping, zoning and parking permit management, and vacant property registration management. The platform's Environmental and Consumer Health module enables users to manage animal shelters, barber and beauty shop licenses, child care facilities, dry cleaners, emergency responses, mosquito control, tank inspections, and more online. GovPilot also supports tools for clerks, courts, engineering, and tax, and public work purposes.

GovPilot's supports integration with content management systems and payment processors such as Laserfiche and Authorize.net, allowing organizations to automate processes, streamline workflows and centralize resources on a single platform.
www.govpilot.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
GovPilot screenshot: GovPilot dashboard screenshotGovPilot Government Management PlatformGovPilot screenshot: GovPilot property profile screenshotGovPilot screenshot: GovPilot form designer screenshot
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GovPilot user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.6
  4.9
NANCY P.

Gov Pilot has a lot of features, once you know how to navigate through the processes.

Used daily for 2+ years
Reviewed 2018-05-08
Review Source: Capterra

more productivity and ease of tasks

Pros
I like the history of paperwork on each address when you do an address search - it is easy to see what each resident has --like parking permit, leaf permit, etc. You can also find a phone number for the resident in this system very quickly. I love the clone tab - it is the best since it saves a lot of time. Also when you do an address search the map with cross streets is helpful. The new custom balance report is concise and easy to read, much better than the previous report. I also like that when we reach out to Prop Pilot that the issue is acknowledged promptly and resolved as soon as possible.

Cons
The program seems to spin often - that can be frustrating. Guess we have too much data. We are trying to go paperless and this program is helping. However I am a paper person!

Response from GovPilot


Nancy, thank you so much for taking the time to write such a thorough review. Feedback like yours is very helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gregory L.

GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field.

Used daily for 6-12 months
Reviewed 2017-11-17
Review Source: Capterra

I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office.

Pros
The software is very simple to learn and is user friendly. GovPilot provided training and phone support during our start up. As with any new product I was a little confused at first because GovPilot was all new to me. After working with GovPilot for a few days I was very comfortable moving around. As a Public Works Superintendent, I work in the field a lot and GovPilot has truly simplified my job. I am able to review resident complaints and process street opening permits without having to go back to the office.

Cons
Initially, I was a little confused with the new software. Customer support was able to work me through some problems I was having and simplified things. Some categories were moved around to my liking. I do most of my work with GovPilot on my desktop and everything works fine. When I use my IPAD in the field, GovPilot had some problems viewing data. I talked with people and was told a Windows based tablet works much better with GovPilot.

Response from GovPilot


Thank you so much, Gregory! So glad that you find GovPilot's product easy to use and our Customer Support team helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Kathryn H.

Very pleasant staff

Used daily for 6-12 months
Reviewed 2018-07-28
Review Source: Capterra

Pros
It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

Cons
File size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.

Response from GovPilot


Thank you so much for the kind words and useful feedback!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Marta H.

Comprehensive and Customizable Suite of Municipal Software

Used daily for 2+ years
Reviewed 2019-12-03
Review Source: Capterra

Govpilot has permitted us to modernize many of the functions of the Municipal Clerk's office. Licensing and record requests that previously were done on paper are now available to residents on line. The amount of clerical time spent was significantly reduced. However, conversion of old data to Govpilot was more difficult and time consuming than expected. This was mostly due to the poor quality of the data to be converted, but it delayed implantation.

Pros
The company is very responsive to requests for custom reports, screens, etc. The dashboard helps us manage processes from the same place.

Cons
The software is map based. We have missing addresses/Block and Lots in the public map database they use. Missing properties must be added individually, which is tedious.

Response from GovPilot


Thank you very much for your feedback Marta!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jonneigh A.

Property Data Base

Used daily for 1-2 years
Reviewed 2019-06-04
Review Source: Capterra

I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.

Pros
This product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.

Cons
As with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.

Response from GovPilot


So glad that you love using our software! Thank you for the kind words.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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GovPilot pricing

Pricing options
Subscription
View Pricing Plans

Contact GovPilot for pricing details.

GovPilot features

Billing & Invoicing
Calendar Management
Case Management
Compliance Management
Document Management
Inventory Management
Reporting & Statistics
Scheduling
Self Service Portal
Training Management
Work Order Management
Workflow Management

API (24 other apps)
Access Controls/Permissions (21 other apps)
Activity Dashboard (28 other apps)
Activity Tracking (23 other apps)
Alerts/Notifications (27 other apps)
Customizable Reports (24 other apps)
Task Management (22 other apps)
Third Party Integrations (21 other apps)

Videos and tutorials

Additional information for GovPilot

Key features of GovPilot

  • Asset Accounting
  • Asset Tracking
  • Census Data Integration
  • Code Enforcement
  • Code Maintenance
  • Color Coding
  • Cost Recovery
  • Custom Map Views
  • Facility Management
  • Facility Pre-planning Data
  • Fee Maintenance
  • Fleet Management
  • GIS
  • Geocoding
  • Group Management
  • Image Management
  • Incident Response Checklists
  • Internet Mapping
  • Land Planning
  • League / Team Management
  • License Issuance
  • Map Creation
  • Map Sharing
  • Member Directory
  • Membership Management
  • Mobile Data Collection
  • Multi-User Collaboration
  • Permit Issuance
  • Photo Management
  • Pictometry Imagery
  • Planning & Zoning
  • Property Management
  • Purchasing & Receiving
  • Rental Management
  • Scheduling
  • Search
  • Sensor Data
  • Spatial Analysis
  • Tactical View
  • Tax Management
  • Taxation & Assessment
  • Utility Billing
  • Violation History
  • Volunteer Profiles
View All Features