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GovPilot Logo
GovPilot
4.7
(73)

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e-Government management solution

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(4)

GovPilot Pricing, Features, Reviews and Alternatives

GovPilot product overview

What is GovPilot?

GovPilot is an e-government management solution designed to help government organizations streamline and manage their operations with workflow automation, reporting and analytics, constituent engagement tools, and more. By centralizing information on a unified platform, GovPilot helps reduce manual effort, and improve productivity among employees and departments. Tablet and smartphone apps allow users to access and manage data on-the-go.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Webinars
Videos
Live Online

GovPilot pricing information

Value for money

4.6

/5

73

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

GovPilot features

Functionality

4.5

/5

73

Total features

117

11 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Scheduling
Activity Tracking
Document Management
Workflow Management
Compliance Management
Self Service Portal

Functionality contenders

GovPilot users reviews

Overall Rating

4.7

/5

73

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.23/10
Rating distribution

5

4

3

2

1

51

19

3

0

0

Pros
GovPilot has been wonderful. They are very easy to work with and have been responsive to our needs.
Very User Friendly!!! Very government friendly. The information on in one spot is the best.
It's very flexible to our needs. If we need help or a change to the system your support team is very responsive and acceptable of our requests.
Cons
Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint.
If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint.
I am unaware of the cost so I cannot answer the value for money.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lodi's Review of GovPilot

Reviewed a month ago

GovPilot changed the way we do business for the absolute best and we can't remember life without it.

Pros

GovPilot's software allows information to be shared easily and instantaneously between departments and also with the public. We are able to limit the paper in our offices while still allowing for information to be accessed easily.

Cons

The time is takes for Property Profile information to be updated

Vendor response

Thank you very much for your terrific feedback and review! Our team is proud of the work we do with Lodi, NJ!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GovPilot is what my department has spent years searching for

Reviewed 8 months ago

I have already recommended GovPilot to several other county departments and have made myself available to them for questions regarding the switch. I have been pleasantly surprised with all of the features that our previous software didn't offer and, a lot of which, I didn't even know how much we needed them. Automatically notifying residents that their complaint has been handled or that their permit...

Pros

The GovPilot team have been nothing but professionals for the entire process of changing from our previous asset management software to GovPilot. They gathered the details of what we were doing before, what we didn't like about our previous software, and how they could help fill in the gaps. Then they worked closely with myself and several of my team leaders to come up with a tailor fit solution to...

Cons

When reading reviews, I tend to distrust those that don't mention something negative in their review. There is always something that can be improved. Believe me, I had to think long and hard about what could be improved on with GovPilot. The only thing I could come up with was that they are obviously a New Jersey based company because a few of the fillable fields in our forms still referenced New Jersey for a few days before we were able to get them all switched over. That was it. That's all I could come up with. I have been entirely satisfied with GovPilot.

Vendor response

Thank you very much for your wonderful (and thorough) review and feedback! Please be sure to reach out to your account manager or our support team any time you need anything! We look forward to working with you!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Residential Parking Review

Reviewed 6 months ago

The 2020 rollout of the software to employees and customers was premature. The cashiering and reporting data input from various departments caused major confusion. The lack of training for the cashiers before its release was a disaster and the lack of testing by GovPilot created a load of data that all had to be corrected. The transfer to our accounting software was because of the lack of control over duplicate data.

Pros

Improvements made as problems were discovered.

Cons

Current Residential Parking problems were detailed in an email currently being addressed. The early release before proper testing was a problem in 2020.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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GovPilot - Good Functionality and Operability

Reviewed a month ago

The GovPilot modules provide a great mechanism to record, track and manage the large quantity of rental properties we administer and the diversity of issues that are reported to our local municipality.

Pros

The best feature in GovPilot is the responsiveness of the Staff. They are timely in their actions to correct issues. They take our feed-back and integrate features into the modules which tailor them to our unique circumstances.

Cons

We can not identify any drawbacks or shortfalls so far since issues are infrequent and corrected quickly when they do occur.

Vendor response

Thank you very much for your review and feedback! Our onboarding, account management, and customer support teams take great pride in being responsive and helpful to our customers! We are happy to hear you have enjoyed your experience with GovPilot thus far!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Melissa Gleason - Camden County IT Administrator

Reviewed 2 months ago
Pros

Easy to use Dashboards and ability to customize the Dashboard. Easy to filter within modules. Easy to have new modules setup. Easy ability to add permissions to modules. Easy to use Reporting feature. Issue fixed quickly and effectively. Ability to create automated workflows on modules and ability to add pre-defined emails and forms that can be generated with information in the module.

Cons

Issue with reporting location. Not always is a concern or issue that needs to be reported is from an exact address.

Vendor response

Thanks very much for your review and feedback, Melissa. It is a pleasure to work with you and your colleagues in Camden County!

GovPilot FAQs and common questions

Q. What type of pricing plans does GovPilot offer?

GovPilot has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of GovPilot?

GovPilot has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


Q. What languages does GovPilot support?

GovPilot supports the following languages:
English


Q. Does GovPilot support mobile devices?

GovPilot supports the following devices:
Android, iPad, iPhone


Q. Does GovPilot offer an API?

No, GovPilot does not have an API available.


Q. What other apps does GovPilot integrate with?

GovPilot integrates with the following applications:
Authorize.Net, Laserfiche


Q. What level of support does GovPilot offer?

GovPilot offers the following support options:
Knowledge Base, Email/Help Desk, Chat, Phone Support

Common GovPilot comparisons

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GovPilotvsCityReporter
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SmartGov logo
GovPilotvsSmartGov

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