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Alora Home Health vs WellSky Personal Care Comparison

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Overview

Alora Home Health Software is a cloud-based solution that simplifies how you deliver and manage home health care.

WellSky Personal Care is a complete web-based home healthcare software, targeting the needs of private-duty home care agencies...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

295

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

12

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

143

5

4

3

2

1

110

22

6

1

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

260

5

4

3

2

1

185

45

12

9

9

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

The customer support for this software is amazing and it's a great value for what you pay for.
I absolutely love this program and can confidently recommend it to any serious Home Health Care start-up or well established company as their primary business related software.
Issues are resolved promptly, prices are fair and my nurses love it. I definitely picked a winner with Alora and I am proud to say so.

Pros

Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.
We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits.
Great customer service that is there all the time and helps quickly resolve issues. Top of the line technology.

Cons

This project has been going on for approximately a month. This project is crucial to my business and this lag time of project completion is terrible.
The only problem I have found is difficulty reaching a staff member at times. Our agency commonly has to leave a message and await a return call.
The text that builds the 485 from the OASIS documents has errors. This reviewer knows of programs that have more robust error and data scrubbers.

Cons

Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program.
Costumer service is very bad , you have to send emails in order to communicate with them.
Very little in the vein of negativity to say about this software.
  • Vendor responds to reviews
  • Last review12 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features55
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Assessment Management
  • Audit Management
  • Automated Scheduling
  • Bereavement Management
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Forms
  • Customizable Reports
  • Document Management
  • Document Storage
  • EMR/EHR
  • Electronic Signature
  • Employee Management
  • Employee Portal
  • Forms Management
  • GPS
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Management
  • Invoice Management
  • Medication History
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Patient Intake
  • Patient Records Management
  • Payroll Management
  • Physician Portal
  • Quality Assurance
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Time Tracking by Client
  • Workflow Management
  • Total features14
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Assessment Management
  • Audit Management
  • Automated Scheduling
  • Bereavement Management
  • Billing & Invoicing
  • Calendar Management
  • Care Plan Management
  • Caregiver Scheduling
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Customizable Forms
  • Customizable Reports
  • Document Management
  • Document Storage
  • EMR/EHR
  • Electronic Signature
  • Employee Management
  • Employee Portal
  • Forms Management
  • GPS
  • HIPAA Compliant
  • Historical Reporting
  • Insurance Management
  • Invoice Management
  • Medication History
  • Mobile Access
  • Mobile Alerts
  • Monitoring
  • Multi-Location
  • Patient Intake
  • Patient Records Management
  • Payroll Management
  • Physician Portal
  • Quality Assurance
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Scheduling
  • Task Management
  • Task Scheduling
  • Third-Party Integrations
  • Time Tracking by Client
  • Workflow Management

Integrations

  • Total integrations3
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations4
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • DrChrono
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Podium
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

AB
AvatarImg

Abi B.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

Great Software

Reviewed 9 months ago
Pros

Ease of use and ability to complete documentation quickly.

Cons

Plan of care orders and goals could be copied from previous plan of care when doing a recertification.

RP
AvatarImg

Rhonda P.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Alora Home Health logo

Alora Home Health

Built for home health care

Reviewed 2 years ago

For home health care this is one of the most specialized available. My organization used it for years. I'm able to better supervise using Alora and I'm glad that we used it. If the problems are fixed Alora would be the perfect home health care software.

Pros

Alora was created for home health care agencies and is designed to help manage operations smoothly. Stay compliant and manage documentation for all employees including those who provide non medical services like personal care or home care. The biggest help is that visit notes are automatically added, other software tends not to include visit notes and it's harder to schedule repeat or daily. Billing is easy even to medicare or medicaid, and Alora helps cut down on paper forms and records. The customer support team is very friendly and answered all of my questions on the spot.

Cons

Alora has had problems and holes in the software for years and those were never fixed or improved. The medicine list is not complete and dosen't list other names that would make searching for the medicine easier. It has abruptly stopped working and we have temporarily lost data but it was restored. A well structured selection panel for easier access would make Alora better too.

Sb
AvatarImg

Shannan b.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Alora Home Health logo

Alora Home Health

Alora

Reviewed 7 years ago

Alora is an amazing software. The training was slow and at a pace that was easy to adapt to.

Pros

the options for all the various types of home health care

Cons

no mileage tracker

VT
AvatarImg

Vanessa T.

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Alora Home Health logo

Alora Home Health

Alora Review

Reviewed 4 years ago

The customer service is amazing!!! Overall, a very affordable program if you have multiple agencies and are in the start up phase.

Pros

I like that you can do both home care and home health with this software

Cons

The software does not instantly alert administration when caregivers are late or don't clock in or out of a scheduled shift. Administration has to look through each schedule manually to determine.

NM
AvatarImg

Nicole M.

Hospital & Health Care, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Alora Home Health logo

Alora Home Health

User friendly

Reviewed 7 years ago
Pros

User friendly. Physical Therapy plan of care and eval is great. The comparison for previous oasis is a wonder tool

Cons

Very outdated. The uploading documents needs to be updated. There are not many reports to pull. The plan of care that is created from oasis format needs to be changed

MN
AvatarImg

Mary N.

Health, Wellness and Fitness, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Alora Home Health logo

Alora Home Health

Very poor and Unprofessional Service

Reviewed a month ago

Very poor experience with Alora. Unprofessional behavior experienced from Alora team by ignoring to help us fix the issues that keep occurring on a daily basis lately.

Pros

At first, it appeared Alora staff were professional and timely. Now, there are alot of ignored requests to resolve issues.

Cons

Management concern and corrections of issues. Appears management could care less about the stress the issues are causing the agency.

Vendor response

Greetings Mary. We take your feedback very seriously and offer our sincere apologies for your experience to date. I can assure you that all of the members of our organization care deeply about customer experience and satisfaction, and we will do everything in our power to resolve this situation and address your issues. Would you be willing to meet with our Customer Support Manager to discuss your experience and provide some details of the events that occurred? If so, on our website, you’ll see the phone # and direct email for our customer support, and we would appreciate the chance to correct the situation. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust and exceed your expectations in the future.

DP
AvatarImg

Deborah P.

Public Safety, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

great software to use

Reviewed 6 years ago
Pros

The fact that it takes care of caregiver schedules to clocking in to payroll and various other aspects of the business

Cons

Once you learn the software and know how to navigate to the various areas then it is a very user friendly software

AJ
AvatarImg

Ashley J.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Alora Home Health logo

Alora Home Health

Alora

Reviewed 9 months ago

Overall I think Alora Home Health is very useful and helpful in patient care coordination between multiple disciplines.

Pros

I like how easy it is to use and the flow of information to other tabs

Cons

When you do have an issue it seems hard to get it resolved in a timely manner

SS
AvatarImg

Stephane S.

Hospital & Health Care, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

Alora - An Industry Leader

Reviewed 7 years ago

Please use Alora. Your business will thank you.

Pros

Alora Home Health Care is the heart of our business. All patient and caregiver related information is stored on its remote servers and all scheduling is done on its convenient, user-friendly Scheduler Calendar. I can not imagine working in the Home Health Care industry without Alora and its dedicated Customer Service staff at my side.

Cons

When I first joined the company, the interface was a bit dull in an aesthetic sense. Since joining, Alora has been updated several times and it is as sleek and beautiful as any other program in the modern era.

JT
AvatarImg

Jessica T.

Hospital & Health Care, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

I enjoy my expierence while working with the Alora product.

Reviewed 7 years ago
Pros

Alora is simple to use and helps streamline the health care process. It is helpful when it comes to charting as well as the scheduling aspect.

Cons

I have not ran in to many cons with the Alora health care system. I would say the only con I have encountered is downloading Alora on apple products.

MR
AvatarImg

Marcy R.

Hospital & Health Care, 201-500 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

Alora works great for scheduling!

Reviewed 7 years ago
Pros

It is very user friendly and easy to operate. This system makes it easy for everyone to see what is going on with a patient and there care.

Cons

If you confirm something by accident you have to unconfirm each visit one by one and It also runs slow at times.

SC
AvatarImg

Sandra C.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

Top Performing Home Health Care Solution

Reviewed 2 years ago

I would describe my overall experience as a win. Alora Home Health has been and still is one of the top performing home health care solutions. I advise that new organizations start with Alora as less training will be needed and it is affordable, while still having the might to manage the organization collectively. The management of skilled and non-skilled care is one of the most important features Alora has to offer. Problems solved: The need for one collective platform, the need to manage all components and staff, the need for fair pricing and support.

Pros

- Management of all components of home health care. - Affordable, fair price. - Learn to use in a reasonable amount of time. Arranged in a very practical way. - Beneficial to supervisors, caregivers, and patients both individually and collectively. - Scheduling and time management. - Documentation and E-Signatures. - Management of skilled and non-skilled care. - Management of workflows, paperless and efficient. - Accept medicaid and medicare. - Management of billing and invoicing. - EVV included. - Support is above and beyond.

Cons

- Missing features/feature quality: scheduling, notes, charts, lists and databases. Notification settings are standard, vital information has been lost or overlooked. - Some nurses and home care staff needed training in order to correctly use each and every feature. - Missing updates that other companies implemented years ago. - Complaints were heard but were not addressed.

DR
AvatarImg

David R.

Hospital & Health Care,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Alora Home Health logo

Alora Home Health

Payment summary issue

Reviewed 8 years ago
Pros

Very helpful and work to get issues resolved. Everyone is quite professional and personal at the same time.

Cons

The system has glitches in it making my job more difficult to work around the issues ie; there is still not a fix in Alora for the same billing code, same date with different shifts to populate on a single line item on the claim. This causes the claim when submitted electronically to see the second line item as a duplicate entry and does not pay causing me to change it in the other online system. This can be time consuming if there are a lot of entries and a lot of claims in this situation.

EL
AvatarImg

Enrique L.

Hospital & Health Care, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Alora Home Health logo

Alora Home Health

Interesting and educational.

Reviewed 6 years ago

You've got a great support team who always have been able to help, eitheir they know the answer or don't!

Pros

I think this software is esay to use. It's the inly software for home care I've used as I'm new to the industry, and pretty fast I was able to handle myself in it.

Cons

The introduction of Alora Plus hasn't been very smooth. There are some functions, specially reports which don't work in Plus or Classic. Also the interface, for certain things I prefer Classic and for others I prefer Plus.

GC
AvatarImg

Gary C.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Alora Home Health logo

Alora Home Health

This reviewer only left a rating

Reviewed 11 years ago

Infinite Care Inc. is a full service Home Health Care agency. We service pediatrics, adults and seniors. When we first started using Alora approx. 2 years ago it was the first software system we ever tried. Prior to that, we were using various internal systems and spreadsheets. As our business evolved, I cannot imagine doing it the old way. I can confidently say that I highly recommend Alora to any...

Pros

No pros were added to this review

Cons

No cons were added to this review

CD
AvatarImg

Chris D.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Alora Home Health logo

Alora Home Health

Mediocre Product, Subpar Customer Service, Terrible Communication

Reviewed 12 days ago

As stated, the software functionally does what it is represented to do, but the customer service makes a client feel like they do not care. Do not expect a solid level of communication or service with this product.

Pros

Software does the basics of what it is represented to do.

Cons

Implementation was a long, unorganized process, where it took a long time for us to be able to bill. Customer service and responsiveness to issues, questions, etc. is very bad. Communication? Good luck getting a call back. We were setup for auto bill and still received notices that we were past due. We called THREE times and finally our bill was just processed - no follow-up, no here's what happened, no communication on it at all.

Vendor response

We appreciate you taking the time to share your feedback with us, and we're genuinely sorry to hear about your experience with our customer support. Ensuring that every customer feels valued and supported is at the core of what we do, and it's disheartening to learn that we fell short of meeting your expectations in this regard. Your feedback is taken very seriously and we are committed to addressing...

MM
AvatarImg

Marleen M.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Alora Home Health logo

Alora Home Health

Easy to use and all in one place!

Reviewed a year ago

Alora has helped our agency grow; it allows us to use for our Home Health patients as well as our Home Care clients. It is easily grasped by staff, whether you or old, technically savvy or not, they usually pick up quickly.

Pros

I love that everything is in the same place, you can find information for your staff as well as your clients/patients. Very easy to use once you get used to it.

Cons

When there is a connection problem or lagging in the scheduling which I have noticed lately when filling in a lot of appointments.

GE
AvatarImg

Gena E.

Hospital & Health Care, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Alora Home Health logo

Alora Home Health

Alora

Reviewed 9 months ago

Alora has aided in coming into compliance with EVV and also with billing streamlining.

Pros

Alora seems to be well suited for visit to visit nurse charting. There is also nice flow from OASIS to Plan of Care. We have had occasional difficulty with times from visit notes not transferring to times on the scheduler upon completion of nursing visit notes. Overall, nursing is satisfied with Alora.

Cons

Occasional "glitch", for example with visit times not flowing from note to scheduler.

KC
AvatarImg

Kati C.

Hospital & Health Care, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

Best and most simple software I've ever used

Reviewed 7 years ago

I have used a lot of homecare software systems. Nothing compares to the ease and simplicity of this software. Every clinician loves the fact it is simple and fast to use and doesn't cause a lot of extra time to chart. We will use Alora forever!

Pros

Simple charting, tracking reports and makes every clinician happy. A Happy staff makes everything flow perfectly. When things flow patients are taken care of and happy too! Customer service for Alora is top notch. When I need something or anyone needs anything we get immediate service without substantial hold times or call backs.

Cons

None

NH
AvatarImg

Nicole H.

Hospital & Health Care, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

Alora streamlines documentation, enhances efficiency, and elevates patient care to unprecedented levels!

Reviewed 4 months ago

Alora has exceeded my expectations in every way. I have used a lot of EMR systems in my career and Alora by far has the most user friendly, efficient platform for home care. The software is extremely easy to use and learn, encompasses everything my business needs to be efficient and compliant and is able to be customized to the specific needs of my agency. The implementation was seamless, organized...

Pros

My favorite aspect of Alora is its user-friendly interface and smooth navigation, which greatly improves our ability to efficiently manage patient care, documentation, and communication within our home healthcare agency. Additionally, Alora's robust features and customizable options empower us to tailor the software to our specific needs, enhancing our overall workflow and productivity.

Cons

What I find challenging about Alora is its cost structure, which is difficult for smaller home healthcare agencies or those operating on tighter budgets. While the software offers valuable features, the upfront licensing fees and ongoing subscription costs poses financial constraints for us as a start up company.

JO
AvatarImg

Johanna O.

Hospital & Health Care, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Alora Home Health logo

Alora Home Health

Excellent program from an excellent company

Reviewed 7 years ago

I recommend Alora.

Pros

Alora Home Health Care is our primary business software. We use it for all functions related to the business including scheduling, HIPAA compliant patient and caregiver information storage, administrative level tracking of employees via a convenient telephony system, and company financial electronic paper trails. Alora is the soul of our agency and without it, we would be lost.

Cons

The customer service department is not always easy to reach but when you get someone on the phone, or someone calls you back, you feel like you are very special to them. They take your problems very seriously and they know what they are doing.

LS
AvatarImg

Leigh S.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Alora Home Health logo

Alora Home Health

This reviewer only left a rating

Reviewed 11 years ago

We are a start-up home care agency, and we use the web-based version of software. Alora is easy to use and cost effective. What sets Alora apart from their competitors is their fabulous customer support. We work with their support team on a regular basis, and they are awesome!

Pros

No pros were added to this review

Cons

No cons were added to this review

JR
AvatarImg

Jacqueline R.

Hospital & Health Care, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

Only the best!

Reviewed 7 years ago
Pros

I have been using the Alora system since I began working with my current employer and I could not be happier. I have worked with other employers in the past who had implemented sub-par Home Health Care software and I can confidently say that Alora stands tall above the competition. I greatly recommend it if you are serious about your business.

Cons

Customer Service will sometimes be overwhelmed with calls and you will not get the assistance you need immediately. But, they have a convenient message system that allows a representative to call you back as soon as spot becomes available.

JO
AvatarImg

Jennifer O.

Hospital & Health Care, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

A Leader In Home Health Care Software

Reviewed 7 years ago
Pros

Alora is a leader in Home Health Care Software for its sensitivity to the evolving healthcare field and its wide-spread functionality. Once Telephony tracking was implemented, I knew that Alora was the program that we needed. I have used other home healthcare software company products in the past with other agencies but Alora takes the cake for its ascended level of modern functionality.

Cons

No cons were added to this review

MS
AvatarImg

Mama S.

Hospital & Health Care, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Alora Home Health logo

Alora Home Health

User Friendly

Reviewed 8 years ago

I started using Alora Software little over a year, I am very satisfied with the software because is user friendly. Alora customer services is great. All my software issues are handled in a timely manner by Alora staffs which is very important to me as agency administrator. I highly recommend Alora to other home care agencies.

Pros

No pros were added to this review

Cons

No cons were added to this review

JH
AvatarImg

Jess H.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

WellSky Personal Care logo

WellSky Personal Care

Quick and easy- still a ways to go with development overall

Reviewed 7 years ago
Pros

User friendly Good support Intuitive always improving Caters to the home health care field keeps users up to date on changes

Cons

Doesn't partner with hireology Takes a while for older users to learn Pay rates need to be manually changed

CB
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Carrie B.

Public Safety, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

Amazing Software

Reviewed 7 years ago

I have been a user for almost 4 years. After researching other software's available my choice was definitely Clear Care. I can honestly say I have not been disappointed. I don't know how our company could have managed everything without it. Clear Care continues to add new features and expand. If you are looking for a way to manage your home care organization nothing out there trumps Clear Care.

Pros

The simplicity and being user freindly

Cons

needs more features for marketing side of home care

TO
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Tyson O.

Public Safety, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WellSky Personal Care

Clearcare homecare software

Reviewed 7 years ago

ClearCare is great homecare platform, reports are clear, scheduling functionality is a big time saver. It is simple, easy to use and navigate through. My office recommends it.

Pros

Scheduling, payroll and home assessments forms are great.

Cons

they do have some down time due to technical issues that are still being fixed, but normally doesn't take too long, just may mean that you have to manually clock a caregiver in/out during that time period

EH
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Elizabeth H.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
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WellSky Personal Care

5 Star company

Reviewed 10 years ago

Clear Care has been a life saver for our company. It is user friendly and it documents everything you do. You are able to customize it based on the needs of your company. It is constantly updating and keeping up with changes in, in home health. Some of the examples, are UB-04 forms, help you monitor anyone over 40 hours, mileage and travel time. I love the system and you will see the benefits of using clear care for your company needs.

Pros

No pros were added to this review

Cons

No cons were added to this review

DL
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David L.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care

Stuck with this lousy platform

Reviewed 2 months ago

Just bad. I've never once called and connected with a live person. You have to leave a message and then they call you back. Usually that same day.

Pros

It is designed for home care. Other than that not much good to say.

Cons

I can't even begin to list them. but in order of importance to me: 1. communication with caregivers and clients is terrible. 2. user interface is from early 2000's 3. inconsistent branding. it's been many years, how about you move on from the clearcare brand? 4. Home Instead is a pretty large client. Maybe you could put our logo on the family room portal and invoice emails? Ugh. this list goes on.

RG
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Rebecca G.

Hospital & Health Care, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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WellSky Personal Care

Good core concept, execution is a little lacking

Reviewed 6 years ago

Overall, this is decent software, but I have to believe someone else is executing it better than ClearCare. They seem to be more focused on acquiring more business than keeping the business they already have happy and supported.

Pros

It is nice to have our system online. It's much easier to work from home and after hours, which is important in home care as we service clients 24/7. With the telephony system, we can verify that our caregivers showed up for each shift.

Cons

While I appreciate enhancements, lately the changes they have made have only complicated our processes. When you report an issue with what should be basic functionality, the only way to get a legitimate response from tech support is to escalate through our corporate office. I can't tell you how many canned responses I have received without any resolution for months.

KS
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Kristina S.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

Wellsky Review

Reviewed 3 months ago

My overall experience is great and I think its a great product in running a home Care Agency.

Pros

Scheduling, Documentation, Billing and E Payments

Cons

There is nothing about this system that I dislike or find as Cons

JW
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Jeff W.

Public Safety,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

ClearCare - the leader in Point of Care software in Home Care

Reviewed 9 years ago
Pros

The software is cleanly built with an easy and intuitive interface and fast responsiveness. It has greatly enhanced our productivity to far exceed the investment!

Cons

Built, it seems, for the vast majority of home care agencies (smaller size) but with a few work-arounds, can work for a large agency quite well!

SW
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Sean W.

Hospital & Health Care,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

ClearCare brought us to the modern world

Reviewed 9 years ago
Pros

ClearCare is extremely easy to use and straightforward, yet comprehensive of our needs for managing a complex Home Care workforce.

Cons

We have some unique requirements as a public-funded provider, particularly with our caregiver training requirements. ClearCare has been taking note of them, however, and I expect that after another 3-4 months, we'll have solutions. They have an excellent customer service team.

JL
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Jen L.

Health, Wellness and Fitness, 11-50 employees

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

Really like Clear Care

Reviewed 7 years ago

We were recently bought out by a corporation company. We convince them to change over to Clear Care as their scheduling tool for all their health care agencies in their company. It is easy to use and understand.

Pros

Easy to use and understand

Cons

Don't really like all the check boxes to click when assigning a caregiver. I liked the way it was before.

AR
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Verified reviewer

Individual & Family Services, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care

Easy to use and navigate!

Reviewed 6 years ago
Pros

I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief.

Cons

It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes.

BB
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Bob B.

Hospital & Health Care, 51-200 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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WellSky Personal Care

Our experience has been phenomenal since the very beginning. ClearCare is "Clear"ly the best.

Reviewed 7 years ago

Cost savings in a variety of ways. Scheduling efficiency is the number one cost savings.

Pros

The intuitiveness of the user interface is wonderful. Navigation is super easy as you move around the site. The ability to integrate home care and care management in one system is so valuable.

Cons

It would be nice if the custom report function was able to provide reports in a format other than Excel.

JS
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Jeff S.

Public Safety,

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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WellSky Personal Care

ClearCare is Info Central!

Reviewed 9 years ago
Pros

They have a solid understanding of the workflow needs of the home care space. The platform continues to evolve and improve. I also appreciate that they continue to provide leadership in the space.

Cons

I'd prefer a different methodology to prioritize feature enhancement requests. Today, they rely on "likes" to drive prioritization and visibility. It results in duplication and also does not distinguish someone who writes the check for the services from an end user. I would like to see a "like" from a site administrator be equivalent to 10 "likes," so that it is clear that an owner has assessed and determined financial impact, and as a result, the request is given higher priority than something that comes from an end user.

SW
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Sue W.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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WellSky Personal Care

Perfect Point-of-Care System

Reviewed 9 years ago

ClearCare is an all inclusive system for any home care agency and perfect for our industry. You won't be disappointed with this system and how it helps you schedule care for your clients as well.

Pros

No pros were added to this review

Cons

No cons were added to this review

AL
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Aurora L.

Hospital & Health Care,

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