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As a home health care agency, you have the responsibility to keep meticulous records, ensure regulation compliance, and communicate important updates and expectations to caregivers and clients. This means you have a lot to keep track of: schedules, billing and invoicing, patient healthcare plans, etc.
Home health care software can help with all of these tasks and make daily operations run smoothly.
In this buyers guide, we’ll cover:
Home health care software is a system that helps non-medical home care providers with appointment scheduling, billing, record keeping, and care plan management.
There are two main types of deployments for home health care software: cloud-based and on-premise.
Cloud-based tools are hosted by the vendor on their own or third-party servers so your company isn’t responsible for maintenance, updates, and data storage. For cloud-based options, you need to pay monthly or annual subscription fees.
On-premise options are hosted on your business’s internal servers, making maintenance, updates, and data storage your responsibility. For on-premise options, you need to acquire the software license with a one-time fee.
Key questions to ask a vendor before you buy: Choosing between cloud-based or on-premise tools can be difficult. Consider your business needs and ask vendors questions to make sure the tool you choose is the right one for your agency.
Is the software compliant with regulatory standards (e.g., HIPAA)?
How does the software ensure the protection of sensitive client information?
With on-premise options, what is the availability of customer support?
How many users will have access to the platform under our preferred plan?
Understanding the common features of home health care software can help you determine what functionalities your agency requires.
Billing & invoicing: Generate invoices and bills to receive compensation for your services, and store them in one place.
Billing and invoicing in Optima Therapy for Home Health
Caregiver scheduling: Manage your caregivers’ schedules and assign time slots for appointments based on their availability.
Caregiver scheduling in AlayaCare
Care plan management: Coordinate with caregivers to manage patients with special healthcare needs.
Care plan management in Brightree
Payroll management: Process employee payroll within the system.
Payroll management in Hubstaff
Home health analytics: Track and view pertinent performance metrics to identify areas of improvement.
Analytics dashboard in AgencyCore
Mobile communication: Communicate with caregivers on the field to relay important updates and reminders.
Mobile communication in AxisCare
Key questions to ask a vendor before you buy: Although these are the common and core features of home health care software, they are not the only functionalities you might need.
Ask a vendor:
Can the software provide electronic visit verification according to regulatory standards?
How does the software help manage interactions with clients?
Can the platform support email marketing efforts?
Does the platform allow for insurance management and coordination with insurance providers?
Note: The applications selected in this article are examples to show a feature in context, and are not intended as endorsements or recommendations, obtained from sources believed to be reliable at the time of publication.