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Elation Health vs CharmHealth Comparison

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Overview

Optimize practice performance with Elation's unified EHR and billing built for high-value primary care.

Category Leaders

CharmHealth is a cloud-based, MU Stage 3 - 2015 Edition Certified suite that includes Integrated EHR, Practice Management...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

25.50

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.4

53

5

4

3

2

1

36

8

5

2

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
81%
would recommend this app

4.3

131

5

4

3

2

1

78

35

9

3

6

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

Pros

I'm thrilled with all aspects of it and have been recommending it to every colleague who asks me which EMR to try. Fantastic product, great customer service.
My staff and I are extremely happy that we ended up with Elationhealth. Everyone loves Amazon as the website is very robust and user friendly.
Nevertheless, it is a powerful system and a joy to use. I highly recommend Elation EMR for a small to medium sized practice looking for an easy-to-learn, easy-to-use system.

Pros

The best use of Charm for us was having all our patient data in one location that was easily accessible, and well laid out. Ease of use was important in the decision to use Charm.
When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing.
I am extremely pleased with ChaRM EHR. It is so easy to schedule clients and does not require me to do more than make about three clicks.

Cons

Unhappy only with mostly provider service when ongoing issues and cannot speak to live person. And lack of follow through on options such as online booking they had explicitly stated upon signing up.
The thing about it is that I am also a programmer. I work on web design, UI/UX, and frankly the UX sucks.
I have been trying to deal with this problem since early May and it is now July 13. Incredibly frustrating and I would not recommend this product to other physicians.

Cons

When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used.
When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports.
But they have limited hours and can sometimes be difficult to get in touch with. That being said they usually respond within 24 hours.
  • Vendor responds to reviews
  • Last review25 days ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features113
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Diagnostic Reports
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • File Sharing
  • Financial Analysis
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Medical Purposes
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Primary Care
  • For Urgent Care
  • For Urologists
  • Forms Management
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Health Record Access
  • Healthcare Compliance
  • Historical Reporting
  • Imaging and X-rays
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Intake Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Lab Order Management
  • Lab Results
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Forms
  • Onsite Registration
  • Patient Communications
  • Patient Database
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Management
  • Prescription Renewal
  • Pricing Data
  • Progress Notes
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Referral Management
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Revenue Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Messaging
  • Self Check-In/Check-Out
  • Self Service Portal
  • Softphone
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Vitals Tracking
  • Voice Recognition
  • Wait List Management
  • Workflow Management
  • Total features73
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Claims Management
  • Claims Scrubbing
  • Client Portal
  • Clinic Interoperability
  • Clinical Notes
  • Code & Charge Entry
  • Coding Assistance
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Credit Card Processing
  • Customer Database
  • Customizable Dashboard
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Diagnostic Reports
  • Document Management
  • Document Storage
  • Document Templates
  • Documentation Management
  • Drug Reference Database
  • E-Prescribing
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • File Sharing
  • Financial Analysis
  • For Cardiologists
  • For Dermatologists
  • For Family Medicine
  • For Medical Purposes
  • For Obstetrics & Gynecology
  • For Orthopedics
  • For Pain Management
  • For Primary Care
  • For Urgent Care
  • For Urologists
  • Forms Management
  • Formulary Management
  • Growth Charts
  • HIPAA Compliant
  • Health Record Access
  • Healthcare Compliance
  • Historical Reporting
  • Imaging and X-rays
  • Immunization & Allergy Tracking
  • Insurance Eligibility Verification
  • Intake Management
  • Inventory Management
  • Invoice History
  • Invoice Management
  • Lab Order Management
  • Lab Results
  • Live Chat
  • Meaningful Use Certified
  • Medical Billing
  • Medical History Records
  • Medication History
  • Medication Management
  • Mobile Access
  • Mobile Alerts
  • Multi-Location
  • Multi-Provider Practice
  • ONC-ATCB Certified
  • One-to-One Messaging
  • Online Forms
  • Onsite Registration
  • Patient Communications
  • Patient Database
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Management
  • Patient Monitoring
  • Patient Portal
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Cancellation
  • Prescription Management
  • Prescription Renewal
  • Pricing Data
  • Progress Notes
  • Real-Time Notifications
  • Real-Time Reporting
  • Records Management
  • Referral Management
  • Registration Management
  • Reminders
  • Remittance Advice
  • Remote Treatment Planning
  • Reporting & Statistics
  • Revenue Management
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Secure Messaging
  • Self Check-In/Check-Out
  • Self Service Portal
  • Softphone
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Telemedicine
  • Template Management
  • Third-Party Integrations
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Waiting Room
  • Vitals Tracking
  • Voice Recognition
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrations16
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8
  • Total integrations5
  • AdvancedMD EHR
  • Availity
  • Birdeye
  • Cerner Ambulatory EHR
  • Collectly
  • Dentrix
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Microsoft Outlook
  • Open Dental
  • QuickBooks Online Advanced
  • Stripe
  • Swell
  • Twilio
  • Xero
  • Zapier
  • athenaOne
  • eClinicalWorks
  • rater8

User reviews that mention these apps

AK
AvatarImg

Andy K.

Computer Software, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Charm

Reviewed 5 years ago
Pros

Documentation and support. Nice to see such attention to detail.

Cons

None. We are currently integrating with charm health.

LS
AvatarImg

Luke S.

1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

CharmHealth logo

CharmHealth

Horrific Customer Support

Reviewed 5 years ago
Pros

It looks great and is easy to navigate. We do love their customizable intake forms, which are easy to create and look fantastic.

Cons

Worst customer service I've experienced, possibly ever. We have been waiting on Charm for TWO WEEKS just to allow us to charge our patients directly through Charm. They're integrated with Bluefin (a credit card processor), but they literally seem to have zero idea how to set up our account. Each time I call, I speak to "CSR", who says "sorry, I can't do anything about this, let me send a message to our team". To say our team is frustrated with Charm is an understatement. Do yourself a favor and use Elation Health.

km
AvatarImg

kalu m.

Health, Wellness and Fitness, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

CharmHealth logo

CharmHealth

better option for patient handlig

Reviewed a year ago

best software for all matters health and management of patient

Pros

dashboard if simple and seamless to use,

Cons

initial installation cost too high for small and mid-sized firms

SW
AvatarImg

Stephen W.

Alternative Medicine, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Great product for providers who truly customize their approach to each patient.

Reviewed 7 years ago

A much better product than my old one that is more suited to my practice of personalized health care, is easy to use, and my staff love it. And I saved money.

Pros

Overall the best option on the market for our needs and the best bang for the buck. Easy to use and easy to customize.

Cons

Is not as easy to manage multiple facilities and multiple doctors as I would like. Changing a provider's schedule is more difficult than it should be, and the system is not capable of temporarily adding a day for a provider so we have to fake it. Does not provide any marketing options.

aw
AvatarImg

andrew w.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

CharmHealth logo

CharmHealth

Excellent small practice EHR solution

Reviewed 7 years ago
Pros

Very intuitive and flexible. Lots of good options for electronic patient interaction. You can usually get someone on the phone to help with questions.

Cons

ePrescribing platform not yet approved in our state (nevada). It would be nice if patients could request their entire health record from within their PHR account, and have access to visit notes. I find the Chat feature intrusive and distracting and would like the option of having it disabled.

RC
AvatarImg

Renee C.

Health, Wellness and Fitness, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

CharmHealth logo

CharmHealth

Switched from Practice Fusion and Love this Full Feature EHR

Reviewed 6 years ago

We switched to Charm when Practice Fusion moved from their free model. Honestly, I like this software better. It is more customizable and has more included features. It runs fast, is always up, sends text appointment reminders for free and voice reminders for a low price. I probably trialed 20 EHR systems before deciding on this one, and for the features and price point, I couldn't beat it, particularly for a small practice with multiple part-time providers, where we really can't afford to pay high prices per month for provider. Charm charges you for the number of encounters your practice has, so it remains in line with your profits. We are a mental health practice, and while it's not geared specifically towards this, if you tweak the form templates just a little, it works just fine.

Pros

Very customizable, reasonably priced add on services, receipt printing and accounting, good email options, snotty to send patients custom forms with their initial appointment confirmation, easy repeating of medications/diagnoses/prior note, great price point.

Cons

Nothing really... Except that it's not going to help you very much with MIPS.