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CharmHealth
4.4
(117)

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Electronic Health Records and Practice Management Software

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(14)

CharmHealth Pricing, Features, Reviews and Alternatives

CharmHealth product overview

What is CharmHealth?

CharmHealth is a cloud-based, HIPAA compliant, MU Stage 3- 2015 Edition Certified, electronic health records (EHR) management solution designed to help small and medium ambulatory care practices create and manage patient documents from anywhere across the web. The platform comes with a document management module, which lets users upload handouts, x-rays, consent forms or other documents and group/tag them into folders, to simplify access among staff.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
24/7 (Live rep)
Phone Support

Training options

Live Online
Documentation
In Person
Webinars

CharmHealth pricing information

Value for money

4.6

/5

117

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CharmHealth features

Functionality

4.3

/5

117

Total features

72

11 categories

Most valued features by users

Reporting & Statistics
HIPAA Compliant
Reminders
Appointment Management
Billing & Invoicing
Alerts/Notifications
Patient Records Management
Document Management

Functionality contenders

CharmHealth users reviews

Overall Rating

4.4

/5

117

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.61/10
Rating distribution

5

4

3

2

1

70

33

7

3

4

Pros
When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing.
It is visually intuitive and easy to navigate. I am really satisfied and happy with Charm EHR.
We use Charm for a Telepsychiatry company with all TeleHealth visits. Charm has been responsive to our product inquiries and integration options.
Cons
When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used.
When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports.
But they have limited hours and can sometimes be difficult to get in touch with. That being said they usually respond within 24 hours.

Overall rating contenders

MS
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Matthew S.

Physician

Health, Wellness and Fitness, 1-10 employees

Review source

Overall Rating

User Friendly Effective EMR

Reviewed 3 years ago

Transcript

Matthew: Hi. My name is Matthew. I'm a pediatrician, and I give ChARM EHR a rating of five. We've looked...

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Shannon C.

Medical Practice, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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A but challenging to learn initially, but am really enjoying it

Reviewed 6 years ago

ease of access, secure, easy to review charts, HIPAA compliant

Pros

I love having integrated labs, scheduling, chart notes and billing-- having everything in one place is very helpful and convenient. I also like having HIPAA compliant messaging, and an iphone feature where I can see my schedule and treatment rwequests.

Cons

the iphone app is a bit clunky and if a patient emails with a questions I can't access their chart.

AF
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Autumn F.

Medical Practice, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Review of CharmHealth from a solo practitioner

Reviewed 9 months ago

I really appreciate the online scheduling feature. As a solo practitioner (with no admin support staff), this has been an extremely helpful feature. My patients love it! It saves a lot of time for me and it encourages patients to schedule multiple appointments as they see the scheduling filling up. Thank you!

Pros

I really appreciate the availability of the support staff. I have used the online chat several times, and most of the time my question is answered in a few minutes. With more complex questions, I still get a response within a day or two. Thank you! I also really appreciate the ease of updating/personalizing my Charm account for online scheduling and appointment types.

Cons

I work with several compounding pharmacies and it is extremely difficult to write a prescription for a compounded prescription through Charm. Several of the standard pharmacies in our community do not like the way that the fax or e-prescribe feature places the electronic signature - it is difficult for them to determine if it is signed "dispense as written," or if it is signed as "substitution permitted."...

JA
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June A.

Medical Practice, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Big issue with billing, very difficulty to get responds from the company.

Reviewed 2 years ago

EHR was OK. Billing related is nightmare. Poor responds from certain people from company!

Pros

It looks clean, modern looking, more user friendly than my previous one.

Cons

Billing and customer service is a nightmare. I started using Charm Billing back to October 2020. I got a zoom training for about an hour or two, during the training, there was one or two insurance was put into the system. After that, I was told to do it myself. However, I could not login for a long time. Finally, I had to set up another login in order to get into the right place. Until March 2021,...

NB
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Nerissa B.

Mental Health Care, self-employed

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love my EHR

Reviewed 2 years ago

CHARM has made my life so stress free. I love it and even my families love it. They love the portal and the ease of using it. When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing. I highly recommend this product and have told others about it because it is so easy to use!

Pros

What I love about CHARM is that it is user friendly. I have my own part time private practice and I knew I needed something that I could get up and running quickly, keep me organized and compliant. CHARM is the answer! I never loved EHR systems before I found CHARM. Having tried other packages when I was in academia, everyone gripes about EMR systems. But CHARM "works like a charm!" I could make my templates by dragging and dropping easily, I could make changes if needed easily. I uploaded all my blog handouts to then quickly put in patient portals. SO easy to use! I love the quick text feature. I love the auto populate feature too!

Cons

The only thing are these: 1) in the event that I have a patient whose parents are divorced, they both want and need access to me to send me updates. The portal right now can only accommodate ONE user log on. Sometimes divorced parents do not want to share--which is understandable. 2) Support is not instantaneous. They have a chat but someone is not necessarily on there 24/7 to answer and provide support in real time. I had two instances where I could not get logged in right before a clinic day. Luckily it was fixed in 20 minutes but again It would have been nice to have someone right there responding to my urgent messages knowing it would be handled.

SW
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Shawn W.

Hospital & Health Care, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Strong EHR (Charting) with Superior Patient Engagement Features

Reviewed 3 years ago
Pros

The software is remarkably intuitive. Very easy to navigate from patient setup, scheduler, charting and billing. Charting can be easily customized to your own needs which you can do yourself easily without assistance from "tech support". What really stands out with this EHR compared to others are the patient engagement features. The Patient Portal enables easy document sharing including questionnaires,...

Cons

Only limitation I've noticed is related to case management and the ability to tie several encounters/visits and related documentation under one case. I believe this is a planned improvement. Technical support can be challenging to get on the phone.

CharmHealth FAQs

Q. What type of pricing plans does CharmHealth offer?

CharmHealth has the following pricing plans:
Pricing model: Free
Free Trial: Available


Q. Who are the typical users of CharmHealth?

CharmHealth has the following typical customers:
Mid Size Business, Small Business

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Q. What languages does CharmHealth support?

CharmHealth supports the following languages:
English

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Q. Does CharmHealth support mobile devices?

CharmHealth supports the following devices:
Android, iPad, iPhone

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Q. Does CharmHealth offer an API?

Yes, CharmHealth has an API available for use.

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Q. What other apps does CharmHealth integrate with?

CharmHealth integrates with the following applications:
QuickBooks Online Advanced, Health Cloud, Zoom Meetings, Sfax

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Q. What level of support does CharmHealth offer?

CharmHealth offers the following support options:
Email/Help Desk, Chat, 24/7 (Live rep), Phone Support

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Related categories