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CharmHealth

Electronic Health Records and Practice Management Software

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CharmHealth Pricing, Features, Reviews and Alternatives

CharmHealth product overview

What is CharmHealth?

CharmHealth is a cloud-based, HIPAA compliant, MU Stage 3- 2015 Edition Certified, electronic health records (EHR) management solution designed to help small and medium ambulatory care practices create and manage patient documents from anywhere across the web. The platform comes with a document management module, which lets users upload handouts, x-rays, consent forms or other documents and group/tag them into folders, to simplify access among staff.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
24/7 (Live rep)
Phone Support

Training options

Live Online
Documentation
In Person
Webinars

CharmHealth pricing information

Value for money

4.5

/5

100

Starting from

Free

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CharmHealth features

Functionality

4.3

/5

100

Total features

49

10 categories

Most valued features by users

HIPAA Compliant
Reporting & Statistics
Appointment Management
Billing & Invoicing
Reminders
Patient Records Management
Alerts/Notifications
Appointment Scheduling

Functionality contenders

CharmHealth users reviews

Overall Rating

4.3

/5

100

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.54/10
Rating distribution

5

4

3

2

1

55

32

6

3

4

Pros
When COVID hit, I was able to transition seamlessly to Telehealth. The fact that the organization even offered it free for several months to encourage users to use Telehealth was amazing.

NB

Nerissa B.

It is visually intuitive and easy to navigate. I am really satisfied and happy with Charm EHR.

HW

Heidi W.

We use Charm for a Telepsychiatry company with all TeleHealth visits. Charm has been responsive to our product inquiries and integration options.

KT

Kate T.

Cons
When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used.

ES

Elizabeth S.

When I contacted customer service for anyone who can handle this case, the only thing I got was "sorry", and then no more after, the chat was terminated. Not accurate patient's due and reports.

JA

June A.

But they have limited hours and can sometimes be difficult to get in touch with. That being said they usually respond within 24 hours.

HW

Heidi W.

Overall rating contenders

Overall Rating

User Friendly Effective EMR

Reviewed 2 years ago

Transcript

Matthew: Hi. My name is Matthew. I'm a pediatrician, and I give ChARM EHR a rating of five. We've looked...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Very solid value EMR

Reviewed 4 years ago

For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Pros

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Cons

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best EHR for value

Reviewed 2 years ago

I sampled several EHR systems last year and ChARM had most of the qualities that I wanted a administrator and clinician. I really enjoy using this EHR system and it is easy for my clients to use as well to sign paperwork and access resources.

Pros

I really enjoy that I can customize all of my notes and templates that I need on a daily basis. I also really enjoy that everything can be electronic and all paperwork can be sent to clients and have signatures in real time.

Cons

I feel the customer services could set up EFT and enrollments for payers to make it streamlined and easier for the provider.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Excellent all-in-one solution for management of Integrative Medical Practice

Reviewed 2 months ago
Pros

The ability to customize and create many different templates and structure for our office, has allowed hour office to grow and thrive.

Cons

Occasional challenges with connectivity, but these are often short-lived.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Review for [SENSITIVE CONTENT]

Reviewed a month ago

I would like to say that my overall experience with the RCM at charm was good but [SENSITIVE CONTENT] was the most responsive and knowledgeable representative I worked with. I asked her if I could give her a review becuase I was so impressed with her performance.

Pros

It is easy to use. I like the billing platform.

Cons

the calendar is terrible. IT is not user-friendly. Look at schedulicity or acuity and get some tips from them. I

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

User Friendly Effective EMR

Reviewed 2 years ago

An effective EHR for us as compared to other software packages that is easy to use and cost effective for a smaller practice. Many enhancements have been made over the past 2 years which has made it even more attractive to use.

Pros

We changed to CharmHealth about 2 years ago after using PracticeFusion which did not have the flexibility we needed to add information. This software is easily customizable and has a vast library of templates for pre completed notes. It was easy to customize and had all the features we needed. Calendar is very user friendly and integrates well with the EHR. Can easily print out hard copies of anything we need and especially immunization records which are frequently requested by patients.

Cons

Although it hasn't been an issue for us, for a very large practice the cost could get rather high as compared to other EHR platforms. Since I have a relatively small practice, the cost is not an issue. There have been problems with sending eprescriptions - The software can not locate the particular medication and you must know the generic as well as the trade name on occasion to get it through. There...

CharmHealth FAQs and common questions

Q. What type of pricing plans does CharmHealth offer?

CharmHealth has the following pricing plans:
Pricing model: Free
Free Trial: Available


Q. Who are the typical users of CharmHealth?

CharmHealth has the following typical customers:
Mid Size Business, Small Business


Q. What languages does CharmHealth support?

CharmHealth supports the following languages:
English


Q. Does CharmHealth support mobile devices?

CharmHealth supports the following devices:
Android, iPad, iPhone


Q. Does CharmHealth offer an API?

Yes, CharmHealth has an API available for use.


Q. What other apps does CharmHealth integrate with?

CharmHealth integrates with the following applications:
QuickBooks Online Advanced, Health Cloud, Zoom Meetings, Sfax


Q. What level of support does CharmHealth offer?

CharmHealth offers the following support options:
Email/Help Desk, Chat, 24/7 (Live rep), Phone Support

Common CharmHealth comparisons

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