Qualifacts Insync vs Sessions Health

EHRYourWay

CounSol.com

Valant EHR Suite

EHR YOUR WAY is a fully integrated behavioral health and clinical care EHR software. It is configurable for mental health and clinical health specific needs and is an ONC certified cloud-based EHR. EHR YOUR WAY is trusted by mental health professionals nationwide and is suitable for behavioral health agencies with 15 or more users.

CounSol.com is an online practice management solution for counselors, with secure messaging, two-way live video, appointment scheduling & reminders, and more

Join thousands of behavioral health practices relying on Valant to save time, boost reimbursement, and improve patient outcomes. Put growth into your practice with an all-in-one EHR built for behavioral health Out Patient and IOP/PHP.

Executive Director

The customer service from InSync staff has been exceptional.

Practice Office Manager

Improve patient care with Qualifacts InSync's integrated, user-friendly, cloud-based EHR solution tailored to your practice. Includes EHR, practice management, billing, telemedicine, e-prescribing, and patient portal for practices of any size.

Access Controls/Permissions

Accounting

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Notifications

Annotations

Appointment Management

Appointment Scheduling

Assessment Management

Audit Trail

Automated Scheduling

Automatic Transcription

Bed Management

Billing & Invoicing

Booking Management

Calendar Management

Calendar Sync

Cancellation Tracking

Care Plan Management

Case Notes

Charting

Chat/Messaging

Claims Management

Claims Scrubbing

Client Database

Client Portal

Clinical Notes

Clinic Interoperability

Code & Charge Entry

Coding Assistance

Communication Management

Compliance Management

Compliance Tracking

Confirmations/Reminders

Credit Card Processing

Customer Database

Customizable Branding

Customizable Dashboard

Customizable Forms

Customizable Reports

Customizable Templates

Customizable Tests

Data Import/Export

Data Security

Decision Support

Diagnostic Reports

Digital Signature

Discharge Management

Documentation Management

Document Management

Document Storage

Document Templates

Drag & Drop

Drug Reference Database

Dunning Management

Electronic Payments

Electronic Prior Authorization

Electronic Signature

Email Marketing

Email Reminders

Employee Management

EMR/EHR

EPCS Compliant

E-Prescribing

Exercise Library

Faculty/Staff Management

Family History Tracking

File Sharing

Financial Analysis

Financial Management

For Family Medicine

For Group Therapy

For Medical Purposes

For Mental/Behavioral Health

Forms Management

Formulary Management

For Physical Therapy

For Primary Care

For Psychiatrists

For Substance Abuse Therapy

Growth Charts

Healthcare Compliance

HIPAA Compliant

Historical Reporting

Imaging and X-rays

Immunization & Allergy Tracking

Income/Expense Tracking

Initial Assessments

In-Patient Management

Insurance Eligibility Verification

Insurance Management

Intake Management

Inventory Management

Invoice History

Invoice Management

Lab Order Management

Meaningful Use Certified

Medical Billing

Proprietary

Qualifacts Insync

Web-based

Windows

Linux

Chromebook

Android

iPhone

iPad

Tebra

TherapyNotes, LLC

AdvancedEHR

athenaOne

ClinicSource

SimplePractice

TheraNest

ICANotes

Kipu

DrChrono

NextGen Office

PIMSY Mental Health EHR

CharmHealth

BestNotes

Praxis EMR

Sevocity

Qualifacts CareLogic

Core EHR Pricing

Slow system performance

Doctor

The system was very slow for the first 3-4 months to the point where I just had to use AI to chart as I couldn't click around the EHR during visits and chart at the same time.

66% of reviewers feel negative about Performance and Speed, frequently mentioning slow load times and system lag. Some users say delays in page loading disrupt their workflow and make routine tasks time-consuming. Reviewers indicate that freezing and long waits for screens to appear can result in lost work or frustration during patient encounters. Some users report that these issues are persistent, sometimes causing onboarding delays and impacting daily operations. Reviewers feel that sluggish performance can hinder productivity and create additional stress for staff.

Inconsistent support experience

Psychiatrist/Assistant Medical Director

Even after we are officially launched, we are missing a lot of information and the third party vendors ignored or forgot about us. While the software is good, there is much to be desired in implementation.

47% of reviewers feel negative about Client Support, citing challenges with troubleshooting and onboarding. Some users say support can be slow to address complex setup needs, leading to delays and confusion. Reviewers indicate that changes in account managers and reliance on third-party vendors can complicate communication and problem resolution. Some users report difficulties with certain integrations and a lack of clarity in the implementation process. Reviewers feel that inconsistent support after initial launch can make it harder to resolve ongoing issues and fully utilize the software.

Expertise and product understanding

100% of reviewers feel positive about the knowledgeable staff. Some users say trainers and support teams possess deep understanding of the system, providing clear guidance and thorough answers to questions. Reviewers indicate they value the staff’s professionalism, patience, and ability to personalize training. Some users report that knowledgeable representatives help tailor the product to specific practice needs, ensuring smooth adoption. Reviewers appreciate the combination of expertise and approachability, which helps them feel confident in using the software and resolving any issues that arise.

Timely and helpful responses

Vice President/COO

They were extremely responsive and helpful in suggesting ways to address every concern identified.

91% of reviewers feel positive about the product’s responsiveness. Some users say support teams are quick to answer questions and resolve issues, often being available by phone or email. Reviewers indicate they appreciate the consistent follow-through on requests and the willingness to adapt to workflow needs. Some users report that responsiveness extends across departments, including technical support and customization. Reviewers find that prompt attention to concerns and clear communication contribute to a positive experience, making them feel supported during both implementation and ongoing use.

Guidance during implementation

Operations Coordinator

Our implementation specialist, [sensitive content hidden]  - made the whole process manageable and continues to work hard at resolving any concerns as they arise!

93% of reviewers feel positive about the Implementation Specialist, noting their consistent support throughout the setup process. Some users say the specialists are attentive, accessible, and quick to address questions or concerns. Reviewers indicate they value the specialists’ ability to explain steps in clear terms and adapt the system to specific organizational needs. Some users report that the specialists are patient and diligent, ensuring a smooth transition and addressing issues promptly. Reviewers appreciate that the specialists remain available even after go-live, providing ongoing assistance and making the implementation manageable.

Systems Director

I would also like to see more enhancements to allow for individual facility customizations when there are multiple facilities under one practice to account for the diversity of each facility such as appointment reminders, auto eligibility configurations, etc..

Owner

Cost my businesses thousands in extra expenses and a huge stressor for my staff.

We knew right away that their company was not organized or equipped for creating a personalized system for us.

The eprescribe worked well once we got the hang of how to cancel prescriptions, manage, and check PDMP.

Administrator

Average,   upset with broken promises,  delays in getting paid due to program errors,  I appreciate how hard  the care center works to resolve issues, at times not worth the cost

Psychiatrist

Unfortunately, the program is extremely slow to load.  

Billing

Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed.  

There are a lot of ways to do one thing which requires a huge learning curve, think about the first time you started EPIC - similar feeling.

Psychologist Owner

the interface is clunky and slow and not intuitive - it does not integrate well with other software

The software is easy to use if you stick with only the basic features, but when it comes to need to use more advanced features or configurations, it is super confusing.

Mental Health Clinician

Some things displayed were redundant; the different gadgets some were repeated.

Billing Manager

We have been extremely happy with Insync so far, we're only a few months in but the amount of options and reporting is amazing.

OFFICE ADMINISTRATOR

WHEN THE PATIENTS NAME POPS UP AUTOMATIVLY AND THAT'S NOT THE PATIENT YOU ARE WANTING THERE.

it has amazing capabilities and it does help us deal with some big issues

OFFICE MANAGER

overall its a good app but it should be little more user friendly for the admin to make or add changes

Occupational Therapy

There are many reporting features that we need.

Executive Assistant of Clinical Opersations

Some associates are not good about responding to emails.

They are continuing to add new features and tools every quarter.

User friendly, widely customizable, extensive features and tools.

Most of the time I have to enter a ticket.

Medical Doctor

Unable to download patients entire chart at once and also lack of bulk action when performing tasks.

The training was extensive and seemed very helpful, giving us the feeling that things were going to go smoothly.

It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with [SENSITIVE CONTENT] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff.

However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR.

Clinic Director and FNP-C

Our billers have had some hiccups learning the system.

months of a steep learning curve - and it is getting better but we have a long way to go

RN Administrator

That is more efficient getting issues solved

Administrative Assistant

When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them.

The ability to create dynamic forms and reports on the fly is one of the biggest value-add that helps my agency.  

There are a long of great features and enhancements.

Qualifacts Insync vs Sessions Health Comparison (2026)

Qualifacts Insync

Sessions Health

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives