InTouchLink vs Senior Living Core Platform

Eldermark

ECP is an assisted living software designed for senior living communities and long-term care facilities. The platform includes electronic medication administration records, electronic health records with automated care plan generation, customer relationship management for lead capture, billing functionality, and move-in tracking tools. The software integrates with pharmacy partners and offers reporting capabilities for compliance management.

Senior Living Core Platform

PointClickCare's EHR for Senior Living is a cloud-based platform that supports person-centered, coordinated care from independent living to assisted living and memory care.


Eldermark’s comprehensive software is built for the business of senior living. By layering actionable analytics across one centralized software suite, you can increase revenue, enhance care, simplify work, and create more meaningful resident outcomes.

The award-winning InTouchLink system has been custom developed to best service our unique sector. In conjunction with leading technology providers, InTouchLink has confirmed capacity for virtually unlimited users. With multiple load balancers, fail-safe systems, and robust support, InTouchLink has e

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Admissions Management

Alerts/Escalation

Alerts/Notifications

Assessment Management

Attendance Tracking

Calendar Management

Care Plan Management

Communication Management

Compliance Management

Contact Management

Customizable Reports

Customizable Templates

Document Management

Employee Management

Event/Activities Planning

HIPAA Compliant

Incident Management

Lead Management

Meal/Nutrition Management

Reminders

Reporting & Statistics

Search/Filter

Self Service Portal

Staff Management

Third-Party Integrations

User Management

Work Order Management

InTouchLink

Web-based

Windows

Linux

Chromebook

Basic

Activities Director

I wish you could adapt some photos to our community needs.

Customer Support

Small Business

Mid-size Business

Large Enterprises

Therap

Therap's comprehensive and HIPAA-compliant software is used in human services settings for documentation, reporting, EVV and billing.

Billing & Invoicing

Charting

Claims Management

Financial Management

For Long Term Care

Geriatric Care

Invoice Management

Medication History

Medication Management

Mobile Access

Patient Records Management

Point of Care System

Scheduling

Task Scheduling

Workflow Management

iPhone

iPad

Android

Senior Applications Support Analyst

There were some modules within Senior Living that our organization does not utilize, but we were unable to disable.

Clinical Software Specialist

We have a lot of senior living facilities, the cost of the product and additional products make this software hard to advance in our company.  

Unit Clerk

We do not have much use for paper charts these days and it is wonderful being able to upload documentation from the hospitals and Labs.

PointClickCare has done a great job creating the Senior Living Core Platform for organizations to use.

However, we were able to remove access to these modules through security.

Medical records director

My complaints are all small things, like wishing that completion dates were listed next to assessments for example (instead of having to go into each one to see what date it was locked).

free up staff and spend more quality time with patients.

I find adding new residents a breeze, I am able to add all of their information quickly.

Director of Clinical Applications Services

The integration across modules allows for a more holistic approach to managing the resident journey

Clinical Informatics Analyst

When submitting a ticket for customer support - it's not consistent with help.

EHR SR. Impact, Config, and Credentialing Coordinator

There are many things that I would like to see changed and updated however I understand why there is so much delay with making these changes.

MDS Coordinator

I like that all the information is in the same place and that I am able to access PCC from home when need be.

Administrator

The most important features are the ability to have all documentation in one place that is accessible from anywhere, not just while in the facility and the ability to integrate with other systems like pharmacy, lab, and radiology.

It can increase staff efficiency, no more paper work.

Overall, bugs and issues are fixed faster than other platforms I have managed.

Marketing Associate

What I appreciated most is how the platform keeps residents at the center.

Not sure at this time, some areas may be difficult to navigate.  

Adding and removing new staff is very straightforward.

Director Health Information

Nursing Supervisor

The ease of use and how it streamlines access to meaningful data.

sometimes Making it your own can be time consuming.

EHR Clinical Consultant

Utilzing the dashboard to see real time the progress of documentation is key for leadership.  

Rehab Coordinator/PTA

I have not found any areas of concern with my use of the platform. But believe the ALF should enter progress notes more often so I can see changes in their functions.

Sr Systems Specialist

The ability to manage multiple applications within the one platform.

This platform is a wonderful asset for everyone.

Staff Development and Infection control

It has been excellent, makes my job easier and I appreciate that.  

Patient Account Representative

Somethings needs a little more training on.

Staff Development Director/ Clinical Informatics Specialist

The Resource Hub is a great place for anyone to get help, find Product news, Enrollment to live trainings, or connect with other PCC users through the Pulse online Community Portal.

RHIT, HIM Consultant

The inability to transfer from SNF to ALF seamlessly although that functionality is in progress now.

RN MDS

I like the links within the software, the ability to link progress notes to care plans is a nice tool to utilize when following up/looking into falls.

Some times it feels like you are getting "nickled and dimed" but it's important to add features as they become available.

The ability to follow up on your own or another colleagues progress note is a wonderful feature.  

IT Operations

There's always something improving within Point Click Care.

rn bsn

everything, i love all, im feel super comfort with the care and service,.

was overwhelming to learn at first but once walked through it is pretty simple.

I've enjoyed engaging with Point Click Care.

I need more training in areas, I feel that many of the users here did not get the training they need

When I have time I explore in the reports and find additional information

Social Service Designee

The ease of using the product and ability to choose and connect where you want.

Director of Reimbursement

Easy to find reports, monitor information using the Dashboards.  

The response time/ time it took for PCC to correct errors. While it was helpful that there work arounds, I feel the issues/errors took weeks.

Healthcare Systems Administrator

Application Analyst

Recently we built an assessment that enables the user to answer questions that will score the Resident's LOC then they select the task from the assessment and personalize.   Once the form is locked it pushes over to the billing side service package and also pushes the tasks for scheduling.  

InTouchLink vs Senior Living Core Platform Comparison (2026)

InTouchLink

Senior Living Core Platform

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives